[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:Buyers remorse? I would have never purchase this vehicle if I wasn't mislead into thinking it had Trailer Tow Package option I was a serious buyer knowing exactly what I wanted Now lets address the lies"The customer had several days to review the truck window sticker" I never saw any sticker nor did I receive oneScott the sale manger and Ola the sale rep assure me the truck had everything I requested except color and 3.5L engine I was given a print out on Monday August 28th and saw that the truck had a Class IV Trailer Hitch Missing key Fob, Dent, cut in armrest, shaking in the seat, pedal, and steering this dealer is trying to convince me is in a new vehicleI test drove this same exact truck at other dealerships and they don't have shaking going on You cheaters were looking to trade and increase over $11,on the new truck Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:The amount of money Midas is telling me they will refund for "labor" is significantly less than what it would cost to have the work done on my car from somewhere else The work Midas has done on my car has left me with a failing power steering pump which is highly irresponsible and puts my car at risk for further damages They have also refused, over the phone, to work on my car any further to repair the failing power steering pump that they very recently put into my vehicle, leaving me with no other reasonable choice other than to request a full refund so that I can have at least enough money to have the power steering pump they have installed somewhere else so that my car can be in good health, and the mediocre work Midas has done can be corrected Sincerely, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Even though Academy Ford has failed to contact me and set up an appointment to perform this inspection, I am willing to move forward with thisThey can contact me by phone at [redacted] or by email [redacted] @***.com Furthermore I have paperwork from the depreciated claim value consultant that was given to the body shop pointing out all the repairs that needed to be made Regards, [redacted]
[redacted] thank you for taking the time to share your concerns While your warranty does not cover your rims it does cover a multitude of other things, so we feel as though the refund of $1,to your vehicle loan at Tower Federal, where it is financed as well as the offer to replace and install a new rim is a fair resolution
Thank you for taking the time to share your experience [redacted] While, the vehicle you purchased was new it was subject to the usage during test drives We apologize for any frustration on your part regarding the stain you discovered Hopefully, our Sales Manager, Scott R [redacted] was able to alleviate your concerns when he communicated with you via email to set up the appointment to replace your seat on Monday (8/15/16) and are now pleased with your new seat
Our store manager in Wahiawa (Ron) contacted the customer today and apologized for the incident.We offered a complete refund for the service that we performed and the customer was happy with that
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:Buyers remorse? I would have never purchase this vehicle if I wasn't mislead into thinking it had Trailer Tow Package option I was a serious buyer knowing exactly what I wanted Now lets address the lies"The customer had several days to review the truck window sticker" I never saw any sticker nor did I receive oneScott the sale manger and Ola the sale rep assure me the truck had everything I requested except color and 3.5L engine I was given a print out on Monday August 28th and saw that the truck had a Class IV Trailer Hitch Missing key Fob, Dent, cut in armrest, shaking in the seat, pedal, and steering this dealer is trying to convince me is in a new vehicleI test drove this same exact truck at other dealerships and they don't have shaking going on You cheaters were looking to trade and increase over $11,on the new truck Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:The amount of money Midas is telling me they will refund for "labor" is significantly less than what it would cost to have the work done on my car from somewhere else The work Midas has done on my car has left me with a failing power steering pump which is highly irresponsible and puts my car at risk for further damages They have also refused, over the phone, to work on my car any further to repair the failing power steering pump that they very recently put into my vehicle, leaving me with no other reasonable choice other than to request a full refund so that I can have at least enough money to have the power steering pump they have installed somewhere else so that my car can be in good health, and the mediocre work Midas has done can be corrected Sincerely, [redacted] ***
Customer has been offered a full refund on laborThat is our final offer at this time
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Even though Academy Ford has failed to contact me and set up an appointment to perform this inspection, I am willing to move forward with thisThey can contact me by phone at [redacted] or by email [redacted] @***.com Furthermore I have paperwork from the depreciated claim value consultant that was given to the body shop pointing out all the repairs that needed to be made Regards, [redacted]
[redacted] thank you for taking the time to share your concerns While your warranty does not cover your rims it does cover a multitude of other things, so we feel as though the refund of $1,to your vehicle loan at Tower Federal, where it is financed as well as the offer to replace and install a new rim is a fair resolution
Thank you for taking the time to share your experience [redacted] While, the vehicle you purchased was new it was subject to the usage during test drives We apologize for any frustration on your part regarding the stain you discovered Hopefully, our Sales Manager, Scott R [redacted] was able to alleviate your concerns when he communicated with you via email to set up the appointment to replace your seat on Monday (8/15/16) and are now pleased with your new seat
We have contacted the [redacted] to explain that legally we are not allowed to refund him directly that the refund must go directly to the lien holder
We will refund the customer $533 as requested.ThanksTim H***GM Midas Hawaii
Our store manager in Wahiawa (Ron) contacted the customer today and apologized for the incident.We offered a complete refund for the service that we performed and the customer was happy with that
Academy Ford stands by our original statementWe cannot allow the customer to return the truck