Complaint: [redacted] I am rejecting this response because: I have NO confidence in their serviceIt took months to evaluate the rotting bay window and still another 1/months to order the replacementThis is pitifulYes, I said orderThey couldn't even get the paperwork doneTherefore, the bay window is still not available The service representative who came to measure for the new bedroom windows was training a younger manThis trainer measured the windows incorrectlyThe sales representative told me I was getting a discount if I ordered immediately because Champion had other windows to install in my neighborhood within the same timeframeIn fact, Champion's windows were over twice the cost of other window companies I cannot live with Champion windows in my houseI think my experience with Champion should be documented in public recordsBensenville frequently does not answer the phone or reply to messagesI want my refund and compensation for the bay!! Champion broke the contract due to poor serviceTHERE IS NO CONTRACT!! Sincerely, [redacted]
Worst experience I've had with any trade proWe went with them because they own the whole process from manufacture to install and the price was fineWe were told 4-weeks to get the windows inIt took Two of the windows ended up being mis-measured (despite one of them being measured three separate times prior)We were told those would be rush orderedI'm still waiting for any news here (at weeks)We've heard no updates, no one is proactive at allOur sales guy, Brant, hasn't checked in once since we orderedOur install contact Jan is helpful once you catch herThe install manager, Terry, promised me a callback two weeks agoAbsolute silenceWe would've gotten doors and even siding from these folks in addition to the window replacements if they had done a good job
***,
Thank you for reopening these complaints so we can respond properly
sans-serif">*** *** complaint#*** Job was cancelled on 11/1/at customers request deposit refunded in full
***,
Thank you for reopening these complaints so we can respond properly
"">*** *** Complaint#*** installed on 10/21/credited $for delay, service scheduled to be scheduled after Thanksgiving to complete and collect balance owed
Complaint: ***
I am rejecting this response because: this business had four months to complete or even start the window replacements; now that their central office has refunded my payment it is their position that they are faultless in this transaction. This business is unreliable and un-trustworthy
Sincerely,
*** ***
Initial Business Response /* (1000, 5, 2015/01/19) */
Contact Name and Title: *** *** Division Manag
Contact Phone: XXXXXXXXXX
Contact Email: ***
We were having a personnel issue in our service departmentThis issue has been taken care ofI have spoke to
*** and assured him that everything will be taken care ofWe were there on 1-17-and completed the initial service and will return once we have his screen inWe pride our selves on taking care of customers, we will make sure to regain back *** confidence in Champion
We received notice of the above referenced case and appreciate the opportunity to respond. As Ms. [redacted] states in her complaint, we did encounter some challenges with her project and have been working diligently to correct those concerns....
Ms. [redacted] did reach out to our office as well as our corporate office in order to make us aware of her concerns with the delay in her Champion projects. We recently entered into a contract to replace 3 windows in Ms. [redacted] home. We also had to conduct a service visit in order to address her concerns with a window that was previously installed in 2010. There was a mistake made in the ordering process which delayed the manufacturing process of the replacement bay window. As discussed with Ms. [redacted], we recently experienced some transition in the Chicago office and did have to take some time to get everything back in order. We are very disappointed that this transition has negatively impacted Ms. [redacted] projects. We can assure you we are more than willing to fulfill the contract and address any concerns she has about the bay window replacement. We want to apologize for any frustration and inconvenience this may have caused to Ms. [redacted]. We will continue to stand behind our product and installation. Ms. [redacted] did indicate in her complaint that she would like a full refund of the bay window as well as the 3 windows she contracted for recently. This is something we would not typically do and are not prepared to do at this time. We want you to know we certainly understand and appreciate Ms. [redacted] concerns, however, we are not prepared to do this as this is neither fair nor reasonable. We stressed to Ms. [redacted] that her written guarantee is her lifetime warranty and as that indicates we are responsible to address any product or installation concern; which we are absolutely prepared to do. We apologize again that Ms. [redacted] project has not gone as smoothly as either of us would have preferred. However, while it is always our goal to avoid any problems or inconvenience to our customers, unfortunately sometimes delays and problems can and do occur. The difference that we pride ourselves on at Champion, unlike many in our industry, is how we stand behind our product, our warranty, and our work to make sure our customers are taken care of and any concerns are addressed and corrected. I can assure you we take our commitment to our customers very seriously. We currently have the 3 windows recently contracted for ready to install and are waiting on the arrival of the bay window replacement. As soon as that is received we will contact Ms. [redacted] so we are able to move forward. We will stand ready, willing, and able to address Ms. [redacted] concerns per the warranty and remain committed to completing any warranty work they may need now or in the future. Respectfully, [redacted] Division Manager
Complaint: [redacted]
I am rejecting this response because: I have NO confidence in their service. It took 2 months to evaluate the rotting bay window and still another 2 1/2 months to order the replacement. This is pitiful. Yes, I said order. They couldn't even get the paperwork done. Therefore, the bay window is still not available.
