Complaint ID # [redacted] To whom it may concern:When the customer came to our dealership, he was interested in a minivan or a SUVWe obtained his credit information and sent their request to the banks we use, Unfortunately, the bank did not structure a loan for a mini-van or a suvWe presented the customer with some options that would work with our banksThey felt the vehicle that best fit their needs was the Cadillac CTSThey were not “talked into' purchasing any particular vehicle,They had some concerns with the vehicle which were addressed and agreed to before they took delivery, The vehicle was sold (vehicle was years old and had over 114,miles)The customer also signed two different pieces of paper which stated that nothing else was promised at the time of delivery.After taking delivery of the vehicle, the customer notified the dealership of additional issues concerning their CTSEven though we had not agreed to address these concerns, we decided to do what we could to help the customer out.As of the date of this complaint, we were still in the process of getting the vehicle fixed for the customerThe process did take longer than we had hopedHowever, the parts they needed were on backorderAnd the shop we were using scheduled us a couple weeks out, We gave them a vehicle to use as a loaner until theirs was repaired.We have addressed all their concerns to the customer's satisfactionAnd to our knowledge there have been no further issues or complaints
Complaint # [redacted] To whom it may concern The customer’s husband came into our dealership and set up an appointment to get his Toyota Prius’ windows tinted He was told that the window tint was $and came with a complementary tank of gas When the customer dropped off his vehicle he asked for a loaner car This is not a part of our program or was it offered However, we decided to give the customer a car to drive for the day The customer asked how dark his window tint would be We told him we would tint his windows as dark as legally allowed in the state of Kentucky He said that would be fine The customer picked up his vehicle later that day He came back to our dealership very upset that the tint was not darker and that he did not receive his tank of gas We explained that we can not tint his windows any darker nor would we put the customer in jeopardy of receiving a ticket for illegal window tint We apologized for his tank not being filled up and offered to schedule and appointment to take the window tint off his vehicle and fill his car up with gas and give him a full refund He stated that he didn’t have ***e and left our dealership Later that day the customer gave us a poor review on Facebook and was again offered to have the tint removed and a tank of gas and a full refund After that day the customer never inquired about getting the tint removed and never came to the dealership for their free tank of gas and refund We were never notified about the rear view mirror issue until receiving this complaint As a dealership we have attempted to resolve this issue We have been willing to do everything the customer has askedWe are still willing to remove the customer’s tint, give them a tank of gas and also provide a full refund We are also willing to fix the rearview mirror issue as well Sincerely, [redacted] General Manager ChampionShip Autos ###-###-####
Complaint ID # [redacted] To whom it may concern:When the customer came to our dealership, he was interested in a minivan or a SUVWe obtained his credit information and sent their request to the banks we use, Unfortunately, the bank did not structure a loan for a mini-van or a suvWe presented the customer with some options that would work with our banksThey felt the vehicle that best fit their needs was the Cadillac CTSThey were not “talked into' purchasing any particular vehicle,They had some concerns with the vehicle which were addressed and agreed to before they took delivery, The vehicle was sold (vehicle was years old and had over 114,miles)The customer also signed two different pieces of paper which stated that nothing else was promised at the time of delivery.After taking delivery of the vehicle, the customer notified the dealership of additional issues concerning their CTSEven though we had not agreed to address these concerns, we decided to do what we could to help the customer out.As of the date of this complaint, we were still in the process of getting the vehicle fixed for the customerThe process did take longer than we had hopedHowever, the parts they needed were on backorderAnd the shop we were using scheduled us a couple weeks out, We gave them a vehicle to use as a loaner until theirs was repaired.We have addressed all their concerns to the customer's satisfactionAnd to our knowledge there have been no further issues or complaints
Complaint # [redacted] To whom it may concern The customer’s husband came into our dealership and set up an appointment to get his Toyota Prius’ windows tinted He was told that the window tint was $and came with a complementary tank of gas When the customer dropped off his vehicle he asked for a loaner car This is not a part of our program or was it offered However, we decided to give the customer a car to drive for the day The customer asked how dark his window tint would be We told him we would tint his windows as dark as legally allowed in the state of Kentucky He said that would be fine The customer picked up his vehicle later that day He came back to our dealership very upset that the tint was not darker and that he did not receive his tank of gas We explained that we can not tint his windows any darker nor would we put the customer in jeopardy of receiving a ticket for illegal window tint We apologized for his tank not being filled up and offered to schedule and appointment to take the window tint off his vehicle and fill his car up with gas and give him a full refund He stated that he didn’t have ***e and left our dealership Later that day the customer gave us a poor review on Facebook and was again offered to have the tint removed and a tank of gas and a full refund After that day the customer never inquired about getting the tint removed and never came to the dealership for their free tank of gas and refund We were never notified about the rear view mirror issue until receiving this complaint As a dealership we have attempted to resolve this issue We have been willing to do everything the customer has askedWe are still willing to remove the customer’s tint, give them a tank of gas and also provide a full refund We are also willing to fix the rearview mirror issue as well Sincerely, [redacted] General Manager ChampionShip Autos ###-###-####