Champion Window Company of Chattanooga

Want money but don't deliver product. Contracted on May 30, 2018 for sunroom windows, have been told three times that we are next on list. Spoke with *** on Friday August 3, very rude individual that could not install as it was going to rain. Hasn't rained for three business days now and scheduled to rain for next five days. Was told if I cancel contract I still will pay 30%. I have already made two payments and still no product. They are the worst service oriented company I have ever worked with. They do not return calls. They want their money but deliveries are horrible. Their management people are rude and uncaring, not concerned for their customers. They should not be employed with any service oriented employer. This is a national company and had I known how disrespectful and slow to deliver product I would have never contracted with them. They have customers over a barrel to pay but they can deliver at their convenience. I want my contract fulfilled now. This is the worst company to do business with. Never again. I hope we can stop people from working with them. GO TO *** FOR PEOPLE THAT CARE AND DELIVER AS PROMISED. PLEASE HELP.

Champion contracted to install a large Sun Room on our new home. Great professional experience; sales team, supervisor and install guys. Professional and experienced. Enjoying the room! Thanks for a good job!

Champion installed a new roof on my home and it continues to leak and all they do is put some more caulk and say it is fixed, but it still leaks. Champion installed new roof on my home last April 2017. The person that came to give estimate 1st of all said my neighborhood was rough, not even knowing if they were my family. He talked us out of the type of roof we wanted, that is on us. We had to take out a loan to cover the amount that our insurance did not cover, Champion set us up with their lender and they got their money up front, they have been paid. There was still a difference around $600 due and the roofer actually called me at work to get this paid by credit card before he would start. The roof was installed in April 2017, they did not order enough material to cover the roof and covered side porch and when the roofer was called to get more materials, he wanted to argue that we did not even have a covered side porch, but additional materials were finally and all was roofed. However it has continued to leak. Someone had been out 3 times and have just applied caulk and said it was fixed. No one has yet to even look under the wet spot on our front porch. My husband called and explained our frustration with getting this fixed. Champion said they would have the roofer come look at it and he would call for an appointment. The roofer called last week, week of April 2 2018 to make an appt. I was on vacation that week, but after recalling that I lived in the cow-pastures in , he said he was unable to get there this week, but would contact another roofer to come week of April 9th because it would be a problem for either of them to get there the week before but he would have the other roofer call to see when he could come. I explained that my husband and I work and normally do not get home from work until after 5 PM. We have not heard back from Champion nor either of the roofers and roof is still leaking. Not only have they insulted my neighborhood/neighbors and where I live, no one has fixed our leak. Champion and the roofers have their money, they made sure they got that before they even started. If I do not pay on the loan they helped me get so they could get their money, it does not even hurt them, it would only negatively effect my credit.

Siding was delivered on Nov 29 with a start date of the same day. As of today, less than 1/2 of the siding is on the house. I initiated a contract with Champion for siding and gutters to begin on 11/29/17. The first crew that was sent did not work full days and was terminated three weeks into the job because they didn't show up in a timely manner and did not work full days. The crew even asked me for money to help pay for supplies. A second crew was promised within the week. This was to be a 4 person crew. Two weeks passed and 2 person crew finally showed up. There have been several days in which weather was a factor and I understand that. Today I received a call that the crew would not be here this week until Wednesday and was told I knew that. I actually was told by the crew member that he was going to get out of his MD appointment and be here today. Here I am, many weeks into this project, without even 1/2 of the project complete. There are exposed areas on the house without siding and cold air is coming.

Product/Guarantee/Warranty/Service Issue
I purchased my home on June 30, 2017 from . After extensive remodeling I finally moved into the house in August 2017 and got around to the problem with the windows. After discovering they are Champion Windows and calling the Champion office to inquire.. it took about a month or more to get a sales rep out to the house to inspect the windows. Discovered the windows were still under warranty but Ms. did not disclose this or the issue with the windows. I was told the warranty had to be transferred to me in 30 days of the sale. 30 days here and gone! LOL.. However these windows were purchased in 2005.. the product is still a CHAMPION WINDOW and it is under warranty and most likely these windows were defective as 13 sashes are damaged. They all have a defective seal/bond. (damaged thermal seal) IF Ms. had followed suit and repaired the windows it would cost her 99.00. I, on the other hand am getting charged 70.00 per sash, which is 910.00. From my understanding, Champion warranties are for at least 20-25 years! I am told that Mr. (Divisional Mgr) has no control and his corporate office will do nothing. This is unacceptable and unexpected of Champion Windows to not stand behind their product. I, as well as the public, is under the impression that Champion Windows is a lucrative company therefore, not needing to nickel and dime the consumer. These actions spell out a different picture. I would like to speak with someone at the corporate office about QUALITY CONTROL and WHAT they DO STAND BEHIND at CHAMPION WINDOWS. Obviously this batch of windows had a defect thermal seal in 8 windows. (13 sashes) I am wondering if in 2005 they had a problem with the thermal seal breaking in these type windows?! I would like Champion to repair these windows for a fair price of no more that 99.00, which is what MS. would have paid if she had been honest about these CHAMPION WINDOWS that were defective! I also would like a warranty on the replaced windows.

