I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am not satisfied and livid as this situation is not resolvedFirst of all the GM is not telling the truth about the situation he is not being honest as that is part of his job but not my concernI always came into the store alone or with my boyfried(who is a witness to everything that happened prior to the purchasing) to browseI never came in the store the day before I made a "purchase" or never asked about any dogs at allEverything that has to do with this situation was in fact the day of the "purchase" , which he did not tell me any actual info dealing with that leasing agreement or anythingBoth the GM an Owner are telling untrue facts about the situationThis is foolishness and I will not accept the disrespect coming from this businessI know they have cameras and can go back to review them and see the GM leaned over the counter with my phone in his hand the entire time and I'm steady trying to read the lease but in fact he's continuously E-Signing my initials and name to the WAGS contractSo can you please on my behalf solve this matter it been a bunch of foolishness with a run around from the business an I have had enough of it If they are in fact willing to refunded how will that process go about?
Regards,
*** ***
Dear Complain Department, We received the letter regarding [redacted] and her little puppy, "[redacted]". The settlement request was unclear; What is the $130 for? Our goal is to find healthy puppies loving homes. On May 19, when Ms...
[redacted] took [redacted] to [redacted] for her complimentary exam, they found an upper respiratory infection. We gladly paid for the medication for this. At that time, [redacted] also ran a fecal, which came back negative for everything, including Coccidia. When a puppy changes enviroment, they can get stressed and the immune system can become weekened. As a result of a weakened immune syatem, puppies are more susseptable to having a loose stool and some parasitic infections, such as Coccidia which are not normally covered under our warranty. Coccidia is not a disease. Coccidia is a parasite that is commonly found in the intestinal tracts of puppies and dogs. The day after [redacted] left our store, she had a clean fecal test. In an effort of good will, we also paid for her [redacted] bill of $200 and the Dr said the puppy was healthy at that time. They ran tests which we incurred the expense for that were all negative. Most recently, we spoke to [redacted], at the [redacted]. She said that the puppy was normal and healthy and a healthy weight. [redacted] mentioned that the puppy might be sensitive to vaccines. [redacted] got a vaccine on May 21st. On May 22nd, [redacted] had loose stool and was vomiting.(went to [redacted]) On June 13TH, [redacted] received a booster shot. 3 days later, [redacted] was seen again for vomiting and a loose stool. Im sure Ms [redacted] is a very conscientious dog mom and has the best intentions for [redacted] at heart, but its apparent that we have a healthy puppy that may be sensitive to vaccines and /or environmental change. I will attach a copy of our contract that Ms [redacted] signed. Here,you will see how we have gone above and beyond to try to please Ms [redacted] and paid for many unnecessary tests at our expense. The situation with her mother and brother was this: They came in and the mother was demanding a refund and claimed that the dog had Parvo, a deadly highly contagious disease; The puppy did not have parvo. THe mother was very loud and did not conduct herself with any self control and was expressing untrue information. We did not want our customers to get upset so we asked her to leave. We still have 2 of little [redacted]'s sibling in the store and they are, and always have been, very healthy puppies. It was a litter of 7, and everyone else that adoped them said they are healthy and happy with no prolems.
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Whether [redacted] is fine and healthy now, she wasn't when we got her. And we have forked out money and by the end of all of her vet appointments they've equaled up to almost the cost of the dog. Which was 1,000. Either way she was sick when we got her. The company has NOT been cooperative or understanding throughout the whole situation. I'm sure they would feel the exact same way if this situation happened to her dog. I have the vet papers stating she had Kennel Cough and now coccidia. She is still on medicines and soft food which were putting more money out towards. I've heard multiple bad things about the store and should never have bought a puppy from them in the first place. I don't feel as if I should have to pay the remanding left on the dog or the full 1,000 dollars. Also they asked my mother to leave the store before she got "loud" and unmannerd. When they asked her to "step out side" without getting much of anything out of her mouth she got irritated. Like anyone would.
[redacted]
Mrs [redacted] did purchase a UNREGISTERED German shepherd puppy from us and wanted to finance the puppy. The contract clearly states it as being unregistered, as the GM explained it to her as well. The price of the puppy was $3000 and we do offer a cash discount...
but that was not the way Mrs [redacted] was able to pay. Mrs [redacted] was already given the price before she filled out the application for credit, which is same price as any other customer would have been given, so I don't understand the reasoning behind the false advertising claim. She was not "TARGETED" because she had good credit, in fact she was in the day prior to buying the puppy and had ample time to think about the purchase and if she really wanted it and how to pay for it. For privacy reasons we don't have access to their credit, the application is either approved or not.
