Chaney Instrument Co

We have investigated the consumers complaint and we are willing to go ahead and replace the outdoor sensor for him due to the issue he's experienced We have left the consumer a voicemail message and have also followed up with an email.Thank you, [redacted] ***Consumer Support SupervisorAcuRite / Chaney Instrument Co 1-877-221-1252Fax: 262-248-8707www.AcuRite.com

Good Morning,Thank you for reaching out to AcuRite in regards to the recent announcement of the end of service / support for the AcuRite smartHUBAfter reviewing feedback from many of our customers, AcuRite has extended the end of service/support of the AcuRite smartHUB to February 28th, I do understand many of our customers recently purchased the smartHUB and our commitment to meeting the needs of these customers is as strong as everAt this time, a refund will not be issued as requested for the smartHUB you have purchased in March of 2017.I also understand that discontinuing a product can be an adjustment, however, the AcuRite Access is the next upgrade to the smartHUB and was designed based on feedback and feature requests made by our customersAcuRite Access offers many benefits including battery backup to ensure sensor readings are received even during a power outage, ability to store up to hours pf data during a power outage or loss of connection, improved antenna, and support for new / upcoming My AcuRite sensors to name a fewThe $discount offered to purchase the new AcuRite Access was to offset the cost paid for the smartHUBPurchasing the AcuRite Access now is a significant savings to our customers as the discount offer will expire on March 31st, The AcuRite Access will retail for $after this date.I do understand your concerns and frustrationsIt is my hope with the extension of service/support for your current smartHUB you will find this solution agreeableIf you have any questions regarding your smartHUB, please contact the AcuRite Support Team at We are always willing to helpAgain, I do apologize for any inconvenience this may have caused.Thank you,MandyAcuRite Consumer Support Managerere

We have been in contact with Mr [redacted] explaining that the refund check had been issued however a new check will be sent and delivered by FedEx to allow for tracking ability We have also offered a $credit on our website for the inconvenienceThank you, [redacted] ***Consumer Support SupervisorChaney Instrument Co[redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] Here is response back.Just received Revdex.com message stating you made an exception and will pay shipping back yet I have not answered to accept this Read your message I was waiting on the prepaid label to be emailed in the 24-48hrs like you stated I was going to call after and make sure I wasn't charged shipping after the fact like your last message states yet Revdex.com message contradicts I just want my damn money back and I am nlt paying anything else This is ridiculous

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11891519, and while I am not satisfied with the resolution I understand that the company is not willing to do anything to resolve the issue at this point in time so I will accept their lack of action as the resolutionIn the future, however I know that it is useless to reach out to the company for support and will replace the defective equipment with equipment from another companyAt this point, it is not worth my time or energy to continue to try to reach a resolution that is favorable to me with this company as they only care about their bottom line and not the customer Regards, Lori [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***

Hello Mr***, Thank you for your comments regarding your displeasure with the update to the My AcuRite platform and it no longer being compatible with Windows Vista We understand that you are unhappy with this decision unfortunately it was a decision made nearly a year after you purchased your item and was not something we knew when you first contacted us The reason for choosing to not support Windows Vista versus Windows is due to the timing of Microsoft's extended support Windows Vista ended earlier this year while Windows will continue until the year We hope you understand and will consider AcuRite for your weather needs in the futureThank you,Jenny ***Consumer Support ManagerAcuRite / Chaney Instrument Co

Good Morning,Thank you for reaching out to AcuRite in regards to the recent announcement of the end of service / support for the AcuRite smartHUBAfter reviewing feedback from many of our customers, AcuRite has extended the end of service/support of the AcuRite smartHUB to February 28th, I do understand many of our customers recently purchased the smartHUB and our commitment to meeting the needs of these customers is as strong as everAt this time, a refund will not be issued as requested for the smartHUB you have purchased in March of 2017.I also understand that discontinuing a product can be an adjustment, however, the AcuRite Access is the next upgrade to the smartHUB and was designed based on feedback and feature requests made by our customersAcuRite Access offers many benefits including battery backup to ensure sensor readings are received even during a power outage, ability to store up to hours pf data during a power outage or loss of connection, improved antenna, and support for new / upcoming My AcuRite sensors to name a fewThe $discount offered to purchase the new AcuRite Access was to offset the cost paid for the smartHUBPurchasing the AcuRite Access now is a significant savings to our customers as the discount offer will expire on March 31st, The AcuRite Access will retail for $after this date.I do understand your concerns and frustrationsIt is my hope with the extension of service/support for your current smartHUB you will find this solution agreeableIf you have any questions regarding your smartHUB, please contact the AcuRite Support Team at We are always willing to helpAgain, I do apologize for any inconvenience this may have caused.Thank you,***AcuRite Consumer Support Manager

