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Champion Group Inc

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Champion Group Inc Reviews (1)

Mr. [redacted] placed order online during non business hours with no assistance from Zesco. On Monday we confirmed his order via email. The confirmation included shipping charges; noted order was a "drop ship" and stated that order would take 7 business days to deliver to him. If these terms were...

not acceptable Mr. [redacted] could have called and cancelled order as long as it had not already shipped. Zesco, as a rule, cushions delivery time with additional days to avoid disappointing customers. As in this case, we quoted him 7 business days when it only took 5. Mr. [redacted] received his package on Friday Nov. 14th and was emailed return authorization information on Wed. Nov. 19th. Since his order was a "drop ship" we had to obtain return authorization information from the manufacturer. Return authorization includes restocking fees, return shipping information and RA#. This information is received either through phone call, email or submitted RA form depending on the manufacturer and can take minutes to a few days to receive.
The manufacturer in this case has a 30% restocking fee. Mr. [redacted]s return was of his own error and not the manufacturers nor Zesco's. The manufacturer has every right to charge a restocking fee for a return. And if they do, we have to pass that fee on to the customer. Mr. [redacted] was very combative through out his emails. I have included all emails between us regarding this return. Despite his abrasiveness and accusations, I went to the manufacturer and asked them to wave the restocking fee as a one time courtesy. The manufacturer reluctantly agreed to wave that fee. I passed the good news along to him and he was grateful. To this date, I have not received confirmation that he has returned the merchandise.
          I have scanned all emails, internet confirmation, invoice; tracking and the original return authorization information Mr. [redacted] had                 the issue with. Zesco feels we went the extra mile to please Mr. [redacted] and request the complaint be removed for our Revdex.com record. If             you have any questions please call or email me.
Sincerely,
[redacted]
Zesco.com
Claims Processing
317-269-9300 Ext. [redacted]@zesco.com%3

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