We do offer financing options through WAGS which is a consumer loan company that structures the loans as a lease. Mrs [redacted] can possibly save some fees/ interest and contact the finance/lease company (WAGS) at [redacted] to discuss her early payoff options. They are usually pretty easy to work with. We have no control over the financing portion of the contract. All financing has interest and/or fees associated with it. It is credit driven and the actual fees/interest are determined by WAGS on the consumers credit worthiness. We get no portion of any of those fees. If Mrs [redacted] could come up with an alternative way to pay for the puppy we would be more than happy to contact the finance company on her behalf and try to get some or possibly most of the fees refunded. I cannot make a promise as we have no control but would be happy to make a call to our sales rep on her behalf.
Mrs [redacted] did get the contract emailed to her with all the terms and conditions, this is for privacy reasons. I have spoken in detail with the GM about this situation and what he tells me is a much different story that what Mrs [redacted] states. He did not click any initials or signatures on her phone, he simply explained to her to read the contract and how to initial and sign it. If she couldn't read it she should have requested to use one of our computers but she did not ever bring that up to anyone. The entire contract is in electronic form and gets emailed to the customer and they have many fields to read and initial. We have no control whether the customer exercises their due diligence and actually reads the entire contract. The GM said it seemed like Mrs [redacted] understood everything as she didn't ask any major questions. It was not until several days later when Mrs [redacted] returned with her parents demanding a refund that she had any disputed with what she signed with WAGS. Unfortunately we cannot offer refunds on puppies and return puppies back to general population for health reasons and to protect the puppies still in the store. The contract Mrs [redacted] signed with us clearly states our return policy on puppies. Unfortunately this seems more like a buyers remorse…or upset parents.
As for the puppy mill comment, we do not buy from puppy mills. We check out every breeder and have photos and inspection reports of our breeders. If there are any violations we do not buy from that breeder. I do not know how this puppy has spent the last several months….being socialized, trained, ect, by Mrs [redacted]. It sounds like the puppy could benefit from some training classes and we would be happy to offer some names of a couple local training organizations to Mrs [redacted]. There are some amazing trainers in our area. It is extremely important that any undesirable "bad habits" be dealt with now and not put off for the future.
Also, as always, we have a friends for life program that Mrs [redacted] could apply for. What this is is a home placement service so that none of the puppies we ever sell wind up in a shelter. There is no monetary compensation from either party and Mrs [redacted] would still be obligated to the finance company until her loan was paid in full. We have a list of adoptive families that could foster the puppy until a permeant home is found. This usually takes about a week to find a home as the puppy would not come back to the store. If Mrs [redacted] is interested she could contact the store for more information. I am truly sorry to Mrs [redacted] that if any misunderstanding did occur
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am not satisfied and livid as this situation is not resolvedFirst of all the GM is not telling the truth about the situation he is not being honest as that is part of his job but not my concernI always came into the store alone or with my boyfried(who is a witness to everything that happened prior to the purchasing) to browseI never came in the store the day before I made a "purchase" or never asked about any dogs at allEverything that has to do with this situation was in fact the day of the "purchase" , which he did not tell me any actual info dealing with that leasing agreement or anythingBoth the GM an Owner are telling untrue facts about the situationThis is foolishness and I will not accept the disrespect coming from this businessI know they have cameras and can go back to review them and see the GM leaned over the counter with my phone in his hand the entire time and I'm steady trying to read the lease but in fact he's continuously E-Signing my initials and name to the WAGS contractSo can you please on my behalf solve this matter it been a bunch of foolishness with a run around from the business an I have had enough of it If they are in fact willing to refunded how will that process go about?
Regards,
*** ***
Dear Complain Department, We received the letter regarding [redacted] and her little puppy, "[redacted]". The settlement request was unclear; What is the $130 for? Our goal is to find healthy puppies loving homes. On May 19, when Ms...
[redacted] took [redacted] to [redacted] for her complimentary exam, they found an upper respiratory infection. We gladly paid for the medication for this. At that time, [redacted] also ran a fecal, which came back negative for everything, including Coccidia. When a puppy changes enviroment, they can get stressed and the immune system can become weekened. As a result of a weakened immune syatem, puppies are more susseptable to having a loose stool and some parasitic infections, such as Coccidia which are not normally covered under our warranty. Coccidia is not a disease. Coccidia is a parasite that is commonly found in the intestinal tracts of puppies and dogs. The day after [redacted] left our store, she had a clean fecal test. In an effort of good will, we also paid for her [redacted] bill of $200 and the Dr said the puppy was healthy at that time. They ran tests which we incurred the expense for that were all negative. Most recently, we spoke to [redacted], at the [redacted]. She said that the puppy was normal and healthy and a healthy weight. [redacted] mentioned that the puppy might be sensitive to vaccines. [redacted] got a vaccine on May 21st. On May 22nd, [redacted] had loose stool and was vomiting.(went to [redacted]) On June 13TH, [redacted] received a booster shot. 3 days later, [redacted] was seen again for vomiting and a loose stool. Im sure Ms [redacted] is a very conscientious dog mom and has the best intentions for [redacted] at heart, but its apparent that we have a healthy puppy that may be sensitive to vaccines and /or environmental change. I will attach a copy of our contract that Ms [redacted] signed. Here,you will see how we have gone above and beyond to try to please Ms [redacted] and paid for many unnecessary tests at our expense. The situation with her mother and brother was this: They came in and the mother was demanding a refund and claimed that the dog had Parvo, a deadly highly contagious disease; The puppy did not have parvo. THe mother was very loud and did not conduct herself with any self control and was expressing untrue information. We did not want our customers to get upset so we asked her to leave. We still have 2 of little [redacted]'s sibling in the store and they are, and always have been, very healthy puppies. It was a litter of 7, and everyone else that adoped them said they are healthy and happy with no prolems.
