From: Pool Spa Supplies Sent: Thursday, August 10, 2017 1:24 PMThis customer ordered the wrong part. Our policy is that return shipping is the responsibility of the buyer, unless of course we send the wrong unit or the mistake is ours. We were not contacted for assistance prior to the customer...
placing the order, and his service technician told him the wrong part to order. When the customer contacted us, we explained our policy, but this upset him. He did not think it fair for him to cover the cost of the returning the part. He was refunded for his return shipping.
From: Pool Spa Supplies [[redacted]] Sent: Thursday, August 10, 2017 1:24 PMThis customer was refunded for their order.
From: Pool Spa Supplies Sent: Thursday, August 10, 2017 1:24 PMThis customer ordered the wrong part. Our policy is that return shipping is the responsibility of the buyer, unless of course we send the wrong unit or the mistake is ours. We were not contacted for assistance prior to the customer...
placing the order, and his service technician told him the wrong part to order. When the customer contacted us, we explained our policy, but this upset him. He did not think it fair for him to cover the cost of the returning the part. He was refunded for his return shipping.