Chaparral Motorsports

I bought an item in this business that was supposedly in stock, it remained in status on the website as in process and seeing that it was not being sent I decided to call the customer service. This was a nightmare, impossible to communicate. Through facebook I was able to contact a person and in a phone call they told me that the article did not exist, it was an article already discontinued so I requested the return of my money. Enter the website again and it turns out that they have the item without existing as an offer. I do not recommend anyone to buy in this place.

Be CAREFUL. I ordered a battery based on the photo image on their website. They sent a different battery (poles reversed, would not work on my bike). When I complained, they responded the photo was “representational only, not actual”, and if I wanted to return the battery I would have to pay shipping and handling (about 40% of the cost of the battery). I would not recommend doing business with this company.

I called about a return, the business was extremely helpful at first. I made a $135 purchase, I used a $50 gift card and my credit card. I asked the customer service rep if it would be refunded to my credit card or as a gift card. She assured me it would all be refunded to my credit card. Two months pass and I never received a refund. I finally receive a refund for $11 (the refund should have been about $50, which the rep confirmed). I call to get it resolved and the Supervisor (***) was rude, laughed at me on the phone and told me she could not move forward with me. She informed me that it must be received as a gift card, even though another rep had said otherwise. I have no access to the gift card, wasn't told about the gift card, and now I have returned $50 sunglasses and only received $11 back. My main complaint is the supervisor's lack of willingness to help and her attitude that scoffed at both me and my husband. So frustrating to deal with companies like this. I don't want the gift card, as I do not want to purchase ANYTHING from this company.

Initial Business Response / [redacted] (1000, 17, 2015/12/30) */ Please contact store management for assistance, XXX-XXX-XXXX to recitfy this problem

Buyer Beware!!!! Review their "F" Revdex.com Rating.

https://www.b***ino/profcyc***ral-***-10***

I ordered an inter-cooler assembly on 5/27/2019. It was showed to ship within 5-7 business. On June 10th (two weeks later)- it had not shipped. I called and was told it was on back order with an estimated ship date of June 11. On July 2nd I still had not received my inter-cooler. I called and was told that it was shipping net week. On July 3rd- Chapmoto cancelled my order without warning. I had to call and get the order reinstated- without explanation. On July 9th- My item shipped. I received it ion July 12. I was super excited till I cut the box open and found the inter-cooler fan assembly was damaged. The shipping box was perfect upon arrival, but Chapmoto decided to cut the inter-cooler box open and put two large tubes of chassis grease in the same box with the inter-cooler damaging the fan housing. I call them and they ask me to send pictures. I do and don't hear back for three days. I call again and they say- "we aren't sure why they asked you to send pictures- we just need you to send the item back". I had received a discount on the memorial day sale- and told them I needed a replacement sent. They said they would order a replacement- but not at the same price. After much discussion- they agreed to order the new one at the same price and stated it would ship in 3-5 days. I just called today (8 days later) and they said the new inter-cooler assembly has not shipped and is on back order with no delivery date. Trying to find a solution- I asked them to please just send me a fan assembly which is in stock- and I will return the damaged fan assembly off of this inter-cooler in the new fan assembly box. They get their fan back and my can am is back up ready to ride. They refused saying they will not be abvle to return the fan to Can Am for credit. I explained that they most likely will need to cover the damage part cost and discard the fan I sen back- as they damaged it by cutting the shipping box open and stuffing tubes of grease on top of the fan. They don't care and will not stand behind their poor shipping decision that has caused this nightmare. Hoping I can get an inter-cooler before summer is over to ride my X3 again!!!

