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Champion Windows, Siding & Patio Rooms

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Champion Windows, Siding & Patio Rooms Reviews (3)

Hi [redacted],
 
[redacted] has canceled his contract with us and we have returned all of his deposit money to him.
 
Let me know if you would like me to give more explanation of all that has happened with the job than that.

Based on our records we have run 4 service requests on this sun room.  Each time that we have come out we have addressed the concerns of the customer.  There was a minor leak in the roof that did not damage anything inside.  There was also a minor leak in the corner that caused the...

carpet to be damp but not damaged.  We were able to pull that back, clean up the corner, and then put all back together.  One of the 4 service calls resulted in cleaning out the clogged gutter which was overflowing.  A second service call was the result of a tree limb falling on the room that had punched a hole in the roof panel.  We have repaired that for no charge and feel that we have upheld our warranty and service program by responding each time a service has been requested.  There is no damage to any part of the room and it was installed correctly.The rooms do not require a shingled roof to keep from leaking.  We do shingle some roofs that we install for two reasons.   1. If the attachment of the room addition will require it at the attachment point to prevent a potential leak from occurring.  2.  For cosmetic reasons when trying to make the room look more like part of the home.  In this particular situation, a shingled roof was not required nor requested by the homeowner.  It has never leaked where it attaches to the home and the home owner did not pay to have it shingled.  At some point the homeowner has to maintain our sun rooms.  Our roofs are not self cleaning and this customer has a lot of large trees over it.  We can't promise that there will never be a leak on any project that we do.  What we can do, and have done is stand behind our warranty and repair what needs to be repaired.  We will continue to service and warrant this job throughout the duration of of the warranty.

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution...

is satisfactory to me.
I received in the mail today a check from Champion Windows for $1500.00 that they were holding out on us. So if both checks clear the bank we have received all our money back. You can close our complaint.
 
Being a Christian sometime God works in his own way and time frame. This has been a matter of prayer for us for sometimes. I also have cancer and on chemo and there are days when I didn’t feel like arguing with Mr. [redacted]. I think Champion has a good product it’s just the folks in the field that can make or break a company.
 
Thanks for your help.
Regards,
[redacted]

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Address: 9050 Quivira Rd, Lenexa, Kansas, United States, 66215-3902

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