ChannelAdvisor Corporation (Headquarters)

ChannelAdvisor is a great company to work with / partner with. They have helped us efficiently grow our online business by over 400% The team and support is also top notch. Highly recommended.

Their team claimed that their software would seamlessly integrate with marketplaces and increase our sales however none of the promises were fulfilledMy mother and I run a small family clothing company that have been selling on [redacted], [redacted], and our website. On [redacted], we are averaging [redacted] in sales a month and [redacted] during the holidays. We have software that connected us seamlessly to our 3 marketplaces and our operations were very smooth; no bugs. In October 2015, we saw an ad from Channeladvisor that stated they can seamlessly integrate us to every marketplace and increase our sales and profits with their software and team. We were contacted by their salesman [redacted] that claimed that our [redacted] sales would increase to [redacted] a month, and [redacted] and [redacted] would each sell [redacted] a month; equating to[redacted] a month in sales. He said they are the number 1 inventory management software and that all his clients were happy; just sign the contract; we'll get started right away and that if any problems would arise, his team and himself would work things out with us. He stated that they will get us on [redacted] and [redacted] seamlessly and easily have us making money in time for Thanksgiving 2015 holiday season and he also advised that we should focus on smaller marketplaces after the bigger 3 marketplaces were established. With the notion that we would be live on all 3 channels before holiday season and having us easily make reach these claimed sale points, under duress of our family member's unable to get a job and newborn babies in the house; we signed the contract. Contract of 12 months costing [redacted] per quarter; also we paid additional [redacted] for training so integration would be smooth and maximize the profitability of the powers of their software. Total for [redacted] per year; a large price for a small family company.I spent a few weeks working on spreadsheet and fixing bugs and was applauded by their specialist teams that we were the fastest and accurate clients they've worked with also stating our data was pristine for integration. However, there was no seamless integration. For [redacted] alone, 2 of our top selling listings underwent bugs with their software which resulted in significant loss in sales; they could not advise any help other than contact [redacted] directly. Also, many of our items were impacted by the software's bugs that kept items from going live for sale that caused us to accumulate significant amount of fees and loss of sales. We would have at least met our projected holiday sales without ChannelAdvisor and actually did worse utilizing ChannelAdvisor.For [redacted], we worked diligently with their specialist teams to integrate and have our listings live on [redacted]. We were told that we would make [redacted] a month in sales on this channel, however we made only [redacted] excluding merchant sales fees during the whole holiday season (November 2015 to January 2015.) We were told by their specialists that our [redacted] listings were perfect and there can be tweaks made to the browse nodes that "could help" sales. However the browse node tweaks could be done without knowledge of Channeladvisor's existence as these tweaks are common [redacted] tips from [redacted].com website.For [redacted]com, we were approved to sell on Channeladvisor prior to signing contracts and did not sell on this channel due time restraints. When joining ChannelAdvisor in October, we were told that we would be live selling on [redacted]within a few weeks, then later, we were told it would be in the middle of December. We were told by both parties to contact each other back and forth but was given the run around for months. However, this seamless quick integration and our products being live promised by ChannelAdvisor and [redacted]com was not made till I formally requested cancellation to their software in Feburary 2015. It took nearly 4 months of waiting and request of cancellation to get progress for what should have been delivered in a few weeks.Desired SettlementDuring our entire relationship with ChannelAdvisor after signing the contract, we were given the run around with no progress or help that would actually make a difference. We were advised to contact [redacted] and [redacted] ourselves or told to talk to another individual in ChannelAdvisor who would just pass us to another person to contact. We let ChannelAdvisor know our dissatisfaction and as of early Feburary, we cut connection of our marketplaces to ChannelAdvisor rendering the software unused and requested cancellation of contract and further payments; however [redacted] replied "You signed a contract (We will not cancel it.) You have nearly a year left with us. There was nothing promised, no guarantees. I think your time would be better spent getting on more sites and adding new items." I use several software to run my business however we can cancel at any time with no questions asked nor was I impolitely talked down to. No other company I worked with holds their clients into a 1 year contract against their will when the software is not working as promised.We did all that was necessary to be launched into these 3 marketplaces before holiday season, and the necessary work completed with help of their support to generate the promised sales volume. However, Channeladvisor was unable to hold up their end of the bargain. They are wrongfully holding us to a contract of a software and support we are no longer using. They are now threatening to put collections on us if we do not bend to their will. Our resolution requested would be to cancel our contract from the date we notified them (February 2016) and any further payment without any repercussions. Business Response We're looking into this request, and are working directly with the complainant to resolve this matter.Consumer Response Have not received any updates or offer of settling this case from business. On April 7, was told they would look into it and respond in a couple days however it has now been nearly a week. This is the usual timely fashion of their work and response. Slow and lack of progression.Final Business Response We have reached out to to the complainant directly in regard to his desired resolution and are awaiting his response.Final Consumer Response ChannelAdvisor agrees to cancel contract after trying to extort money in any way possible by telling us that we owe another [redacted]+ due to left over 3 days of January 2015 unpaid. Our payment was for the first quarter ending on January 28th, however they wanted more money for the last 3 days of the month. I resent their invoice to them and the representative stated it is for the 1 month cancellation prior to request of cancellation. I have complained for months and they could have offered a 1 month cancellation of termination at the beginning and they could have stated that in the first email rather than stating it was for the leftover 3 days of the month unpaid. Isn't that fishy? I told I will not pay that; the representative nonchalantly replied instead of going back and forth, we'll go ahead and cancel contract. They send a docusign later stating they will cancel contract however we have shut up completely about the experience I had with them. It doesn't seem morally right and I replied, "I will not sign any documentation; I spent [redacted] that was useless, lost a few months of progress on my business; and also lost many potential clients. How dare you force me to shut up with your documentation signing when you haven't even refunded me nor compensate me for my losses. Your documentation is written up so I will shut up totally. I have many friends that work just like me; if people ask me advice I will not throw them down the well to die. I will send all correspondence to the Revdex.com. This doesn't sound right."

