Good Afternoon Mr [redacted] ,Thank you for contacting Viking Range LLC regarding the recent issue with your Viking refrigeratorViking Range will be pleased to fully support any warranty repair to your Viking refrigerator in accordance with terms of the warranty outlined in your "Use & Care" manualUnfortunately, our record indicate your unit is eleven years old and is outside of warrantyTherefore Viking is not willing to replace the unit at no chargeHowbeit; because you are a valuable customer we can offer to new up to date Viking refrigerator; model number [redacted] at a pro rate offer The suggest retail price on the unit is $9399.00; we can sell it to you for $4,+ taxes + installation and modification to installViking is also willing to pay the shipping cost to the installer on the new unitIf this offer is acceptable please advise back and we will start the processThis offer is good for days.Once again, we regret you have encountered this situation and are hopeful the above information will be helpful in resolving this matter On the behalf of Viking Range, thank you taking the time to inform us of your situation.Sincerely,Viking Range LLC
Dear Ms [redacted] ,Thank you for contacting Viking Range LLC regarding your Viking rangeWe are sorry to learn you have encountered this issue We have contacted [redacted] and was informed that $has been credited back to you.Again we are sorry you have encountered the issue and hopeful the above information is helpfulSincerely,Viking Range
Dear Ms [redacted] , Thank you contacting Viking Range LLC regarding parts for your Viking CooktopWe are sorry to learn you have encountered this issue Viking Range is working to locate the final part [redacted] s [redacted] needs to completed your service calls Due to the inconvenient this has cause you, we will restart your warranty once the service call is completeAgain, thank you for contacting Viking range LLCSincerely, Viking Range LLC
Hello, My name is [redacted] at Viking Range Service DepartmentI've received the Revdex.com letter regarding customer [redacted] After reviewing the letter, Viking will offer the customer one year extended warranty for the inconveniencesAlso, [redacted] is in the process of being canceled service companyViking is not aware they were taking warranty service request(s)Which is one of the reason why, [redacted] sent paperwork to Management to have an authorized service company to complete the service callIf the customer have any questions, to please Call Viking at 800- [redacted] .Thank you, [redacted] Viking Service Department
Good morning Ms [redacted] ,Thank you for contacting Viking Range regarding your Viking Appliances; we are sorry to learn you have encountered this issueUnfortunately, Warranty is for repair unless the units are deemed non repairable by a Viking tech and Service Manager [redacted] in Customer Care has an open case and she will be working with everyone to get your issue resolvedYour request for replacement has been denied.Again thank you contacting Viking Customer Care.Sincerely,Viking Range LLC,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
It's been over 7+ months since my Viking dishwasher stopped working [redacted] repair company came to consult times (luckily within warranty) and Viking service have still not resolved the issueFinally, [redacted] recommended that Viking send another repair company to look at it or replace unitAt that, Viking customer service had the audacity to say you are now no longer under warranty so you won't be covered! What about the fact that the dishwasher never worked in the first placeExtremely poor machine and even worse customer serviceI feel so helpless at this point and completely conned by the companyPlease be warned and never buy from Viking
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Dear Ms [redacted] , Thank you for contacting Viking Range LLC regarding your Viking range We are sorry to learn you have encountered this issueViking Range makes every effort to produce product of the highest quality; unfortunately, despite of every effort taken to ensure the reliability of the product; part failure may occur As for service history; Viking Range can only provide service history related to your range and there is no safety recalls pertaining to this issue on your productThe range meets or exceeds National Safety standards and it is certified as thatDue to your unit being eleven years of age; it is outside of any warranty terms outlined in your "Use and & Care" manual; however, Viking Range is willing to offer you a new range at a discount price base off the “Useful Life” left on the range Sincerely, Viking Range, LLC Front Street Greenwood, MS
March 25, [redacted] Re: Ms*** / case # [redacted] Dear MsClopton, Thank you for contacting Viking Range Corporation regarding Ms***'s complaints with her Viking products I have spoken to Mr [redacted] regarding the complaint with his Viking productsViking will work with him directly to resolve the issues with his products On behalf of Viking Range Corporation, thank you for taking the time to inform us of the customer’s complaint Sincerely submitted, [redacted] Viking Range Corporation
Dear Mr [redacted] ,Thank you for reaching out to Viking Range regarding your range; we are sorry to learn you have encountered this issueUnfortunately, your request for replacement has been denied; the manufacturer warranty on the range is for repairsHowbeit, Viking will be working with your service provider [redacted] service to ensure your unit is repaired in a timely manner and working as it should be.Again, thank you for reaching out to Viking Range LLC regarding your range Sincerely,Viking Range LLC
Good afternoonAfter further review by the Viking East office, it has been advised the customer's product will be replaced The Viking East office will coordinate directly with the customer the removal of the current product and the installation of the replacement Sincerely,
Dear Mr***,Thank you for your reply; we are sorry for the delayYour parts was shipped and delivered to [redacted] [redacted] to complete your serviceWill you please confirm if service was completed Friday on the rangeSincerely,Viking Range LLC
