Chandler Classic Cars

The response states "it was recommended not to use unit due to over work the fan motor" "(unit had been running while waiting for parts.)"I did not run the refrigerator from November 4th on That is a lie I was lucky enough for the weather to be cold so I kept my groceries in the garage and frozen items in the deep freezer in my basemen.t The compressor should have been tested and found faulty on the first visit not weeks later If the technician could not fix the unit he should have said so in the first place Later if the technician discovers that he can not fix the unit and the other recommended repairs were not necessary the customer should be made whole That is the cost of doing business

Technician went to MsDay's home and found her refrigerator not cooling, problem was that door gaskets along with start device and electronic board needed to be repairedMade the customer aware of that it was recommended not to use unit due to over working the fan motorInstalled the parts and unit needs hours to coolShe called back stating that unit still not cooling, technician went back and found that the compressor had failed and that it would be more of a cost to repair (unit had been running while waiting for parts) she paid a total of $666.19, Action Appliance refunded her $for the parts that we were able to returnSome parts are not returnable when special ordered in which her gaskets that amounted to $happens to be a total we had to absorb.We offered to fix the compressor which is the most expensive repair on a refrigerator in which she opted not to repair.We apologize for any inconveniences.SincerelyJanet M [redacted]

Regarding the complaint on the dryer repair the call came in May 6, 2015 and was scheduled for May11,2015. The technician did not have the parts on his trucks owe had to order and return to customershome, that was done on May 19, 2015. Action Appliance provides a 90 day warranty on parts and a 30day...

warranty on LABOR, it is stated on our invoices. Ms. [redacted] phoned us on July 7,2015 statingthat her dryer was not working. I told her then that it was out of the labor warranty however if it wasthe parts that we installed they would be under the warranty and replaced free of charge, but a servicecall may be charged In the amount of $69.50. She didn’t feel that she Should pay I also explained that heusually cuts a break on the labor charge due to it being right out of the labor warranty. She chose to getanother company who then stated that we installed the wrong part, again if the part was defective wewould have replaced FREE of charge. I understand her frustration but this is a warranty policy andclearly stated on invoice. In the event of her getting another company she not only paid for another beltbut his service fee as well??We apologize for inconveniencing this customer however we do feel we gave a fair chance to rectify.Thank you for your time with this matterTom M[redacted]

Technician went to Ms. Day's home and found her refrigerator not cooling, problem was that door gaskets along with start device and electronic board needed to be repaired. Made the customer aware of that it was recommended not to use unit due to over working the fan motor. Installed the parts and...

unit needs 24 hours to cool. She called back stating that unit still not cooling, technician went back and found that the compressor had failed and that it would be more of a cost to repair (unit had been running while waiting for parts) she paid a total of $666.19, Action Appliance refunded her $325.80 for the parts that we were able to return. Some parts are not returnable when special ordered in which her gaskets that amounted to $253.17 happens to be a total we had to absorb.We offered to fix the compressor which is the most expensive repair on a refrigerator in which she opted not to repair.We apologize for any inconveniences.SincerelyJanet M[redacted]

The response states "it was recommended not to use unit due to over work the fan motor"  "(unit had been running while waiting for parts.)"I did not run the refrigerator from November 4th on.  That is a lie.  I was lucky enough for the weather to be cold so I kept my groceries in the garage and frozen items in the deep freezer in my basemen.t   The compressor should have been tested and found faulty on the first visit not 7 weeks later.  If the technician could not fix the unit he should have said so in the first place.  Later if the technician discovers that he can not fix the unit and the other recommended repairs were not necessary the customer should be made whole   That is the cost of doing business.