We are a small company and have used Channel Advisor for about three years. The thing I like the most about CA is the ability to upload to other marketplaces so easily. The information is already available from our initial upload by adding a few things required by the new marketplace. Now we have even more exposure to individuals.

I am a new customer to ChannelAdvisor, about 4 months we have been with them and I have never been so happy to work with such an amazing company! We had started with a launch on eBay and also Bigcommerce. Our launch on eBay was with [redacted] who I am very upset with that I canâ€?™t continue to work with every single day! She was just all around amazing and a joy to work with. We did have a problem upon pulling our listings over to ChannelAdvisor, a very minor miscommunication. However [redacted] worked over her Christmas break, even on Christmas Eve to insure that the problem was fixed! I've never had a company work with me on a Friday after 4:30pm let alone on Christmas Eve, while she was visiting family! We are a small growing company that has to work 24/7 365, no days off and the staff at ChannelAdvisor understands that, especially [redacted] A huge thank you for all of your help. Our other launch was to Bigcommerce with [redacted], who thankfully I get to bug all the time with all my questions. She by far has to be the smartest person at ChannelAdvisor, not only did she make our launch to Bigcommerce easy with no problems. She is extremely well versed in every aspect of ChannelAdvisor. She has shown me how to create and implement the inventory template to upload items in bulk. She is also a business rule guru, who has taken just about every idea I have come up with and creates it into something real I can use to benefit our company! We would not be where we are now without her. I have also had a wonderful experience dealing with all of the customer support agents, who I deal with on a daily basis, and have to deal with me on a daily basis. I can honestly say I have never had a bad experience with a single representative, no matter how frustrated I am or how stupid my question is, they are there to help.
I am extremely busy working day and night, and with the help of only one other manager, in charge of 10 employees, starting a business from scratch, with very little business experience. ChannelAdvisor gives us the tools and knowledge not only to increase sales but take our company to places we never thought possible. I am extremely excited for our very long future together.","pos-6

Channel Advisor offers great solutions to reach our e-commerce goals. We have used multiple solutions in the past that came up short, but their existing platform exceeds our expectations in most areas. Customer service is top notch and they are very responsive to our needs and always looking to move forward on our ideas.

