Champion Petfoods LP

Hi [redacted] ,I appreciate the opportunity to respond to your concernsAfter reviewing your file, I can confirm that our Customer Care department has opened an investigation with our Quality Assurance Department on your behalfOn January 3rd we responded to your follow up email from December 30th, acknowledging that we had received your photos of the packaging and lot numberTo complete our investigation we again requested photos of the paper towel that you found in your bagWe do apologize if you have previously sent these photos and we have missed them, and would appreciate it if you can send a photo of your finding to our attentionOnce we have your documentation, our Quality Assurance department will be able to move forward with their investigation and provide you with a letter outlining their findingsThis will take less than a week from the time we receive your informationChristie, the representative handling your case, has reached out by email today as well, and can help make arrangements to replace the bag that you had as well as provide you with a complimentary bagWe are committed to resolving your concern in a timely manner, and appreciate your assistance and patienceWarm Regards,Bonnie Customer Care Manager, CPF

Hi [redacted],I appreciate the opportunity to respond to your concerns. After reviewing your file, I can confirm that our Customer Care department has opened an investigation with our Quality Assurance Department on your behalf. On January 3rd we responded to your follow up email from December...

30th, acknowledging that we had received your photos of the packaging and lot number. To complete our investigation we again requested photos of the paper towel that you found in your bag. We do apologize if you have previously sent these photos and we have missed them, and would appreciate it if you can send a photo of your finding to our attention. Once we have your documentation, our Quality Assurance department will be able to move forward with their investigation and provide you with a letter outlining their findings. This will take less than a week from the time we receive your information. Christie, the representative handling your case, has reached out by email today as well, and can help make arrangements to replace the bag that you had as well as provide you with a complimentary bag. We are committed to resolving your concern in a timely manner, and appreciate your assistance and patience. Warm Regards,Bonnie Customer Care Manager, CPF

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]