Complaint: [redacted] I am rejecting this response because: we have been working with the west division of Viking and they haven't resolved our issue, they dot return emails , phone calls nor have they even begun to address our issue Their customer service is -on a scale of 1- This company needs to take responsibility for their products and serve their customers I am beyond frustrated with their response Our past with Viking is beyond unacceptable We went through four refrigerators (all defective) under a two year period They were not responsive are a gracious company, we had to spend hours of time and energy to get the issue resolved I don't want to wait another year for them to resolve this issue I have a double oven that has been sitting half useless for three monthsI would appreciate someone in upper management taking responsibilty for the actions of their employees Start treating customers with respect We did our part, we purchased a Viking kitchen for over $Regards, [redacted]
Dear Ms [redacted] ,Thank you for emailing Viking Range regarding your Viking refrigeratorUnfortunately, Viking is unable to replace the unit However, we are showing that the Viking Authorized Servicer [redacted] and Viking Customer Support agent [redacted] has been trying to contact you to arrange service on the unit Please contact [redacted] at [redacted] to arrange service.Sincerely,Viking Range
Dear Ms [redacted] , Thank you contacting Viking Range LLC regarding parts for your Viking CooktopWe are sorry to learn you have encountered this issue Viking Range is working to locate the final part [redacted] s [redacted] needs to completed your service callsDue to the inconvenient this has cause you, we will restart your warranty once the service call is complete.Again, thank you for contacting Viking range LLC.Sincerely,Viking Range LLC
Dear Mr***, Thank you for contacting Viking Range LLC regarding the recall on your Viking dishwasher We are sorry to learn you have encountered this issue We have contacted [redacted] and they will be contacting you today to arrange serviceSincerely, Viking Range LLC
Hello, My name is [redacted] at Viking Range LLC service departmentI have received the Revdex.com letter regarding customer [redacted] On Friday August 5, our Regional service manager and another technician diagnosis the customer's issue, and was able to replace parts and will complete the service on Tuesday, August 16, Customer is satisfied with the service she received on 8/5/If the customer have any questions, to please call our service department at 800- [redacted] Thank you, [redacted] Viking Service Department
Viking refrigerator should get the award for worst refrigerator everFor the price, it was a ripped offEverything is badAll the compartments are so cheaply made Our are all broken after few years considerating we are very careful peopleIt's non stop repair with the ice maker and freezerAnd cost of repair is so expensiveSuch a headache owing this piece of junk
Complaint: [redacted] I am rejecting this response because: so far Viking units have caused over 20k of damage to my house due to unsafe and hazardous design This is not about a warranty We have left this in the hands of our insurance company for subrogation Regards, [redacted]
Good Afternoon Mr [redacted] ,Thank you for contacting Viking Range LLC regarding the recent issue with your Viking refrigeratorViking Range will be pleased to fully support any warranty repair to your Viking refrigerator in accordance with terms of the warranty outlined in your "Use & Care" manualUnfortunately, our record indicate your unit is eleven years old and is outside of warrantyTherefore Viking is not willing to replace the unit at no chargeHowbeit; because you are a valuable customer we can offer to new up to date Viking refrigerator; model number [redacted] at a pro rate offer The suggest retail price on the unit is $9399.00; we can sell it to you for $4,+ taxes + installation and modification to installViking is also willing to pay the shipping cost to the installer on the new unitIf this offer is acceptable please advise back and we will start the processThis offer is good for days.Once again, we regret you have encountered this situation and are hopeful the above information will be helpful in resolving this matter On the behalf of Viking Range, thank you taking the time to inform us of your situation.Sincerely,Viking Range LLC
Dear Ms [redacted] ,Thank you for contacting Viking Range LLC regarding your Viking rangeWe are sorry to learn you have encountered this issue We have contacted [redacted] and was informed that $has been credited back to you.Again we are sorry you have encountered the issue and hopeful the above information is helpfulSincerely,Viking Range
Dear Ms [redacted] , Thank you contacting Viking Range LLC regarding parts for your Viking CooktopWe are sorry to learn you have encountered this issue Viking Range is working to locate the final part [redacted] s [redacted] needs to completed your service calls Due to the inconvenient this has cause you, we will restart your warranty once the service call is completeAgain, thank you for contacting Viking range LLCSincerely, Viking Range LLC
Hello, My name is [redacted] at Viking Range Service DepartmentI've received the Revdex.com letter regarding customer [redacted] After reviewing the letter, Viking will offer the customer one year extended warranty for the inconveniencesAlso, [redacted] is in the process of being canceled service companyViking is not aware they were taking warranty service request(s)Which is one of the reason why, [redacted] sent paperwork to Management to have an authorized service company to complete the service callIf the customer have any questions, to please Call Viking at 800- [redacted] .Thank you, [redacted] Viking Service Department
Good morning Ms [redacted] ,Thank you for contacting Viking Range regarding your Viking Appliances; we are sorry to learn you have encountered this issueUnfortunately, Warranty is for repair unless the units are deemed non repairable by a Viking tech and Service Manager [redacted] in Customer Care has an open case and she will be working with everyone to get your issue resolvedYour request for replacement has been denied.Again thank you contacting Viking Customer Care.Sincerely,Viking Range LLC,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