I placed order number *** on 7/1/2019 which included a set of Bridgestone T30 EVO tires - front and rear. On the website, it said these tires were in stock and I specifically purchased them for that reason. The front tire was marked as "shipped" on that same day, with no indication of the rear tire being shipped via UPS. After 48 hours of the UPS tracking information stating "Order Processed: Ready for UPS", I went back on the website to find that now the rear tire was marked as a 10 to 15 business day back order. This was not an option for me, as I needed to have my motorcycle inspected. I called customer support on 7/3/2019, and was told the tires would be in "any day now". I asked if I could cancel the order and the customer support representative said that I could cancel the rear tire because it had not shipped, but that the front tire had "shipped" and the only reason tracking wasn't updated was because it "missed a scan by UPS". The customer support representative canceled the rear tire and I received a confirmation e-mail of cancellation. I agreed with the customer support representative that when the front tire arrived, I would pay the $14.99 return shipping fee, and agreed to order another set of tires that were in stock (Bridgestone T31 tires front and rear). At this point, the vendor now had charged me over $500 for the two sets of tires.

After waiting until 7/8/2019 and receiving no refund and the front tire from the original tire still marked as "Order Processed: Ready for UPS", I called customer support to get an update on my order. They informed me that the front tire had definitely shipped, and that it was "lost" by UPS, which was a bold faced lie, as the tire had clearly not shipped and they had no idea what was going on with it. They also stated that since I paid through *** that they had no idea how long the refund would take for the rear tire, even though they had already sent a cancellation notice.

It is now 7/17/2019 and they have not refunded me for the rear tire. The vendor also opened a completely unnecessary UPS investigation to the whereabouts of the front tire (they state that UPS has lost it), when clearly the front tire never shipped. I feel this is an attempt to make it more difficult me to recover my funds for products that I never received. Throughout the process, their customer service representatives have been the complete OPPOSITE of transparent, and have been less than courteous. They have made one effort to contact me via. phone since the open UPS investigation and did not leave a voicemail when I was unavailable. This is taken up several hours of my time, and I do not think that vendors should make customers jump through hoops like this for a simple refund.

TAKE YOUR BUSINESS ELSEWHERE.
Horrific Business Practices. I purchased a battery from through an affiliate account these guys have with ***t In February of 2019. What was delivered was a battery that was built and last charged in January of 2018. Meaning this battery is over one year old. batteries only last a few years so that means this thing has lost at least 30% of it's life before I made the purchase.
When I buy tires for my car I expect tires that are manufactured in the last couple of months. When I buy groceries I don't anticipate them to be on the verge of expiration.
I reached out to the company via email to politely ask for an exchange for one that is, in fact, a new battery. They are demanding I pay for shipping, a restocking fee and a 7.99 return fee.
So I called the store directly in hopes that someone more polite would be available. I was transferred to the parts manager Jennifer. When I began to explain that the battery was aged she started to talk over me insisting that it is new. I could see she was uninterested in taking any steps to help me so I asked to speak with someone above her, such as a general manager. She insisted I am only to deal with her after she claimed to be the ULTIMATE MANAGER! haha I've never heard of this job title but even with such authority she told me there's nothing she can do at all to replace this battery with a new one. I continued to ask for a GM or someone else but she refused to help me and continued to repeat that this is a new battery completely disregarding that I provided pictures proving otherwise.
TAKE YOUR BUSINESS ELSEWHERE.

We apologize for your recent experience with financing, and will work to continue to train our sales staff to provide more clear and transparent information about credit inquiresAs a matter of policy however, each credit application that is completed by an applicant contains a pre-printed list of
banks and credit agencies that your application will be run at directly on the application to avoid any question about inquiries made on our behalfWe also provide a copy of our privacy policy to help clarify this informationOur management staff will not run credit on any individual unless this information has been provided to the customer, and a signed copy provided to the sales manager who runs the creditAgain, we can always work better at what our sales staff may or may not imply, but we make every attempt to include this information directly to the customer to avoid any communication misunderstanding *** *** CHAPARRAL MOTORSPORTS *** *** * *** *** *** ** *** ###-###-#### [email protected] www.chaparralmotorsports.com

