Chaney Instrument

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The company knowingly and willfully sold a product in which they were aware would be discontinued and obsolete, without the knowledge of the customerIt is my feeling this was nothing more than an attempt to unload their remaining inventory of soon-obsolete equipment at the expense of their newer customersWith thousands (or perhaps tens of thousands) of these devices in service, it appears the company is deceptively generating a handsome profit from this action.This is nothing more than an attempt to force customers to purchase new products, thus raising the profits of the companyIt is my opinion this is a deceptive trade practice, along with advertisingThe item was touted as being able to complete the required task of transmitting weather data to services such as a smart phone application, and an online weather service known as Weather Underground, via the InternetIn less than days of my purchase, I, and others, were informed via email, this device would no longer complete these tasksThus, rendering the equipment useless.I would refer to one of many cases where Apple was sued for $million in damages on behalf of four consumers, "because tens of thousands of similarly situated putative class members," were tricked into purchasing newer model iPhones based on Apple telling consumers they needed the latest iPhones for better speed and performance.At this point, along with my complaint submitted to the Revdex.com, I'm in the process of filing a complaint with the Wisconsin Department of Justice, and the Federal Trade Commission, for deceptive trade practice.Rather than make things right with newer customers (people who purchased the soon-obsolete equipment in the past days), the company has done nothing more than to put me on a quest to take legal action on behalf of others and myselfI will seek the advice of a class action attorney in this matter.With the above being stated, the Revdex.com may close this case as "Unresolved"Sincerely*** ** *** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me While I feel that the incentive coupon offer should be extended for current SmartHub users to compliment the comtinued lifespan of the SmartHub device, I accept that the discontinuation of the product and the cease of functionality now allows owners an acceptable timeframe to consider options
Regards,
*** ***

I phoned the customer this morning regarding his AcuRite weather station not working correctly Prior to my phone call he was able to resolve the problem with the place of purchase and is happy with that outcome

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Good Morning [redacted],Thank you for reaching out to AcuRite in regards to the recent announcement of the end of service / support for the AcuRite smartHUB. After reviewing feedback from many of our customers, AcuRite has extended the end of service/support of the AcuRite smartHUB to February...

28th, 2019. I do understand many of our customers recently purchased the smartHUB and our commitment to meeting the needs of these customers is as strong as ever. At this time, a refund will not be issued as requested for the smartHUB you have purchased in March of 2017.I also understand that discontinuing a product can be an adjustment, however, the AcuRite Access is the next upgrade to the smartHUB and was designed based on feedback and feature requests made by our customers. AcuRite Access offers many benefits including battery backup to ensure sensor readings are received even during a power outage, ability to store up to 12 hours pf data during a power outage or loss of connection, improved antenna, and support for new / upcoming My AcuRite sensors to name a few. The $90 discount offered to purchase the new AcuRite Access was to offset the cost paid for the smartHUB. Purchasing the AcuRite Access now is a significant savings to our customers as the discount offer will expire on March 31st, 2018. The AcuRite Access will retail for $129.99 after this date.I do understand your concerns and frustrations. It is my hope with the extension of service/support for your current smartHUB you will find this solution agreeable. If you have any questions regarding your smartHUB, please contact the AcuRite Support Team at 262.729.4852. We are always willing to help. Again, I do apologize for any inconvenience this may have caused.Thank you,[redacted]AcuRite Consumer Support Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Good Morning [redacted],Thank you for reaching out to AcuRite in regards to the recent announcement of the end of service / support for the AcuRite smartHUB. After reviewing feedback from many of our customers, AcuRite has extended the end of service/support of the AcuRite smartHUB to February...

28th, 2019. I do understand many of our customers recently purchased the smartHUB and our commitment to meeting the needs of these customers is as strong as ever. At this time, a refund will not be issued as requested for the smartHUB you had purchased in August 2016 as the warranty is no longer valid.I also understand that discontinuing a product can be an adjustment, however, the AcuRite Access is the next upgrade to the smartHUB and was designed based on feedback and feature requests made by our customers. AcuRite Access offers many benefits including battery backup to ensure sensor readings are received even during a power outage, ability to store up to 12 hours pf data during a power outage or loss of connection, improved antenna, and support for new / upcoming My AcuRite sensors to name a few. The $90 discount offered to purchase the new AcuRite Access was to offset the cost paid for the smartHUB. Purchasing the AcuRite Access now is a significant savings to our customers as the discount offer will expire on March 31st, 2018. The AcuRite Access will retail for $129.99 after this date.I do understand your concerns and frustrations. It is my hope with the extension of service/support for your current smartHUB you will find this solution agreeable. If you have any questions regarding your smartHUB, please contact the AcuRite Support Team at 262.729.4852. We are always willing to help. Again, I do apologize for any inconvenience this may have caused.Thank you,[redacted]AcuRite Consumer Support Manager

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I would like to add that I appreciate the offer from Cheney to replace the defective product. I do need further information from Cheney as to how to make the exchange 
Regards,
[redacted]

Good Morning [redacted],Thank you for reaching out to AcuRite in regards to the recent announcement of the end of service / support for the AcuRite smartHUB. After reviewing feedback from many of our customers, AcuRite has extended the end of service/support of the AcuRite smartHUB to February 28th,...