It's been over 7+ months since my Viking dishwasher stopped working [redacted] repair company came to consult times (luckily within warranty) and Viking service have still not resolved the issueFinally, [redacted] recommended that Viking send another repair company to look at it or replace unitAt that, Viking customer service had the audacity to say you are now no longer under warranty so you won't be covered! What about the fact that the dishwasher never worked in the first placeExtremely poor machine and even worse customer serviceI feel so helpless at this point and completely conned by the companyPlease be warned and never buy from Viking
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Dear Ms [redacted] , Thank you for contacting Viking Range LLC regarding your Viking range We are sorry to learn you have encountered this issueViking Range makes every effort to produce product of the highest quality; unfortunately, despite of every effort taken to ensure the reliability of the product; part failure may occur As for service history; Viking Range can only provide service history related to your range and there is no safety recalls pertaining to this issue on your productThe range meets or exceeds National Safety standards and it is certified as thatDue to your unit being eleven years of age; it is outside of any warranty terms outlined in your "Use and & Care" manual; however, Viking Range is willing to offer you a new range at a discount price base off the “Useful Life” left on the range Sincerely, Viking Range, LLC Front Street Greenwood, MS
March 25, [redacted] Re: Ms*** / case # [redacted] Dear MsClopton, Thank you for contacting Viking Range Corporation regarding Ms***'s complaints with her Viking products I have spoken to Mr [redacted] regarding the complaint with his Viking productsViking will work with him directly to resolve the issues with his products On behalf of Viking Range Corporation, thank you for taking the time to inform us of the customer’s complaint Sincerely submitted, [redacted] Viking Range Corporation
Dear Mr [redacted] ,Thank you for reaching out to Viking Range regarding your range; we are sorry to learn you have encountered this issueUnfortunately, your request for replacement has been denied; the manufacturer warranty on the range is for repairsHowbeit, Viking will be working with your service provider [redacted] service to ensure your unit is repaired in a timely manner and working as it should be.Again, thank you for reaching out to Viking Range LLC regarding your range Sincerely,Viking Range LLC
Good afternoonAfter further review by the Viking East office, it has been advised the customer's product will be replaced The Viking East office will coordinate directly with the customer the removal of the current product and the installation of the replacement Sincerely,
Dear Mr***,Thank you for your reply; we are sorry for the delayYour parts was shipped and delivered to [redacted] [redacted] to complete your serviceWill you please confirm if service was completed Friday on the rangeSincerely,Viking Range LLC
Complaint: [redacted] I am rejecting this response because: we have been working with the west division of Viking and they haven't resolved our issue, they dot return emails , phone calls nor have they even begun to address our issue Their customer service is -on a scale of 1- This company needs to take responsibility for their products and serve their customers I am beyond frustrated with their response Our past with Viking is beyond unacceptable We went through four refrigerators (all defective) under a two year period They were not responsive are a gracious company, we had to spend hours of time and energy to get the issue resolved I don't want to wait another year for them to resolve this issue I have a double oven that has been sitting half useless for three monthsI would appreciate someone in upper management taking responsibilty for the actions of their employees Start treating customers with respect We did our part, we purchased a Viking kitchen for over $Regards, [redacted]
Dear Ms [redacted] ,Thank you for emailing Viking Range regarding your Viking refrigeratorUnfortunately, Viking is unable to replace the unit However, we are showing that the Viking Authorized Servicer [redacted] and Viking Customer Support agent [redacted] has been trying to contact you to arrange service on the unit Please contact [redacted] at [redacted] to arrange service.Sincerely,Viking Range
Dear Ms [redacted] , Thank you contacting Viking Range LLC regarding parts for your Viking CooktopWe are sorry to learn you have encountered this issue Viking Range is working to locate the final part [redacted] s [redacted] needs to completed your service callsDue to the inconvenient this has cause you, we will restart your warranty once the service call is complete.Again, thank you for contacting Viking range LLC.Sincerely,Viking Range LLC
Dear Mr***, Thank you for contacting Viking Range LLC regarding the recall on your Viking dishwasher We are sorry to learn you have encountered this issue We have contacted [redacted] and they will be contacting you today to arrange serviceSincerely, Viking Range LLC
Hello, My name is [redacted] at Viking Range LLC service departmentI have received the Revdex.com letter regarding customer [redacted] On Friday August 5, our Regional service manager and another technician diagnosis the customer's issue, and was able to replace parts and will complete the service on Tuesday, August 16, Customer is satisfied with the service she received on 8/5/If the customer have any questions, to please call our service department at 800- [redacted] Thank you, [redacted] Viking Service Department
Viking refrigerator should get the award for worst refrigerator everFor the price, it was a ripped offEverything is badAll the compartments are so cheaply made Our are all broken after few years considerating we are very careful peopleIt's non stop repair with the ice maker and freezerAnd cost of repair is so expensiveSuch a headache owing this piece of junk
Complaint: [redacted] I am rejecting this response because: so far Viking units have caused over 20k of damage to my house due to unsafe and hazardous design This is not about a warranty We have left this in the hands of our insurance company for subrogation Regards, [redacted]