Champion Motorsports

Initial Business Response / [redacted] (1000, 5, 2014/03/21) */ Contact Name and Title: ***-Manager Contact Phone: XXX-XXX-XXXX Contact Email: ***@champmotorsports.com To whom it may concern regarding case # XXXXXXXX March 21st, On January 11th, Mr.Customer visited our dealership to see our Audi SUpon arrival, Mr.Customer visually inspected and test drove the Audi and found it to be to his likingAfter negotiating an additional discount from our advertised price, we mutually agreed to complete the sales transactionAfter Mr.Customer departed with his purchase to visit [redacted] before his drive home to [redacted] he phoned us to let us know that the check engine light went onMr.Customer elected to drive it home instead of returning it to us even though he was still in townMr.Customer contacted us again before arriving at his home saying that the car was shaking as wellMr.Customer took the Audi the following day to a local Audi dealership and they diagnosed the problem as needing a mass airflow sensorAfter that misdiagnosis they credited him for the repair and now claimed that it was the fuel injectorsMr.Customer informed us of this and said he himself was familiar with this mechanical work and would change them himself if reimbursed by Champion MotorsportsWe obliged Mr.Customer with a check for the amount of $to resolve the diagnosed problem and he was very appreciative and even complimented us on our business standards and willingness to work with customersSince our mutual resolution, Mr.Customer has found that the Audi dealer apparently misdiagnosed the problem and has since been quoted additional costs from the same Audi dealer to repairEvery vehicle in our inventory is subject to a point safety checklistMr.Customer informed us that he had purchased many vehicles in his lifetime and understood that buying a used vehicle "as is as shown" with no warranties implied was acceptable to him.Mr.Customer was also offered the opportunity to purchase an extended service contract but politely declinedSince Mr.Customers purchase, he has driven the Audi approximately miles and decided to replace various wearable and cosmetic itemsLastly, Mr.Customer was driving his Audi and a hose broke for the power steering causing him to have it towed In closing, Champion Motorsports offered to buy back the Audi from Mr.Customer for the $that was received from him at the time of purchase less the $that Champion Motorsports sent him for goodwill repairs that the Audi dealer misdiagnosed also less the $fee for the title that Mr.Customer lost Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/03/24) */ (The consumer indicated he/she ACCEPTED the response from the business.)

This is place was awesome all the way around! Very friendly, helpful and honest people with a great atmosphereI am very pleased overall with my purchase of the Ford FusionThanks to Jim and Tony for all the helpThey have gained a customer for life and I highly recommend them!

Review: I went there to purchase a two motorcycles with a friend. They had one that was on the showroom floor and they told me they had one in the back that had to be prepped. This was on Wednesday. I filled out the credit app and gave a $100 deposit on the bike that was in the back. The next morning they called to inform me that I was approved for the loan and I would then need to get insurance on my bike that was in the back before they can prep it for me. I sent all the information to them by 1pm on Thursday. I called later then day asking when I would be able to pick u the bike and was told they didn't know because they were to busy to prep the bike for me. The same response came Friday when I called and again on Saturday and was told sometime the following week. I would call and ask to speak to the manager or sales person I dealt with and would receive excuses as to why they couldn't answer the phone. I would leave my name and phone asking to receive a phone call back that I would never receive. After this I ended up finding another dealer that had the motorcycle I was looking for in stock, (not prepped) that was able to prep and complete my paperwork the same day so I went there to make my purchase because of Champions Honda dropping the ball. Now I am looking to be refunded my $100 deposit because they were unable to fulfill my purchase for a bike they were just to busy to prep for me for 4 days. I've been trying to get in contact with the sales person and manager and again been receiving a round around as to why they cannot speak to me. I went to my bank to dispute the charge and my bank was able to get in contact with the dealer to which they were told my deposit was non refundable. This is unacceptable and is not how a company should conduct business. I went there with the intention of purchasing a bike (filled out a credit app, and was approved for a loan) and was unable to receive it for days later, and was being ignored by the dealer. I feel my deposit refunded would be the correct thing for them to do.Desired Settlement: I would like to receive a refund of my $100. deposit.

Consumer

Response:

At this time, I have not been contacted by Champion Motorsports regarding complaint ID [redacted].Sincerely,[redacted]

Review: After Super Storm Sandy I went to Chapion Motors to purchase a genorator but they where out. I put a deposit of 100$ down and was told that the generator would be in in a couple of days. Over a week later the geneator where still not in so I purchase it a different vendor. When I went back to get my deposit back I was told it was non-refundable. I had asked the owner when I gave him the deposit if it was refundable and he said yes. I went to mastercard and they found for the store owner even though he doctored up his receipt . This was not a custom order, and the dealer had a truck load of them coming in. He is a liar and a bad business own.Desired Settlement: refund of 100$