As a client of ChannelAdvisor, I am telling you from experience what we went through extremely difficult hardships with the company. We started in good faith and wanted to end in good faith. However, we were trying and trying to work with them, but all they want is your money and they are not willing to help you in any way. They promise you everything but they don't deliver. They promised that they will help us set up the process for eBay and Amazon, we paid extra set up fee for setting up each platform. However, they gave us inexperienced workers which misguided us causing us to lose thousands of dollars. Initially they told us the losses they caused us will be reimbursed. But when it came to pay, the company formed against us in a very unprofessional way, not to help out the customer. We very much wanted to grow with ChannelAdvisor on all platforms however there behavior was ruthlessly unkind, unprofessional in this matter. After our mess up we found out that many other clients where going through the same hardships and even worse experiences with ChannelAdvisor. Be extremely cautious with them as they promise you many things initially but the people employed there are very not well trained and very unkind and cause huge mess ups. So watch where you spend your money!! We highly recommend you not sign up with ChannelAdvisor!!

Not what was advertised, very disappointing. The company is telling that there is no way to cancel??? We we talking to their sales reps for a long time (over 6 months) and we asked a lot of questions, which they were very eager to answer positively, but they were not honest! Fist of all, there was no way to test the program, you had to sign up first. While that wouldn't have been a problem if the program would be as promised, but it wasn't. We had to pay for 6 months up front, and we trusted the sales rep that it would work for us... We were told that the set up was easy and would only take a few hours, which was a lie! And they take up to 5 weeks to launch one marketplace!!! Secondly, we were promised, once you set one market place up, setting additional marketplaces would be fast and easy, and that was not true either! We spent endless hours correcting everything and still it's not listing our products as promised! The program was supposed to be turn key, but it's not! You have to do everything manually for every requirements for every marketplace!!!??? It's awful!!!The other thing that is awful about this company is their customer service. Questions are not being answered for days, and when they do answer, they just refer you to the self help pages, what kind of a help is that?After about 3 weeks we've had enough, and asked to terminate our subscription... And there was another big surprise, which was not mentioned before, there is no way to cancel!!!??? What kind of a company locks their customer for 12 month contract without any ways to cancel??? I would understand if there would be a cancellation fee, but no way at all??? We spoke to 3 people and had a conference call with them just to be told that there is no way to cancel???!!!This is outrages, and no company should be allowed to operate this way. There is a huge reason for a state attorney general to look into this kind of a business practice.Desired SettlementWe need this subscription to be canceled immediately and a refund for remaining 5 months to be refunded back to us.Business Response /[redacted]/Like most Software-as-a-Service vendors, we require our customers to sign 12 month agreements that are binding upon both parties unless certain terms and conditions are broken. In this case, ChannelAdvisor has breached no contractual provision. ChannelAdvisor has provided all services and functionality included in the agreement that would enable the customer to be successful on the ChannelAdvisor platform. Our software does require initial investment in time to upload and create a seamless experience. This is a common experience for all customers, requiring time and effort. This was also disclosed in the sales process, the contract, and is why we offer clients the option to enable the software with assistance from a Launch Specialist. We feel that our technology can help this customer grow his business, and we are willing to continue our efforts to help him be successful. Consumer Response /[redacted]/This is exactly what this company does to all its customers! They only talk to what can't be verified! Their program was outrageously over represented and many features were promised that were NOT in the program later on! This practice should be stopped! Secondly, no other company I know locks their customers with 12 month unbreakable contract! If their program would work as promised nobody would complain, but 29 complains shows different!!! [redacted] does not want to do business with this company and request a termination of the contract and refund for the remaining months!!!Final Business Response /[redacted]/We have worked directly with this customer to find a mutually beneficial resolution. This customer has decided to continue to work with ChannelAdvisor.

We have been using Channel Advisor for over 3 years and have had incredible sales growth with excellent support.","pos-5

