Champion Group

Mr [redacted] placed order online during non business hours with no assistance from ZescoOn Monday we confirmed his order via emailThe confirmation included shipping charges; noted order was a "drop ship" and stated that order would take business days to deliver to himIf these terms were not acceptable Mr [redacted] could have called and cancelled order as long as it had not already shippedZesco, as a rule, cushions delivery time with additional days to avoid disappointing customersAs in this case, we quoted him business days when it only took Mr [redacted] received his package on Friday Nov14th and was emailed return authorization information on WedNov19thSince his order was a "drop ship" we had to obtain return authorization information from the manufacturerReturn authorization includes restocking fees, return shipping information and RA#This information is received either through phone call, email or submitted RA form depending on the manufacturer and can take minutes to a few days to receiveThe manufacturer in this case has a 30% restocking feeMr [redacted] s return was of his own error and not the manufacturers nor Zesco'sThe manufacturer has every right to charge a restocking fee for a returnAnd if they do, we have to pass that fee on to the customerMr [redacted] was very combative through out his emailsI have included all emails between us regarding this returnDespite his abrasiveness and accusations, I went to the manufacturer and asked them to wave the restocking fee as a one time courtesyThe manufacturer reluctantly agreed to wave that feeI passed the good news along to him and he was gratefulTo this date, I have not received confirmation that he has returned the merchandise I have scanned all emails, internet confirmation, invoice; tracking and the original return authorization information Mr [redacted] had the issue withZesco feels we went the extra mile to please Mr [redacted] and request the complaint be removed for our Revdex.com recordIf you have any questions please call or email meSincerely, [redacted] Zesco.com Claims Processing 317-269-Ext [redacted] ***@zesco.com%