Worst Property Management company we have had in years of renting, Thank goodness we are now homeownersWe stayed in our rental home under Metro for year and monthsThey do not respond to phone calls or emailsI agree with the other [redacted] reviewers on the HOA feesThey will add $to your account for HOA fees without and warning, proof or photosOnce we got a $charge for visible trash cans and they were not even our cans they were our neighborsLeonard L [redacted] and Christian R [redacted] are probably the worst ones in that office to deal withNot only do they not return calls and emails, when they finally do they offer no true assistanceThey mainly want to rush you off of the phone and argue with youI read the other negative [redacted] reviews and pretty much agreePlease be very careful before renting with Metro as there are many hidden fees and when you need assistance there is no one available to you for helpI am hoping they see this complaint and finally call me as I have questions about returning my keys on my move out date Sept 30th
I am rejecting this response because: I really don't feel that it is right that I have to drive over miles and 4+ hours of my time to correct their errorPetro Nissan falsified documents, knowing that they did not check the key fobs for functionality, but signed off on them anywayAll that I am asking is that they send a purchase order to Gray-Daniels Nissan (local Dealership) to buy the key fob and program it for my carIf they can't (or will not) then they can send their technician up to Jackson to fix it hereRegards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Re: Complaint ID # [redacted] We are submitting the following information and documentation disputing the Customer Service issue # [redacted] The customer alleges that “Metropolitan Real Estate has not responded to over emails requesting settlement for our early termination.” I have included my email response on March 4, addressing the “settlement” issue and notifying the customer what the outcome would be for early terminationSo, the customer’s allegation that Metropolitan never responded is falseThis customer did not like the result and continued to send emails making allegations that Metropolitan was complicit with the HOA in personally “harassing” his family and also threatening to report us to the Revdex.com if we did not waive his feesMetropolitan is in no way affiliated with any Home Owner’s AssociationAnd HOA ‘s are notorious for issuing parking violations, weed violations, etcin an effort to keep their subdivisions aesthetically pleasingMetropolitan makes every effort to assist tenants with HOA issues, and informs tenant’s exactly how to dispute a violation if they feel it was issues incorrectlyHowever, we ultimately have no authority over any HOA and does not have any power whatsoever to remove violations issued by an HOA Metropolitan does keep detailed notes regarding interaction with all parties relating to each propertyI have attached the History and notes of this specific property verifying our response to each issue (whether HOA or Maintenance related) the customer submittedAgain, the allegations of “no response”, and “standing maintenance issues” is falseMetropolitan does not own the property and as a property manager must treat each tenant equally according to the Landlord Tenant Act regardless of a customer’s changing situationsWhen a tenant applies for a property, the income of all qualifying applicants is taken into account as to whether or not a tenant will be able to afford the monthly rentOne of the reasons a lease agreement/contract is agreed to by all parties is to insure all qualifying parties (and their incomes) remain in the property for the term of the lease to support the monthly rent obligationWhen a “qualifying applicant” whose income is relied upon to meet the monthly rent obligation decides, to “purchase a home and move out”, (prior to their lease expiration) this does not relieve the tenants from their obligation to continue to honor their leaseNor does this warrant a waiver of early termination fees from the resulting loss of that applicant’s incomeThis customer stated in the email he sent Febthat “we cannot afford to remain in this house due to financial reasonsMy daughter resided with us since we moved into the house and she moved out and purchased a home in November”And, also stated in that email that he “understands the contract”, early termination feesTo the extent that we “forwarded personal or private information to another resident” upon investigation we did find that this customers public phone number and email address email had been inadvertently pasted in a single email to a single residentA purely an honest mistake for which we have apologizedThere has been no harm caused by this actionThe phone number is not an “unlisted number”I have also relayed (as you can see in my email) to this customer that Metropolitan appreciates this tenant’s service to our country, but that does not relieve him of his obligation to honor his contractDue to the fact that this customers main complaints are with the HOA that governs this subdivisions, and that we have supplied documentation clearly disputing any allegations against Metropolitan, We would expect the Revdex.com to remove this matter from our record,
