Change of Pace Services

I am rejecting this response because: I, [redacted] , initiated the visitation agreement with [redacted] on April 14, Please see the attached payments for orientation/supervised visits In addition, please see [redacted] letter of interview and intake confirming we signed the “contract” for supervised visitation services on 4/14/ [redacted] , the father, has NOT been cleared by the Sacramento County [redacted] agency Please see their report confirming an INCONCLUSIVE finding of the allegations of [redacted] abuse Further, the [redacted] therapist made another [redacted] referral after our child disclosed the [redacted] abuse to her Please see her treatment summary dated May 21, The agency clearly did not follow their own guidelines about unauthorized individuals allowed during visits and the court standards which strictly prohibit “gift giving.” Please see the Superior Court Standards and the agency guidelines Change of P.A.C.EServices agency, monitor, [redacted] documents gifts in her reports but doesn’t enforce the court standard o 4/21/ – “Nincoloring book, and [redacted] candy dispenser o 4/28/ – “Pair of shoes.” o 5/12/ – Father talks to child about the “licking game.” o 5/22/ – Father reminds child to follow the rules before he receives treats (ice cream or candy) o 5/26/ – Father buys child gum and candy o 6/9/ – Father brought child turtle activity kit with crayons markers, coloring sheets, and a bubble maker (gun) o 6/23/ – Father buys child chocolate pretzels and skittles o 7/14/ – During the visit Grandmother brings child blueberries, a big sucker, and a Spiderman Cape Please see the agency reports dated 4-21-to 8-4- confirming the gifts I mention above On top of this misconduct by the agency, [redacted] demonstrates a bias towards father and makes statements to the court Please see letters from [redacted] to the Superior Court o 5/12/ – Letter to [redacted] documenting father’s phone call log to child and claims the [redacted] abuse disposition is “unfounded.” [redacted] report dated April 29, concludes the [redacted] abuse allegations as inconclusive o 8/14/ – Letter to [redacted] recommending anger management for me as I took appropriate action against his agency and reported the noncompliance with court standards The Change of P.A.C.EServices agency should be held responsible for their misconduct I would like my payments back as this agency did not comply with the California Law Please continue publish this complaint and process my request

Ms [redacted] was court ordered to share in the cost of hiring a supervised visitation agency after she requested her ex spouse only have contact with his son under agency supervision [redacted] is court ordered to split the cost of visitation fees with her ex spouseMs [redacted] and I do not have a contractual arrangementMy contract is with her ex spouse [redacted] and her ex spouse are engaged in a child visitation and custody dispute [redacted] has alleged that her ex spouse abused their childShe's seeks full legal and physical custodyThe ex spouse gas been investigated by [redacted] and been clearedThe child has been in counseling for nearly a year and has not confessed abuseThe child's therapist questions the mother's motivesA court appointed mediator has reviewed everything and is recommending joint legal and physical custodyThe mediator also questions Ms [redacted] ' motivesNeither the courts, therapists, nor mediator finds fault with the way PACE has provided servicesBoth parents are scheduled to appear in court next weekAll parties investigating this matter believe the complaint is an attempt to have the fathers visitation reports thrown out and discredit the agency in an attempt to upset the fathers good progress and award of joint custodyBecause of the sensitivity of the matter, that this is a court case, because the allegations have proven false, and that there is a minor involved in the matter, this complaint and response be unpublished and dismissedRespectfully requested

I am rejecting this response because:
The Change of P.A.C.EServices Agency did not comply with California Laws while providing supervised visits and I would like a refund back for the services rendered

The mother of complainant who paid for her son's classes met with me on 6/3/2015 to resolve the matter.  We reached an agreement to award the certificate after the participant completes the required work.

