Chandler Harley Davidson

1.) Chandler Harley Davidson lied to me when I purchased the bike saying "We have to pay $ to our mechanic for the inspection." If the bike was indeed inspected and certified for $ I should get the certificate that I paid for Chandler Harley Davidson obviously is not able to produce this certificate because the bike was appraised but not inspected 2.) I feel that it is fraud to charge twice the amount of the actual cost of the registration without refunding the difference (They already charged $ for their job to apply for the title and registration, a job which probably takes less than an hour)

I put in a negative review earlier but I have been contacted by the general manager Chris tkach and I believe we can resolve this problem even if it's on my next purchase I believe he cares about the customers and growing his business

The ladies at the store were niceThe installers, Ashley and his partner, did an ok job at first glanceAfter lunch one of them kept burpingIt wasn't until a few days later did we notice an unsightly and very visible seam in front of the dresser in the master bedroomMy husband and I tried to ignore it but it is so noticeable that you can't ignore itThere are also lumps under the carpet in at least five spotsIt feels like something was left under there-like carpet scrapI called Nevin Broome's to inquire about itAshley came out July 13th and told my husband to vacuum a different way! We tried that too but anyway you look at it-it's there a big seam right in front of dresserI called back today and spoke to Scott Broome who was extremely rude/hostile and even cursed while on the phone with meSo apparently the store does not care and said if I was unhappy to have another installer fix it! Very unprofessional

MrA*** rode his motorcycle to our store on 7/1/Customer stated he was riding down the freeway at 75-MPH and felt a sudden pop, the
bike then started vibrating excessively and was not able to keep the RPM’s upCustomer also stated he started experiencing a delay in throttle response. We diagnosed the problem on 7/2/and found damage in multiple areas of the front cylinderOur service advisor took pictures of the motorcycle and submitted them to Harley-Davidson Motor company for warrantyI got engaged with the customer and stated to him that he did have extended warranty and he was able to get a rental vehicleI offered to have our driver pick him up immediately at his current location and take him to a car rental agencyI also informed the customer that because of the holiday weekend the Harley-Davidson Motor company would be closed until Tuesday 7/5/and we would follow up with the motor company on how they would like us to proceed, either replacing the motor or ordering parts to fix the motorcycleMrA*** told me he would call right back to let me know about giving him a ride to the car rental agency, I did not hear back from the customerHarley-Davidson Motor company authorized us to order parts and repair his motorcycle on 7/6/16. One of the parts needed was on backorder and the rest were placed on order. I authorized taking all of the parts needed off of one of our new motorcycles in order to get MrAntilla back on the road fasterMrA*** motorcycle will be ready to be picked up by the end of the day 7/7/
Chris T***
General Manager
Chandler Harley-Davidson

I think Chandler Harley Davidson is probably one of the worst Harley dealers I've ever done business withI'm on my 3rd Harley and my first one with Chandler HarleyI used them because I had some credit issue from our great depression and they seemed to be willing to work with meI purchased a street glide special and put 9k downOver the next 3-months I put another 7-8k into the bike, with Chandler HarleyOn 6/2/I sent an email to My service writer (Paul) Asking him to Price out the thunder max auto tuner for my street glidePaul's reply
From: [email protected] [mailto:[email protected]]
Sent: Tuesday, June 02, 12:PM
To: *** *** Subject: RE: Paul
Thundermax with auto tune on a 14/touring bike is a bit spendy plus tax, hell we can do a Harley super tuner and full dyno tune for that! THX P
No where in Paul's email does it say anything about *** voiding his warranty OR the fact that they don't carry the thunder max auto tuner
(unless I'm an it like they make me out to be)
Anyways the thunder max was a disaster and never worked properly (honestly it never worked period)
I had them take it off because it got where my bike wouldn't startMind you the part had only been on my bike about months so I know Chandler Harley is gonna make this right, right?
Following is an email from Chandler Harley's GM
From: Nicholas M*** [mailto:n***@chandlerharley.com]
Sent: Thursday, September 10, 11:AM
To: *** ***
Subject: RE: clarification
Morning ***,
As a General Manager my job is to make sure that my customers, people like yourself are satisfied, happy and wanting to come back to the storeI would love if that happened all the time, however sometimes I’m not able to help everyoneI hope that’s not the case hereThe product installed on your bike, is a product that we don’t carryThe Thunder Max was requested by you and installed properly on the motorcycle by usThe product failed not Chandler HarleyChandler Harley did nothing wrong in this situation!!!!!!
LOL
Ok in their defense they did offer me discounts off future purchases lol
reminding you that I've already spent 7-8k how much more could I possibly spend thereI requested a part that you don't carry? Please show me where it says anything about you not carrying the part or about the fact that I'm going to void my warranty (which you made me feel like an it because everyone knows this)
I've not meant anyone that knows a part installed by Harley Davidson could possibly void their warranty!!!!! NO ONE
It's funny how you sold me the extended warranty along with oil changes and I can't even get a call back to schedule an oil change lol...too funny