I was looking into buy the son some Christmas gifts which I am always late. So while I was searching sites to find one that had the things I needed, but stated they would have them here by Christmas. I thought I lucked out when I find chaparral is offering not only to get it here by then but in two days if I do their 2-day shipping. So I ordered and it’s kind of sketchy anyway because it at first didn’t take my order then locked me out of my account but it finally went through. Paid and when I logged in the next day I was locked out again. So get back in and it says shipped but won’t let me view a tracking number or anything. So I stay on hold for 11 minutes waiting listening to bad advertisements and a really nice guy name nick gets on and asks what he can help with. I tell him my dilemma stating it’s been three days and I still have no package and I paid for two day shipping and he was super great and found me a tracking number and said it was en route. I thought it would just be late by a day maybe two and was willing to accept the fact. Buuuut then I look at UPS site and it says not til Wednesday 26. Not only 9 days later but after Christmas... I called them back and a girl answered and said basically it was UPS fault and they dropped the ball on it and I asked about a refund for two day shipping I’m not getting and they said they can’t do that. So then I said I want to cancel and just get my money back so I could find it closer and they said they can’t cancel I just have to wait and I was screwed. Then I called UPS and that woman also sucked. She was rude right off the bat and told me that chaparral Motorsport only put me as a level two so I wouldn’t be getting two day shipping. And I asked her to call chaparral so we could all three figure it out and then she hung up on me. I get it’s the holidays but come on!

Ordered tires online October 10, 2018. Called 10 minutes later to cancel and spoke with a customer service rep. The rep assured me it was cancelled and I would not be charged. The next day, I received a shipment notice. I called customer service and spoke to a rep who advised it could not have been cancelled because it ships IMMEDIATELY after the order is placed(impossible). I was also told I received misinformation about the cancel because they had just hired a bunch of new employees (not my fault). I asked for return shipping labels for my inconvenience and their mistake, and after speaking with the "manager", the rep advised me they don't give return shipping labels and that I'd have to pay for it myself. I asked to speak to the manager, but suddenly she was unavailable. I was put into her voicemail. She did not return my call, so the next day I called her back. She was rude, but ultimately agreed to send me shipping labels, even going so far as to verify my email address. Those labels never came. I feel their business practices are shady, and they are trying to get me to keep an item they assured me was cancelled, but they shipped anyway.