I am rejecting this response because:
I, [redacted], initiated the visitation agreement with
[redacted] on April 14, 2014.  Please
see the attached payments for orientation/supervised visits.  In addition, please see [redacted] letter of
interview and intake confirming we signed the “contract” for supervised
visitation services on 4/14/2014.  [redacted]
[redacted], the father, has NOT been cleared by the Sacramento County [redacted]
agency.  Please see their report
confirming an INCONCLUSIVE finding of the allegations of [redacted] abuse.  Further, the [redacted] therapist made another
[redacted] referral after our child disclosed the [redacted] abuse to her.  Please see her treatment summary dated May
21, 2014.  The agency clearly did not
follow their own guidelines about unauthorized individuals allowed during
visits and the court standards which strictly prohibit “gift giving.”  Please see the Superior Court Standards and
the agency guidelines.  Change of
P.A.C.E. Services agency, monitor, [redacted] documents gifts in her reports but
doesn’t enforce the court standard.
o  
4/21/2014
– “Ninja coloring book, and [redacted] candy dispenser.
o  
4/28/2014
– “Pair of shoes.”
o  
5/12/2014
– Father talks to child about the “licking game.”
o  
5/22/2014
– Father reminds child to follow the rules before he receives treats (ice cream
or candy).
o  
5/26/2014
– Father buys child gum and candy.
o  
6/9/2014
– Father brought child turtle activity kit with crayons markers, coloring sheets,
and a bubble maker (gun).
o  
6/23/2014
– Father buys child chocolate pretzels and skittles.
o  
7/14/2014
– During the visit Grandmother brings child blueberries, a big sucker, and a
Spiderman Cape.
Please see the agency reports dated 4-21-14 to 8-4-14
confirming the gifts I mention above.  On
top of this misconduct by the agency, [redacted] demonstrates a bias towards father
and makes false statements to the court. 
Please see letters from [redacted] to the Superior Court.
o  
5/12/2014
– Letter to [redacted] documenting father’s phone call log to child and
claims the [redacted] abuse disposition is “unfounded.”  [redacted] report dated April 29, 2014 concludes the
[redacted] abuse allegations as inconclusive.
o  
8/14/2014
– Letter to [redacted] recommending anger management for me as I took
appropriate action against his agency and reported the noncompliance with court
standards.
The Change of P.A.C.E. Services agency should be held
responsible for their misconduct.  I
would like my payments back as this agency did not comply with the California
Law.  Please continue publish this
complaint and process my request.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Ms. [redacted] was court ordered to share in the cost of hiring a supervised visitation agency after she requested her ex spouse only have contact with his son under agency supervision. [redacted] is court ordered to split the cost of visitation fees with her ex spouse. Ms. [redacted] and I do not have a...

contractual arrangement. My contract is with her ex spouse. [redacted] and her ex spouse are engaged in a child visitation and custody dispute. [redacted] has alleged that her ex spouse abused their child. She's seeks full legal and physical custody. The ex spouse gas been investigated by [redacted] and been cleared. The child has been in counseling for nearly a year and has not confessed abuse. The child's therapist questions the mother's motives. A court appointed mediator has reviewed everything and is recommending joint legal and physical custody. The mediator also questions Ms. [redacted]' motives. Neither the courts, therapists, nor mediator finds fault with the way PACE has provided services. Both parents are scheduled to appear in court next week. All parties investigating this matter believe the complaint is an attempt to have the fathers visitation reports thrown out and discredit the agency in an attempt to upset the fathers good progress and award of joint custody. Because of the sensitivity of the matter, that this is a court case, because the allegations have proven false, and that there is a minor involved in the matter, this complaint and response be unpublished and dismissed. Respectfully requested

Review: The Change of P.A.C.E. Services agency provides supervised visitation and is supposed to adhere to the California Superior Court Rules. This agency provided services for my five year old son to visit with his father which was court ordered as a result of [redacted] abuse concluded by the [redacted] as "inconclusive." The agency was non-compliant with Superior Court Rules Standard 5.20 Title 5(k) which prohibits supervised agencies to allow the exchange of gifts, money, or cards where there are allegations of [redacted].The agency allowed these gifts and the agency monitor documented these gifts in her reports:On Monday, April 21, 2014 [redacted] brings [redacted] candy to the visit. Change of P.A.C.E. monitor Sublett reported he brought him to the visit an Apple sauce Burst, a Ninja coloring book, and [redacted] candy dispenser. On Monday, April 28, 2014 [redacted] brings home a gift of Teenage Mutant Ninjas Turtle tennis shoes (size 9). On Monday, May 12, 2014 Change of P.A.C.E. monitor Sublett reported that [redacted] asks [redacted] about the licking game in violation of Superior Court Rules and asks [redacted] not to discuss the case. On Thursday, May 22, 2014 Change of P.A.C.E. monitor reported that [redacted] reminds him to follow the rules and he could receive ice cream and candy. After the visit [redacted] brought home gifts from his dad which included a Teenage Mutant Ninja Turtle writing desk pad, a bubble gun, and stickers. At this point I told the monitor that gifts and treats are in violation of the Superior Court Rules for supervised visitation and requested that she not allow exchange of gifts. On Monday, July 14, 2014 [redacted] came home from the visit with gifts and treats; specifically a big lollipop, a batman cape, and box of blueberries. As a result of this non-compliance my attorney wrote a Cease and desist letter to [redacted], the director of the agency. In addition, I a complaint letter to the Court to remove them from the provider list.Desired Settlement: I would like the Change of P.A.C.E. Services agency to stop providing services to my son and refund of $175.00 so I can find an objective agency to provide services in accordance with California statute and court rules.

