Chandler Construction

MrChandler contacted Revdex.com and stated that he will not send another responseStated that he has discussed this matter several times with customer and that he does not warrant against concrete cracking

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] First of all, I AM NOT ON A WITCH HUNT!! I filed the complaint BEFORE TWO YEARS! It is quite obvious that the problem was the SEALANT If MrChandler poured a good quality sealant on my driveway (I would have paid for a good sealant) then there would be no problem There was nothing, let me repeat, nothing on the contract that said it was extremely important to pour sealant on my driveway after one year Again, there was NOTHING written on the contract telling me to go out a purchase sealant for my driveway I wouldn't even know what kind of type of sealant to buy MrChandler did not mention to me that he was putting a CHEAP sealant on the driveway to keep down the costs I have talked to quite a few people and they all told me that they NEVER had to put sealant down on their driveway after they had a new driveway paved Some of the contractors that came out to my house thought it was more than an sealant problem They agreed with the amount of concrete, etcbut said that it was not poured correctly It is obvious that MrChandler does not want to resolve this I am waiting to hear from the Consumer Complaints Division I will contact my attorney and will take this matter legally I plan on seeing MrChandler in court

To address the problems the customer has: I have met with my customer many times and spoke with him via phone on numerous occasions I have repeatedly addressed his concerns regarding his drivewayRegarding the sprinkler system, I have paid for 1/of the cost of the pipe running under his driveway which he says I broke Which was the initial problem of the driveway with the pipe leaking beneath the drivewayFurthermore, he failed to inform me of the sprinkler system until we were tearing out the existing driveway Regarding the warranty, we offer a year warranty on workmanship onlyThis does not include cracking in concreteWe try to control cracking with control jointsThe joints are to relieve pressure in the driveway We cannot prevent crackingA crack does mean structural problemIt is a result of concrete relieving pressureCracking does not always occur in the control joints To respond to the opinions of other contractors, the first from [redacted] , they are a material supply company not a contractor They are not qualified to express an opinionCracking can occur within hours and beyond once job completedCracking is not related to a job being done improperlyChandler Construction is not held accountable to HOA rules In response to his desired settlement, Chandler Construction will not reimburse the cost of repairing the cracks in the driveway nor replace the drivewayThe cracks are not due to workmanshipWorkmanship entails the job prep/sand finishing of the cement In closing, Chandler Construction has sufficiently and professionally provided the customer with courtesy in trying to resolve this matter reasonably