Channel Advisor made many claims and promises that were never upheld. Buyer beware.Channel Advisor called us for 36 months and we Buy DMi Inc. decided to give them a shot. They made us many promises and claims that were never upheld. We also extended several chances to Channel Advisor to uphold good ethical business practices and stay true to the words of what we were sold. Salesman [redacted] and his sales team states that if you are not happy with our service you can cancel anytime. When we canceled due to Channel Advisor's inability to perform professional advertising duties they initiated a $52,426.67 debt collection through Transworld Systems Inc. Transworld Systems Inc. [redacted] advised us to settle. We disputed the debt with Channel Advisor and Transworld Inc. backed up by email correspondence and chronological dates summarizing all email correspondence. We are waiting for a response from Transworld who works directly for Channel Advisor. 1) Channel Advisor could not provide a valid tracking pixel that would allow for accurate clicks and sales reporting. This was a two month process while Channel Advisor collected $10,000. This was a simple process that was a two month complication that was a waste of time, money, and resources. 2) We were promised we would have a report which would include products that were advertised and clicked on that did not convert to online sales. This report would help BuyDMi.com identify product or website issues allowing us to make proper adjustments. This never happened. 3) We were promised that if a specific item was searched for and clicked on multiple times without conversion to sales that item would be excluded from advertising so we did not continue to spend money advertising it. This never happened. 4) The sales team stated that Channel Advisor had a state of the art software system that can determine product runs without conversions. Not true. 5)We were promised accurate reporting with real data. We received reports with just zeros. Reporting was inconclusive. 5) When we finally received a report Channel Advisor felt was valid they claimed our existing business as their own.Desired SettlementThe resolution that we desire is a full refund and for Channel Advisor to drop the $52,426.67 collection.Business Response /[redacted]/We regret that this customer feels this way. Our team dedicated time and resources in order for them to be successful on our platform. This requires customer cooperation on strategy development and tactical execution. ChannelAdvisor delivered the services outlined in the agreement mutually agreed upon by both parties; however our team was not given a reasonable amount of time to realistically assist this customer with their goals. Additionally, we feel that this customer has used coercive measures to pressure us to concede to their unreasonable requests. Under these circumstances, we are not able to offer a refund or retract the collection of the funds owed to us.

Company offered us a service to list items on our web stores. They failed to provide the service to us and gave us conflicting answers.We had contracted Channel Advisor to provide listing/inventory services to our company. After repeated telephone calls we agreed to their product. We had uploaded the information and waited for the products to be populated on the e-commerce sites. After about two months, we were told, we would have to pay $3,000 more for additional services. We argued that was not what was told to us and they extended the service by a month.We had several telephone conferences with their reps (we have had several different account reps throughout our service) and after each time going over the issues, they were never addressed. We ended up losing the ability to list items due to the negligence and inaction of Channel Advisor.In May of 2015 we advised them we would no longer be paying for a service we weren't receiving from their company. At least $5000 were paid to Channel Advisor and not one item had been listed for sale. I received a call from a rep and explained to her our situation and dissatisfaction. She said not to worry and if there were any problems she would call me back.I am still receiving invoices for this service.Desired SettlementThis company has made in excess of $5000 from us with nothing to show in return. We would like to have our account adjusted to show a $0 balance and sever complete ties to the company.Business Response /[redacted]/We've reached out to this customer directly regarding a resolution and are awaiting a response.Consumer Response /[redacted]/I was on vacation and had limited cell signal. I called [redacted] at Channel Advisor at XXX-XXX-XXXX and left a voicemail. I am waiting for her to call me back.Final Business Response /[redacted]/We have reached back out to this customer and are working directly with him on a resolution.

ChannelAdvisor automatically renewed our contract twice without our consent. Bad customer service and relations.We signed a ChannelAdvisor contract in 2010. After two years, we spoke with our sales representative to renegotiate our contact and terms and advised that we did not want a long contract or to be automatically renewed. In 2015 we contacted ChannelAdvisor again to renegotiate our terms due to product/service issues with the platform and our own business sales. It took 3 months to speak with someone and we had to make several attempts to call in and were transferred several times being told only a specific person could help us and then never receiving any return calls from that said person. We had to repeatedly add that we were never contacted by this representative and it was the only way they said we could get help for our situation. In the end, no one helped listen to our issues and offered resolution. ChannelAdvisor charges based on sales and our sales drastically decreased and we asked for a lower rate, but no one would get back to us and we were charged for the full service the entire time when their system was not fully operational. Then we spoke to a rude individual who wasn't the main person who was supposed to help us and he advised he couldn't do anything to help us and that our contact was automatically renewed (against our initial correspondence) and we would be obligated to fully pay for all the services regardless if they were fully rendered by their company.Desired SettlementWe do not want to be charged for the services that we did not use.Business Response This customer is not new to ChannelAdvisor and should therefore be fully aware of our 12 month contract requirements. Our 12-month agreements are binding upon both parties unless certain terms and conditions are broken. While we regret that this customer is unsatisfied, ChannelAdvisor has breached no contractual provision. The customer continued to have sales activity through the ChannelAdvisor platform up until the date of termination, and it is only fitting for the complainant to pay for those services provided. ChannelAdvisor is seeking compensation mutually agreed upon in the contract between the parties for the services performed. We are willing to continue our efforts to help the complainant be successful once his financial obligations are met.Consumer Response Obviously, this is not a mutual agreement or else we wouldn't be having this complaint. We did not use the platform or process any sales and prior to trying to cancel our service the platform had issues launching listings. If 12 month contracts are normal, how come we were advised that we were renewed for 24 months without consent? Even in our complaints, ChannelAdvisor isn't reviewing or responding to our issues at hand. Final Business Response We've reached out to this customer directly regarding a resolution and are awaiting a response.Final Consumer Response ChannelAdvisor contacted us and we've settled our dispute amicably.