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

I have left a voicemail for the customer today, February 3rd, and also followed up with an email We have offered to send a replacement bridge at no cost and also include a prepaid return label for returning the malfunctioning item

I have a 5/1 weather station. It stopped sending data to my PC. Tried calling Acurite but they no longer offer telephone support. So I send a email. After over an hour I got a response to reinstall the PC-Connect, which I had already done. Reinstalling did not solve the problem. I replied back that It did not resolve the problem. It has been over 3 hours now no reply. It appears that Chaney Instrument/Acurite no longer support their products. I have purchased their productions for years and as of now no longer purchase anything from Chaney Instruments.

Review: I own a 5 and 1 weather station that only lasted about 18 months. My weather station does not show the correct temperature it is stuck at -40%. After researching Chaney's customer support page I found many other people with the same problem. From the support page I have found out that the problem is in the circuit board or boards that I believe Chaney Instrument knew about for awhile but continued to sell these weather stations hoping that they would last past the warranty period. I have been told by a customer service sorry out of warranty we will not do a thing for you but you can buy a new station because the problem has been fixed. After I told them I was going to file a complaint all of a sudden they offer me 50% off a new weather station which also makes me believe they knew of the bad boards. I will not spend more money on a problem I did not cause. All I ask of Chaney Instrument is to stand behind the products they sell and either repair or replace my weather station.Desired Settlement: To repair or replace my weather station

Business

Response:

We have investigated the consumers complaint and we are willing to go ahead and replace the outdoor sensor for him due to the issue he's experienced. We have left the consumer a voicemail message and have also followed up with an email.Thank you,[redacted]Consumer Support SupervisorAcuRite / Chaney Instrument Co. 1-877-221-1252Fax: 262-248-8707www.AcuRite.com

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: ON OCTOBER 17, 2013 WE RETURNED A DEFECTIVE IN WARRANTY CLOCK TO THEM BECAUSE IT WAS DEFECTIVE FROM DAY ONE. THEY SENT ME A FORM LETTER DATED 10/29/2013 SAYING THE CLOCK WAS BROKEN BEYOND REPAIR. NO KIDDING. IT WAS DEFECTIVE. THIS CLOCK WAS IN WARRANTY AND CERTAINLY IN THE TIME FRAME OF A PURCHASE. I SENT A FOLLOW UP LETTER IMMEDIATELY, AND THEY NEVER RESPONDED TO IT. ABOUT 6 LETTERS HAVE GONE TO THEM SINCE, INCLUDING THE LAST ONE ON OCTOBER 1, 2014, AND THEY NEVER RESPONDED TO ANY OF THEM EITHER.Desired Settlement: REPLACEMENT OR FULL RETAIL REFUND PLUS POSTAGE TO SHIP THEIR DEFECTIVE CLOCK BACK TO THEM

Business

Response:

Good Afternoon,We have reached out to Mr. [redacted] via email offering a replacement for his defect clock. I am awaiting his reply.Thank you,[redacted]

Consumer Support Supervisor

AcuRite / Chaney Instrument

Co. [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

From: [redacted]Date: Wed, Feb 18, 2015 at 5:26 PMSubject: Re: You have a new message from the Revdex.com of WisconsinTo: "[redacted]They have reached out to me. We will accept a replacement. Thanks for your help.