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowFirst of all, it is great to finally get a response from Chandler Construction for the first time since June 24th To clarify the situation, there were issues associated with this construction: (1) sprinkler head damage (2) sprinkler pipe damage (3) concrete cracking As I mentioned, and Chandler Construction confirmed, the issue (2) was mutually settled between us, thus not a subject for this claim Regarding with issue (1) (sprinkler head damage) - on the driveway construction day in Nov, the Chandler Construction admitted the responsibility of sprinkler head damage, and agreed to pay the cost for the repair When these heads were repaired in May by the contractor of irrigation system, Chandler Construction asked me to pay it temporary for him, and he promised to reimburse it to me later Since then, he continuously mentioned he would pay the repair cost $99.9, but did not On 6/(the last phone call from him), he left a voicemail message in my cellular phone indicating he would pay $to me next day (Voicemail record available as an evidence) However, I still have not received the payment yet Bottom line, I simply want him to keep the promise he made, and reimburse me $I paid for him to repair For clarification purpose, he stated that I failed to inform of the sprinkler system There are always sides on the story – my point of view is, I did not inform of it since I was not asked - To me, “he” failed to ask me about the sprinkler system As a naive customer, I have no idea what kind of construction he planned to do If the sprinkler system could interfere with the construction, he should have checked with the customer if anything exists near the driveway, as he would dig the sides for the construction It should be a required procedure as a professional – but he did not ask any prior to the construction or when he started the construction When they started the construction, I noticed they started digging the side of concrete driveway about feet width, so I told them there are sprinkler heads so need to be careful I also mentioned there is a pipe underneath the driveway for sprinkler system He mentioned he would be careful not to crash the pipe underneath the driveway - but unfortunately it was damaged Regarding with the issue (3) (driveway cracking) – since he has not observed the situation of my driveway since his last visit (April), I attached a drawing of cracks (driveway crack drawing.pdf) and the photos of cracks taken on 9/21/(2014-09-driveway cracks.zip) As a matter of "fact": (a) As shown in the drawing, he constructed large 8x8ft slabs, and middle-size slabs Many cracks were happened in the control joints as intended However, out of slabs, cracking was observed in slabs The incidence rate of cracking in the slab is 28% (out of slabs) (b) There are areas where cracking are happening: near garage, center of driveway, and near public road (c) Most severe crack is in the center of driveway: as of 9/22, it is feet long across slabs, 1/inch width (a stack of or credit cards in thickness) Note this was 1/inch width when I measured on 8/26/2014, a month ago, suggesting the crack is expanding yet (d) As time goes by, more and more cracks are found First crack is #found on 12/22/(a month later of construction), the newest crack is #found on 9/21/at the underneath of garage door (e) All the cracks seem to be getting worse and worse; either became longer, wider, and/or edge started chipping Again, this is the “fact” happening in the past months on the newly constructed driveway If only cracking in slab among slabs would have happened, I might accept that it was very unfortunate However, I have seen multiple cracks on slabs out of By applying a common sense, it is abthat the cracks happened in 1/or more newly constructed slabs I have seen several new driveways in my neighbors or friends' houses, but I even do not find crack If Chandler construction still insists they did a proper job, they need to prove this 28% cracking incidence rate is not abnormal, for instance, by showing a statistical number of cracking rate from their past job I expect him to give a reasonable explanation on this fact Lastly, he wrote [redacted] is a material supply company thus not qualified to comment As I wrote in my original claim, I got a 2nd opinion from both [redacted] AND the concrete contractor (so total opinions) The concrete contractor also mentioned that the cracks like these should not happen within 6-months if the construction was done properly (e.g., compact base (gravel) was poured and settled properly) He mentioned if this would have happened for the new construction, in general it should have been entirely tore out and re-constructed by the contractor responsibility Now I am asking one more 2nd opinion to the concrete expert contractor for a confirmation of this opinion Best Regards,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint First, in the past responses, Chandler construction did not address my request to reimburse $for the repair fee of damaged sprinkler rotation heads, which the company promised verbally several times Please give a clear answer that the company has an intent to keep the promise and reimburse the cost, or the company will break the promise Regarding with the cracks, I shared the recent cracking photos in my last correspondence, and indicated the most severe crack is feet long across slabs, over 1/inch width (a stack of or credit cards in thickness) Please respond that Chandler construction's position that this meets Ohio Regulation on Concrete or not Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
I will take this case to my attorney MrChandler NEVER told me to apply sealant after one year - where is it in writing?
I will take this matter legally
*** ***

This message is in regards to a complaint #*** The problem started with the customer calling with a problem with her driveway.She wanted me to come take a look at it.I then called her back to let her know what to do
with her drivewayI told her I could fix the spots in question and seal the drivewayI told her what it might cost to do the jobThere was nothing in writing on the price or a written quot.That I do with all my customers.She gave me a date when we could do the job.That is where it stopped.We have never did the job nore took any money.And I spoke with her and told her I would call on Monday,She never gave me any time to call her back before she left a rude message saying she will get someone else.That is where we are now.This is a complaint that holds no merit and a waste of every bodys time.thankyou john chandler chandler construction

On March 19th 2012, I did replace a driveway for Ms. [redacted]. I used a 4000 psi concrete with fiber mesh. In addition, I applied a coat of cure and seal upon...

completion. The concrete was finished according to industry standards, as is all of Chandler Construction's workmanship.
 
On February 19th 2014, I received a complaint from Ms. [redacted]. The following day, I inspected the driveway. There was evidence of spawling. I then contacted Allrite Concrete to have them inspect the drive. A representative from Allrite met with Ms. [redacted] the following day. She was told at that time that if there were to be a problem with the concrete it would have occurred within the first year. Ms. [redacted] requested a copy of the batch tickets from Allritewhich she received. This information was proof for her that the addition of too much water in the mix was NOT the case.
 