We have reviewed and attached the Complaintants transaction ledger which reflects all financial transactions including payments, credits, fines, etcThe items highlighted in blue are Charges and/or finesThe items highlighted in pink are the credits and/or corrections issued to the
complaintantThe $60.00 credit in question was applied on 12/20/as reflected in blue on the attached ledgerThe complaintant does actually have a remaining balance of $as 03/01/As an act of good faith, we are going to credit the complaintant $and show her account as current with a zero balance due providing the complaintantI have also attached the amended ledger reflecting the courtesy credit being issued
Owner is rude, no social skills or customer service skills, I had to force answers to my questionsEmployees couldnt wait until I was out of the car to start jacking it upHis business is filthyThe employees left my keys on the trunk of my car while I was away right by the road making it easy for someone to stealThe car was wobbly after they worked on it, it wasn't wobbly beforeI have to have my mechanic look at it now
Please accept this letter as a formal response to complaintID ***. *** *** purchased a Nissan Altima from PetroAutomotive Group on 09/01/2014. OnJanuary 15, 2015, Ms*** came to our service department and stated that shecould smell
strong gas fumes when she initially starts vehicleAlso, shestated occasionally when she starts the vehicle the ignition is dragging andthat the vehicle is hesitating and juddering while drivingOur Nissan trainedtechnician installed factory diagnostic test equipment in the vehicle andattempted to download any and/or all problem codes stored in vehicles’ onboarddata computer, no trouble codes or any other codes were stored in vehicleonboard computerThe technician then test drove the vehicle, and again, noneof these concerns could be confirmedMs*** returned her vehicle to Petro Automotive Group’sservice department on January 28, with two concerns: the first being a smell of strong fuel inside and outside thevehicle and the second being that the ignition sometimes drags and makes aclicking noiseAfter technicians test drove vehicle and performed numeroustest, these issues could not be duplicatedMs*** was not happy that theseconcerns were not duplicatedShe then stated that she did not feel safe inthis vehicleWe explained to Ms*** that our customers’ safety andthe safety of all of our employees at Petro Automotive Group is priority numberoneWe also explained to Ms***, that if there were any problems with hernew car, we would gladly fix them and Nissan would pay us very well to do justthatBut if we can’t find a problem(s), we can’t fix a problem(s).It seems Ms*** wants Petro Automotive Group to tradeher into a brand new Altima with no out of pockets expenses to herOf course,we cannot honor a request like thatIt was suggested to her that she couldtrade in this vehicle and purchase another vehicleUnfortunately, Ms*** doesnot wish to go that route
This company is awful! Everything was "off" from the startWe had roaches and spiders at move in, they did come out and spray but after not succeeding they wanted to charge us for more spray they wouldn't let us find another place since we put our deposit downThe house wasn't clean at move in either, we had to bleach the walls and the cupboards still had pieces of food in them....no wonder they had roachesWe are leaving because our lease is FINALLY upThey don't answer phone calls or attempt to call you backI have phone records of me calling times and I've received call backsThe front desk woman is rude on the phone, terrible customer serviceWe tried fixing our pet damage in the carpet (because I'm a good person)...I could only use their approved carpet person who wanted to charge a ridiculous amount, I was for it until Metro wouldn't call me back because the carpet Guy wanted to take a piece from the closet and we had to get permission for itI've called several times about the issue and I even put in a service request, but to no surprise...no calls! I have kept all of my emails and my phone records and I will be taking pictures of everything, they charge ridiculous fees,so can't be too carefulI will even take a picture of my pets damage because they're the kind of company that will make it worse and charge me for itI've read on some of their reviews they've done this to prior tenants, I WILL NOT be one as wellif I have to I will take them to courtI am not playing around with this crooked company anymoreThey should all be ashamed of themselves with the way they conduct business and the way they treat their tenants
I attempted to lease a home from Metropolitan Estate Rentals. I was advised the home came with air conditioning / an AC unit on the house and that we could do a walk through. I signed the documents to begin the process and later found out AC was not included and the company declined a walk through. This was advised after they took the application fee processing fee. They had me sign that paperwork under false pretenses and then would not return the $450 when this was later disclosed.