2019. I do understand many of our customers recently purchased the smartHUB and our commitment to meeting the needs of these customers is as strong as ever. At this time, a refund will not be issued as requested for the smartHUB you had purchased in 2016 as the 1 year warranty is no longer valid.I also understand that discontinuing a product can be an adjustment, however, the AcuRite Access is the next upgrade to the smartHUB and was designed based on feedback and feature requests made by our customers. AcuRite Access offers many benefits including battery backup to ensure sensor readings are received even during a power outage, ability to store up to 12 hours pf data during a power outage or loss of connection, improved antenna, and support for new / upcoming My AcuRite sensors to name a few. The $90 discount offered to purchase the new AcuRite Access was to offset the cost paid for the smartHUB. Purchasing the AcuRite Access now is a significant savings to our customers as the discount offer will expire on March 31st, 2018. The AcuRite Access will retail for $129.99 after this date.I do understand your concerns and frustrations. It is my hope with the extension of service/support for your current smartHUB you will find this solution agreeable. If you have any questions regarding your smartHUB, please contact the AcuRite Support Team at 262.729.4852. We are always willing to help. Again, I do apologize for any inconvenience this may have caused.Thank you,[redacted]AcuRite Consumer Support Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I did get a call finally from the company but Technical support could not help me with my issue without taking the sending unit off the roof (we were in the middle of a snow storm and there continues to be ice on my metal roof).   I don't think there is any reason to take the unit down since my other two displays (receivers) are working fine.  However I agreed to get up there on my high roof when the weather was good to take the sending unit down if that was what it would take to get warranty service.   However about two days later I got an email from the company that my case was closed (not at all my agreement with the lady I spoke with)  When I replied to the email that my case was closed I got a automated response that was something to the effect that responding to that email would not be read by a person (I may not have that just right).   Anyway I continue with one display that doesn't work even though two others are working fine.   It seemed like the only reason I got any response at all was because I filed this complaint.
Regards,
[redacted]

Good Afternoon,We do see that the customer was able to reach customer support via phone the afternoon of April 26th.  We have since verified that the product is defective and under warranty therefore a replacement product has been sent.  The expected delivery date of the new product to the...

customer is May 7th. I do apologize for the difficulty reaching our customer support and that this made the customer feel as though we were trying to deter him from reaching out for assistance.  This is never the way we want to make our customers feel and we are looking into ways that we can improve and avoid this dissatisfaction in the future. Thank you,[redacted]
Customer Service Manager

Good Afternoon [redacted],Thank you for reaching out in regards to your recent experience with AcuRite.On Tuesday August 29, 2017 I emailed you to inform you I would be happy to send a replacement hub to you without requiring the return of the original hub. Unfortunately we are unable to provide the...

firmware update as requested. I requested for the shipping address to be verified before shipment to ensure the hub is delivered without issue. In order to send the replacement and to resolve your concern, at your convenience, can you please confirm the address for the delivery of replacement?I look forward to your response and sincerely apologize for the inconvenience.Thank you,[redacted]
AcuRite Consumer Support Manager262.249.3230

[redacted], my address is[redacted] 
[redacted]Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Good Morning [redacted],Thank you for reaching out to AcuRite in regards to the recent announcement of the end of service / support for the AcuRite smartHUB. After reviewing feedback from many of our customers, AcuRite has extended the end of service/support of the AcuRite smartHUB to February 28th,...

2019. I do understand many of our customers recently purchased the smartHUB and our commitment to meeting the needs of these customers is as strong as ever. At this time, a refund will not be issued as requested for the smartHUB you have purchased in March of 2017.I also understand that discontinuing a product can be an adjustment, however, the AcuRite Access is the next upgrade to the smartHUB and was designed based on feedback and feature requests made by our customers. AcuRite Access offers many benefits including battery backup to ensure sensor readings are received even during a power outage, ability to store up to 12 hours pf data during a power outage or loss of connection, improved antenna, and support for new / upcoming My AcuRite sensors to name a few. The $90 discount offered to purchase the new AcuRite Access was to offset the cost paid for the smartHUB. Purchasing the AcuRite Access now is a significant savings to our customers as the discount offer will expire on March 31st, 2018. The AcuRite Access will retail for $129.99 after this date.I do understand your concerns and frustrations. It is my hope with the extension of service/support for your current smartHUB you will find this solution agreeable. If you have any questions regarding your smartHUB, please contact the AcuRite Support Team at 262.729.4852. We are always willing to help. Again, I do apologize for any inconvenience this may have caused.Thank you,[redacted]
AcuRite Consumer Support Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I will not accept a response that requires me to pay more money to remain the same functionality of the unit I purchased. Please reply with a plan to enable existing customers to receive the same functionality that they expected when purchasing their original Hub unit, at no additional fee. 
Regards,
NA

As a courtesy, we will honor the a replacement for the customer as a one-time courtesy as the registration was accepted. However, we have not had this issue with our customer base regarding this issue. Ultimately the customer is seeking a replacement outside of our policies which the customer has repeatedly been made aware of. We made several attempts to obtain the customers satisfaction which has ultimately lead to this complaint. At your convenience, please provide follow information regarding this complaint. Thank you. [redacted]AcuRite Consumer Support Manager

I have attached the invoice for the customer's order which shows that the product total for the order was $89.98.  The customer used a promotional code and received $10.00 off the order, he received free shipping and no tax charges, therefore the total for the order was $79.98 which was refunded in full.

The customer was contacted on November 15th to update that his return item had been received by our company for return and repair processing.  On November 21st the customer was contacted to inform that the product returned was in working order and we could not replicate the issue therefore the...

item was being returned back to him.  Customer called on November 28th to state that he was still experiencing an issue.  We agreed to refund the amount of the product back to the customer, refund was completed on the same day, Nov. 28th.