Champion Dentistry

[[TLDR]]

Went to dentist for cleaning. Did not get cleaned. Did get an exorbitant $15,000 diagnosis-and-treatment plan with pressure to put this plan on credit. Got yelled at when attempting to reschedule the incomplete cleaning & decided I'm never going back. Be wary of over-diagnosis and every possible repairative and preventative treatment option available being recommended as a personalized treatment plan, which they will pressure you to sign up for credit to pay for because it will be incredibly cost prohibitive.

[[The Good]]

The office was clean, professional, not too difficult to find, and up to date technologically. The employees were kind during my appointment, and Dr. Champion himself is up front and code-switches smoothly in conversation between patient and employees. I appreciated his detailed explanations of the suggested treatment plan and his patience with my questions.

[[The Frustrating]]

Champion was very highly recommended to me, so I am incredibly disappointed. I ordered a Groupon for a cleaning and made a Saturday appointment in June. At that time, X-rays were taken, after which I was examined and provided $15,000 5-Stage treatment plan.

After asking a couple of times to ensure my teeth would be being cleaned during that appointment (because I felt that this cleaning was being intentionally delayed without explanation) I was assured that the hygenist would be in soon to clean my teeth. While waiting, the dentist encouraged me to pursue credit options through the dentist (this is actually a good thing, but a little pushy) as well as to consider CareCredit. Mind you, I came in to have my teeth cleaned.....

After twenty minutes or so of waiting, I was informed that the hygienist was going through a personal matter and had to leave, and I was encouraged to reschedule my cleaning. The doctor prescribed antibiotics despite the fact that I am experiencing absolutely no pain in my mouth or gums, the receptionist asked me what antibiotic I wanted and how am I supposed to know that again? It's sitting in my pantry at my primary doctor's recommendation, as I felt that this was an unnecessary prescription of antibiotics. He did also prescribe a toothpaste and mouth rinse, which I appreciated, but decline to use until my teeth have been cleaned due to the warning on these prescriptions that they will stain teeth that haven't been cleaned.

[[The Unacceptable]]

I called back to reschedule for July, and they didn't know when they would be holding the next Saturday clinic. I attempted to e-mail regarding rescheduling this appointment in August, but I may have responded to an automated email. Today, I called to reschedule this cleaning for September, and the lady literally argued with me about why my teeth weren't cleaned in June "because you have cavities and if they clean your teeth it might cause a toothache" which is absolutely not what I was told at the time. I told her that as well as that I'd be happy to take an Ibuprofen before my cleaning, which needs to be done because I'd like to begin using my Rx toothpaste and rinse. She then proceeded to yell over me to "listen, listen, listen, listen, listen!" as I was explaining that I wasn't using the Rx toothpaste and rinse yet because they WILL STAIN MY TEETH IF THEY AREN'T CLEANED which is literally all I was trying to call to get done.

[[The Conclusion]]

To the receptionist's credit she did attempt to call me back after I hung up on her while she was yelling at me, but all I said when I answered was that I did not appreciate being treated like a child and would not be coming back.