I noticed that salt was present on the driveway. The application of salt and frigid temperatures does lead to spawling. In regards to Ms. [redacted] concerns about cure and sealer application, I instructed her that a silicone base sealer should be applied a year after driveway completion and every 3 years thereafter. The driveway should not have spawled if a silicone base sealer was applied one year after job completion as I instructed. I provide a one year warranty on workmanship as is industry standard. Ms. [redacted]'s driveway was poured 2 years ago. Thus, warranty on workmanship has expired. I have spoken with Ms. [redacted] on numerous occasions attempting to educate her on the concerns she has with her driveway. I am not going to do anything further regarding this matter. Ms. [redacted] may pursue her witch hunt if she so desires.
 
John W. Chandler
Chandler Construction

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
First of all, I AM NOT ON A WITCH  HUNT!!   I filed the complaint BEFORE TWO YEARS!  It is quite obvious that the problem was the SEALANT.  If Mr. Chandler poured a good quality sealant on my driveway (I would have paid for a good sealant) then there would be no problem.   There was nothing, let me repeat, nothing on the contract that said it was extremely important to pour sealant on my driveway after one year.  Again, there was NOTHING written on the contract telling me to go out a purchase sealant for my driveway.  I wouldn't even know what kind of type of sealant to buy.  Mr. Chandler did not mention to me that he was putting a CHEAP sealant on the driveway to keep down the costs.  I have talked to quite a few people and they all told me that they NEVER had to put sealant down on their driveway after they had a new driveway paved.  Some of the contractors that came out to my house thought it was more than an sealant problem.  They agreed with the amount of concrete, etc. but said that it was not poured correctly.  It is obvious that Mr. Chandler does not want to resolve this.  I am waiting to hear from the Consumer Complaints Division.  I will contact my attorney and will take this matter legally.  I plan on seeing Mr. Chandler in court.

Mr. Chandler contacted Revdex.com and stated that he will not send another response. Stated that he has discussed this matter several times with customer and that he does not warrant against concrete cracking.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  
 
First, in the past 2 responses, Chandler construction did not address my request to reimburse $99.9 for the repair fee of damaged sprinkler rotation heads, which the company promised verbally several times.  Please give a clear answer that the company has an intent to keep the promise and reimburse the cost, or the company will break the promise.
 
Regarding with the cracks, I shared the recent cracking photos in my last correspondence, and indicated the most severe crack is 17 feet long across 3 slabs, over 1/8 inch width (a stack of 3 or 4
credit cards in thickness).  Please respond that Chandler construction's position that this meets Ohio Regulation on Concrete or not.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
First of all, it is great to finally get a response from Chandler Construction for the first time since June 24th.  To clarify the situation, there were 3 issues associated with this construction: (1) sprinkler head damage (2) sprinkler pipe damage (3) concrete cracking.  As I mentioned, and Chandler Construction confirmed, the issue (2) was mutually settled between us, thus not a subject for this claim.  
 
Regarding with issue (1) (sprinkler head damage) - on the driveway construction day in Nov, the Chandler Construction admitted the responsibility of sprinkler head damage, and agreed to pay the cost for the repair.  When these heads were repaired in May by the contractor of irrigation system, Chandler Construction asked me to pay it temporary for him, and he promised to reimburse it to me later.  Since then, he continuously mentioned he would pay the repair cost $99.9, but did not.  On 6/24 (the last phone call from him), he left a voicemail message in my cellular phone indicating he would pay $100 to me next day (Voicemail record available as an evidence).  However, I still have not received the payment yet.  Bottom line, I simply want him to keep the promise he made, and reimburse me $99.9 I paid for him to repair.  
 
For clarification purpose, he stated that I failed to inform of the sprinkler system.  There are always 2 sides on the story – my point of view is, I did not inform of it since I was not asked - To me, “he” failed to ask me about the sprinkler system.  As a naive customer, I have no idea what kind of construction he planned to do.  If the sprinkler system could interfere with the construction, he should have checked with the customer if anything exists near the driveway, as he would dig the sides for the construction.  It should be a required procedure as a professional – but he did not ask any prior to the construction or when he started the construction.  When they started the construction, I noticed they started digging the side of concrete driveway about 1 feet width, so I told them there are sprinkler heads so need to be careful.  I also mentioned there is a pipe underneath the driveway for sprinkler system.  He mentioned he would be careful not to crash the pipe underneath the driveway - but unfortunately it was damaged.  
 
