Chandler & Halasz, INC

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID
***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** *** I attempted to update this case today, the offer by the business was declined as they requested a confidentiality agreement being executedNegotiations were occurring and their attorney was to advise me of client’s dispositionThe $has been refunded by the credit card company after review by the bank. I ask that this case be updated to reflect the same
Thank you for your help in this matter
***
*** *** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and
have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
I attempted to update this case today, the offer by the business was declined as they requested a confidentiality agreement being executedNegotiations were occurring and their attorney was to advise me of client’s dispositionThe $has been refunded by the credit card company after review by the bank. I ask that this case be updated to reflect the same. Thank you for your help in this matter.
***
*** *** ***

Revdex.com Spoke with the business's legal representation. They have reached out to the customer and are working towards resolution of this issue with the customer directly.

Review: This complaint is in regard to hidden and excessive charges amounting to $177.00. By the member associations this company belongs, they violated their code of ethics by not disclosing all charges. Chandler & Halasz, Inc., provided testimony transcripts from a 3 day civil trial that I was required to provide to law enforcement officials. Payment (via Credit Card) was required upon ordering the transcripts or they would not proceed. As the total charge was over $2,400, I asked about ways to reduce the total amount. The electronic copy charge was described to me as a $39.00 charge, but it was not disclosed this was being charged on a daily basis, but as a single charge. All I was told was the costs involved were the $3.85 per transcript page, the charge for sending an electronic copy, and a USPS delivery charge. I did ask that the transcripts be sent ASAP and was agreeable separate delivery charges due to this. After placing the order, I received an order confirmation describing the subject matter as one order. No additional order detail was provided. (stating On Friday, April 10, 2015, I ran your credit card for the testimony only to be transcribed in the matter of [redacted] Note the description describes a single charge.) Subsequently after receiving the transcripts, I received a detailed billing statement showing 3 invoices, one for each day of the trial. Each contained a $50.00 research fee and a $13.50 electronic copy charge. Again the PER DAY electronic copy charge was not previously disclosed. Upon receipt of the billing statement, I contacted the firm to inquire about the $50 Research fee. I was then informed this was a standard charge. Subsequently I was sent their Rate Sheet as further explanation. Upon review of the rate sheet, this "Research Fee" was located under the company's "ADDITIONAL SERVICES. By billing this single order as 3 separate orders/invoices they charged undisclosed fees and electronic copy fee excessively, a total of $177.00.Desired Settlement: Refund of $177.50 that includes the 1) the $150 undisclosed "Research Fee" and 2) the $27.00 ($13.50 times 2) "Electronic Copy" charge that was excessively charged (I agree to paying 1 electronic copy charge.)

Business

Response:

Revdex.com Spoke with the business's legal representation. They have reached out to the customer and are working towards resolution of this issue with the customer directly.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

I attempted to update this case today, the offer by the business was declined as they requested a confidentiality agreement being executed. Negotiations were occurring and their attorney was to advise me of client’s disposition. The $177 has been refunded by the credit card company after review by the bank. I ask that this case be updated to reflect the same. Thank you for your help in this matter.