left; background: whitesmoke;"> According to our records, the funds from order [redacted] was never captured as the transaction had expired. His other order, [redacted], was processed and shipped out. We contacted our merchant service provided, Authorize.net, and they assured us that the payment was never captured on our end since the transaction expired. The last email we received from the complainant was on 12/**/2015 which only contained the following: "Thank you very much. Best." Which was in response to our email: "Dear [redacted], Your order has been cancelled. Please let us know if you need any further assistance. Best,"
left; background: whitesmoke;"> According to our records, the funds from order [redacted] was never captured as the transaction had expired. His other order, [redacted], was processed and shipped out. We contacted our merchant service provided, Authorize.net, and they assured us that the payment was never captured on our end since the transaction expired. The last email we received from the complainant was on 12/**/2015 which only contained the following: "Thank you very much. Best." Which was in response to our email: "Dear [redacted], Your order has been cancelled. Please let us know if you need any further assistance. Best,"