Revdex.com: This letter is to inform you that PSS Pool Spa Supplies has carried out to my satisfaction the resolution it proposed for my complaint, filed on 1/21/and assigned ID [redacted] Regards, [redacted] ***
From: Pool Spa Supplies Sent: Thursday, August 10, 1:PMThis customer ordered the wrong partOur policy is that return shipping is the responsibility of the buyer, unless of course we send the wrong unit or the mistake is oursWe were not contacted for assistance prior to the customer placing the order, and his service technician told him the wrong part to orderWhen the customer contacted us, we explained our policy, but this upset himHe did not think it fair for him to cover the cost of the returning the partHe was refunded for his return shipping
Revdex.com:
This letter is to inform you that PSS Pool Spa Supplies has carried out to my satisfaction the resolution it proposed for my complaint, filed on 1/21/and assigned ID ***
Regards,
*** ***
From: Pool Spa Supplies Sent: Thursday, August 10, 1:PMThis customer ordered the wrong partOur policy is that return shipping is the responsibility of the buyer, unless of course we send the wrong unit or the mistake is oursWe were not contacted for assistance prior to the customer
placing the order, and his service technician told him the wrong part to orderWhen the customer contacted us, we explained our policy, but this upset himHe did not think it fair for him to cover the cost of the returning the partHe was refunded for his return shipping
Revdex.com: This letter is to inform you that PSS Pool Spa Supplies has carried out to my satisfaction the resolution it proposed for my complaint, filed on 1/21/and assigned ID [redacted] Regards, [redacted] ***
From: Pool Spa Supplies Sent: Thursday, August 10, 1:PMThis customer ordered the wrong partOur policy is that return shipping is the responsibility of the buyer, unless of course we send the wrong unit or the mistake is oursWe were not contacted for assistance prior to the customer placing the order, and his service technician told him the wrong part to orderWhen the customer contacted us, we explained our policy, but this upset himHe did not think it fair for him to cover the cost of the returning the partHe was refunded for his return shipping
Revdex.com:
This letter is to inform you that PSS Pool Spa Supplies has carried out to my satisfaction the resolution it proposed for my complaint, filed on 1/21/and assigned ID ***
Regards,
*** ***
From: Pool Spa Supplies [***] Sent: Thursday, August 10, 1:PMThis customer was refunded for their order
From: Pool Spa Supplies Sent: Thursday, August 10, 1:PMThis customer ordered the wrong partOur policy is that return shipping is the responsibility of the buyer, unless of course we send the wrong unit or the mistake is oursWe were not contacted for assistance prior to the customer
placing the order, and his service technician told him the wrong part to orderWhen the customer contacted us, we explained our policy, but this upset himHe did not think it fair for him to cover the cost of the returning the partHe was refunded for his return shipping