We went out to Mr [redacted] home on the 3rd of AugustUpon inspection, we found that the room was closed and not ventilatedThe room frame is made of aluminum and the heat experienced was from the enclosure not the glassThe difference in temperature coming through the glass in the sunroom versus our traditional window comes from the difference in thickness from our window glass and our season room glasswe offer types of roomsThe first is a 2" aluminum screen room, this room has no windows or glass, just framed screensThe second is our 4" aluminum room or our season roomThis room does not support the weight of our "traditional window" glass as it is 7/8" thickWe use a 5/8" thick glass in this unitTraditionally we do not use heating or cooling units in these rooms although occasionally we have offered the option where not prohibited by codeFinally we have our All Season room it is a 6" vinyl extruded room that supports the weight of our window glass and sliding glass doorsThis room is substantially more expensive and can use a heating and cooling unitInstalling tint on any of our windows will void the warrantiesEvery room we sell is not included in the "inhabitable" space of a home and therefore cannot be connected to the current HVACthe season room we sell should be ventilated for comfort during the summer months and will hold up against our temperate wintersI believe there is a misunderstanding of how the room was to perform but I hope this clarifies anything going forwardAs a gesture of good faith I will confirm the city code with regards to the AC unit and offer it if available at no charge but the [redacted] will be responsible for electrical rewiringOf course this is only if the city allows itThank you
We have started this project and are expecting to complete it this weekend [redacted] the Install manager will inspect with Mr [redacted] and give final sign off
Update on Revdex.com complaint10/ [redacted] said job would start 10/with siding dropped off 10/6.No contact Called 10/and receptionist talked to [redacted] and relayed the message that the installer crew would contact me that day, and no response.Left a voicemail 10/leaving ***'s (my wife) cell phone number stating I'm out of town which is why I didn't get voicemail right away.Oct 2:20pm Scott Howard left a voicemail about materials on the 23rd and install 26th I returned his call and left a voicemail stating these dates would of course be finedays ago I saw the business' response that the install date was set for the 26th.I have received no contact since then and through COB 10/
I have had no contact either verbal or written with [redacted] from Lone Star ChampionThe agent who answers the phone can give me no explanation for the work not being performed [redacted] ***
We went out to Mr [redacted] home on the 3rd of AugustUpon inspection, we found that the room was closed and not ventilatedThe room frame is made of aluminum and the heat experienced was from the enclosure not the glassThe difference in temperature coming through the glass in the sunroom versus our traditional window comes from the difference in thickness from our window glass and our season room glasswe offer types of roomsThe first is a 2" aluminum screen room, this room has no windows or glass, just framed screensThe second is our 4" aluminum room or our season roomThis room does not support the weight of our "traditional window" glass as it is 7/8" thickWe use a 5/8" thick glass in this unitTraditionally we do not use heating or cooling units in these rooms although occasionally we have offered the option where not prohibited by codeFinally we have our All Season room it is a 6" vinyl extruded room that supports the weight of our window glass and sliding glass doorsThis room is substantially more expensive and can use a heating and cooling unitInstalling tint on any of our windows will void the warrantiesEvery room we sell is not included in the "inhabitable" space of a home and therefore cannot be connected to the current HVACthe season room we sell should be ventilated for comfort during the summer months and will hold up against our temperate wintersI believe there is a misunderstanding of how the room was to perform but I hope this clarifies anything going forwardAs a gesture of good faith I will confirm the city code with regards to the AC unit and offer it if available at no charge but the [redacted] will be responsible for electrical rewiringOf course this is only if the city allows itThank you
We have started this project and are expecting to complete it this weekend [redacted] the Install manager will inspect with Mr [redacted] and give final sign off
Update on Revdex.com complaint10/ [redacted] said job would start 10/with siding dropped off 10/6.No contact Called 10/and receptionist talked to [redacted] and relayed the message that the installer crew would contact me that day, and no response.Left a voicemail 10/leaving ***'s (my wife) cell phone number stating I'm out of town which is why I didn't get voicemail right away.Oct 2:20pm Scott Howard left a voicemail about materials on the 23rd and install 26th I returned his call and left a voicemail stating these dates would of course be finedays ago I saw the business' response that the install date was set for the 26th.I have received no contact since then and through COB 10/
I have had no contact either verbal or written with [redacted] from Lone Star ChampionThe agent who answers the phone can give me no explanation for the work not being performed [redacted] ***
Although I accept the response, can you please tell me when you expect to follow through on this? Regards, [redacted]