[redacted] declined after numerous emails were sent requesting this. He referenced the contact and the “as is” portion that was initialed on the document which discussed repairs, not stating anything about it being our responsibility to install an AC unit. Information about the AC unit came a few paragraphs down which implies that an AC unit was part of the house, which it was not and this company /the realtor clearly falsely advertised to us. A contract was signed were my initials are crossed out since we were told not to sign on the portion regarding an AC unit missing as is was not applicable to me since an AC unit was on the house. It clearly reads “NA” as we were told by the realtor it had AC. This document was then sent to [redacted].
This was truly a disappointing experience. I was referred back to the realtor, but it was not her company who has the $450 dollars, it’s Metropolitan so they can’t help me either. Consumer be aware of this companies properties and their management.
I am rejecting this response because:
I really don't feel that it is right that I have to drive over 200 miles and 4+ hours of my time to correct their error. Petro Nissan falsified documents, knowing that they did not check the key fobs for functionality, but signed off on them anyway. All that I am asking is that they send a purchase order to Gray-Daniels Nissan (local Dealership) to buy the key fob and program it for my car. If they can't (or will not) then they can send their technician up to Jackson to fix it here.
Regards,
[redacted]
We informed the customer that the cooling system on the car was clogged and not flowing properly. In order to properly repair the car we needed to replace the radiator and lower radiator hose. The lower radiator hose was loose. This often happens when a car gets to hot. We...
found residue of stop leak in the cooling system. The radiator was completely stopped up from the stop leak. The same stop leak was found in the thermostat we removed from the car.
The business says that there wasn't water in the car but I'm sure I put water in the car prior to coming to them with the problem. I just don't trust these men at all. I will make sure that all my friends and family know about my encounter here. I have never been so disrespected and taken advantage of in my entire life! I felt as if I was in good hands with these people, but they quickly showed me I was wrong.
Re: Complaint ID # [redacted]We are submitting the following information and documentation disputing the Customer Service issue #[redacted]. The customer alleges that “Metropolitan Real Estate has not responded to over 20 emails requesting settlement for our early termination.” I have...
included my email response on March 4, 2015 addressing the “settlement” issue and notifying the customer what the outcome would be for early termination. So, the customer’s allegation that Metropolitan never responded is false. This customer did not like the result and continued to send emails making false allegations that Metropolitan was complicit with the HOA in personally “harassing” his family and also threatening to report us to the Revdex.com if we did not waive his fees. Metropolitan is in no way affiliated with any Home Owner’s Association. And HOA ‘s are notorious for issuing parking violations, weed violations, etc. in an effort to keep their subdivisions aesthetically pleasing. Metropolitan makes every effort to assist tenants with HOA issues, and informs tenant’s exactly how to dispute a violation if they feel it was issues incorrectly. However, we ultimately have no authority over any HOA and does not have any power whatsoever to remove violations issued by an HOA. Metropolitan does keep detailed notes regarding interaction with all parties relating to each property. I have attached the History and notes of this specific property verifying our response to each issue (whether HOA or Maintenance related) the customer submitted. Again, the allegations of “no response”, and “standing maintenance issues” is false. Metropolitan does not own the property and as a property manager must treat each tenant equally according to the Landlord Tenant Act regardless of a customer’s changing situations. When a tenant applies for a property, the income of all qualifying applicants is taken into account as to whether or not a tenant will be able to afford the monthly rent. One of the reasons a lease agreement/contract is agreed to by all parties is to insure all qualifying parties (and their incomes) remain in the property for the term of the lease to support the monthly rent obligation. When a “qualifying applicant” whose income is relied upon to meet the monthly rent obligation decides, to “purchase a home and move out”, (prior to their lease expiration) this does not relieve the tenants from their obligation to continue to honor their lease. Nor does this warrant a waiver of early termination fees from the resulting loss of that applicant’s income. This customer stated in the email he sent Feb. 25 2015 that “we cannot afford to remain in this house due to financial reasons. My daughter resided with us since we moved into the house and