Champion Windows Siding Patio Rooms

Ms***,I am in receipt of your letter dated March 4, as well as the attached consumer complaint from [redacted] I have directed my Patio Room Installation Manager, along with a patio room installation crew, to make arrangements with the customer to visit this job siteAt this point, I do not have enough information to respond to you with a plan of attack to resolve this issueHowever, I am sure that once my manager and crew visit the job site, a swift and judicious resolve will be forthcomingI will follthis correspondence with our final answer, after the job site visitSincerely, [redacted] Division Manager [redacted]

Champion Windows attempted to install vinyl siding on my home and used unqualified contractors who caused significant damage to my home They sent unskilled workers who had never installed siding previously They left the job each day with nails, equipment, construction garbage all over my property Champion fired the first group of so-called installers and my house was left with no gutters for over weeks with rain, snow and ice left to damage the inside and outside of my home They broke the roof shingles all wround my home when they rested the ladders against the roof itself They caused thousands of dollars worth of damageNever returned phone calls, ignored my messages to them and did not fulfill their contract to me

I purchased windows from Champion when I purchased my home At the point in time, I was a first time homebuyer and trusted the contractor to know the rules, regulations and codes They issue permits all the time in the city of Pittsburgh I also was very clear with the sales person of my ignorance of building permits and codes and he ensured me that Champion would handle all of that Champion never had the windows inspected It's now years later and the building inspector came to inspect Champion installed unsafe windows in two of my bathroomsThey have now recognized the fact that they installed unsafe windows in two of the bathrooms These are windows that could have potentially caused bodily harm to myself, my family and my guests Champion acknowledges this extreme error on their part However, their only solution to this completely preventable error is to offer to replace the sashes at my own costTheir excuse is provided by the district sales manager of "I wasn't he

My sun room was installed on August 5, It has leaked ever sinceAt first the customer response was exemplaryThen they had trouble finding and stopping the source of the leak We had good communication throughout and they tried to fix the leaks but one leak persisted and couldn't be solvedI believe it was in March that they tried putting a coating on the roof to stop the leak It did not work I have been trying to get hold of them sinceI have called their office number and it doesn't even have an answering machine that identifies the companyHowever, I have left multiple messages I called their number repeatedly and have spoken with many representatives all who assure me that someone will call I have repeatedly asked to be called on my cell phone but I was called once on my home phone during the day I immediately called back and had to leave a message but they, to this date of July 14, 2018, have not called back Sadly, one person who I spoke to a

said they would replace molding under my one window in juneI'm still waiting and can not get any body to call back and let me know when or if they are coming to replace it

I bought windows from Champion and had problems with of the screens that are to big for the windows I cannot and neither can their serviceman remove them for cleaning Their serviceman came about months ago to remeasure and order new ones, which they were suppose to put a rush on but cannot get them to return my calls The windows have a lifetime warranty I think problems with out of windows is ridiculous

I purchased a new roof with new gutters and downspouts from Champion Windows and Siding When the work was done on June 2, I noticed some flaws in the workmanship and immediately contacted my salesman I called several time and he never returned my calls (for an entire month) When it rains, the rain runs behind my gutters which floods my front porchThe rain also runs behind the gutters in the back of the house and drips down the windows and the house I have never had a water problem in my basement, and am concerned that I will, because of the amount of water that runs towards the house on the porch when it rains
There is a noticeable high spot with the shingles which is right above the front door
The downspouts were also put on incorrectly allowing water to drip on the outside of the downspouts which will freeze in the winter The downspouts were equipped with only one hanging bracket per downspout(Even the one that is feet long)
After many calls and an email to

In January my wife and I purchased windows from Champion Windows of Pittsburgh, PAWe then were given an installation date in February My wife took a personal day from work on the installation date given however, Champion Windows's installers were a No Call/ No ShowAfter, making several calls to the Champion Window's office I was told their truck broke down and they needed to rescheduleWhen the installers did arrive at our home in the follow days to complete the window installation process, Champion Window's installers damaged the siding of our home along with leaving debris all over our front lawnUpon my wife and I finding the debris and noticing the damage to our siding in the front of our home under a window, I attempted to contact management within Champion WindowsAfter, several attempts I finally spoke with a manger whom I shared photos of the damage with via cellular phoneHe then confirmed the damage was not there prior to installation after reviewing Champion

On 3/30/a contract was signed for windows to be made an installed by to weeks from the date of the contract as well as a $1,down paymentThere was little commutation with Champion with regards to when it would be installed, the first date they gave us was only three days to move our furniture for the installation in May, but they cancelled that installationWe have tried to call to reschedule; the closest date from that was to weeks from that first dateNo second installation date was set; 6/22/was the week mark from when we signed the contractWe have been calling everyday multiple times a day from 6/18/with no call back, no set installation date, and when we call our local office we don't even get to talk to anyone in the office

I had rotting and damage wood siding, Champion was going to replace the damage wood and put on new sidingI went to the VA when I got back they had white board over the wood I asked if they had replaced the wood and was told yesAfter a rain I was water running behind the siding I called Champion times with no call backI want to champion and meet with Jared B*** who told me it will be scheduled by FridayWell that was weeks agoI told him I have water running in to my house and down the walls

I purchased a new door and side panels months ago There are cracks in the door frame Contacted Champion weeks ago After weeks, someone from Champion came to house and took a picture of the door and left without leaving his name Over the next weeks I have left numerous phone messages and talked to a couple of folks from Champion about the problem They say they will get back to me and no one does Messages left are never returned I am trying to determine what is Champion is going to do to fix cracks since there is a life time warranty

