Channel Guide Magazine

What Channel Guide Magazine says is all well and good, but that still doesn't explain why when I was $and $to the good with them why they suspended my subscription I will send an additional$to eradicate this $Balance [redacted] [redacted]

We did not receive a letter asking for a refundWe did extend Mr [redacted] subscription so is not paying for issues he did not receiveIf he would like to cancel his subscription and receive a full refund for the balance of his unserved issues, we are happy to do so.In the future, if he sends a letter regarding delivery, we suggest he send it priority mail addressed to the Delivery/Subscription Department [not Editor] since we have not been getting the first class mail he is sending

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The response from the business is unacceptablePrivacy polices are rarely long-lasting and can be changed by new management or undermined by a zealous marketing employee who will inevitably claim to not have checked the policy or that they just forgot about itI will not make any phone calls to the business in the future if I do not receive the copy of the magazine that I have paid forAs I have stated in earlier letters, if I do not receive an issue that I have paid for, I will write a letter and I will expect them to read their mail.Also in an earlier letter I insisted that the business mail me a check for the March, issue that I did not receiveI still await that check
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11906941, and find that this resolution is satisfactory to meWe will see if I receive my February issue on time now that it will be sent First Class
Regards,
Natalie ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
My response letter stated that Channel Magazine's response was inadequate, that they should read their mail, and that their statement in were a line of garbage that I did not accept in and I do not accept nowIn the future when I do not receive what I have paid for, Channel Magazine should expect me to take the same actionsI will not give to Channel Magazine a phone number or email address that they can sell or trade to another business without my consent or knowledge
Regards,
*** ***

We apologize that Mr*** did not receive his March first class issue of Channel Guide magazine.The issue was mailed via first class USPS on February 22, Either it was damaged or misdelivered.As we explained back in when he last filed a Revdex.com complaint, writing the editor will not give
him resolution to the problemAs was the case in 2010, we did not receive the letter he said he wroteEditorial letters are not opened every day so calling is the only timely way to report a problemHe needs to call 1-888-899-to report a missing issue and he will get IMMEDIATE resolutionIf he does not receive his copy, we would prefer he CALL on the 1st of the month so we can immediately send out a replacementWe cannot ensure timely resolution to an issue if a letter is written.We have extended his account by issue to make up for the issue he did not receiveWe apologize for the USPS error in not delivering his magazine

Sorry for the delay Mr. [redacted], I had to research this with our subscription agency in Texas. Back on 9/27/17, you called our subscription department and requested a bill be sent for a 2-yr subscription to Channel Guide Magazine [$65]. On October 17, our subscription department received a $35 check...

from you with the reinstatement notice we printed on your Xfinity magazine. Then 12/18/17, we received a $30 check from you towards the original 2-yr subscription you requested [leaving a $35 balance].[see attached copies of the checks]The subscription department has since consolidated the 2 subscription requests you made and your subscription is good through the end of 2019. I've asked that they stop sending you invoices for the balance of the 2-yr subscription requested since you clearly have enough funds in your account. I apologize in advance as these are sent out on cycles and one might be in the works already. Please let me know if you find this acceptable. Please don't ever hesitate to call us at 1-800-899-9992 with questions about your subscription.Thank you,[redacted]Channel Guide Magazine

What Channel Guide Magazine says is all well and good, but that still doesn't explain why when I was $30 and $35.00 to the good with them why they suspended my subscription.  I will send an additional$35..00 to eradicate this $35.00 Balance.   [redacted]   [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I've reviewed Ms. [redacted] address and account information. The post office tells us it's a good address and should arrive on time, however, she is the only subscriber in her area so her magazine needs to drop at origin where it is printed, in Texas. We cannot send a truck to deliver it closer for 1...

magazine unfortunately. According to USPS service standards, it should still arrive on time, but [redacted] mail flows though the [redacted] which is the worst performing postal facility in the country. In December, they were an average of 7 days behind on mail processing. Due to this and her history of non-delivery, we will be putting her on the first class mail list starting with her February issue. In the future, Ms. [redacted] can call the publishing office directly at [redacted] if she can questions or concerns.

We did not receive a letter asking for a refund. We did extend Mr. [redacted] subscription so is not paying for issues he did not receive. If he would like to cancel his subscription and receive a full refund for the balance of his unserved issues, we are happy to do so.In the future, if he sends a letter regarding delivery, we suggest he send it priority mail addressed to the Delivery/Subscription Department [not Editor] since we have not been getting the first class mail he is sending.