Chandler Harley Davidson has offered me a resolution to their bad faith dealingsThey sold me a new to replace the new that I had originally purchased from themThey sold me the at the
same price that I purchased the for and partially reimbursed me for the monies that I had invested into the They also rolled over the remainder of the maintenance program to the new I am satisfied with the deal and believe that Chandler Harley has made me wholeI appreciate the contribution that the Revdex.com has made in resolving this issueI still believe that Chandler Harley and particularly Nick M*** could have solved this issued strictly based on doing business in good faithI do not believe that Nick has any idea what "good faith" means or how it should apply when doing business with hard working AmericansI believe that Nick will twist the truth and try to make you feel like you have created a problem when in reality the entire incident was borne in their own backyardThere is not a consumer in America who would accept a brand new vehicle that has had extensive motor work done before the bike was even sold to themThen sold to them without disclosing the extensive motor workI am positive that Nick would not accept such a scenario even though he expected me to do itChandler Harleys owner was the one that put the resolution into affect and would not have happened with Chandler Harley management due to their "doing business with a lead pipe mentality" Once again I am satisfiedCheers

A few weeks ago I walked into the Chandler Harley-Davidson dealership with no intention of purchasing a motorcycle Well, I fell in love with a used bike while I was there and asked to have my credit checked just for fun It wasn't long before I was advised that I qualified to purchase the bike and I was so excited! Over the next week there were a series of POTENTIALLY negative experiences that happened due to being given misinformation about extra products/services and features and due to the fact that the wrong keys were zip-tied to the bike and they were unable to locate to correct keys All of these potentially negative experiences were made POSITIVE by the way they were handled with integrity and professionalism by the employees I came into contact with! I will not share them all here, but I will share a few...When it came to light that I had been given misinformation about an extra service I had purchased, the employee who had sold it to me looked me in the eye, told me he had made a mistake and apologized He then explained the actual terms (since my bike was used and not new) and gave me the option of purchasing the service with those terms (plus a discount for the error in the original quote which I wholly believed was an honest mistake) or giving me a full refund When I noticed a long groove in the fork, which was not noticed previously, I was concerned it might pose a hazard and asked them to try to tap it out When I called later to see if they were successful in tapping it out, I was told that the GM had authorized them to replace the part at no charge to me! When they called me to tell me the bike was ready to be picked up, I was so excited! However, we soon discovered that the keys attached to my bike were the keys to a different bike! I was really upset, but again I was assured that this issue would be taken care of When they were unable to locate the keys at their dealership or the dealership the bike had come from, they hired a special locksmith to come make a set of keys so I would not have to wait another weeks for replacement keys to come from Harley Davidson Of course, any buyer would prefer to have a problem-free purchasing experience, but if I had to experience problems I feel fortunate that I experienced them at Chandler Harley-Davidson where the problem solvers had the integrity to aplogize and stand behind their word and their product by taking care of EVERY issue and making sure that I received everything I was told I was getting when I decided to purchase the bike and where EVERY employee...from my awesome sales guy Rick B, to Bob my Finance guy (who I ended up giving a bottle of Advil as a parting gift because MAN! Did he ever NEED IT!) who went through EVERYTHING with me including making sure my warranties were in effect for the proper time periods and making sure I had GAP insurance, to Michael who got my fiancee's newly purchased, but damaged-off-the-shelf helmet replaced and then installed the Blue-tooth system in our helmets, to Chris who REALLY saved my sanity by taking care of getting my security system installed, to Steve and alllllll the AMAZING and incredibly helpful guys in the Service Department, to Chris the GM who followed up with me to make sure that I had been taken care of and EVERY other employee who greeted me with a smile or a kind word even though they HAD to be sick of seeing me day after day! Honestly, everyone I encountered was kind and genuinely wanted to make things right and they DID! When I first purchased the bike many employees told me that I was now a part of their familyBy the time I had been through everything I had been through, and saw how they worked so hard to make my experience a positive one, I really DID feel like part of the Chandler Harley-Davidson family!