The service representative who came to measure for the 3 new bedroom windows was training a younger man. This trainer measured the windows incorrectly. The sales representative told me I was getting a discount if I ordered immediately because Champion had other windows to install in my neighborhood within the same timeframe. In fact, Champion's windows were over twice the cost of other window companies.
I cannot live with Champion windows in my house. I think my experience with Champion should be documented in public records. Bensenville frequently does not answer the phone or reply to messages. I want my refund and compensation for the bay!!
Champion broke the contract due to poor service. THERE IS NO CONTRACT!!
Sincerely,
[redacted]
We had our windows done by Champion in 2007 and recently had occasion to have service performed on our sliding patio door for the handle set. Our service tech was on time and had the repair done in 10 minutes. We've been nothing but happy with our the product, the service and our whole experience with Champion. You see a lot of these window companies come and go. It's nice that 7 years later this company stands behind their products.
Worst experience I've had with any trade pro. We went with them because they own the whole process from manufacture to install and the price was fine. We were told 4-6 weeks to get the windows in. It took 11. Two of the windows ended up being mis-measured (despite one of them being measured three separate times prior). We were told those would be rush ordered. I'm still waiting for any news here (at 4 weeks). We've heard no updates, no one is proactive at all. Our sales guy, Brant, hasn't checked in once since we ordered. Our install contact Jan is helpful once you catch her. The install manager, Terry, promised me a callback two weeks ago. Absolute silence. We would've gotten doors and even siding from these folks in addition to the 32 window replacements if they had done a good job.
Complaint: [redacted] I am rejecting this response because: I have NO confidence in their serviceIt took months to evaluate the rotting bay window and still another 1/months to order the replacementThis is pitifulYes, I said orderThey couldn't even get the paperwork doneTherefore, the bay window is still not available The service representative who came to measure for the new bedroom windows was training a younger manThis trainer measured the windows incorrectlyThe sales representative told me I was getting a discount if I ordered immediately because Champion had other windows to install in my neighborhood within the same timeframeIn fact, Champion's windows were over twice the cost of other window companies I cannot live with Champion windows in my houseI think my experience with Champion should be documented in public recordsBensenville frequently does not answer the phone or reply to messagesI want my refund and compensation for the bay!! Champion broke the contract due to poor serviceTHERE IS NO CONTRACT!! Sincerely, [redacted]
Worst experience I've had with any trade proWe went with them because they own the whole process from manufacture to install and the price was fineWe were told 4-weeks to get the windows inIt took Two of the windows ended up being mis-measured (despite one of them being measured three separate times prior)We were told those would be rush orderedI'm still waiting for any news here (at weeks)We've heard no updates, no one is proactive at allOur sales guy, Brant, hasn't checked in once since we orderedOur install contact Jan is helpful once you catch herThe install manager, Terry, promised me a callback two weeks agoAbsolute silenceWe would've gotten doors and even siding from these folks in addition to the window replacements if they had done a good job
***,
Thank you for reopening these complaints so we can respond properly
sans-serif">*** *** complaint#*** Job was cancelled on 11/1/at customers request deposit refunded in full
***,
Thank you for reopening these complaints so we can respond properly
"">*** *** Complaint#*** installed on 10/21/credited $for delay, service scheduled to be scheduled after Thanksgiving to complete and collect balance owed
Complaint: ***
I am rejecting this response because: this business had four months to complete or even start the window replacements; now that their central office has refunded my payment it is their position that they are faultless in this transaction. This business is unreliable and un-trustworthy
Sincerely,
*** ***
Initial Business Response /* (1000, 5, 2015/01/19) */
Contact Name and Title: *** *** Division Manag
Contact Phone: XXXXXXXXXX
Contact Email: ***
We were having a personnel issue in our service departmentThis issue has been taken care ofI have spoke to
*** and assured him that everything will be taken care ofWe were there on 1-17-and completed the initial service and will return once we have his screen inWe pride our selves on taking care of customers, we will make sure to regain back *** confidence in Champion
We received notice of the above referenced case and appreciate the opportunity to respond. As Ms. [redacted] states in her complaint, we did encounter some challenges with her project and have been working diligently to correct those concerns....
