We receive the Revdex.com e-mail on the 7th of April for B [redacted] ID [redacted] , I have attached a copy of our letter that we are mailing out in today's mail to the Revdex.com.Thank you, On March 23, 2015, [redacted] of Gettysburg, visited Battlefield ***, along with her mother, [redacted] Following the test drive of a [redacted] , Ms [redacted] was presented with a purchase dealThe purchase price shown was $15,This price never changed during our transactionUsing the trade evaluation tools of Manheim and Kelly Blue Book, we offered her $4,Ms [redacted] informed us that her payoff amount was $6,and that she wouid have $3,available to put down, helping to offset her negative equityAn "On The Road Price" of $16,was presented to Ms***“On The Road Price,” is the selling price, less trade, plus applicable sales tax, tag and transfer fees, with the addition of the payoff owed, less any customer cash downMs [redacted] agreed that the price was within her desirable purchase rangeShe then proceeded to complete a credit application to see if the total amount would be approved for financingUpon reviewing her application, noticed a few items of concern that might greatly discourage a lender from approving a loan, explained them to Ms [redacted] and expressed my concern in submitting it to a lenderMs [redacted] contacted her father, relayed the information that I had given to herHe then instructed her to tell me to proceed with the application, regardlessUpon submitting Ms***'s application, it was immediately deniedI did tell her that we would contact the banks to discuss if there were any other options we might have to obtain an approvalI did advise her that I did not think my calis would make any difference, but in the event that something did change, I would contact her immediately, told her that I was very sorry we could not complete the transaction, but I would follow up f, and only if, something changedNothing changed with the situation and therefore, no contact was needed At Battlefield ***, our goal is to sell vehiclesWe will do our best to assist our customers with purchasing a vehicle to the best of our capabilitiesBelieve me, we want to sell a vehicle to every customer that visits our showroomWe are straight forward and honest with our presentation of pricing and purchasingOur priorities have always been customer service and respectI submit that I do not agree with Ms [redacted] ***'s recollection of this transaction other than the fact that she did come to our dealership, test drove a vehicle and applied for credit to purchase said vehiclePatrick J B [redacted] General Sales Manager
Per telephone call to consumer 04/07, desired outcome is for the dealer to explain what transpired here - specifically, why was the price changed midway through the negotiation process Consumer also wants to know why the dealer had to go through so many banks as this negatively affected Ms ***'s credit This was not explained
We receive the Revdex.com e-mail on the 7th of April for B [redacted] ID [redacted] , I have attached a copy of our letter that we are mailing out in today's mail to the Revdex.com.Thank you, On March 23, 2015, [redacted] of Gettysburg, visited Battlefield ***, along with her mother, [redacted] Following the test drive of a [redacted] , Ms [redacted] was presented with a purchase dealThe purchase price shown was $15,This price never changed during our transactionUsing the trade evaluation tools of Manheim and Kelly Blue Book, we offered her $4,Ms [redacted] informed us that her payoff amount was $6,and that she wouid have $3,available to put down, helping to offset her negative equityAn "On The Road Price" of $16,was presented to Ms***“On The Road Price,” is the selling price, less trade, plus applicable sales tax, tag and transfer fees, with the addition of the payoff owed, less any customer cash downMs [redacted] agreed that the price was within her desirable purchase rangeShe then proceeded to complete a credit application to see if the total amount would be approved for financingUpon reviewing her application, noticed a few items of concern that might greatly discourage a lender from approving a loan, explained them to Ms [redacted] and expressed my concern in submitting it to a lenderMs [redacted] contacted her father, relayed the information that I had given to herHe then instructed her to tell me to proceed with the application, regardlessUpon submitting Ms***'s application, it was immediately deniedI did tell her that we would contact the banks to discuss if there were any other options we might have to obtain an approvalI did advise her that I did not think my calis would make any difference, but in the event that something did change, I would contact her immediately, told her that I was very sorry we could not complete the transaction, but I would follow up f, and only if, something changedNothing changed with the situation and therefore, no contact was needed At Battlefield ***, our goal is to sell vehiclesWe will do our best to assist our customers with purchasing a vehicle to the best of our capabilitiesBelieve me, we want to sell a vehicle to every customer that visits our showroomWe are straight forward and honest with our presentation of pricing and purchasingOur priorities have always been customer service and respectI submit that I do not agree with Ms [redacted] ***'s recollection of this transaction other than the fact that she did come to our dealership, test drove a vehicle and applied for credit to purchase said vehiclePatrick J B [redacted] General Sales Manager
Per telephone call to consumer 04/07, desired outcome is for the dealer to explain what transpired here - specifically, why was the price changed midway through the negotiation process Consumer also wants to know why the dealer had to go through so many banks as this negatively affected Ms ***'s credit This was not explained