American Vision Windows replaced numerous (not all) windows in my houseI say not all, because now I am sorry that I did not use them for ALL of my windowsThe product is superior, the price is fair and the installation is beyond great, these people are good at what they do and they stand behind itI could sing a song about the almost totally clear screens, I love themBefore you use anyone else, take at look at this company, it will be worth your while and your pocketbook will be happy
AVW provided us an estimate on August 30th, It took longer than anticipated for the install to finally happenWhen the day finally came, the workers discovered the sliding door was broken and a bathroom window screen; we were assured these issues would be adressed quicklyThey also said a rep would call to shutter measurements No one ever called back regarding the screen, the slider, or the shuttersI called AVW and learned the slider had never even been ordered, the screen had not been located, and the they would have someone call to schedule the shutter measurementsI called a few weeks later and there was apparently an issue with the slider order, which thankfully this time they resolvedThey also finally scheduled the measurement date with the shuttersThe then told us there was a problem with the shutter order and they needed to send the sales rep back out to discuss The day they measured the shutters, the installer determined the new bay window had not been in
Comments are limited to chars and this company and my experience with them can't possibly be covered by that limitation April AVW contracted for 6-week start date after remeasure for windowsShutter contract on 5-stated 4-weeks after remeasure Right now it is six months of problems with installation, repair work, and shutters now require another 3-week delay to install and/or to get the needed supplies (if they are to be believed.) Installer said they can't expedite this corrective action So with the holidays upon us, the shutter doors (double patio doors) are propped up in my dining roomIt was that or let them try to move and store them, which would most likely result in damageFrom comments by the installer, I think the shutter frames will be presenting another problem on down the lineHe asked if I plan to remove my wallpaper (no) and AVW assured me the new shutter door frames would cover the same area my old shutters covered Installer asked if the old
American Vision Windows was selected to replace windows and sliding glass doors as part of an entire home remodelThe larger project began in September and was completed in mid-November American Vision Windows began their work in September and did not complete their window installation until April American Vision Windows visited my home times between August and April (August was the initial interview appointment), caused extensive damage, installed incorrect parts, cracked windows and left me with improper installation on numbers occasions https://www.yelp.com/biz/american-vision-windows-sunnyvale-5?hrid=49i-NYsDzlxaO8...⇄ They are now requesting an additional payment of $and declining to warranty their workAmerican Vision Windows stated they will not provide the warranty until they receive an additional payment, however the agreemen
American Vision Windows and their sales person lied and misinformed us when we purchased our windowsMy husband and I had a salesperson come to the house by the name of RodWe are in the process of a remodel and told the salesperson that we wanted to replace some windows but only had a short time frame to installotherwise, we would leave the old windows as is, for nowRod stated he checked with his manager and that the windows would be installed by the first week of January, second week of January at the latestWe agreed but advised that it was imperative since we have multiple workers at the house and the windows would slow us down and cost us additional moneyMy husband met with Rod again and was provided the contractIn small handwritten letters, the contract stated week delivery timeAs it turned out the windows would not even arrive until the 23rd of January! It was a rouse the WHOLE time and they knew itI learned of the news when they called to schedule a time to install and the soonest they had was the 25th of JanuaryI began calling and telling them that was not what was told to meI asked for a manager to call me backI called the salespersonHe played dumb and blamed it on someone elseMy painters could not paint, the stucco has to be REDONE and the floors are now only being put inI FINALLY spoke to the manager Jean who was rude and stated that they were well within the terms of their contractThey did nothing wrong and did not care about the salesperson misrepresentations or the added expense they caused usThey owe us for the delays caused by themTheir sales tactics are unprofessional and underhanded
New replacement windows were installed and the caulking and sealing materials that hold the window in place is not drying and is sticky to the touch, inside and outThe windows were installed weeks ago I was later told that getting the inside and outside of the windows painted my help the situation for a whileIf the caulking is soft, the paint will peel at a later date
We had our double entry door installed in June Since then, we've noticed a significant draft coming from the doorI contacted American Vision Windows, and they sent someone out who put weather stripping between the two doorsUnfortunately, we continued to notice a significant draftUpon examining it closer, we realized there were several areas along the door frame where air/light was entering/escapingIn one corner of the door, an entire finger could be inserted up through the second finger jointI contacted AVW again to inform them of the issue, and I was told we'd have to wait over a month for a technician to come inspect itWe waited, and when a technician finally came, he said there were obvious drafts and he was recommending some work be doneHe told us we would be contacted by AVW to discuss the repair, so we waited...and waitedAfter at least a week without contact from AVW, I reached out to them via phone and email several times before finally getting a response