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
I only just got my motorcycle back, this afternoon/evening, from a great attempt at making things right by Nick at Chandler Harley Davidson. That place did the best they could to return my cables to the taught original condition They replaced both right and left hand grips, right cables, and both windshield grommets. I am very pleased with the effort, understanding, and willingness shown
I apologize for not getting back to you. But, I didn’t have any results to give. Please use this/the above as my response
Thank youn
Regards,
* ***

Mr. [redacted] contacted the dealership regarding the “UVC” charge of $688.50 on his used 2015 XG750 Harley-Davidson. Mr. [redacted] was informed by our sales...

manager (Chris Rottinger) that every motorcycle (used), that is taken in on trade or purchased from an outside source, goes through an inspection or “used vehicle certification” from Chandler Harley-Davidson. When Chandler Harley-Davidson sells a used motorcycle(s) there is a fee  of $688.50 attached to it.  This is standard practice in the dealership industry. Each dealership attaches certain charges to the sale of a vehicle. Mr. [redacted], like every other customer who purchases or has purchased a used vehicle from Chandler Harley was charged our standard $688.50 fee.  

As a motorcycle dealership we are required to charge customers Tax, Title, license and a documentation fee (DOC). Mr. [redacted] purchased the motorcycle from Chandler Harley-Davidson so he was charged these “Fees”. Prior to taking possession of the motorcycle Mr. [redacted] was shown a worksheet disclosing the complete breakdown of all the numbers including the ($688.50) in question and was also given a “Bill Of Sale” (BOS) which he signed, giving us authorization to proceed with the transaction.

Mr. [redacted] purchased a 2015 XG750 Harley-Davidson with a NADA retail value of $6,260.00. Chandler Harley-Davidson is being accused of being a “Greedy” dealership and or not explaining our “fees” properly.  My wish is, this letter finds Mr. [redacted] and clarifies all his concerns. The last thing we want our customers to think or feel is that they were somehow where taken advantage of. Mr. [redacted] paid $2,200.00 under average retail ($3,999.00).  I hope Mr. [redacted] realizes that he created a great transaction for himself.  

If anything is needed in the future I hope he feel compelled to contact me directly.

Nick M[redacted]

Tell us [redacted] concerns were that the cables of her motorcycle were not as tight as they were when she brought the bike in to be worked on.  I spoke to [redacted] about the cables she was referring to and let her know that I would be happy to replace...

them along with the lower half of the switch house casing. I asked her to come down so she could see how they would look and feel once we replaced everything. When she came to the dealership, I showed her a brand new bike and pointed out the cables. I told her to look and feel the cables so she would know what to expect  when we replaced them on her bike. After seeing the new ones and feeling their tension she agreed to let us replace the cables on her bike. We ordered the parts and are waiting for them to arrive. 
Nick M[redacted]
General Manager
Chandler Harley-Davidson
why here...

We have refunded monies to Mr. [redacted] extended warranty company, as well as provided him with gift card.[redacted]General ManagerChandler Harley-Davidson

Mr. [redacted] was charged the standard Chandler Harley-Davidson “UVC”  that everyone who purchases a used motorcycle from Chandler Harley-Davidson receives. As I stated in the previous letter, all bikes go through an inspection process. Each bike is completely different and regardless of the cost to condition the bike and have it ready for retail, we charge every customer the same amount. This is standard practice for all retail dealerships. Mr. Bruett’s was shown a detailed worksheet and BOS (Bill of Sale). Each item was discussed and gone over more than once. He signed off on the BOS granting us authorization to proceed with finalizing the transaction. Mr. [redacted] received a more than fair opportunity to own this Harley-Davidson and choose to do so.  He is and always will be a valued customer to Chandler Harley-Davidson. Nick M[redacted]
General Manager
Chandler Harley-Davidson

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. 
I only just got my motorcycle back, this afternoon/evening, from a great attempt at making things right by Nick at Chandler Harley Davidson.  That place did the best they could to return my cables to the taught original condition.  They replaced both right and left hand grips, right cables, and both windshield grommets.  I am very pleased with the effort, understanding, and willingness shown.
 
I apologize for not getting back to you.  But, I didn’t have any results to give.  Please use this/the above as my response.
 