Review: I recently purchased an internet bridge from Acu-Rite that is supposed to be an bridge over the internet for a 5 in 1 home weather station. Once the Internet Bridge is registered to the backyard weather application as required by the Manufacture in order to send my weather information over the internet, within 1 hour I will get a message from the service saying that my Internet Bridge has stopped reporting. I have contact customer support on many occasions and they help to temporarily solve the problem but within an hour the internet bridge stops responding. I paid about 70.00 for this item and I am not happy at all with this purchase. It is obvious that the company was not expecting such a large volume of sales, which is beyond me as they offered the product for sale at Costco for the holiday season. they should have expected higher sales and built out the infrastructure in advance. The president of the company actually sent an email out to all new registered product owners stating that they had not anticipated so many sales and would have to build out the infrastructure. Additionally I have been told that because I am using Windows 10.0 software on my computer, that this is the reason that the product will not work. yet the product worked correctly without any problems for the first week.Desired Settlement: I would like the product to be replaced and the cost of shipping to be covered by the Manufacture, both ways. I would also like to know that if the problem continues with a replacement unit, that I be credited the full cost of the product. I would also like to have a phone number that I can call. both of the phone numbers on the website are not working. When I called on 2/1/16 @ 9:30AM PST I got a message stating that they were having problems with there phone system

Business

Response:

I have left a voicemail for the customer today, February 3rd, and also followed up with an email. We have offered to send a replacement bridge at no cost and also include a prepaid return label for returning the malfunctioning item.

Review: On 12/21/2013 I placed an online order for an AcuRite Digital Indoor/Outdoor Thermometer with Intelli-Time Clock 00754. On 12/23/2013 I received a Shipping Confirmation: Shipment #[redacted] for Order #[redacted] stating "Thank you for shopping with [redacted]. Your order has shipped, and is now complete." The item was shipped by Chaney Instrument Co., Lake Geneva, WIS. The Shipment Confirmation included a Tracking Number: The package was shipped via Federal Express - Smart Post. I HAVE NOT RECEIVED THE ITEM. Each time I send a follow up asking why I haven't received my order, Chaney emails me a Case Number and says I will receive an update within 3 business days but I never receive an update. When I question it, they just send me another Case Number with the same message.

I have tracked the package and it seems to be stuck at [redacted] in Charlotte, NC, but no one can tell me why/no one responds. I have not included a credit card number.Desired Settlement: Delivery of order now, or a refund.

Business

Response:

I have responded to Ms. [redacted] by email today, January 11th. It appears that the package in questions was delivered to her on January 8th. I have asked her to let us know if she has still not received it and then we will send a new weather station at no cost to her.

Thanks,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regarding the Subject Complaint, I finally received the item. Thank you for accepting my complaint. What should have been a 2-3 day delivery time ended up taking over two weeks.

Review: I hav e purchased this ten a month ago.From the start,there was nothing but problems.The temperature gauge was off by 10 degrees.They sent me a sensor.This had no effect and still the same problem.Then after another attempt,they sent me a new unit.This did the same thing.There has to be a human error in this item.There is no reason this happened every time.The last time,I tried to contact them.They did not want to make contact with me.I kept getting emails saying they would get back to me.It took almost two and a half weeks to get a response.Then they wanted to get the item back to test it.I have no idea why they would want to test it,when I was sent the sensor then the complete unit.Testing it would be in vein.Desired Settlement: I would like an exchange on more model up,hoping this would take care of this issue,with being that specific item.I have told the Company I have been doing business with them for years.There was no issue ever with the company's products.If the new unit is not an option.Then there has to be some kind of restitution.

Business

Response:

We have reached out to [redacted] today, Oct. 21st inquiring as to how we can resolve this situation. We have offered a replacement or a reimbursement for the purchase amount. At this time, we are awaiting a response.

Thank you,

Consumer Support Supervisor

Chaney Instrument Co.

Review: Weather Forecaster Model [redacted] purchased on 12/05/2013 under order number [redacted] for $$53.99 was dead out of the box with a clock battery reading zero volts. A new battery did not correct the Self Setting Intelli-Time Clock. Manual setup of the weather forecaster was required and never worked properly. On 23 December 2013, I returned the unit. The unit was received Chaney Company on 27 December 2013 via USPS Priority Mal tracker [redacted] 131 6074. Since its return, the company has sent me an e-mail and says the case #[redacted] is settled BUT does not indicate how it was settled. It is now impossible to communicate since their communications are automated by voice mails or e-mails....never a real person. The Revdex.com is my only hope to recover cost of defective item.Desired Settlement: $53.99 refund of purchase price.

