Chandler Regional Medical Center

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below As I stated on one of the several emails sent to Chandler Regional, the nurse [redacted] was very rude and tried to manipulate me, through fear, into staying In my original complaint I stated *** said she was NOT able to complete the NST and therefore she could not verify the well being of my twins She told me that my twins were at risk and bullied me into signing an Against Medical Advice form releasing the hospital from any liability That is why I am surprised to read the business' response saying that they completed the testingThis is a charade to avoid taking any responsibility for their employee's actions Regards, [redacted]

We are in receipt of the complaint id# [redacted] received on June 18, We thank you for the opportunity to reply to the patients concerns regarding billing and payments The patient was being billed $as we did not have the insurance information on fileAfter reviewing the letter from your office, it was realized insurance was not on fileThe insurance was updated and the request was made to bill the insuranceMy apologies for any inconvenience this has causedPlease allow 30-days for insurance to process this claim I have left two phone messages requesting the patient/guarantor to return my callI have not been able to reach him and my calls have not been returnedI am in need of additional information to locate the payment the patient/guarantor states he made of $Once I am able to receive additional information, I will have the payment researched My apologies I am unable to resolve both concerns listed on the complaintHowever, if the patient would call me directly at [redacted] ext [redacted] to provide additional information, I will then be able to provide information regarding his payment Thank you for entrusting Chandler Regional Medical Center for your healthcare needsWe wish to remain your healthcare provider of choice Sincerely, [redacted] Patient Financial Services

I should start by saying the hospital is great, once you're admitted. The nursing staff is amazing and the care is the absolute best!
However, getting admitted is another story. Their Emergency Room staff are overworked and/or completely incompetent! I went to the ER 4 or 5 times over the past 2 months for the same issue, difficulty breathing. They see fluid on the lungs in the chest x-ray and immediately jump to Pneumonia. Each time they gave a prescription and sent me home.
This last time I returned to Dignity Health Urgent Care, who could not believe I was released. They made notes in the computer and sent me BACK to the ER.
This time I was finally admitted, and additional tests were performed. I did not have Pneumonia, and likely never did. It turned out my heart is only pumping 30%. I was in heart failure this whole time! Inability to breathe, lungs full of fluid, and heart failure are ALL life threatening emergencies. Yet each time I am treated and released? My condition has a 5% mortality rate. That doesn't sound too bad unless you're one of the 5 out of every 100 people. I could have easily gone into A-Fib and died from this at any moment. Isn't the hospital supposed to detect and treat life threatening emergencies? That does not mean draw blood, check x-ray, and send home with a prescription.

We are in receipt of your customer complaint id# *** Thank you for providing this information and allowing us to respond to the patient/guarantors concerns
I spoke to the complainant on 9/10/regarding this matterHe was provided a detailed accounting of the actions taken
in this matterAs a courtesy, the total charges on this account have been adjusted and the account balance is now at
The complainant states this was a satisfactory resoltuion and this resolved his disputeDue to the nature of this matter, we are unable to provide details of the actions taken to the Revdex.com but these details were provided to the responsible party
Thank you for bringing this matter to our attentionsShould there be any additional questions, please contact me directly at ###-###-####
Sincerely,
*** ***
Specialist, Customer Service
Dignity Health

Thank you for the correspondence addressing the concerns of services while a patient at our facilityPatient care is a top priority within our organizationMy apologies you found the services and the billing to be less than excellent
After review of the patient concern, I spoke to our
clinical supervisor of the labor and delivery department She spoke to the patient regarding the services and assured her the matter would be reviewed The discussion between the patient and our clinical supervisor lead us to determine this matter was resolved We were not aware the patient had additional concerns until receiving the complaint from your office
We have sent a request to the facility to review the actions of the staff regarding the concern of the conversation in which the patient stated she heardYour feedback regarding this matter allows us the opportunity to open discussion for ways to improve the patient overall experience
The physician reviewed the test results and they were determined to be complete Your physician was provided with the requested test results The services were completed, insurance processed the claim and applied $to your co-insurance This balance is the patient responsibility and will not be waived
We offer a generous Payment Assistance Program in which we encourage you to apply to assist you with your medical expense Please contact our customer service department at *** to request an application
I am hopeful this addresses your concernWe wish to remain your medical provider of choiceIf you have any further questions regarding your account, please contact me directly at *** ext.***
Sincerely
*** ***
Patient Financial Services
Dignity Health

We are in receipt of the complaint id# [redacted] received on June 18, 2014. We thank you for the opportunity to reply to the patients concerns regarding billing and payments. 
The patient was being billed $852.96 as we did not have the insurance information on file. After...