Thank you. n

Regards,

Chandler Harley Davidson has offered me a resolution to their bad faith dealings. They sold me a new 2016 to replace the new 2015 that I had originally purchased from them. They sold me the 2016 at the...

same price that I purchased the 2015 for and partially reimbursed me for the monies that I had invested into the 2015. They also rolled over the remainder of the maintenance program to the new 2016. I am satisfied with the deal and believe that Chandler Harley has made me whole. I appreciate the contribution that the Revdex.com has made in resolving this issue. I still believe that Chandler Harley and particularly Nick M[redacted] could have solved this issued strictly based on doing business in good faith. I do not believe that Nick has any idea what "good faith" means or how it should apply when doing business with hard working Americans. I believe that Nick will twist the truth and try to make you feel like you have created a problem when in reality the entire incident was borne in their own backyard. There is not a consumer in America who would accept a brand new vehicle that has had extensive motor work done before the bike was even sold to them. Then sold to them without disclosing the extensive motor work. I am positive that Nick would not accept such a scenario even though he expected me to do it. Chandler Harleys owner was the one that put the resolution into affect and would not have happened with Chandler Harley management due to their "doing business with a lead pipe mentality" Once again I am satisfied.. Cheers

A few weeks ago I walked into the Chandler Harley-Davidson dealership with no intention of purchasing a motorcycle... Well, I fell in love with a used bike while I was there and asked to have my credit checked just for fun. It wasn't long before I was advised that I qualified to purchase the bike and I was so excited! Over the next week there were a series of POTENTIALLY negative experiences that happened due to being given misinformation about extra products/services and features and due to the fact that the wrong keys were zip-tied to the bike and they were unable to locate to correct keys. All of these potentially negative experiences were made POSITIVE by the way they were handled with integrity and professionalism by the employees I came into contact with! I will not share them all here, but I will share a few...When it came to light that I had been given misinformation about an extra service I had purchased, the employee who had sold it to me looked me in the eye, told me he had made a mistake and apologized. He then explained the actual terms (since my bike was used and not new) and gave me the option of purchasing the service with those terms (plus a discount for the error in the original quote which I wholly believed was an honest mistake) or giving me a full refund. When I noticed a long groove in the fork, which was not noticed previously, I was concerned it might pose a hazard and asked them to try to tap it out. When I called later to see if they were successful in tapping it out, I was told that the GM had authorized them to replace the part at no charge to me! When they called me to tell me the bike was ready to be picked up, I was so excited! However, we soon discovered that the keys attached to my bike were the keys to a different bike! I was really upset, but again I was assured that this issue would be taken care of. When they were unable to locate the keys at their dealership or the dealership the bike had come from, they hired a special locksmith to come make a set of keys so I would not have to wait another 2 weeks for replacement keys to come from Harley Davidson. Of course, any buyer would prefer to have a problem-free purchasing experience, but if I had to experience problems I feel fortunate that I experienced them at Chandler Harley-Davidson where the problem solvers had the integrity to aplogize and stand behind their word and their product by taking care of EVERY issue and making sure that I received everything I was told I was getting when I decided to purchase the bike and where EVERY employee...from my awesome sales guy Rick B, to Bob my Finance guy (who I ended up giving a bottle of Advil as a parting gift because MAN! Did he ever NEED IT!) who went through EVERYTHING with me including making sure my warranties were in effect for the proper time periods and making sure I had GAP insurance, to Michael who got my fiancee's newly purchased, but damaged-off-the-shelf helmet replaced and then installed the Blue-tooth system in our helmets, to Chris who REALLY saved my sanity by taking care of getting my security system installed, to Steve and alllllll the AMAZING and incredibly helpful guys in the Service Department, to Chris the GM who followed up with me to make sure that I had been taken care of and EVERY other employee who greeted me with a smile or a kind word even though they HAD to be sick of seeing me day after day! Honestly, everyone I encountered was kind and genuinely wanted to make things right and they DID! When I first purchased the bike many employees told me that I was now a part of their family... By the time I had been through everything I had been through, and saw how they worked so hard to make my experience a positive one, I really DID feel like part of the Chandler Harley-Davidson family!

We have refunded monies to Mr. [redacted] extended warranty company, as well as provided him with gift card.[redacted]General ManagerChandler Harley-Davidson