American Vision Windows replaced numerous (not all) windows in my houseI say not all, because now I am sorry that I did not use them for ALL of my windowsThe product is superior, the price is fair and the installation is beyond great, these people are good at what they do and they stand behind itI could sing a song about the almost totally clear screens, I love themBefore you use anyone else, take at look at this company, it will be worth your while and your pocketbook will be happy
AVW provided us an estimate on August 30th, It took longer than anticipated for the install to finally happenWhen the day finally came, the workers discovered the sliding door was broken and a bathroom window screen; we were assured these issues would be adressed quicklyThey also said a rep would call to shutter measurements No one ever called back regarding the screen, the slider, or the shuttersI called AVW and learned the slider had never even been ordered, the screen had not been located, and the they would have someone call to schedule the shutter measurementsI called a few weeks later and there was apparently an issue with the slider order, which thankfully this time they resolvedThey also finally scheduled the measurement date with the shuttersThe then told us there was a problem with the shutter order and they needed to send the sales rep back out to discuss The day they measured the shutters, the installer determined the new bay window had not been in
Comments are limited to chars and this company and my experience with them can't possibly be covered by that limitation April AVW contracted for 6-week start date after remeasure for windowsShutter contract on 5-stated 4-weeks after remeasure Right now it is six months of problems with installation, repair work, and shutters now require another 3-week delay to install and/or to get the needed supplies (if they are to be believed.) Installer said they can't expedite this corrective action So with the holidays upon us, the shutter doors (double patio doors) are propped up in my dining roomIt was that or let them try to move and store them, which would most likely result in damageFrom comments by the installer, I think the shutter frames will be presenting another problem on down the lineHe asked if I plan to remove my wallpaper (no) and AVW assured me the new shutter door frames would cover the same area my old shutters covered Installer asked if the old
American Vision Windows was selected to replace windows and sliding glass doors as part of an entire home remodelThe larger project began in September and was completed in mid-November American Vision Windows began their work in September and did not complete their window installation until April American Vision Windows visited my home times between August and April (August was the initial interview appointment), caused extensive damage, installed incorrect parts, cracked windows and left me with improper installation on numbers occasions https://www.yelp.com/biz/american-vision-windows-sunnyvale-5?hrid=49i-NYsDzlxaO8...⇄ They are now requesting an additional payment of $and declining to warranty their workAmerican Vision Windows stated they will not provide the warranty until they receive an additional payment, however the agreemen
American Vision Windows and their sales person lied and misinformed us when we purchased our windowsMy husband and I had a salesperson come to the house by the name of RodWe are in the process of a remodel and told the salesperson that we wanted to replace some windows but only had a short time frame to installotherwise, we would leave the old windows as is, for nowRod stated he checked with his manager and that the windows would be installed by the first week of January, second week of January at the latestWe agreed but advised that it was imperative since we have multiple workers at the house and the windows would slow us down and cost us additional moneyMy husband met with Rod again and was provided the contractIn small handwritten letters, the contract stated week delivery timeAs it turned out the windows would not even arrive until the 23rd of January! It was a rouse the WHOLE time and they knew itI learned of the news when they called to schedule a time to install and the soonest they had was the 25th of JanuaryI began calling and telling them that was not what was told to meI asked for a manager to call me backI called the salespersonHe played dumb and blamed it on someone elseMy painters could not paint, the stucco has to be REDONE and the floors are now only being put inI FINALLY spoke to the manager Jean who was rude and stated that they were well within the terms of their contractThey did nothing wrong and did not care about the salesperson misrepresentations or the added expense they caused usThey owe us for the delays caused by themTheir sales tactics are unprofessional and underhanded
New replacement windows were installed and the caulking and sealing materials that hold the window in place is not drying and is sticky to the touch, inside and outThe windows were installed weeks ago I was later told that getting the inside and outside of the windows painted my help the situation for a whileIf the caulking is soft, the paint will peel at a later date
We had our double entry door installed in June Since then, we've noticed a significant draft coming from the doorI contacted American Vision Windows, and they sent someone out who put weather stripping between the two doorsUnfortunately, we continued to notice a significant draftUpon examining it closer, we realized there were several areas along the door frame where air/light was entering/escapingIn one corner of the door, an entire finger could be inserted up through the second finger jointI contacted AVW again to inform them of the issue, and I was told we'd have to wait over a month for a technician to come inspect itWe waited, and when a technician finally came, he said there were obvious drafts and he was recommending some work be doneHe told us we would be contacted by AVW to discuss the repair, so we waited...and waitedAfter at least a week without contact from AVW, I reached out to them via phone and email several times before finally getting a response