she moved out and purchased a home in November”. And, also stated in that email that he “understands the contract”, early termination fees. To the extent that we “forwarded personal or private information to another resident” upon investigation we did find that this customers public phone number and email address email had been inadvertently pasted in a single email to a single resident. A purely an honest mistake for which we have apologized. There has been no harm caused by this action. The phone number is not an “unlisted number”. I have also relayed (as you can see in my email) to this customer that Metropolitan appreciates this tenant’s service to our country, but that does not relieve him of his obligation to honor his contract. Due to the fact that this customers main complaints are with the HOA that governs this subdivisions, and that we have supplied documentation clearly disputing any allegations against Metropolitan, We would expect the Revdex.com to remove this matter from our record,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Worst Property Management company we have had in 10 years of renting, Thank goodness we are now homeowners. We stayed in our rental home under Metro for 1 year and 6 months. They do not respond to phone calls or emails. I agree with the other [redacted] reviewers on the HOA fees. They will add $25.00 to your account for HOA fees without and warning, proof or photos. Once we got a $25.00 charge for visible trash cans and they were not even our cans they were our neighbors. Leonard L[redacted] and Christian R[redacted] are probably the worst ones in that office to deal with. Not only do they not return calls and emails, when they finally do they offer no true assistance. They mainly want to rush you off of the phone and argue with you. I read the other negative [redacted] reviews and pretty much agree. Please be very careful before renting with Metro as there are many hidden fees and when you need assistance there is no one available to you for help. I am hoping they see this complaint and finally call me as I have questions about returning my keys on my move out date Sept 30th.
We are willing to program and cut a spare key for Mr [redacted]. All we ask is for the customer to bring the car and the keys in to our dealership. We have also offer to pay for the gas it will take...
for the customer to drive here and have the key programmed and cut. The reason we ask that customers bring cars into our shop is so we can verify that said repairs are completed correctly. My offer is good to the customer if they would like to have the spare key cut and programmed they can call and set an appointment to have this completed.
Complaint: [redacted]
I am rejecting this response because:
Petro Nissan refuses to answer or return my phone calls. As I stated in the original complaint, the cancellation notice mailed to me is not properly marked. Because Petro will not respond, we can not discuss this. Also, if Petro is so confident in their business practices, why will they not let me come in and view the video and audio [redacted], the general manager, told me he had of me signing all of the contracts?
Regards,
[redacted]
I purchased 7 homes from Metropolitan during the crash in an attempt to create income for my wife and I in retirement. I had them manage the homes and it has been the worst business experience of my life. Their projections for cash flow were from 7 to 11 percent return and their performance was actually a negative return! When I questioned their performance I was told that "perhaps I shouldn't be a real estate investor". The relationship deteriorated until they accidentally sent lease cancellation notices to all of my tenants! They denied doing it until I produced a letter from one of the tenants. They then cancelled our management agreement with one months notice even though our signed agreement called for much more time for either side to cancel. They then refused to cooperate with another vendor who I hired to take over and failed to provide critical information such as the HOA contacts for the homes. For the last six months, some of the HOA's have continually notified Metro that they were behind in paying the HOA fees. They did not respond to them nor inform me of the issue. A lien was filed on one of the homes with many late fees associated with lack of payment.
This firm advertises for tenants with poor credit, leases homes to them with minimal deposits, then when the tenants leave and destroy the properties, they handle the renovations by outsourcing the work and adding a large premium over the real costs as profit for themselves. I had a tenant move out doing $7,500 in damages that I will never be able to collect.
My opinion is that this is perhaps the greediest business I have ever experienced with fees for everything imaginable. In my last meeting at their facility I asked to borrow the key to use the mens room and they said there would be a fee. It wasn't funny.
I would be more than happy to provide proof of any of my statements above. If you are looking for someone to manage your rental properties, I strongly recommend going elsewhere.