I think Chandler Harley Davidson is probably one of the worst Harley dealers I've ever done business with. I'm on my 3rd Harley and my first one with Chandler Harley.
I used them because I had some credit issue from our great depression and they seemed to be willing to work with me.
I purchased a 2015 street glide special and put 9k down.
Over the next 3-4 months I put another 7-8k into the bike, with Chandler Harley.
On 6/2/2015 I sent an email to My service writer (Paul) Asking him to Price out the thunder max auto tuner for my street glide.
Paul's reply
From: [email protected] [mailto:[email protected]]
Sent: Tuesday, June 02, 2015 12:58 PM
To: [redacted] Subject: RE: Paul
Thundermax with auto tune on a 14/15 touring bike is a bit spendy 871.16 plus tax, hell we can do a Harley super tuner and full dyno tune for that! THX P
No where in Paul's email does it say anything about [redacted] voiding his warranty OR the fact that they don't carry the thunder max auto tuner
(unless I'm an it like they make me out to be)
Anyways the thunder max was a disaster and never worked properly (honestly it never worked period)
I had them take it off because it got where my bike wouldn't start.
Mind you the part had only been on my bike about 1.5 months so I know Chandler Harley is gonna make this right, right?
Following is an email from Chandler Harley's GM
From: Nicholas M[redacted] [mailto:n[redacted]@chandlerharley.com]
Sent: Thursday, September 10, 2015 11:18 AM
To: [redacted]
Subject: RE: clarification
Morning [redacted],
As a General Manager my job is to make sure that my customers, people like yourself are satisfied, happy and wanting to come back to the store. I would love if that happened all the time, however sometimes I’m not able to help everyone. I hope that’s not the case here.
The product installed on your bike, is a product that we don’t carry. The Thunder Max was requested by you and installed properly on the motorcycle by us. The product failed not Chandler Harley. Chandler Harley did nothing wrong in this situation!!!!!!
LOL
Ok in their defense they did offer me discounts off future purchases lol
reminding you that I've already spent 7-8k how much more could I possibly spend there.
I requested a part that you don't carry? Please show me where it says anything about you not carrying the part or about the fact that I'm going to void my warranty (which you made me feel like an it because everyone knows this)
I've not meant anyone that knows a part installed by Harley Davidson could possibly void their warranty!!!!! NO ONE
It's funny how you sold me the extended warranty along with 6 oil changes and I can't even get a call back to schedule an oil change lol...too funny

Tell us [redacted] concerns were that the cables of her motorcycle were not as tight as they were when she brought the bike in to be worked on.  I spoke to [redacted] about the cables she was referring to and let her know that I would be happy to replace...

them along with the lower half of the switch house casing. I asked her to come down so she could see how they would look and feel once we replaced everything. When she came to the dealership, I showed her a brand new bike and pointed out the cables. I told her to look and feel the cables so she would know what to expect  when we replaced them on her bike. After seeing the new ones and feeling their tension she agreed to let us replace the cables on her bike. We ordered the parts and are waiting for them to arrive. 
Nick M[redacted]
General Manager
Chandler Harley-Davidson
why here...

1.)
Chandler  Harley  Davidson  lied  to  me  when  I  purchased  the  bike  saying   "We  have  to  pay  $ 688   to  our  mechanic   for  the  inspection."    If   the  bike   was  indeed  inspected  and  certified  for   $ 688   I   should  get  the   certificate  that  I  paid  for.    Chandler  Harley  Davidson   obviously  is  not  able  to  produce   this  certificate  because  the  bike   was  appraised  but  not  inspected.
 
2.)   
 
I  feel  that  it  is  fraud  to  charge  twice  the  amount  of   the  actual  cost  of   the  registration  without  refunding  the  difference.   (They  already  charged  $ 499   for  their   job  to  apply  for  the  title  and  registration,  a  job  which  probably  takes  less  than  an  hour)

Mr. [redacted] contacted the dealership regarding the “UVC” charge of $688.50 on his used 2015 XG750 Harley-Davidson. Mr. [redacted] was informed by our sales...

manager (Chris Rottinger) that every motorcycle (used), that is taken in on trade or purchased from an outside source, goes through an inspection or “used vehicle certification” from Chandler Harley-Davidson. When Chandler Harley-Davidson sells a used motorcycle(s) there is a fee  of $688.50 attached to it.  This is standard practice in the dealership industry. Each dealership attaches certain charges to the sale of a vehicle. Mr. [redacted], like every other customer who purchases or has purchased a used vehicle from Chandler Harley was charged our standard $688.50 fee.  

As a motorcycle dealership we are required to charge customers Tax, Title, license and a documentation fee (DOC). Mr. [redacted] purchased the motorcycle from Chandler Harley-Davidson so he was charged these “Fees”. Prior to taking possession of the motorcycle Mr. [redacted] was shown a worksheet disclosing the complete breakdown of all the numbers including the ($688.50) in question and was also given a “Bill Of Sale” (BOS) which he signed, giving us authorization to proceed with the transaction.

Mr. [redacted] purchased a 2015 XG750 Harley-Davidson with a NADA retail value of $6,260.00. Chandler Harley-Davidson is being accused of being a “Greedy” dealership and or not explaining our “fees” properly.  My wish is, this letter finds Mr. [redacted] and clarifies all his concerns. The last thing we want our customers to think or feel is that they were somehow where taken advantage of. Mr. [redacted] paid $2,200.00 under average retail ($3,999.00).  I hope Mr. [redacted] realizes that he created a great transaction for himself.  

If anything is needed in the future I hope he feel compelled to contact me directly.

Nick M[redacted]