Chanel

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

As per our conversation please see *** tracking# [redacted] I attached print screen confirming deliveryKindly let me know if you need anything elseThank you!?

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: no email with instructions was sent to [redacted] @***.comPlease resend Regards, [redacted]

On Nov 25, I purchased some shoes from this merchantAt the time of trying on the shoes I told the representative that the shoes seemed a little to small and expressed my concerns that the shoes might become an issue when I decided to wear them such as cause pain and blistersThe representative informed me that the material should stretch and if they didn't I could exchange the shoesOf course, the shoes never stretched and causes extreme pain after the first wearI contacted CHANEL multiple times about returning the shoes for an exchange with no replyI contacted the store today and spoke with the store manager MsF [redacted] and she stated I couldn't exchange because they are not longer in stock, I continued to ask for a refund if I returned the shoes and she stated no as well because it was not within the day windowI explained to her that I was not told about a day window and I live hours from the store; I was willing to [redacted] the shoes for a refundI feel ripped off bec

Dear Revdex.com,
We are sorry to learn of *** *** delay in receiving her order
We have researched her case and please know that a replacement order has been shipped to her and is scheduled for delivery today February 17thTracking# ***
Thank you very much for the feedback and once
again our apologies for any inconvenience
Chanel Customer Care

On Nov 25, I purchased some shoes from this merchantAt the time of trying on the shoes I told the representative that the shoes seemed a little to small and expressed my concerns that the shoes might become an issue when I decided to wear them such as cause pain and blistersThe representative informed me that the material should stretch and if they didn't I could exchange the shoesOf course, the shoes never stretched and causes extreme pain after the first wearI contacted CHANEL multiple times about returning the shoes for an exchange with no replyI contacted the store today and spoke with the store manager MsF* and she stated I couldn't exchange because they are not longer in stock, I continued to ask for a refund if I returned the shoes and she stated no as well because it was not within the day windowI explained to her that I was not told about a day window and I live hours from the store; I was willing to *** the shoes for a refundI feel ripped off bec

From: Cristina S*** Date: Wed, Sep 9, at 4:PMSubject: Claim# ***To: ***@myRevdex.com.orgDear *** ***, Thank you for your assistance this afternoon, it was a pleasure speaking to you.
Please note that in regards to the above claim we
have provided assistance to *** *** and her repaired shoes have been returned to her last month. Chanel has repaired the shoes and waved the repair fee, we have also procured replacement laces from Paris and we have replaced the laces at no charge. I am confident that *** *** is satisfied with the outcome, please don't hesitate to contact me directly with any additional questions. Thank you! Warm regards, Cristina S*CHANEL, IncAssociate Director | Customer Care***@chanelusa.comP: ###-###-####

On two separate occasions I was sent USED deodorant sticksThe first was received via Order ***; the deodorant stick box was covered in fingerprints, had no shrink wrap, and the stick itself had smears all over the thad been usedI called to voice my displeasure and I was sent a second deodorant stickUpon receipt, this deodorant stick also had no shrink wrap, fingerprints, etcand moreover, had HUMAN HAIR on the stick itselfThis is clearly retaliation for my initial complaint given the deplorable conduct of the telephone customer service representativesMost notably, *** **
I seek a full refund for the deodorant stick (including the sales tax) and for someone from management to call my legal counsel-the phone number for my legal counsel has been provided numerous times to telephone customer service representatives but, no one has bothered to call

I ordered some lipstick online ($40)The tracking showed that the product was delivered on 2/9/at 1:PM and left on the porchOn 2/I called Chanel customer service and let them know I had not received the packageThey suggested I check with neighbors and call them backThey said at that point they would file a claim with *** as it was a shipping issue I check with neighbors, my husband, and my son and no packageI filed a claim with ***I emailed Chanel customer service and let them know how disappointed I wasI do not often spend $on lipstick but I was treating myself for my 40th birthdayNow I have no lipstick and am out $I do not have a say in who Chanel choses to use for the shipment of their merchandiseI purchased the merchandise from ChanelI feel Chanel should make this rightAt this point, I have paid for something I do not haveI consider Chanel a high quality and luxury brandI am actually shocked that their customer service was not willing to

Dear Revdex.com, Please note that we are trying to understand if there are alternative options that can be offered to mMs***
As there are several departments involved kindly allow for another week or two for a complete response
Thank you

From: Cristina S*** Date: Wed, Sep 9, at 4:PMSubject: Claim# ***To: ***@myRevdex.com.orgDear *** ***, Thank you for your assistance this afternoon, it was a pleasure speaking to you. Please note that in regards to the above claim we have provided assistance to *** ***
and her repaired shoes have been returned to her last month. Chanel has repaired the shoes and waved the repair fee, we have also procured replacement laces from Paris and we have replaced the laces at no charge. I am confident that *** *** is satisfied with the outcome, please don't hesitate to contact me directly with any additional questions. Thank you! Warm regards, Cristina S*CHANEL, IncAssociate Director | Customer Care***@chanelusa.comP: ###-###-####

I recently purchased a pair of sunglasses from the website,Chanel.com and after only a couple months they are starting to fall apart The pearls on the arms are starting to change colors and have small what looks like cracks underneath whatever coating is on themAlso, the case interior is separating from the exterior, it looks like the glue is not holding it togetherIt is the second time I have an issue with the case,and it was already repaired once,and again it falls apartI have contacted customer service already, and the corresponding department has deemed this not to be a quality issue without any explanation why are the pearls crack or case is not glued togetherI have sent pictures to the business as well

Dear Revdex.com,
We are sorry to learn of *** *** delay in receiving her order
We have researched her case and please know that a replacement order has been shipped to her and is scheduled for delivery today February 17thTracking# ***
Thank you very much for
the feedback and once again our apologies for any inconvenience
Chanel Customer Care

From: Cristina S[redacted]<[redacted]>Date: Tue, Nov 15, 2016 at 11:59 AMSubject: Claim [redacted]To: [redacted]
Dear Revdex.com,Please note that I have been unable to reply through the website, however I have email confirmation from the client Ms. [redacted] that she received instructions and is submitting the sunglasses for assistance.Could you please confirm you have the most updated information and let me know if you need any additional info?Thank you!

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must...

give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: no email with instructions was sent to [redacted].com. Please resend. 
Regards,
[redacted]