Worst Property Management company we have had in years of renting, Thank goodness we are now homeownersWe stayed in our rental home under Metro for year and monthsThey do not respond to phone calls or emailsI agree with the other [redacted] reviewers on the HOA feesThey will add $to your account for HOA fees without and warning, proof or photosOnce we got a $charge for visible trash cans and they were not even our cans they were our neighborsLeonard L [redacted] and Christian R [redacted] are probably the worst ones in that office to deal withNot only do they not return calls and emails, when they finally do they offer no true assistanceThey mainly want to rush you off of the phone and argue with youI read the other negative [redacted] reviews and pretty much agreePlease be very careful before renting with Metro as there are many hidden fees and when you need assistance there is no one available to you for helpI am hoping they see this complaint and finally call me as I have questions about returning my keys on my move out date Sept 30th
I am rejecting this response because: I really don't feel that it is right that I have to drive over miles and 4+ hours of my time to correct their errorPetro Nissan falsified documents, knowing that they did not check the key fobs for functionality, but signed off on them anywayAll that I am asking is that they send a purchase order to Gray-Daniels Nissan (local Dealership) to buy the key fob and program it for my carIf they can't (or will not) then they can send their technician up to Jackson to fix it hereRegards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Re: Complaint ID # [redacted] We are submitting the following information and documentation disputing the Customer Service issue # [redacted] The customer alleges that “Metropolitan Real Estate has not responded to over emails requesting settlement for our early termination.” I have included my email response on March 4, addressing the “settlement” issue and notifying the customer what the outcome would be for early terminationSo, the customer’s allegation that Metropolitan never responded is falseThis customer did not like the result and continued to send emails making allegations that Metropolitan was complicit with the HOA in personally “harassing” his family and also threatening to report us to the Revdex.com if we did not waive his feesMetropolitan is in no way affiliated with any Home Owner’s AssociationAnd HOA ‘s are notorious for issuing parking violations, weed violations, etcin an effort to keep their subdivisions aesthetically pleasingMetropolitan makes every effort to assist tenants with HOA issues, and informs tenant’s exactly how to dispute a violation if they feel it was issues incorrectlyHowever, we ultimately have no authority over any HOA and does not have any power whatsoever to remove violations issued by an HOA Metropolitan does keep detailed notes regarding interaction with all parties relating to each propertyI have attached the History and notes of this specific property verifying our response to each issue (whether HOA or Maintenance related) the customer submittedAgain, the allegations of “no response”, and “standing maintenance issues” is falseMetropolitan does not own the property and as a property manager must treat each tenant equally according to the Landlord Tenant Act regardless of a customer’s changing situationsWhen a tenant applies for a property, the income of all qualifying applicants is taken into account as to whether or not a tenant will be able to afford the monthly rentOne of the reasons a lease agreement/contract is agreed to by all parties is to insure all qualifying parties (and their incomes) remain in the property for the term of the lease to support the monthly rent obligationWhen a “qualifying applicant” whose income is relied upon to meet the monthly rent obligation decides, to “purchase a home and move out”, (prior to their lease expiration) this does not relieve the tenants from their obligation to continue to honor their leaseNor does this warrant a waiver of early termination fees from the resulting loss of that applicant’s incomeThis customer stated in the email he sent Febthat “we cannot afford to remain in this house due to financial reasonsMy daughter resided with us since we moved into the house and she moved out and purchased a home in November”And, also stated in that email that he “understands the contract”, early termination feesTo the extent that we “forwarded personal or private information to another resident” upon investigation we did find that this customers public phone number and email address email had been inadvertently pasted in a single email to a single residentA purely an honest mistake for which we have apologizedThere has been no harm caused by this actionThe phone number is not an “unlisted number”I have also relayed (as you can see in my email) to this customer that Metropolitan appreciates this tenant’s service to our country, but that does not relieve him of his obligation to honor his contractDue to the fact that this customers main complaints are with the HOA that governs this subdivisions, and that we have supplied documentation clearly disputing any allegations against Metropolitan, We would expect the Revdex.com to remove this matter from our record,