Ms. [redacted] did reach out to our office as well as our corporate office in order to make us aware of her concerns with the delay in her Champion projects. We recently entered into a contract to replace 3 windows in Ms. [redacted] home. We also had to conduct a service visit in order to address her concerns with a window that was previously installed in 2010. There was a mistake made in the ordering process which delayed the manufacturing process of the replacement bay window. As discussed with Ms. [redacted], we recently experienced some transition in the Chicago office and did have to take some time to get everything back in order. We are very disappointed that this transition has negatively impacted Ms. [redacted] projects. We can assure you we are more than willing to fulfill the contract and address any concerns she has about the bay window replacement. We want to apologize for any frustration and inconvenience this may have caused to Ms. [redacted]. We will continue to stand behind our product and installation. Ms. [redacted] did indicate in her complaint that she would like a full refund of the bay window as well as the 3 windows she contracted for recently. This is something we would not typically do and are not prepared to do at this time. We want you to know we certainly understand and appreciate Ms. [redacted] concerns, however, we are not prepared to do this as this is neither fair nor reasonable. We stressed to Ms. [redacted] that her written guarantee is her lifetime warranty and as that indicates we are responsible to address any product or installation concern; which we are absolutely prepared to do. We apologize again that Ms. [redacted] project has not gone as smoothly as either of us would have preferred. However, while it is always our goal to avoid any problems or inconvenience to our customers, unfortunately sometimes delays and problems can and do occur. The difference that we pride ourselves on at Champion, unlike many in our industry, is how we stand behind our product, our warranty, and our work to make sure our customers are taken care of and any concerns are addressed and corrected. I can assure you we take our commitment to our customers very seriously. We currently have the 3 windows recently contracted for ready to install and are waiting on the arrival of the bay window replacement. As soon as that is received we will contact Ms. [redacted] so we are able to move forward. We will stand ready, willing, and able to address Ms. [redacted] concerns per the warranty and remain committed to completing any warranty work they may need now or in the future. Respectfully, [redacted] Division Manager
Complaint: [redacted]
I am rejecting this response because: I have NO confidence in their service. It took 2 months to evaluate the rotting bay window and still another 2 1/2 months to order the replacement. This is pitiful. Yes, I said order. They couldn't even get the paperwork done. Therefore, the bay window is still not available.
The service representative who came to measure for the 3 new bedroom windows was training a younger man. This trainer measured the windows incorrectly. The sales representative told me I was getting a discount if I ordered immediately because Champion had other windows to install in my neighborhood within the same timeframe. In fact, Champion's windows were over twice the cost of other window companies.
I cannot live with Champion windows in my house. I think my experience with Champion should be documented in public records. Bensenville frequently does not answer the phone or reply to messages. I want my refund and compensation for the bay!!
Champion broke the contract due to poor service. THERE IS NO CONTRACT!!
Sincerely,
[redacted]
We had our windows done by Champion in 2007 and recently had occasion to have service performed on our sliding patio door for the handle set. Our service tech was on time and had the repair done in 10 minutes. We've been nothing but happy with our the product, the service and our whole experience with Champion. You see a lot of these window companies come and go. It's nice that 7 years later this company stands behind their products.
Worst experience I've had with any trade pro. We went with them because they own the whole process from manufacture to install and the price was fine. We were told 4-6 weeks to get the windows in. It took 11. Two of the windows ended up being mis-measured (despite one of them being measured three separate times prior). We were told those would be rush ordered. I'm still waiting for any news here (at 4 weeks). We've heard no updates, no one is proactive at all. Our sales guy, Brant, hasn't checked in once since we ordered. Our install contact Jan is helpful once you catch her. The install manager, Terry, promised me a callback two weeks ago. Absolute silence. We would've gotten doors and even siding from these folks in addition to the 32 window replacements if they had done a good job.