Channel Advisor offers great solutions to reach our e-commerce goals. We have used multiple solutions in the past that came up short, but their existing platform exceeds our expectations in most areas. Customer service is top notch and they are very responsive to our needs and always looking to move forward on our ideas.","pos-2

I was not told of a 12 month lock-in period and cannot get a responce , either by email or phone I was called by a salesman at channel advisor , I decided to try their [redacted] program . The program was incomplete , for 2,200Per month Mr [redacted] would tell me my problem (with [redacted] web site ranking) but made no attempt to fix the problem , I was left on my own to correct the problem . This was ok that is their way handling this department , so I decided this was not for me . I am trying to cancel the service I e mailed numerous times ending the later ones with "CALL ME CALL ME CALL ME" with my cell at the end . No one will call me all I get is a form letter saying basically that I will be billing for 12 months . I was never told that I was locked in for 12 months ( I paid for 3 months 6,600 dollars ) my salesman never stated the lock in period and I never signed a contract . Now no one calls me including the people that are to help me rank better on [redacted] . Desired SettlementI would like someone from channel advisor to communicate with me , by either email or phone This complaint has been resolved , I have to admit that channel advisor took care of all my issues and I am working with Channel Advisor to get my site in order for [redacted] Thank You [redacted]

ChannelAdvisor is a great company to work with / partner with. They have helped us efficiently grow our online business by over 400% The team and support is also top notch. Highly recommended.","pos-1

We are a small company and have used Channel Advisor for about three years. The thing I like the most about CA is the ability to upload to other marketplaces so easily. The information is already available from our initial upload by adding a few things required by the new marketplace. Now we have even more exposure to individuals.","pos-3

I am a new customer to ChannelAdvisor, about 4 months we have been with them and I have never been so happy to work with such an amazing company! We had started with a launch on eBay and also Bigcommerce. Our launch on eBay was with [redacted] who I am very upset with that I canâ€?™t continue to work with every single day! She was just all around amazing and a joy to work with. We did have a problem upon pulling our listings over to ChannelAdvisor, a very minor miscommunication. However [redacted] worked over her Christmas break, even on Christmas Eve to insure that the problem was fixed! I've never had a company work with me on a Friday after 4:30pm let alone on Christmas Eve, while she was visiting family! We are a small growing company that has to work 24/7 365, no days off and the staff at ChannelAdvisor understands that, especially [redacted] A huge thank you for all of your help. Our other launch was to Bigcommerce with [redacted], who thankfully I get to bug all the time with all my questions. She by far has to be the smartest person at ChannelAdvisor, not only did she make our launch to Bigcommerce easy with no problems. She is extremely well versed in every aspect of ChannelAdvisor. She has shown me how to create and implement the inventory template to upload items in bulk. She is also a business rule guru, who has taken just about every idea I have come up with and creates it into something real I can use to benefit our company! We would not be where we are now without her. I have also had a wonderful experience dealing with all of the customer support agents, who I deal with on a daily basis, and have to deal with me on a daily basis. I can honestly say I have never had a bad experience with a single representative, no matter how frustrated I am or how stupid my question is, they are there to help.
I am extremely busy working day and night, and with the help of only one other manager, in charge of 10 employees, starting a business from scratch, with very little business experience. ChannelAdvisor gives us the tools and knowledge not only to increase sales but take our company to places we never thought possible. I am extremely excited for our very long future together.

