Champion Communications

Please advise the client that the agreement stated:“Our counter offer for settlement: We will replace the hubcap at our cost, upon the following conditions we require a copy of an estimate from a dealer as is procedure, and the customer retracts his comments in all social media formats and agrees not to further assault our business in this way“To date, the client has not retracted his comments on social media we will be happy to reimburse him when the conditions of our settlement offer are metThank you, [redacted] ***

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Still no checkBecause they agreed in writing to reimburse, I have grounds to go to small claimsI will give Tanglewood one week to get me the checkAfter that I will have no choice but to follow through in courtThanks***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.The following is an invoice from the only supplier of the part that I could find

On the day of the incident, we expressed to the customer that we have a procedure to follow whenever there is any sort of incident. There is a form to fill out and a management review process. We have since this incident reimbursed the customer the cost of the key.Thank you, Mike Bell

Please advise the client that the agreement stated:“Our counter offer for settlement: We will replace the hubcap at our cost, upon the following conditions… we require a copy of an estimate from a dealer as is procedure, and the customer retracts his comments in all social media formats and agrees not to further assault our business in this way. “To date, the client has not retracted his comments on social media… we will be happy to reimburse him when the conditions of our settlement offer are met. Thank you, [redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Still no check. Because they agreed in writing to reimburse, I have grounds to go to small claims. I will give Tanglewood one week to get me the check. After that I will have no choice but to follow through in court. Thanks[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  Have received the money for the hubcap.Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Tanglewood Autowash[redacted]###-###-####October 20, 2015RE: Customer Complaint ID [redacted]Tanglewood Autowash Response to Customer complaint to Revdex.com;The customers’ hub cap from his 1976 vehicle did come off in the carwash; we do not deny the incident....

However, the way events transpired after the occurrence was not quite as customer claimed. It is our standard company procedure when there is any incident with a customer’s vehicle that an Incident Report be filled out by the customer. After receiving an estimate and conferring with the other managers on duty a determination whether or not to pay that claim is made. The first manager to respond was [redacted], who asked the customer to fill out that report. The customer was behaving confrontational so [redacted] called over to [redacted], the manager in charge of the entire facility. During the conversation between the customer and [redacted], the customer became very belligerent and loud. [redacted] was attempting to point out that the same equipment that cleaned the front tire also cleaned the rear tire and as the front hubcap did not come off, the rear hubcap must have been loose. Unfortunately there is no way for anyone to see this happening in the middle of the carwash tunnel, and there was a large SUV behind this customer so the hubcap was caught under the SUV and dragged along the track. [redacted] during this explanation never said that we would not pay for the hub cap. He was just following procedure. The customer said that there was no way he was going to pay for his carwash. [redacted] said that he would note that on the incident report, the customer then angrily snatched the carwash ticket from [redacted]’s hand and stormed inside the convenience store. In our 27 years of business we have never had a customer behave this way. So [redacted] told the customer that he needed to leave the premises and if he did not the police would be called. The customer became very argumentative and aggressive. He made a large show of telling [redacted] that he was very important with 10,000 Twitter followers and that we would regret treating him this way. That evening he then got on social media and posted his side of this story on [redacted], along with a copy of the estimate. We have yet to receive a copy here at the location. This customer was rude, confrontational, and attempted to bully our staff into paying for a part that we more than likely would have paid for anyway. Now his threats of further social media attacks, telling a decidedly skewed version of events, are escalating the situation un-necessarily. The customer has now placed himself in a position to be sued for libel and slander.Our counter offer for settlement: We will replace the hubcap at our cost, upon the following conditions… we require a copy of an estimate from a dealer as is procedure, and the customer retracts his comments in all social media formats and agrees not to further assault our business in this way.