I had windows and a sliding glass door installed on August 29thThe installation crew was awesomeAfter installation our front living room window the sash is crooked and there is a fingerprint inside the glassAlso the screen door for our sliding glass door couldn't be installed because champion sent the wrong locking mechanism and the two doors would hitThe installers told champion this and they said they would be calling us when the new material was in, they never calledI had to call them and they came out at the end of September to install my screen door and locks, but no window yet it wasn't readyThe guy that came to install the screen door put the lock on upside down and tried to instruct us that it wasn't a big deal and if we flipped the lock the opposite way the two doors wouldn't hitMy husband and I said no it was installed wrong we want a new lockUnfortunately, a whole new screen door had to be ordered because there would be a hole in the doorWhile the gentlem

We entered into a contract with Champion Windows on 11/17/ The contract was for the removal and replacement of windows double hung windows and slider windows The windows were replaced the last week of February Unfotunately, of the windows that were replaced were not double hung as indicated and paid for but solid picture windows instead We didn’t receive an explanation and are still waiting on a resolution or offer of resolution because nearly months later the job is still NOT complete! During install the installer realized the wrong grids for the slider windows had been ordered He still installed the windows and told us it would take 4-weeks to get the correct grids They also failed to order screens for all of the windows on the front of the house We were told this was no big deal and that the correct grids and missing screens would be ordered and arrive in 4-weeks When I called and asked why were did not get double hung windows as ind

There are upper & lower sun roomsIt took them tries to fix the upper roofIn short the lower sun room had water coming in (unknown to us & not identified in the inspection) when we purchased it (we found shorty after Oct 2016)We were told it was occurring due to a shed behind itAt our expense and loss of storage this was removedStill water was coming inWe have been told at least times the design should never have been approved The upper sun room has a deck that extends over the lowerThey claimed not knowing whose fault it wasThey first brushed a polymer over all of the grout, this did not work, Water still came in, all the while worsening the situation in the hardware floor, ceiling and surrounding area belowThey then re engineered the the flashing, they would not tear up the floor, which by now was an ugly messWhen I had the upper deck removed, It was starting to deteriorate the upper sun roomChampions pillars which hold the roof, were on top of the

I ordered windows from Champion and what I ordered and what I received are two different things Now Champion is stating that on their copy of the contract it is marked but on my copy of the contract nothing is marked It would be very easy for them to add to their copy after I had signed it but very difficult for me to erase something from my copy
They had admitted that it is a mistake on the part of the salesman but now they want me to pick up additional costs so they can fix THEIR mistake
I feel it is their mistake they should absorb any cost necessary to resolve this issue

I called to set up a service call back in march of 2018, the fee was $which I paidWhen the representative came out he said that he will have to order a new windowThe first of July the repcame to install the new window, The grids do not matchI have relentlessly tried to get a hold of themNo one will take my call

Champion installed a roof on my home in with a lifetime warrantyOn December 2016, I reported a roof leak to ChampionI had to initially make several calls to get ahold of someone and was told I would be called backOn December 2016, I again called Champion since no one called me backI was again told that someone would callOn December I again made a call to Champion asking when someone was coming to fix my roof as well as my ceiling that has progressively gotten worseI was told that the person handling complaints could not be found and the guy that handled the roof leak issues was off injuredI was placed on a schedule for a worker to show up to my house on December On December 2016, I received a call that the company would reschedule since there was some snow on the roof and when the weather got warmer, they would make another appointmentIt is now January and I am still waiting for Champion to fix the roof that was sold to me with a

Champion Windows were to install ground level windows ( typical size) one storm door, soffit fascia, gutter and down spoutSoffit and fascia,gutter and down spot only to the front of the house was completedEverything was scheduled to be installed on February 6th to the 7thThe soffit and fascia/ gutter subs came on time at 9amThey arrived and asked me if materials had been delivered the day before which they had notThey had to wait over an hour to get the right materials deliveredThe people who install the windows/ door is a different sub didn't show up until to startSo on the 6th the windows began being installed, one which was the wrong size according to the installers but said they could make it workAll windows were fastened in place but not finished/trimmed that day2pm the crew said they were done for the day after working a solid hours the foreman asked me to use my vacuum to clean the mess up inside because they didn't have one and I said noIt is

Poor workmanship by contractorSloppy caulking on trim over sliding door in backCame to replace had wrong color and did not come backUsed cushion box to cut material put two holes in itGave Champion invoice for $cost of box that was 4-months oldDid not pay or repairWater leaking behind gutter on porchTold Champion Installation Manager before started job needed to put a break in facia trim to avoid warping when sun hitSaid was going to remove and take siding all the way upInstaller said could not remove needed to mount gutters.and was not apparently told by ChampionBoard could of been cut but installer apparently not willing to doWarped when service tech here doing repairs on other issues and said would reportTrim on side has kinks in itCaulking on front window trim.Trim on roof needs nailed downInstallation Manager apologized for sloppy work and promised to correct.This has been going on foe one year Have talked to General Manager.and two Installati

We purchased new siding from Champion and it was installed on our house on May 22, Within weeks following installationthe siding was observed to bump out from the house in two areas: one on the front right side (as you look at the house from the street) and one on the back right side of the house My husband called Champion and notified them of the observations and requested that someone come out and repair what was bumped out from the house He was told that someone would call him back to schedule the repair Approximately a week went by and no call was received I called Champion and reiterated the problem and the request, and was also told that someone would call to schedule a repair The woman who spoke to me was very short with me No such call to schedule a repair was received I waited for approximately a week and a half and left a message requesting a repair I did not receive a call back I also sent a text message to the sales person who personally sold