Channel Advisor is a fantastic partner that has helped us take our business to the next level. Their software platform is second to none and the expertise of their team has been very beneficial to our business. They truly have become a partner is growing our business. ","pos-4

Company refused to cancel one year contractI signed up for one year subscription with channeladvisor for marketplace on July 25, 2016. The contract will end July 26, 2017 if no renewal. However, my business is under financial difficulty and I need to cancel the subscription. I contacted the company and explained the situation, they refused to stop future payment even though I will not be using the software. I am requesting that I will not be using their software and please stop the recurring payment as of September 16, 2016Desired SettlementCancel the subscription and stop any monthly recurring payment starting September 16, 2016 Business Response The customer was fully aware of our product offerings and our 12 month contract requirement. Our 12 month agreement is binding upon both parties unless certain terms and conditions are broken. In this case, ChannelAdvisor has breached no contractual provision. ChannelAdvisor has provided all services and functionality included in the agreement that would enable the customer to be successful on the ChannelAdvisor platform.Final Consumer Response Company refused to stop subscription before one yearI have an online store on [redacted] carrying about 15 products and generating approximately $20,000 net monthly income prior to July 2016. However, on July 20, 90% of my listings were shutdown due to circumstances beyond my control, causing immediate loss of income. On July 25, I decided to sign up with ** marketplace, specifically the [redacted] launch start up program, with the hope of generating replacement income. I did so because it was mentioned to me that[redacted] generates about 20% of income on [redacted] I was also told that due to the special connection between ** and [redacted] sellers who signed on through ** have above-and-beyond privileges, including access to special programs that help them sell more in a shorter amount of time. The [redacted] start up launch started on 7/29/2016 and completed on 8/23/2016. After the[redacted] startup was completed, my sales did not increase as I was told they would. As a matter of fact, they decreased: 55 units sold between July 29, 2016 - Aug 23, 2016Only 23 units from Aug 23 - Sept 21.As far as the support from [redacted] I only received a promotion for listing discount and a 30-min welcome call from a Mr. [redacted]. Then on Aug 29, another welcome call from [redacted] seller outreach and coaching. There was no significant help by being a customer of ** except to leave me with a phone number for seller support.In the meantime, while restructuring my original store on [redacted] it was attacked and another of my listings removed (Sept 16). This product constituted 80% of my remaining income from [redacted] As a result of this attack and the one the precipitated the signing with [redacted] my total income stream dropped 90% in just a few weeks. Some have been deleted, and some have to start all over with new listings. It will take years to rebuild this income stream, if ever. At that point, I decided to make swift decision to avoid complete financial ruin. This included cutting anything possible to avoid any non-recoverable expenses. I contacted the manufacturers of the various products I sold and cancelled all pending orders in production, except for the ones that were already in the shipping pipeline. I also had no choice but to seek cancellation of the subscription to ** since it was harming, not helping, my sales and also required a significant monthly cash outlay of $1,500. Basically, I was not receiving the promised benefit of the service and therefore channeladvisor was not fulfilling their end of the agreement.I contacted my sales account manager [redacted] who tried hard to convince me to stay. After a few discussions back and forth via email she gave me the link to request cancellation.After submitting the cancellation request, I received a response from [redacted] Client Care Administrator, that channeladvisor would cancel my subscription at the renewal period (1 year anniversary mark). I wrote back to request the cancellation immediately and before next month draft as I am no longer financially able to make payments. I received the following email from [redacted]I hope all is well and do very much appreciate all your patience with this. It has been advised that unfortunately this cannot be approved and the termination will be based on your contract terms.I called ** to talk to someone directly and my call was passed [redacted] Collection Specialist, who adamantly said they would not cancel my subscription except at the renewal period before July 25, 2017. The ongoing expenses for ** software - $1,500 per month - is a financial burden that I am no longer able to carry. In addition, ** failed to provide the promised value - increased sales. In fact, it decreased my sales and did not even to cover the expense of the monthly fee. Based on the circumstances outlined in detail above, and **'s failure to fulfill their agreement to increase sales, I have no choice but to cancel my subscription immediately or face a severe financial situation. I am requesting that the subscription and that the monthly draft be stopped as of Sept 19, 2016, the date of the appeal.