Regarding with the issue (3) (driveway cracking) – since he has not observed the situation of my driveway since his last visit (April), I attached a drawing of cracks (driveway crack drawing.pdf) and the photos of cracks taken on 9/21/2014 (2014-09-21 driveway cracks.zip).  As a matter of "fact":
 
(a) As shown in the drawing, he constructed 20 large 8x8ft slabs, and 5 middle-size slabs.  Many cracks were happened in the control joints as intended.  However, out of 25 slabs, cracking was observed in 7 slabs.  The incidence rate of cracking in the slab is 28% (7 out of 25 slabs).   
(b) There are 3 areas where cracking are happening: near garage, center of driveway, and near public road.  
(c) Most severe crack is in the center of driveway: as of 9/22, it is 17 feet long across 3 slabs, 1/8 inch width (a stack of 3 or 4 credit cards in thickness)  Note this was 1/16 inch width when I measured on 8/26/2014, a month ago, suggesting the crack is expanding yet.
(d) As time goes by, more and more cracks are found.  First crack is #1 found on 12/22/2013 (a month later of construction), the newest crack is #7 found on 9/21/2014 at the underneath of garage door.  
(e) All the cracks seem to be getting worse and worse; either became longer, wider, and/or edge started chipping.  
 
Again, this is the “fact” happening in the past 10 months on the newly constructed driveway.  
 
If only 1 cracking in 1 slab among 25 slabs would have happened, I might accept that it was very unfortunate.  However, I have seen multiple cracks on 7 slabs out of 25.  By applying a common sense, it is abnormal that the cracks happened in 1/4 or more newly constructed slabs.  I have seen several new driveways in my neighbors or friends' houses, but I even do not find 1 crack.  If Chandler construction still insists they did a proper job, they need to prove this 28% cracking incidence rate is not abnormal, for instance, by showing a statistical number of cracking rate from their past job.  I expect him to give a reasonable explanation on this fact.
 
Lastly, he wrote [redacted] is a material supply company thus not qualified to comment.  As I wrote in my original claim, I got a 2nd opinion from both [redacted] AND the concrete contractor (so total 2 opinions).  The concrete contractor also mentioned that the cracks like these should not happen within 6-12 months if the construction was done properly (e.g., compact base (gravel) was poured and settled properly).  He mentioned if this would have happened for the new construction, in general it should have been entirely tore out and re-constructed by the contractor responsibility.   Now I am asking one more 2nd opinion to the concrete expert contractor for a confirmation of this opinion.
Best Regards,

To address the problems the customer has: I have met with my customer many times and spoke with him via phone on numerous occasions.  I have repeatedly addressed his concerns regarding his driveway. Regarding the sprinkler system,  I have paid for 1/2 of the cost of the pipe...

running under his driveway which he says I broke.  Which was the initial problem of  the driveway with the pipe leaking beneath the driveway. Furthermore, he failed to inform me of the sprinkler system until we were tearing out  the existing driveway.
Regarding the warranty, we offer a 1 year warranty on workmanship  only. This does not include cracking in concrete. We  try to control  cracking with control joints. The joints are to relieve pressure in the driveway.  We cannot prevent cracking. A crack does mean structural problem. It is a result of concrete relieving pressure. Cracking does not always occur in the control joints.
To respond to the opinions of other contractors, the first from [redacted], they are a material supply company not a contractor.  They are not qualified to express an opinion. Cracking can occur within 24 hours and  beyond once job completed. Cracking is not related to a job being done improperly. Chandler Construction is not held accountable to  HOA rules.
In response to his desired settlement, Chandler Construction will not reimburse the cost of repairing the cracks in the driveway nor replace the driveway. The cracks are not due to workmanship. Workmanship entails the job prep/set-up and finishing of the cement.
In  closing, Chandler Construction has sufficiently and professionally  provided the customer with courtesy in trying to resolve this matter reasonably.