This complaint is a simple thing called a cell phoneThe customer gave us his cell phone to call him for deliveryBefore we left to make the delivery we called the customer,no answer on the phoneWe got to the place for deliveryNo one at homeWe went and knocked on door, no one answers doorWe called three times to the cell phone by the driver, the office and the manager at the officeStill no reply on the phoneSo Champion Manager made the call to go ahead and deliver the material or the customer would have been charged another delivery fee.We tried to make contact with customerHe should have left his gate open while being gone from his house.Manager of Champion Landscape Supplies
Dear Customer,We apologize for the delay in deliveryUnfortunately, you are not aware of it , but the City of Houston Police, Harris County Sheriffs Department, Department of Public Safety all make a living issuing tickets to commercial vehicles that are not road worthy,drip oil, make
too much noise, have bad tires, have a light burnt out, and so onWhen one of our vehicles has an issue we are at the mercy of the mechanic fixing the vehicle before we can put it back on the roadYour delay was not a mechanic issue but a police enforcement issue.We sent a truck that morning to Brazoria County to make a delivery, the police were stopping all trucks in a general area and inspecting them to write ticketsThe officer had our truck follow him to a parking lot where they had over other trucks receiving the same inspectionsAfter a two hour delay, they let our truck leave, with no ticketThis is part of the business, getting stopped and wasting time , but the police keep us safe from unsafe trucks on the road.Now you do not get delivered due to this inspection delay and we tried to get you delivered but we ran out of day time work hours.Once again we apologize for the delay.Management Team
Revdex.com:I have revie*** the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint I know there was a problem with communications, and I was late getting back home; but it was a still a bad decision to dump that stuff in front. I would have preferred an extra charge to that or a delivery days later. I had a key hidden for the back gate. I could have told them where it was had we not had the communication problems. I had my cell phone "On" and in my top pocket while I was minutes away. It is very weird that it did not ring or vibrate. I think they may have not dialed the right number.
Sincerely,
This complaint is a simple thing called a cell phone. The customer gave us his cell phone to call him for delivery. Before we left to make the delivery we called the customer,no answer on the phone. We got to the place for delivery. No one at home. We went and knocked on door, no one answers...
door. We called three times to the cell phone by the driver, the office and the manager at the office. Still no reply on the phone. So Champion Manager made the call to go ahead and deliver the material or the customer would have been charged another delivery fee.We tried to make contact with customer. He should have left his gate open while being gone from his house.Manager of Champion Landscape Supplies
This complaint is a simple thing called a cell phoneThe customer gave us his cell phone to call him for deliveryBefore we left to make the delivery we called the customer,no answer on the phoneWe got to the place for deliveryNo one at homeWe went and knocked on door, no one answers doorWe called three times to the cell phone by the driver, the office and the manager at the officeStill no reply on the phoneSo Champion Manager made the call to go ahead and deliver the material or the customer would have been charged another delivery fee.We tried to make contact with customerHe should have left his gate open while being gone from his house.Manager of Champion Landscape Supplies
I have not heard anything from the company as of yetStill hoping they'll do the right thing, and credit my account for the yard of unusable material
Dear Customer,We apologize for the delay in deliveryUnfortunately, you are not aware of it , but the City of Houston Police, Harris County Sheriffs Department, Department of Public Safety all make a living issuing tickets to commercial vehicles that are not road worthy,drip oil, make
too much noise, have bad tires, have a light burnt out, and so onWhen one of our vehicles has an issue we are at the mercy of the mechanic fixing the vehicle before we can put it back on the roadYour delay was not a mechanic issue but a police enforcement issue.We sent a truck that morning to Brazoria County to make a delivery, the police were stopping all trucks in a general area and inspecting them to write ticketsThe officer had our truck follow him to a parking lot where they had over other trucks receiving the same inspectionsAfter a two hour delay, they let our truck leave, with no ticketThis is part of the business, getting stopped and wasting time , but the police keep us safe from unsafe trucks on the road.Now you do not get delivered due to this inspection delay and we tried to get you delivered but we ran out of day time work hours.Once again we apologize for the delay.Management Team
Revdex.com:I have revie*** the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint I know there was a problem with communications, and I was late getting back home; but it was a still a bad decision to dump that stuff in front. I would have preferred an extra charge to that or a delivery days later. I had a key hidden for the back gate. I could have told them where it was had we not had the communication problems. I had my cell phone "On" and in my top pocket while I was minutes away. It is very weird that it did not ring or vibrate. I think they may have not dialed the right number.
Sincerely,
This complaint is a simple thing called a cell phone. The customer gave us his cell phone to call him for delivery. Before we left to make the delivery we called the customer,no answer on the phone. We got to the place for delivery. No one at home. We went and knocked on door, no one answers...
door. We called three times to the cell phone by the driver, the office and the manager at the office. Still no reply on the phone. So Champion Manager made the call to go ahead and deliver the material or the customer would have been charged another delivery fee.We tried to make contact with customer. He should have left his gate open while being gone from his house.Manager of Champion Landscape Supplies