reviewing the letter from your office, it was realized insurance was not on file. The insurance was updated and the request was made to bill the insurance. My apologies for any inconvenience this has caused. Please allow 30-45 days for insurance to process this claim. 
I have left two phone messages requesting the patient/guarantor to return my call. I have not been able to reach him and my calls have not been returned. I am in need of additional information to locate the payment the patient/guarantor states he made of $324.00. Once I am able to receive additional information, I will have the payment researched. 
My apologies I am unable to resolve both concerns listed on the complaint. However, if the patient would call me directly at [redacted] ext [redacted] to provide additional information, I will then be able to provide information regarding his payment. 
Thank you for entrusting Chandler Regional Medical Center for your healthcare needs. We wish to remain your healthcare provider of choice.
Sincerely, 
[redacted] 
Patient Financial Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
As I stated on one of the several emails sent to Chandler Regional, the nurse [redacted] was very rude and tried to manipulate me, through fear, into staying.  In my original complaint I stated [redacted] said she was NOT able to complete the NST and therefore she could not verify the well being of my twins.  She told me that my twins were at risk and bullied me into signing an Against Medical Advice form releasing the hospital from any liability.  That is why I am surprised to read the business' response saying that they completed the testing. This is a charade to avoid taking any responsibility for their employee's actions.
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

As I stated on one of the several emails sent to Chandler Regional, the nurse [redacted] was very rude and tried to manipulate me, through fear, into staying.  In my original complaint I stated [redacted] said she was NOT able to complete the NST and therefore she could not verify the well being of my twins.  She told me that my twins were at risk and bullied me into signing an Against Medical Advice form releasing the hospital from any liability.  That is why I am surprised to read the business' response saying that they completed the testing. This is a charade to avoid taking any responsibility for their employee's actions.

Regards,

We are in receipt of the complaint id# [redacted] received on June 18, 2014. We thank you for the opportunity to reply to the patients concerns regarding billing and payments. 

The patient was being billed $852.96 as we did not have the insurance information on file. After...

reviewing the letter from your office, it was realized insurance was not on file. The insurance was updated and the request was made to bill the insurance. My apologies for any inconvenience this has caused. Please allow 30-45 days for insurance to process this claim. 

I have left two phone messages requesting the patient/guarantor to return my call. I have not been able to reach him and my calls have not been returned. I am in need of additional information to locate the payment the patient/guarantor states he made of $324.00. Once I am able to receive additional information, I will have the payment researched. 

My apologies I am unable to resolve both concerns listed on the complaint. However, if the patient would call me directly at [redacted] ext [redacted] to provide additional information, I will then be able to provide information regarding his payment. 

Thank you for entrusting Chandler Regional Medical Center for your healthcare needs. We wish to remain your healthcare provider of choice.

Sincerely, 

[redacted] 

Patient Financial Services

We are in receipt of your customer complaint id# [redacted] Thank you for providing this information and allowing us to respond to the patient/guarantors concerns.

I spoke to the complainant on 9/10/2014 regarding this matter. He was provided a detailed accounting of the actions taken...

in this matter. As a courtesy, the total charges on this account have been adjusted and the account balance is now at 0.00.

The complainant states this was a satisfactory resoltuion and this resolved his dispute. Due to the nature of this matter, we are unable to provide details of the actions taken to the Revdex.com but these details were provided to the responsible party.

Thank you for bringing this matter to our attentions. Should there be any additional questions, please contact me directly at ###-###-####.

Sincerely,

Specialist, Customer Service

Dignity Health

Thank you for the correspondence addressing the concerns of services while a patient at our facility. Patient care is a top priority within our organization. My apologies you found the services and the billing to be less than excellent.

After review of the patient concern, I spoke to our...

clinical supervisor of the labor and delivery department.  She spoke to the patient regarding the services and assured her the matter would be reviewed.  The discussion between the patient and our clinical supervisor lead us to determine this matter was resolved.  We were not aware the patient had additional concerns until receiving the complaint from your office.

We have sent a request to the facility to review the actions of the staff regarding the concern of the conversation in which the patient stated she heard. Your feedback regarding this matter allows us the opportunity to open discussion for ways to improve the patient overall experience.

The physician reviewed the test results and they were determined to be complete.  Your physician was provided with the requested test results.  The services were completed, insurance processed the claim and applied $227.23 to your co-insurance.  This balance is the patient responsibility and will not be waived.

We offer a generous Payment Assistance Program in which we encourage you to apply to assist you with your medical expense.  Please contact our customer service department at [redacted] to request an application.

I am hopeful this addresses your concern. We wish to remain your medical provider of choice. If you have any further questions regarding your account, please contact me directly at [redacted] ext.[redacted].

Sincerely.

Patient Financial Services

Dignity Health