Chaotic Custom Exhaust Performance

Final Consumer Response / [redacted] (2000, 10, 2016/05/24) */ Please note that I have heard from the company and the issue has been resolved to my satisfaction

Initial Business Response /* (1000, 5, 2017/01/25) */
Our *** office spoke with this customer on January 18th, and advised that if Superior was to return our tank that the only fee that would apply is the $** restocking feeThis is written into the contract that the customer signed
when the account was set up, that upon removal there would be applicable feesWe will credit back this $** charge once it is posted to the customers accountWhen the customer called to report the run out we did let them know that we could deliver propane on Monday January 16th, and come out to install a second propane tank on Wednesday January 18thAt that time they had already decided to switch to a competitor
Initial Consumer Rebuttal /* (2000, 7, 2017/01/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Not worth the hassle, but they did not know when they would be up to install the second tank also they showed up on Wed Jan with propane not the 16th as they said and running out of propane twice in three months was the last straw, as I said they broke the contract for auto fill when they never showed in sept or NovemberI am the only customer that was here in *** and it showed in their lack of customerservice

Final Consumer Response /* (2000, 10, 2016/05/24) */
Please note that I have heard from the company and the issue has been resolved to my satisfaction.

Initial Business Response /* (1000, 8, 2017/07/13) */
A refund was issued to the customer on June 28, 2017. Our customer service department called the customer this afternoon and left a voicemail message with her contact information to follow up and confirm the cheque was received.