I have to separate the good from the bad in this review to be totally fair. The product was fine except that no higher grade (of vinyl siding) was offered, I had seen the pre-insulated vinyl siding on display and thought Champion would offer the product. They didnt. As the work was being done, it became apparent to me that several of the crew had never installed siding before and were doing OJT on my house. I got the feeling that the installers were rushing my job because they had other larger ones. WITHOUT GOING INTO DETAIL, the attention to detail in finish work was below par. They left several mashed places in my gutters.Other trim was twisted and bulged. Some siding protruded out from other and metal covering around my garage was applied with "ripples" through it. That was the first job. The second one, I noticed at night when I turn my floods on, the side of my house looks all uneven. I have called and even sent emails with pictures to the man in charge of troubleshooting. No calls back and no email replies. I signed off on the work reluctantly figuring, I have a warranty so if I catch something later, no problem. Now I know better. The second round job was purchased in July with no one call (I had to persist) to tell me when I could expect installation. Finally, after putting half down and making three payments with no work done, a call was received to start the work "the day after the phone call". THAT WAS IN OCTOBER. They sent a man and wife free-lance team. I am least happy with lack of communication and follow through that puts me in the position of having to call periodically in an attempt to speak to someone who will respond in some positive way.

I have to separate the good from the bad in this review to be totally fair. The product was fine except that no higher grade (of vinyl siding) was offered, I had seen the pre-insulated vinyl siding on display and thought Champion would offer the product. They didnt. As the work was being done, it became apparent to me that several of the crew had never installed siding before and were doing OJT on my house. I got the feeling that the installers were rushing my job because they had other larger ones. WITHOUT GOING INTO DETAIL, the attention to detail in finish work was below par. They left several mashed places in my gutters.Other trim was twisted and bulged. Some siding protruded out from other and metal covering around my garage was applied with "ripples" through it. That was the first job. The second one, I noticed at night when I turn my floods on, the side of my house looks all uneven. I have called and even sent emails with pictures to the man in charge of troubleshooting. No calls back and no email replies. I signed off on the work reluctantly figuring, I have a warranty so if I catch something later, no problem. Now I know better. The second round job was purchased in July with no one call (I had to persist) to tell me when I could expect installation. Finally, after putting half down and making three payments with no work done, a call was received to start the work "the day after the phone call". THAT WAS IN OCTOBER. They sent a man and wife free-lance team. I am least happy with lack of communication and follow through that puts me in the position of having to call periodically in an attempt to speak to someone who will respond in some positive way.

During installation, the installers caulked over the window weep holes, causing water to flow behind and into the walls beneath and around the windows. We purchased 5 Comfort 365 R glass windows from Champion Windows, which were installed in February, 2016. (Keep in mind that 2016 was a year of drought for our location.) In July, 2017, we noticed the wall beneath the windows had bubbled out and was wet. I called Champion, related the problem, and they scheduled someone to come check. When the serviceman arrived, he immediately found the problem. He stated that unfortunately, the installers had caulked over the weep holes, thereby forcing all of the water to drain into the walls and Champion Windows was clearly at fault for the damage to our home. He said he would inform the office and they would send their insurance adjuster out to take a look. After many, many calls, finally a contractor was found who said he knew how to repair 1937 old world plaster walls. Both the adjuster and contractor came at the same time to compare notes and look at the damage. The adjuster sent someone to evaluate how much water/moisture was still in the walls, which he related to . We received a repair price from *** for an estimate of $1,275 on September 2, 2017, not including replacement of any wood or insulation which has been damaged. The walls will need to be cut out in order to see just how much structure damage has been done. On September 3, *** submitted $753.40 for the claim and nothing was included for additional damage to the wood and insulation. , the insurance carrier, did say that if something was found, that would be discussed later. *** said it would only take one trip because "fast dry" plaster could be used. Mr. stated that "fast dry" plaster could not be used, because reproducing the old world plaster was not a quick fix. We have since had numerous phone calls to and from , Champion's Insurance carrier, as well as a phone call to the General Manager at Champion. This call took place about a month ago, where he stated he would have the CEO call us with a resolution the next day. We are still waiting on that call! On 10/6/2017, *** increased their offer to $897.20, still short of the repair cost. We were even told by the adjuster at , "You need to just file this on your insurance."! Amazing!!! Today is October 26th, 2017, and we still have not heard from either *** or , or anyone at Champion Windows regarding closure on this matter. Three months have passed! It seems to us, that Champion Windows would and should be interested in resolving this issue in a timely manner, but apparently this isn't the case! We feel like we have been more than patient on resolving this problem!