Champion Lincoln- Mercury, Inc

We receive the Revdex.com e-mail on the 7th of April for B [redacted] ID [redacted], I have attached a copy of our letter that we are mailing out in today's mail to the Revdex.com.Thank you,
On March 23, 2015, [redacted] of Gettysburg, visited Battlefield [redacted], along with her mother, [redacted]. Following the test drive of a 2010 [redacted], Ms. [redacted] was presented with a purchase deal. The purchase price shown was $15,990. This price never changed during our transaction. Using the normal trade evaluation tools of Manheim and Kelly Blue Book, we offered her $4,000. Ms. [redacted] informed us that her payoff amount was $6,900 and that she wouid have $3,000 available to put down, helping to offset her negative equity. An "On The Road Price" of $16,809 was presented to Ms. [redacted]. “On The Road Price,” is the selling price, less trade, plus applicable sales tax, tag and transfer fees, with the addition of the payoff owed, less any customer cash down.
Ms. [redacted] agreed that the price was within her desirable purchase range. She then proceeded to complete a credit application to see if the total amount would be approved for financing. Upon reviewing her application, noticed a few items of concern that might greatly discourage a lender from approving a loan, explained them to Ms. [redacted] and expressed my concern in submitting it to a lender. Ms. [redacted] contacted her father, relayed the information that I had given to her. He then instructed her to tell me to proceed with the application, regardless.
Upon submitting Ms. [redacted]'s application, it was immediately denied. I did tell her that we would contact the banks to discuss if there were any other options we might have to obtain an approval. I did advise her that I did not think my calis would make any difference, but in the event that something did change, I would contact her immediately, told her that I was very sorry we could not complete the transaction, but I would follow up f, and only if, something changed. Nothing changed with the situation and therefore, no contact was needed. 
At Battlefield [redacted], our goal is to sell vehicles. We will do our best to assist our customers with purchasing a vehicle to the best of our capabilities. Believe me, we want to sell a vehicle to every customer that visits our showroom. We are straight forward and honest with our presentation of pricing and purchasing. Our priorities have always been customer service and respect.
I submit that I do not agree with Ms. [redacted]'s recollection of this transaction other than the fact that she did come to our dealership, test drove a vehicle and applied for credit to purchase said vehicle.
Patrick J B[redacted]
General Sales Manager

Per telephone call to consumer 04/07, desired outcome is for the dealer to explain what transpired here - specifically, why was the price changed midway through the negotiation process.  Consumer also wants to know why the dealer had to go through so many banks as this negatively affected Ms....

[redacted]'s credit.  This was not explained.