On 6-29-18, I purchased a brand new 2018 KTM 500 EXC-F (last 4 vin #***) from Chaparral Motorsports. On 8-4-18, while on a planned weekend club riding event, my new motorcycle would not start while in Mammoth Lakes, CA. At this time, my motorcycle only had approximately 300 miles on it. On 8-6-18, I dropped off my motorcycle at the Chaparral Service department. When I entered the service department, there was no one waiting before me and there was 3 employees behind the counter. Initially, none of the employees seemed eager to help me. Then the older white male named *** Foster greeted me. I briefly described the issue with my bike and he said that they have a two week wait for diagnostics. I said, "Should I take my bike somewhere else? The bike is brand new?" The heaviest Hispanic employee said, "No, we just have to tell you that because customers will call back the next day and complain that there bike hasn't been fixed." So *** Foster told me to bring my bike to the service gate. I told him that I needed help unloading it from my lifted truck. He asked the other Hispanic male if he could help me off load my bike. He replied, "I guess." I found the 2 Hispanic employees to be some what disgruntled. So we off loaded my bike and the employee jotted down my bike's info on a piece of paper. He did not seem very knowledgeable about motorcycles and had to ask me what model my bike was. I briefly explained to him the problem with the bike and he related how much that sucks since it was brand new. He said that they would try and get it fixed as soon as possible. I reentered the service desk area and contacted ***. *** asked the heavy Hispanic male (I think his name was Tyler or Taylor but I'm not sure) if he could enter my bike into the computer. He rudely said, "No, I'm working on something right now." *** looked at me and said he would enter me into the computer. *** was very slow and seemed like it was his first day on the job. I told *** that I purchased the bike brand new on 6-29-18 from Chaparral. I told him that I have been having problems with the battery from day one. I told him that the very next day after the purchase the bike was completely dead. I told him that I charged it on my charger and it seemed fine. I told him a short time later the battery was completely dead again. I told him that I installed a Trail Tech Voyager Pro on my bike a few weeks later and the next day the battery was dead again. I told him I changed the profile on the Voyager Pro so it wouldn't charge the Voyager unless the bike was running and kept the bike on a battery tender from that point out. I told *** that on 8-2-18, my buddy and I headed out to Mammoth Lakes for a Big Bear Trail Riders group riding event. I told him I rode the bike most of day on 8-3-18 with no issues. I told him on 8-4-18, we woke up to do one of our GPS group rides and my bike was completely dead. I told *** that we used my buddies 2015 KTM 500 EXC to jump my bike. We rode into Mammoth Lakes town from our campground with no issues. We stopped at the gas station to fuel up. I told *** after fueling up, my bike wouldn't start. It would turn over but would not fire. After attempting to start it several times, the battery finally lost it's juice. We tried to jump it with my friend's bike again but it just would not fire. I told *** we located the only motorcycle shop in Mammoth and pushed my bike to the shop. We had to wait 2 hours for the shop to open. I told *** I explained the problem to the shop owner, and he informed me that he heard and has seen issues with KTM's ECU's on the new bikes failing. He put a brand new battery in my bike, checked the fuel injector lines, air filter etc.....I told *** that he came to the conclusion that the ECU was bad or the fuel pump was bad but did not have any equipment or parts to verify this. I told *** that I brought the bike home the next day (Sunday) and checked everything on the bike again. I specially told him that I checked the spark on the bike and I thought it was acting very irregular. I told him that while checking for spark, the bike would turn over several times before I would see any spark from the plug. I also told *** that I could only hear the fuel pump cycle after discounting the battery and reconnecting it. At that point, the bike would start to fire but wouldn't start. Then you couldn't hear the fuel pump cycle at all and the bike would just turn over without any signs of firing. I told *** that after everything we have seen and done that I thought the ECU was bad or the fuel pump was bad. After giving *** all that information, the only thing he put on the work order was Battery will not hold a charge. With a new battery, engine will not start. *** did not even give me a receipt for leaving my bike. I had to ask him if I get a receipt. He said oh I can make a copy of mine if you want. After hearing nothing, I contacted Chaparral on Thursday 8-16-18. I was told that my bike was still sitting there and probably wouldn't be dispatched until the following week. I complained to my *** who is friends with the Chaparral Sales Manager Andy. Andy was informed that I just purchased the bike and the issues I was having. Andy told my buddy *** that my bike would go into the diagnostic booth first thing Friday (8-17-18) and they would call me Friday to let me know what is wrong. I did not receive any calls on Friday. On Saturday, I called Chaparral and was told that my bike still hadn't been dispatched. I told the guy that Andy said it was going to diagnosed Friday morning. The guy put me on hold. When he came back he confirmed that my bike did go into the diagnostic booth on Friday but there are no notes on what transpired. He told me that the tech who looked at it was off and would not be back until Monday. The guy told me that he would try and text him and if he heard back, he would call me. I never heard anything. On Monday (8-20-18), I called Chaparral and asked about my bike and was told once again that my bike had not been dispatched. I told the guy that I was told it was in the diagnostic booth on Friday. The guy put me on hold and transferred me to *** Foster. *** told me that the tech said there was something with the wiring on the bike and he is waiting trying to get the electrical schematics from KTM to check all the electrical and to put the bike back to stock since I modified it. I told ***, "What??? The only thing electrical that I did to the bike is install the Trail Tech Voyager Pro. I told him that I followed the Chaparral install video and there is only two wires Positive and Negative going directly to battery. *** said, you installed a new gas tank. I said there is no electrical components installed on the gas tank. Just the fuel pump removal from the old tank. *** asked me if I was the original owner. I said, "What? I bought the bike brand new from you guys on 6-29." *** said hold on and that he would ask the tech and call me back. He never called me back. On Tuesday morning (8-21-18), I called back again and got *** Foster on the phone. He now told me that the tech is still working on my bike chasing wires and something still about getting the the wiring schematics from KTM. I told ***, to stop, put my bike back together and I was coming to pick it up early in the afternoon to take it elsewhere. *** said ok, let me check with the tech and I'll call you back. *** never called back. I showed up about 2:30 PM and told them I wanted my bike. A different younger service guy said ok, I'll go get it. A few minutes later he returned and said it will be a few minutes, they want to talk to you. After several minutes of waiting, a male (assuming a tech) came out and talked to me about my bike. He said that they were still chasing wires on the bike and they needed about another 2 hours to hopefully find what is wrong. He said something about the bikes motor fuses, etc...... I said, "No, I want it back!" He said ok, it will be about 30 minutes, we have to put it back together. About an hour later he came back and presented me with a $90 Diagnostic bill. I argued with him regarding the bill and asked what did he diagnose? What is wrong with the bike? I told him that I have no confidence in anything that is going on here. No one knows what the other is doing. Nothing is being documented properly. Chasing wires? I asked what about the ECU? What about the Fuel Pump? He just kept talking about the fuses and how I was removing the bike before they could properly diagnose it so they are charging me. I told him that I am removing because I have no confidence in what you are doing to fix my bike. He would not release my bike until I paid the $90. I went to the cashier to pay the money and ran into the salesman Steve Geary who sold me the bike. He said he heard about all the problems I was having and he apologized. He told me that the sales manager Andy was in and he thought I should talk to him. I talked to Andy, he basically gave me a bunch of excuses mainly blaming KTM and said sorry I couldn't do more. I paid the money, loaded up my bike and left. I took my bike directly to *** Motorsports in Riverside, CA. I contacted their service department and it was a night and day difference from Chaparral. I told their service guy *** everything that I originally told *** from Chaparral. *** documented everything. *** told me that they had received a couple new KTMs back with faulty ECUs. *** told me that he would try to get the tech to look at it first thing in the morning. The next day *** called me around noon to give me a status update. He told me that they were going to disconnect the Trail Tech Voyager just to rule it out as part of the problem. At 4pm same day, *** called me back again and said that they consulted with KTM and they all concurred that the ECU was bad. *** told me that he already ordered the ECU and he would get back to me with an ETA. Unfortunately the ECU was on back-order from KTM. On 8-30-18, *** service department called me in the afternoon and told me they received the ECU. Early Friday afternoon (8-31-18) they called me and told me my bike was ready to be picked up. I picked up my bike Saturday morning (9-1-18). *** Motorsports replaced and reprogrammed the ECU and replaced the battery. All repairs and labor were completed under warranty. No charge.