Business

Response:

Ms. [redacted] was court ordered to share in the cost of hiring a supervised visitation agency after she requested her ex spouse only have contact with his son under agency supervision. [redacted] is court ordered to split the cost of visitation fees with her ex spouse. Ms. [redacted] and I do not have a contractual arrangement. My contract is with her ex spouse. [redacted] and her ex spouse are engaged in a child visitation and custody dispute. [redacted] has alleged that her ex spouse abused their child. She's seeks full legal and physical custody. The ex spouse gas been investigated by [redacted] and been cleared. The child has been in counseling for nearly a year and has not confessed abuse. The child's therapist questions the mother's motives. A court appointed mediator has reviewed everything and is recommending joint legal and physical custody. The mediator also questions Ms. [redacted]' motives. Neither the courts, therapists, nor mediator finds fault with the way PACE has provided services. Both parents are scheduled to appear in court next week. All parties investigating this matter believe the complaint is an attempt to have the fathers visitation reports thrown out and discredit the agency in an attempt to upset the fathers good progress and award of joint custody. Because of the sensitivity of the matter, that this is a court case, because the allegations have proven false, and that there is a minor involved in the matter, this complaint and response be unpublished and dismissed. Respectfully requested

Consumer

Response:

I am rejecting this response because:

I, [redacted], initiated the visitation agreement with

[redacted] on April 14, 2014. Please

see the attached payments for orientation/supervised visits. In addition, please see [redacted] letter of

interview and intake confirming we signed the “contract” for supervised

visitation services on 4/14/2014. [redacted]

[redacted], the father, has NOT been cleared by the Sacramento County [redacted]

agency. Please see their report

confirming an INCONCLUSIVE finding of the allegations of [redacted] abuse. Further, the [redacted] therapist made another

[redacted] referral after our child disclosed the [redacted] abuse to her. Please see her treatment summary dated May

21, 2014. The agency clearly did not

follow their own guidelines about unauthorized individuals allowed during

visits and the court standards which strictly prohibit “gift giving.” Please see the Superior Court Standards and

the agency guidelines. Change of

P.A.C.E. Services agency, monitor, [redacted] documents gifts in her reports but

doesn’t enforce the court standard.

Review: I signed up and paid for 12 anger management classes with this company. I was told upon completion I would receive a certificate that I can take to court. I completed the program and took my exit test but have yet to receive my certificate. I called several times and he never returned any of my phone calls. My mother called him from her phone and he returned her call and said the certificate would be mailed on 06/01/15. Today I received an email saying that I left before the closing interview and I took the sign out sheet with me and he would not be able to give me a certificate of completion. My mother called him once again and he stated he could give me a copy of the 12 sign in sheets to take to court. I signed up for a program to provide me with a certificate not sign in sheets. We offered for me to come in a do another closing interview but all he said he could provide was the sign in sheets to take to court. He is so unprofessional he would make appointments and when I show up her would say I was not scheduled and make another appointment. Now he is saying I took a sign in sheet that is used by all participants who signed in that day. #1 why would I take the signout sheet #2 you cannot take the test until you completed the 12 classes.Desired Settlement: I would like a certificate of completion or a refund.

Business

Response:

The mother of complainant who paid for her son's classes met with me on 6/3/2015 to resolve the matter. We reached an agreement to award the certificate after the participant completes the required work.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.