[redacted] Please See Attached Documents [redacted] December 12, [redacted] Better Busines BureauPO Box 1000DuPont, WA 98327RE: Your Complaint# [redacted] Dear Ms [redacted] :PAGE 1I am writing you regarding the complaint sent to you by Ms [redacted] .Ms [redacted] had her car towed to us on Oct 30, because it wouldn't start.We diagnosed that the battery in the car was badWe never told her that the alarmwas draining the batteryWe diagnosed the bad battery in her car, ordered a brandnew battery for her car, and installed the new battery in her carWe did notdisconnect anything whatsoever on her carThe car started perfectly when shepicked it upWe have no idea what, if anything, is wrong with her alarm orwindshield wipers because we weren't asked to look at them and we didn't touchthemWhen you consider the time spent diagnosing the battery problem, the cost ofthe new battery, and the time to install the new battery, the $plus tax price wecharged her is extremely reasonableAdditionally, Ms [redacted] has nevercontacted Austin's PRO/MAX and spoken to us directly regarding anything about thework we did on her car.Please feel free to call me if you have any further questions about this matterI canbe reached at 253-472-We have been working on cars for over seventeenyears and we have never misrepresented anything to any customerWe take a greatdeal of pride in what we do and we put our customers first in everything we do.Sincerely,Robert DR***General Manager/Member
[redacted] Please See Attached Documents [redacted] December 12, [redacted] Better Busines BureauPO Box 1000DuPont, WA 98327RE: Your Complaint# [redacted] Dear Ms [redacted] :PAGE 1I am writing you regarding the complaint sent to you by Ms [redacted] .Ms [redacted] had her car towed to us on Oct 30, because it wouldn't start.We diagnosed that the battery in the car was badWe never told her that the alarmwas draining the batteryWe diagnosed the bad battery in her car, ordered a brandnew battery for her car, and installed the new battery in her carWe did notdisconnect anything whatsoever on her carThe car started perfectly when shepicked it upWe have no idea what, if anything, is wrong with her alarm orwindshield wipers because we weren't asked to look at them and we didn't touchthemWhen you consider the time spent diagnosing the battery problem, the cost ofthe new battery, and the time to install the new battery, the $plus tax price wecharged her is extremely reasonableAdditionally, Ms [redacted] has nevercontacted Austin's PRO/MAX and spoken to us directly regarding anything about thework we did on her car.Please feel free to call me if you have any further questions about this matterI canbe reached at 253-472-We have been working on cars for over seventeenyears and we have never misrepresented anything to any customerWe take a greatdeal of pride in what we do and we put our customers first in everything we do.Sincerely,Robert DR***General Manager/Member