Bought item on eBay from them. S&S Cycle High Flow Filter for E&G Carb.,Last line in description "Kit contains high-flow filter S&S Super E or G teardrop air cleaner and 1" tall plated steel filter adapter. Complained did not receive adapters. Some guy named Carl responded and said filter replacement only. My response can you read English!!!!! In Kentucky we call that being a Thief! But, we are not Polictical Correct!!! Call it, what it is ????!!!!!

My girlfriend purchased a set (4) tires for my 17 RZRXP1000 back in December for Christmas for me. When I was finally able to use them in may I found out 2 were defective I contacted the company and needed 2 more for a soon upcoming trip. I purchased the 2 replacement tires on my debit card ($429.90) and was told when they received the defective tires the $ would be credited to my debit card. After 3 e mails and 4 weeks we finally received credit, but on my girlfriends card which is also a credit card and she as a college student can’t afford the $429.90 at the moment. I called them, she called them and they said it’s company policy they have to credit her card but was told something completely different when I placed the order for the replacement tires. This has been very frustrating for both of us.

Ordered tire from dealership. Company website reports A+ Revdex.com rating, same day processing and shipping when in fact Revdex.com online indicates company not accredited and has F rating for customer complaints. Order for motorcycle tire placed online 5/18. Order processed 5/26. Product (motorcycle tire) delivered via UPS 5/30. Product received loose, unpackaged, and damaged, either due to transit or storage: sharp object gouged sidewall of tire. Cosmetic damage as well as possible safety issue if used. Called for return of product on 5/31. Company advised a return shipping label would be emailed and customer service would call to process return next day. Never received call back. Called company three more times, each time company refused to allow me to speak to customer service rep. Also refused to send return label on those subsequent calls. Last call made on 6/4 and company indicated a case was opened with manufacture due to flaw, which is not the reason for return. Again refused to transfer me to customer service or email return shipping label. Note that website guarantees satisfaction: 30 Day Easy Return "We take great pride in our reputation for quality and excellent value. If for any reason you are dissatisfied with a purchase, we'll assist you with a prompt refund or exchange. All returns for exchange or refund must be returned within 30 days from receipt date. Read our return policy for more information."