I've tried multiple times to work with their service department to enable the ChannelAdvisor software to work correctly with our product. A month after we began using the service our Ebay launch trainer had not completed their task. We had lost over half of our images from intergration setting us back, days, months, and we still are fixing images. Plus we were not synced correctly with Ebay until late 2015 after dealing with support many times. The Amazon Launch trainer was able to help with some of the Ebay launch that was missed but definitely put us behind. We had issues with uploading files and corrupt data which I attributed to our own errors and had to fix manually. We were not given any support in our ability to fix this. I had to hire someone just to manage our ChannelAdvisor feed and it has done nothing but cause us problems. It emails customers shipment notifications even though we mark it as "Do not send". Our Amazon price feed did not refresh and put us in jeopardy with MAP pricing with our biggest distributor and almost cost us the ability to purchase from them. I contacted the ChannelAdvisor Success Manager in October. I wanted to find a solution to the problem and continue using the product for a period of 3 months after the end of our contract. Had I known I wouldn't receive responses back or have someone actually help us I would have cancelled right then. We asked for many issues to be resolved and I did not receive any response back for three weeks. I was told we could not do a 3 month extension and it was too late to cancel. All of this after [redacted] told me she could help me. Three weeks later I received a response, with that I had to fix my images. We over the allotted amount of storage. This wasn't even the issue I contact about but now became my biggest project. She got us in touch with someone at support. First we were told we could get into another plan for more storage. Then we were told there wasn't another plan. [redacted] said support could help us through that process. Support said that we had to fix it and go through each page and delete images. Images are the way you sell products on Ebay! So we moved all our images over to a private server. This is now a year after we were with ChannelAdvisor. At this point of using ChannelAdvisor my sales were falling on Ebay. Amazon picked up some of the slack but we were doing the same volume we were without Channel Advisor and $3000 less in bills. I contacted Channel Advisor again a couple months ago because at this point I wasn't even sure we would be in business to be able to handle our payment to Channel Advisor. I've had to let go 6 employees. Our gross profit margin has decreased over 15% in the year we have been with ChannelAdvisor. The answers to all our questions with ChannelAdvisor before we were signed up was you had great support and service that could help us with that. I still haven't had great support or service to help us with the product. We have manually disconnected Ebay from using ChannelAdvisor and seen constant increases in sales over the last few weeks maintaining our inventory on our own as we did pre-CA. This whole experience has been a nightmare at best. Also in the contract we originally signed we were to be provided with an updated agreement to read, in the statement of work it says that the agreement will automatically renew. I never saw the updated agreement, after it renewed I was provided a link.Desired SettlementI wish to discontinue the contract effectively immediately. I have not been provided the support and service that I was promised when we initially began working with ChannelAdvisor.Business Response While we regret that this customer is unsatisfied, we feel that this is an unfair assessment of ChannelAdvisor's services. Our team dedicated time and resources for them to be successful on our platform. Our services team made multiple attempts to work with the complainant to resolve his image issues, but the customer failed to respond to our Services team's proposed resolutions. Despite the fact that the Agreement signed by the parties establishes that the customer must not place a disproportionately large amount of storage on the platform, ChannelAdvisor graciously doubled the customer's storage capacity. This customer signed a 12-month agreement, which is binding upon both parties unless certain terms and conditions are broken. In this case, ChannelAdvisor has breached no contractual provision. We feel that our technology can help this customer grow his business, and we are willing to continue our efforts to help him be successful.Consumer Response I believe that ChannelAdvisors response is an unfair assessment. I have email documentation of not being responded to for weeks. There were times when I could not even log in on ChannelAdvisors software. It would take days until I was able to get in. The software has to actually work to be held to a contract. We were kicked off Amazon for "rogue" listings. Listings that did not have an ASIN and should not have been pushed to Amazon. We had center caps being sold as Piano Tuning Forks. The time and resources that were put into being "successful" harmed our business. I have pictures that were of lug nuts that are still center caps that we have to change. I've used my resources fixing all of these issues. Should I be reimbursed for the time and resources that I put in? The last emails that I have received from ChannelAdvisor staff in response to my issues going back to October 2015 when I tried to find a solution to continue on with ChannelAdvisor was we hope that you can become successful. In order to maintain any future business on Amazon I had to pull all 45,000 listings. Ebay I have had to sweep all of our listings multiple times and continue to do so. I have to go through every single item to identify issues. The Amazon feed for pricing and quantity did not update correctly for 6 months while we used that. The direct result was manually deleting listings and fixing them because support took too long to fix the issue. I had to work with a Vendor multiple times to ensure them that we had changed our pricing on 10,000 listings! This is because your software did not update the pricings that had pushed to ChannelAdvisor. I have no problem paying for a working piece of software but nothing that ChannelAdvisor has done, has helped my business, in fact it has hindered us. We will be successful, we no longer use your product. We have disconnected the Ebay and Amazon feed. The 12 month agreement is over. Do not charge me any further as we no longer use your product. That is the only settlement that is reasonable. Final Business Response ChannelAdvisor regrets that the complainant was kicked off Amazon for 'rogue' listings; however, ChannelAdvisor is not responsible for a customer's compliance with a network site's terms and conditions, as the customer is responsible for creating and maintaining in good standing active network site accounts. As outlined in the Agreement signed by both parties, the customer is responsible for providing data in a format that can be received by ChannelAdvisor, as well as for the completion of any necessary revisions to inventory data.More Info Received From The Consumer(The consumer indicated he/she DID NOT accept the response from the business.)They did not address the problem. They are not willing to work with us. I've never received responses to my actual questions and requests for help and support from them. They want to put it all on us, yet its their software that does not function properly and they will not admit to it.