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Whether [redacted] is fine and healthy now, she wasn't when we got her. And we have forked out money and by the end of all of her vet appointments they've equaled up to almost the cost of the dog. Which was 1,000. Either way she was sick when we got her. The company has NOT been cooperative or understanding throughout the whole situation. I'm sure they would feel the exact same way if this situation happened to her dog. I have the vet papers stating she had Kennel Cough and now coccidia. She is still on medicines and soft food which were putting more money out towards. I've heard multiple bad things about the store and should never have bought a puppy from them in the first place. I don't feel as if I should have to pay the remanding left on the dog or the full 1,000 dollars. Also they asked my mother to leave the store before she got "loud" and unmannerd. When they asked her to "step out side" without getting much of anything out of her mouth she got irritated. Like anyone would.
[redacted]
9-15-2014
Dear Revdex.com,
Mrs [redacted] did purchase a UNREGISTERED German shepherd puppy from us and wanted to finance the puppy. The contract clearly states it as being unregistered, as the GM explained it to her as well. The price of the puppy was $3000 and we do offer a cash discount...
but that was not the way Mrs [redacted] was able to pay. Mrs [redacted] was already given the price before she filled out the application for credit, which is same price as any other customer would have been given, so I don't understand the reasoning behind the false advertising claim. She was not "TARGETED" because she had good credit, in fact she was in the day prior to buying the puppy and had ample time to think about the purchase and if she really wanted it and how to pay for it. For privacy reasons we don't have access to their credit, the application is either approved or not.
We do offer financing options through WAGS which is a consumer loan company that structures the loans as a lease. Mrs [redacted] can possibly save some fees/ interest and contact the finance/lease company (WAGS) at [redacted] to discuss her early payoff options. They are usually pretty easy to work with. We have no control over the financing portion of the contract. All financing has interest and/or fees associated with it. It is credit driven and the actual fees/interest are determined by WAGS on the consumers credit worthiness. We get no portion of any of those fees. If Mrs [redacted] could come up with an alternative way to pay for the puppy we would be more than happy to contact the finance company on her behalf and try to get some or possibly most of the fees refunded. I cannot make a promise as we have no control but would be happy to make a call to our sales rep on her behalf.
Mrs [redacted] did get the contract emailed to her with all the terms and conditions, this is for privacy reasons. I have spoken in detail with the GM about this situation and what he tells me is a much different story that what Mrs [redacted] states. He did not click any initials or signatures on her phone, he simply explained to her to read the contract and how to initial and sign it. If she couldn't read it she should have requested to use one of our computers but she did not ever bring that up to anyone. The entire contract is in electronic form and gets emailed to the customer and they have many fields to read and initial. We have no control whether the customer exercises their due diligence and actually reads the entire contract. The GM said it seemed like Mrs [redacted] understood everything as she didn't ask any major questions. It was not until several days later when Mrs [redacted] returned with her parents demanding a refund that she had any disputed with what she signed with WAGS. Unfortunately we cannot offer refunds on puppies and return puppies back to general population for health reasons and to protect the puppies still in the store. The contract Mrs [redacted] signed with us clearly states our return policy on puppies. Unfortunately this seems more like a buyers remorse…or upset parents.
As for the puppy mill comment, we do not buy from puppy mills. We check out every breeder and have photos and inspection reports of our breeders. If there are any violations we do not buy from that breeder. I do not know how this puppy has spent the last several months….being socialized, trained, ect, by Mrs [redacted]. It sounds like the puppy could benefit from some training classes and we would be happy to offer some names of a couple local training organizations to Mrs [redacted]. There are some amazing trainers in our area. It is extremely important that any undesirable "bad habits" be dealt with now and not put off for the future.
Also, as always, we have a friends for life program that Mrs [redacted] could apply for. What this is is a home placement service so that none of the puppies we ever sell wind up in a shelter. There is no monetary compensation from either party and Mrs [redacted] would still be obligated to the finance company until her loan was paid in full. We have a list of adoptive families that could foster the puppy until a permeant home is found. This usually takes about a week to find a home as the puppy would not come back to the store. If Mrs [redacted] is interested she could contact the store for more information. I am truly sorry to Mrs [redacted] that if any misunderstanding did occur
Sincerely,
Pets-N-Pals Inc