I ordered a tire for my motorcycle, the wrong tire was was delivered to me. I had to call 4 times to get a return label. They received the tire back at their business going on three weeks ago. I have had to call three different times to find out why my purchase has not been refunded. I have talked to a John the first time who was extremely rude and even hung up on me. The second call, I talked to someone named Jeff who said he was a supervisor. Today I talked to someone named Brandon who also was rude and very curt with me, with his one word responses. He told me that he will have to check on this and in his words "see what happens". This business owes me a refund. It does not appear they will be issuing one any time soon. This is the reason for this complaint. If they could just be human, and a bit courteous. Is that to much to ask?

Initial Business Response /* (1000, 5, 2015/12/30) */
We replaced all original broken parts, and refund entire service for customer.
Initial Consumer Rebuttal /* (3000, 7, 2016/01/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have 12+ damaged parts...

that Chaparral from their last repair. Vehicle was not returned to me in the same condition it was given to them in.
Final Business Response /* (4000, 9, 2016/01/05) */
The vehicle was returned in same condition, and refund was provided in full.

Initial Business Response /* (1000, 17, 2015/12/30) */
Please contact store management for assistance, XXX-XXX-XXXX to recitfy this problem

After some crash damage which occurred in November of 2017, my 2013 Honda CBR1000RR was taken to the business for repair. The business had the motorcycle for 3 months before completing the majority of work. They called me (7th February) and told me that it was ready to pick up although there were some parts still on back-order which I would need to return for to be replaced later. When I got the motorcycle I saw some scratches on the top of the headlight frame but was told there were more parts to replace and not to worry. I returned the motorcycle and then picked it up again on 24th March, where I noticed that the scratches were still present on the headlight. I reported this to the service personnel who then had their service manager look into it. After looking at it, the service manager told me who couldn't fix it, I then asked for his manager who he said was at lunch- I asked that he call me back after lunch- he did not. I left a message for him to call me back and still heard nothing back.

Initial Business Response /* (1000, 5, 2015/12/30) */
A refund was provided

Initial Business Response /* (1000, 5, 2016/06/08) */
We apologize that during your recent visit our services did not meet your expectations.
Chaparral Motorsports does disclose the charges in writing on the repair order for each customer that has motorcycle repair performed at our...

dealership.
Our website listed estimated prices for general services, not specific to each year, make and model, but also states that some makes and models have an additional charge for the services listed on our basic menu. When arriving at the dealership for a service, each customer is provided a specific estimate for their service for their specific motorcycle. Prior to the work beginning,the customer must approve and sign the quote stating that they are aware of the charges for the service. In this case, you were quoted your exact charges, and agreed upon the charges prior to starting the work. Your model is one of such models that is not included in the basic rates, and this was disclosed to you prior to starting the work. I understand that you are upset, and that alone does not justify a price change from what you were quoted on your legal estimate of charges that you signed. Your total bill came out less than what you were quoted.
Initial Consumer Rebuttal /* (3000, 7, 2016/06/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was never given a break down of prices, just an overall estimate, and again the website and what is posted on the wall in the office specifically list cruisers under the $90 rate. I even asked Black to show me something in writing that wasn't posted that lists Harley Davidson motorcycles as having a specific, and higher rate than what was posted online and on the wall. I never agreed to paying more than what was advertised, I did not know what the charges were supposed to be until I went online during my two hour wait. Not only do I believe that Chaparral Motorsports is fraudulently charging customers, but their level of professionalism is deplorable, as can be seen looking through the overwhelming number of complaints they have with the Revdex.com. Something needs to be done.