We have reviewed and attached the Complaintants transaction ledger which reflects all financial transactions including payments, credits, fines, etcThe items highlighted in blue are Charges and/or finesThe items highlighted in pink are the credits and/or corrections issued to the
complaintantThe $60.00 credit in question was applied on 12/20/as reflected in blue on the attached ledgerThe complaintant does actually have a remaining balance of $as 03/01/As an act of good faith, we are going to credit the complaintant $and show her account as current with a zero balance due providing the complaintantI have also attached the amended ledger reflecting the courtesy credit being issued
Owner is rude, no social skills or customer service skills, I had to force answers to my questionsEmployees couldnt wait until I was out of the car to start jacking it upHis business is filthyThe employees left my keys on the trunk of my car while I was away right by the road making it easy for someone to stealThe car was wobbly after they worked on it, it wasn't wobbly beforeI have to have my mechanic look at it now
Please see the attached
Please accept this letter as a formal response to complaintID ***. *** *** purchased a Nissan Altima from PetroAutomotive Group on 09/01/2014. OnJanuary 15, 2015, Ms*** came to our service department and stated that shecould smell
strong gas fumes when she initially starts vehicleAlso, shestated occasionally when she starts the vehicle the ignition is dragging andthat the vehicle is hesitating and juddering while drivingOur Nissan trainedtechnician installed factory diagnostic test equipment in the vehicle andattempted to download any and/or all problem codes stored in vehicles’ onboarddata computer, no trouble codes or any other codes were stored in vehicleonboard computerThe technician then test drove the vehicle, and again, noneof these concerns could be confirmedMs*** returned her vehicle to Petro Automotive Group’sservice department on January 28, with two concerns: the first being a smell of strong fuel inside and outside thevehicle and the second being that the ignition sometimes drags and makes aclicking noiseAfter technicians test drove vehicle and performed numeroustest, these issues could not be duplicatedMs*** was not happy that theseconcerns were not duplicatedShe then stated that she did not feel safe inthis vehicleWe explained to Ms*** that our customers’ safety andthe safety of all of our employees at Petro Automotive Group is priority numberoneWe also explained to Ms***, that if there were any problems with hernew car, we would gladly fix them and Nissan would pay us very well to do justthatBut if we can’t find a problem(s), we can’t fix a problem(s).It seems Ms*** wants Petro Automotive Group to tradeher into a brand new Altima with no out of pockets expenses to herOf course,we cannot honor a request like thatIt was suggested to her that she couldtrade in this vehicle and purchase another vehicleUnfortunately, Ms*** doesnot wish to go that route
This company is awful! Everything was "off" from the startWe had roaches and spiders at move in, they did come out and spray but after not succeeding they wanted to charge us for more spray they wouldn't let us find another place since we put our deposit downThe house wasn't clean at move in either, we had to bleach the walls and the cupboards still had pieces of food in them....no wonder they had roachesWe are leaving because our lease is FINALLY upThey don't answer phone calls or attempt to call you backI have phone records of me calling times and I've received call backsThe front desk woman is rude on the phone, terrible customer serviceWe tried fixing our pet damage in the carpet (because I'm a good person)...I could only use their approved carpet person who wanted to charge a ridiculous amount, I was for it until Metro wouldn't call me back because the carpet Guy wanted to take a piece from the closet and we had to get permission for itI've called several times about the issue and I even put in a service request, but to no surprise...no calls! I have kept all of my emails and my phone records and I will be taking pictures of everything, they charge ridiculous fees,so can't be too carefulI will even take a picture of my pets damage because they're the kind of company that will make it worse and charge me for itI've read on some of their reviews they've done this to prior tenants, I WILL NOT be one as wellif I have to I will take them to courtI am not playing around with this crooked company anymoreThey should all be ashamed of themselves with the way they conduct business and the way they treat their tenants
I attempted to lease a home from Metropolitan Estate Rentals. I was advised the home came with air conditioning / an AC unit on the house and that we could do a walk through. I signed the documents to begin the process and later found out AC was not included and the company declined a walk through. This was advised after they took the application fee processing fee. They had me sign that paperwork under false pretenses and then would not return the $450 when this was later disclosed.
