Chaparral has done its best to work with this customer to get his mooring cover to work We have sent pictures and offered verbal instructionThe cover works on boats identical to his boat, but he cannot make this one work for some reason.
If Mr*** will ship his cover to us as his expense to Chaparral Boats, Inc./ Attn: *** /*** *** *** *** *** ***, we will send him a check for $572.00.
We regret that the cover did not work out for Mr***
We acknowledge the problem of the customer. We had a design change in how we manage this area of the boatMr*** has not resolved it as timely as we wished. We are working on his solution now
Why don't you put him in touch with me. *** ***
href="mailto:[email protected]">*** I will get his issue resolvedIt would be helpful to know his Hull ID and who his dealer isBest regards,
***
The part number for this fuel fill is 540-GOO-CHR It is made by Perko We do not have them in stock nor can we get them.
As a general principal, we do not sell parts to retail customers directlyCustomers must buy from dealers The Colorado dealers are Colorado
Boat Center and Mattas Motors Here are their numbers and addresses:
Colorado Boat Center SE Frontage Rd Johnstown, CO 970-663-
Mattas Motors Hwy& Grand Jct., CO 970-241-
Also, Cecil Marine in New Jersey does a mail order parts businessThey will sell to you on your credit card and ship it to you Here is their number 856-629-Ask for Joe at ***Mr***'s best bet is to go to a generic marine store like West Marine and find a gas cap that fits his tankIf he cannot find one, he may have to replace the whole fuel fill assembly which will be more involved We are sorry that he had troubleChaparral would be happy to help in some other way, but we cannot provide this part.
*** ***, Customer Service
I am responding to acknowledge receipt of the complaint of [redacted]. We have exchanged e-mails with him to ascertain the problem and explore the solution.
We have requested that his mooring cover be returned to us for review. We will examine it and ask the vendor to review. It...
has arrived today.This may not be dispositive of the case, but wanted to respond timely.
We will work with the customer to resolve.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have an agreement with Chaparral to return the cover at my expense for a refund of $600 vice the offered amount of $572.
Regards,
[redacted]
Chaparral has done its best to work with this customer to get his mooring cover to work We have sent pictures and offered verbal instructionThe cover works on boats identical to his boat, but he cannot make this one work for some reason.
If Mr*** will ship his cover to us as his expense to Chaparral Boats, Inc./ Attn: *** /*** *** *** *** *** ***, we will send him a check for $572.00.
We regret that the cover did not work out for Mr***
We acknowledge the problem of the customer. We had a design change in how we manage this area of the boatMr*** has not resolved it as timely as we wished. We are working on his solution now
Why don't you put him in touch with me. *** ***
href="mailto:[email protected]">*** I will get his issue resolvedIt would be helpful to know his Hull ID and who his dealer isBest regards,
***
The part number for this fuel fill is 540-GOO-CHR It is made by Perko We do not have them in stock nor can we get them.
As a general principal, we do not sell parts to retail customers directlyCustomers must buy from dealers The Colorado dealers are Colorado
Boat Center and Mattas Motors Here are their numbers and addresses:
Colorado Boat Center SE Frontage Rd Johnstown, CO 970-663-
Mattas Motors Hwy& Grand Jct., CO 970-241-
Also, Cecil Marine in New Jersey does a mail order parts businessThey will sell to you on your credit card and ship it to you Here is their number 856-629-Ask for Joe at ***Mr***'s best bet is to go to a generic marine store like West Marine and find a gas cap that fits his tankIf he cannot find one, he may have to replace the whole fuel fill assembly which will be more involved We are sorry that he had troubleChaparral would be happy to help in some other way, but we cannot provide this part.
*** ***, Customer Service
I am responding to acknowledge receipt of the complaint of [redacted]. We have exchanged e-mails with him to ascertain the problem and explore the solution.
We have requested that his mooring cover be returned to us for review. We will examine it and ask the vendor to review. It...
has arrived today.This may not be dispositive of the case, but wanted to respond timely.
We will work with the customer to resolve.
[redacted]
Chaparral Boats, Inc.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have an agreement with Chaparral to return the cover at my expense for a refund of $600 vice the offered amount of $572.
Regards,
[redacted]