I was told their system can do everything I need. When I tried to cancel my service they say I am on contract for another year and can't until then.I had been in contact with [redacted], their sales rep for years. He kept trying to get me to use their services for inventory management for all of our online marketplaces. At the time I had notified him that we had lost our eBay and Amazon accounts and wouldn't be worth using it. He said I would be ale to create accounts under another persons name and use Channel Advisor to list all the products and control the inventory and they wouldn't know. We went back and forth discussing how Channel Advisor also can upload and control all of the shipments, tracking uploads and pricing adjustments in real time. So I finally agreed to a one year contract to try it out. It took me almost a year to finally get my eBay account setup and running. Might I add the service is for $1,000 a month for a year which is $12,000. After my eBay account was finally setup I find out that eBay has selling limits and you can only list a certain amount of dollar value per month. Channel Advisor sales reps do not make any mention of this type of information which would've have obviously not been worth the services of $1,000 a month. You can't make a selling limit request for 3 months. Then they only raise the limit by $10,000 a month. You have to call every 30 days to request a selling limit increase. Mind you we have over 5,000 different sku's or items to list. You can also only request selling limit increases if you do not have any violations. Because of the nature of our main products, airsoft guns, we had a violation or two because our airsoft magazines didn't say the word airsoft in the titles. So now we have to wait yet another month before we can make a selling limit request. So we ended up paying $12,000 for a year of sevice and only made $3,500-$4,000 profit from using Channel Advisor which is a loss of $8,500-$8,000. Why in the world would we want to continue using a service that costs us much more than it brings in? So I contact [redacted], my sales rep and tell him what a loss their service was to me and that I want to cancel my service. He provides me with the link to request a cancellation. There's no phone number or email addresses or online support at all. They do not make it easy to contact them. It took me weeks just to figure out how to make the request to cancel my service. They some lady contacts me and says I had my services renewed for another year and can't cancel until the year is up. This is when I lost my mind. Who the [redacted] do they think they are to tell me that I have to stay for another year when their services don't work for me the way it was told to work. I told them I was going to file this report, get my lawyers involved and never use them again. So she has her manager contact me about the cancelation. She tells me that she can offer to cancel my account for a fee of 6 months of service. That's $6,000. Actually, they raised the price from $1,000 to $1,040 without my confirmation and without any notice. So it will be $6,240. I said every bad word you can think of and said no. Then she came back and said she can do 3 months of $1,040 which is $3,120. I never replied because now I am taking matters in my own hands. They are someone I would have used in the future when I have everything going well, but after this I will never, ever, ever give them another penny as long as I live. I am only 33 years old too so they are going to lose a lot of money from me. They are not the only inventory management company. I want my services canceled. No negotiations from my end. Simply cancel for life!Desired SettlementCancel service with no termination fees. I did not want to continue or renew my services.Business Response This matter has been resolved through direct communication with this customer.