Business

Response:

This complaint is regarding a refund request for a returned order. The order was fully refunded on Dec. 30, 2013.

Thank you,

Consumer

Support Supervisor

Chaney

Instrument

Co.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Please close complaint, I have received a credit for my item on my credit card.

Thanks for the help.

Review: This complaint is regarding acurite case #[redacted]. Some parts of my order are defective. After using their warranty claims service twice, I declined warranty repair a third time for items. This would have been the third time using the warranty claim process in only 2 months ownership of product. This to me is unacceptable. Upon requesting a refund instead of repair service for the defective products, I was denied because I do not have the original packaging. Even though I was planning to use refund to purchase a different acurite product to replace the defective ones and pay the difference out of my own pocket, they are still unwilling to provide a satisfactory resolution to this matter. If Acurite is not willing to stand behind there products, I will gladly take my business elsewhere in the future.Desired Settlement: Refund for defective products so that I may purchase comparable properly functioning weather equipment from acurite. Gift card or store credit would be acceptable. Also, in addition to refund, a discount code for the headache of a weeks worth of back and forth with customer service trying to get them to stand behind their products would be nice as well.

Business

Response:

I have spoken with this customer regarding his dissatisfaction. We have sent him the new weather station he requested and he is returning the malfunctioning product at no cost to him.

Review: bought a clock which did not function. called cust service to see if this was a product problem. Cust service rep stated replacement would be sent upon rec't of emailed copy of proof of purchase and UPC code - sent.

follow-up call made inquiring about process, resend emails. another follow-up call made and cust serv rep stated the paperwork was in process and replacement waiting to be shipped. follow-up call one month later (no rec't of replacement product) and cust serv rep stated NO CORRESPONDENCE REC'D ... will not send replacement.

all email correspondence sent again. customer service representative stated there could be no further help.Desired Settlement: replace with FUNCTIONING product or REFUND FULL AMOUNT !!

Business

Response:

We have reached out to the customer this morning,, Sept. 19th, by email to offer an apology for the delay in shipping the replacement clock out. The clock has now shipped and the customer should receive within a few days.

Thank you,

Consumer Support Supervisor

Review: My husband received an Acu-Rite Weather Station Model #[redacted] as a gift at Christmas time. Shortly after we started using it I noticed that many times the temperature never changed and was not accurate so I returned it to [redacted] where I had been told it was purchased. They exchanged it and it was doing the same thing. It would be 5 degrees and it would show 35 or 40. I tried different batteries etc. and nothing worked so I went back to [redacted] and told them I wanted to exchange it again but since this was not working I would like to get a different model and I would be glad to pay the difference. She told me well you don't have the box, so we can't do anything for you (I worked at [redacted] and I know they take things that are not in the box if they are defective especially if they still have it in the store because they can get a upc easily) and she took my receipt (which I had gotten from the person who gave the gift)and tossed it in the garbage and turned her back on me. I tried to find a manager but to no avail so I told her I am going to go to the company and her response. I came home and sent an email to Accurite. I was told that I would hear from them in 48 hours. After several days I got an email saying they were busy but would be in contact. After a couple weeks I got an email telling me what to do an asking more question. I had told them all about [redacted] etc in the first email (wish I wouldn't have now) Anyway last week I got an email saying, we did not know it was a gift and we will let you know. This week I got an email saying sorry since you got it at [redacted] we can't do anything. They knew from the start it was gotten at [redacted] andwhy does that nullify the warranty. They were so slow in handling thi and their emails are so conflicting. I was not able to explain enough in the settlement description area.Desired Settlement: I would like a replacement or a refund of the monies spent. I don't want the same model - I want to go to a more expensive model They have a model that has the wind speed etc and I would like to get that. This model has a flaw or else it would not take several to find one that works. I think the proper way after all the hassle I have been through would be to give me the more expensive model and call it good or give me a gift certificate to get it. I feel that I was not treated fairly.

Business

Response:

I have contacted Ms. Veik via email today offering several options for similarly priced weather stations as a replacement. I am awaiting her response.

Thank you,

Consumer

Support Supervisor

Chaney

Instrument

Co.

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Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I am satisfied with their offer if they follow through with it.