Champion Plumbing LLC

Initial Business Response /* (1000, 5, 2015/08/06) */
The customer pays Home Depot not Champion Plumbing
It has been sent to the customer

I understand Mr.*** is upsetOn our first visit the water heater was not workingWe reset the unit and it turned on and was runningThe reason we did not replace the part the first time is because it turned on and was fineAlso on the first visit the renters had a curtain and couch cushions
against the water heaterWe advised them NOT to put anything in front of or around the water heaterAbout two weeks later we were called again and this time we replaced a part on the unit to get it running Both times we provided a service and that is really all I got Here are my dispatching notes if it helps > 8/3/WED 7:AM> Taryn: "I have a service water heater in Apple ValleyI told the customer we would call him between 7:and a.mand give him a time frame I have his work phone number as well I'll text it to the dispatch phone" - Troy > 8/3/WED 8:AM> Taryn: Called customer(MAIN#)//LM > 8/3/WED 8:AM> Taryn: Called customer (ALT#)//Gave him 9-timeframe - he is at work and going to see if he can take off early to meet Cole on site around 9:15-9:30//Will be calling back in a couple of minutes to confirm > 8/3/WED 8:AM> Taryn: CALLED BACK//TENNANT STEVE *** ###-###-#### will be there, call him when Cole is on the way//Also - Call *** (###-###-####) when the bid is worked out > 8/3/WED 8:AM> Jill: Cole en routeCalled Steve the Tenant...he will be ready > 8/3/WED 9:AM> Josh: PER COLE: I took water heater out of lock out mode everything is working fine total $i tried calling the owner to collect payment he does not answer if you could please give the customer a call and collect the $> 8/3/WED 10:AM> Cole: CHARGED $on SQUARE and emailed receipt at *** > 8/15/MON 8:AM> Jill: Owner called, not happy becuz it is doing the same thing and he was charged//he believes it is the vapor sensor//scheduled for 8/16/16, noon-6pm **call Steve the Tenant when on the way ###-###-####*** > 8/16/TUE 12:PM> christian: Called tenant they are on site// Cole en route > 8/16/TUE 12:PM> christian: Cole Updated// Whip sent to Cole > 8/16/TUE 1:PM> christian: Per Cole: I replace the flammable Vapor sensor on Square I called the owner of the building to collect Please feel free to contact meRespectfully, Troy ***