[redacted] declined after numerous emails were sent requesting this. He referenced the contact and the “as is” portion that was initialed on the document which discussed repairs, not stating anything about it being our responsibility to install an AC unit. Information about the AC unit came a few paragraphs down which implies that an AC unit was part of the house, which it was not and this company /the realtor clearly falsely advertised to us. A contract was signed were my initials are crossed out since we were told not to sign on the portion regarding an AC unit missing as is was not applicable to me since an AC unit was on the house. It clearly reads “NA” as we were told by the realtor it had AC. This document was then sent to [redacted].
This was truly a disappointing experience. I was referred back to the realtor, but it was not her company who has the $450 dollars, it’s Metropolitan so they can’t help me either. Consumer be aware of this companies properties and their management.
I am rejecting this response because:
I really don't feel that it is right that I have to drive over 200 miles and 4+ hours of my time to correct their error. Petro Nissan falsified documents, knowing that they did not check the key fobs for functionality, but signed off on them anyway. All that I am asking is that they send a purchase order to Gray-Daniels Nissan (local Dealership) to buy the key fob and program it for my car. If they can't (or will not) then they can send their technician up to Jackson to fix it here.
Regards,
[redacted]
We informed the customer that the cooling system on the car was clogged and not flowing properly. In order to properly repair the car we needed to replace the radiator and lower radiator hose. The lower radiator hose was loose. This often happens when a car gets to hot. We...
found residue of stop leak in the cooling system. The radiator was completely stopped up from the stop leak. The same stop leak was found in the thermostat we removed from the car.
The business says that there wasn't water in the car but I'm sure I put water in the car prior to coming to them with the problem. I just don't trust these men at all. I will make sure that all my friends and family know about my encounter here. I have never been so disrespected and taken advantage of in my entire life! I felt as if I was in good hands with these people, but they quickly showed me I was wrong.
Re: Complaint ID # [redacted]We are submitting the following information and documentation disputing the Customer Service issue #[redacted]. The customer alleges that “Metropolitan Real Estate has not responded to over 20 emails requesting settlement for our early termination.” I have...
included my email response on March 4, 2015 addressing the “settlement” issue and notifying the customer what the outcome would be for early termination. So, the customer’s allegation that Metropolitan never responded is false. This customer did not like the result and continued to send emails making false allegations that Metropolitan was complicit with the HOA in personally “harassing” his family and also threatening to report us to the Revdex.com if we did not waive his fees. Metropolitan is in no way affiliated with any Home Owner’s Association. And HOA ‘s are notorious for issuing parking violations, weed violations, etc. in an effort to keep their subdivisions aesthetically pleasing. Metropolitan makes every effort to assist tenants with HOA issues, and informs tenant’s exactly how to dispute a violation if they feel it was issues incorrectly. However, we ultimately have no authority over any HOA and does not have any power whatsoever to remove violations issued by an HOA. Metropolitan does keep detailed notes regarding interaction with all parties relating to each property. I have attached the History and notes of this specific property verifying our response to each issue (whether HOA or Maintenance related) the customer submitted. Again, the allegations of “no response”, and “standing maintenance issues” is false. Metropolitan does not own the property and as a property manager must treat each tenant equally according to the Landlord Tenant Act regardless of a customer’s changing situations. When a tenant applies for a property, the income of all qualifying applicants is taken into account as to whether or not a tenant will be able to afford the monthly rent. One of the reasons a lease agreement/contract is agreed to by all parties is to insure all qualifying parties (and their incomes) remain in the property for the term of the lease to support the monthly rent obligation. When a “qualifying applicant” whose income is relied upon to meet the monthly rent obligation decides, to “purchase a home and move out”, (prior to their lease expiration) this does not relieve the tenants from their obligation to continue to honor their lease. Nor does this warrant a waiver of early termination fees from the resulting loss of that applicant’s income. This customer stated in the email he sent Feb. 25 2015 that “we cannot afford to remain in this house due to financial reasons. My daughter resided with us since we moved into the house and she moved out and purchased a home in November”. And, also stated in that email that he “understands the contract”, early termination fees. To the extent that we “forwarded personal or private information to another resident” upon investigation we did find that this customers public phone number and email address email had been inadvertently pasted in a single email to a single resident. A purely an honest mistake for which we have apologized. There has been no harm caused by this action. The phone number is not an “unlisted number”. I have also relayed (as you can see in my email) to this customer that Metropolitan appreciates this tenant’s service to our country, but that does not relieve him of his obligation to honor his contract. Due to the fact that this customers main complaints are with the HOA that governs this subdivisions, and that we have supplied documentation clearly disputing any allegations against Metropolitan, We would expect the Revdex.com to remove this matter from our record,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Worst Property Management company we have had in 10 years of renting, Thank goodness we are now homeowners. We stayed in our rental home under Metro for 1 year and 6 months. They do not respond to phone calls or emails. I agree with the other [redacted] reviewers on the HOA fees. They will add $25.00 to your account for HOA fees without and warning, proof or photos. Once we got a $25.00 charge for visible trash cans and they were not even our cans they were our neighbors. Leonard L[redacted] and Christian R[redacted] are probably the worst ones in that office to deal with. Not only do they not return calls and emails, when they finally do they offer no true assistance. They mainly want to rush you off of the phone and argue with you. I read the other negative [redacted] reviews and pretty much agree. Please be very careful before renting with Metro as there are many hidden fees and when you need assistance there is no one available to you for help. I am hoping they see this complaint and finally call me as I have questions about returning my keys on my move out date Sept 30th.
We are willing to program and cut a spare key for Mr [redacted]. All we ask is for the customer to bring the car and the keys in to our dealership. We have also offer to pay for the gas it will take...
for the customer to drive here and have the key programmed and cut. The reason we ask that customers bring cars into our shop is so we can verify that said repairs are completed correctly. My offer is good to the customer if they would like to have the spare key cut and programmed they can call and set an appointment to have this completed.
Thanks
[redacted]
Petro Nissan
Complaint: [redacted]
I am rejecting this response because:
Petro Nissan refuses to answer or return my phone calls. As I stated in the original complaint, the cancellation notice mailed to me is not properly marked. Because Petro will not respond, we can not discuss this. Also, if Petro is so confident in their business practices, why will they not let me come in and view the video and audio [redacted], the general manager, told me he had of me signing all of the contracts?
Regards,
[redacted]
I purchased 7 homes from Metropolitan during the crash in an attempt to create income for my wife and I in retirement. I had them manage the homes and it has been the worst business experience of my life. Their projections for cash flow were from 7 to 11 percent return and their performance was actually a negative return! When I questioned their performance I was told that "perhaps I shouldn't be a real estate investor". The relationship deteriorated until they accidentally sent lease cancellation notices to all of my tenants! They denied doing it until I produced a letter from one of the tenants. They then cancelled our management agreement with one months notice even though our signed agreement called for much more time for either side to cancel. They then refused to cooperate with another vendor who I hired to take over and failed to provide critical information such as the HOA contacts for the homes. For the last six months, some of the HOA's have continually notified Metro that they were behind in paying the HOA fees. They did not respond to them nor inform me of the issue. A lien was filed on one of the homes with many late fees associated with lack of payment.
This firm advertises for tenants with poor credit, leases homes to them with minimal deposits, then when the tenants leave and destroy the properties, they handle the renovations by outsourcing the work and adding a large premium over the real costs as profit for themselves. I had a tenant move out doing $7,500 in damages that I will never be able to collect.
My opinion is that this is perhaps the greediest business I have ever experienced with fees for everything imaginable. In my last meeting at their facility I asked to borrow the key to use the mens room and they said there would be a fee. It wasn't funny.
I would be more than happy to provide proof of any of my statements above. If you are looking for someone to manage your rental properties, I strongly recommend going elsewhere.