Chapel Hill Apartments

I have lived at Chapel Hill Apartments for 11 months and 2 weeks. I am moving out as soon as my lease is up in 2 weeks. Before I was told by office personnel that my apartment would be updated with stainless steel appliances - it was not; in fact, they did not even paint my apartment before I moved in and the stainless steel appliances which were waiting for me in the garage when I did my walk through were given to someone else; my front door was found unlocked when I returned from a 1-week vacation; the personnel regularly go through my apartment and take what they want; my gold and diamond earrings have been stolen; several times I came home to find my bedroom TV on a Hispanic channel - I do not speak Spanish or watch that channel; someone used up my perfume which I only used sparingly; a boxed gift sitting on my kitchen table was moved and opened; they never painted or completed 90% of my maintenance requests; it took 3 trips for them to paint my dining room ceiling where they changed a light fixture out; the security gates only worked for about 1 week out of the entire year; other single women have told me that they found blood and other bodily fluids on their bed sheets - and they have no man in the house; the concierge trash pick-up people (who you are charged for whether you use it or not) go through your trash; if you leave your trash can out or if you do not unlock your door for the maintenance staff, they will charge you $100 per offense; the office retention staff refuse to speak to you on the phone - I have to take off of work to go to the office to speak to someone with authority because they are not there on the weekend and will not speak to you and seldom respond to your emails; they say the maintenance men have to sign your keys out to perform maintenance requests, but they can go to any place with a key making machine or use their on-site key making machine to duplicate your key and go into your apartment whenever they want to; I found animal feces in my new patio cushions, which are on the 2nd floor, and I did not have a pet; there has been loud gunfire outside my apartment twice in the past year; even when I emailed the manager, he almost never responded; their personnel have hurt my certified emotional support service dog so badly that he now cringes and falls on the floor and urinates if someone comes to the door. They have refused or not responded at all when I asked for the property owners' name and contact information. I have spoken to several single women who are suffering the same trauma as I am. I finally called the Lewisville Police Department today to report this activity.

I paid a 153.38 application fee, was told I couldn't moved into apt because of leak. Reached out to Corporate and they promised refund, hasnt happened
I applied for an apartment at Chapel Hill (apt. 4626) on 1/14/2020 and was charged $153.38 for an application fee. The problem is that when I went to see the apartment, I was told that there was a leak and I wouldn't be able to move in at all. Maria did not inform me of this until I came in again to the property, instead of calling me on the phone about it. Maria *** told me that I could get a refund for the fee I already paid because it was their fault. Maria also told me that she would talk to the Corporate manager who could move me into another apartment. They found a much bigger apartment and honored the same price for rent. Maria has not been in communication with me very well and I always have to call or come up to the property to see her and ask where we are with the leasing process. I told her I wanted to see the apartment before I moved in, but she never showed it to me. My lease still was not ready 2 days before it was due to be signed. I want a refund because I feel my situation has been dealt with poorly, not to mention I never signed the lease. Also, I asked Maria what additional charges I would have to pay at the apartment 2 days before the lease signing. She told me she didn't have the information pulled up. So she waited until 1/27/20, when I came back to the property, to tell me about the additional fees. My lease was supposed to be signed on 1/28/2020, in which things were last minute. My rent went from $835 (what I felt was a good price) to $915, not including the water. I was blindsided by the total cost of the apartment. I cannot afford that kind of rent and Maria should have let me know instead of waiting until the last minute to address this.I reached out to BP management on 1/14/20, in which Kyler Rodriguez responded. He apologized for my situation and said that he would be talking Regional Manager and Accounts Payable in order to get me a refund. It is now 2/18/20 and I have not gotten a response from Kyler even though he said he would work on this for me.

Chapel Hill failed to provide any administration services, process our application and communicate accordingly
My fiancé and I decided to fill out an application and apply for a lease at Chapel Hill. An application was submitted on 01/28/2020. We paid the $100 administration fee and $50 application fee for each person making it a total of $204.50. We were told it would take no more than three days for the application process to complete. Over the past few weeks, it has been made extremely difficult to get a hold of anyone there. Anytime I would call to check the status, I was always sent to the call center where they already don't know any information to begin with. Representatives from the call center advised me that someone would call me back from the office but no one ever did.

On 02/04/2020, I was finally able to speak with the assistant manager, Robyn *** I asked her to check the status on our application and she advised me that the identification portion hadn't been completed. She proceeded to ask me a series of questions to verify my identification, however the questions kept coming back failed. She advised that I bring my social security card and passport to the office so they can make a copy. Upon looking into it, I understood why it was failing. I attempted to reach out to get this issue corrected but was unable to get a hold of anyone. I even tried emailing Ms. and while she gave me the correct spelling to her email address, she didn't specify the capitalization, preventing me from being able to get in contact once again. On 02/12/2020, I received an email from Ms. stating that my application would be denied if they did not hear back from me by the end of the day.

I am frustrated that there were things missing from the application that prevented us from moving forward. It shouldn't have to take a prospective client making an excessive amount of calls for them to realize there was something wrong/missing from our application. Chapel Hill's failure to provide accurate information to allow us to contact them, and the failure of anyone to ever answer the phone is what prevented us from signing on and becoming paying residents of this complex. The fact that I am now being contacted and expected to provide an IMMEDIATE, same day response is absolutely ridiculous when it has taken weeks for me to get a hold of anyone.

At the very MINIMUM our admin fee should be refunded because no one on this team completed any kind of administration during this process and I can't imagine charging someone for something that wasn't provided. Our application was never fully processed so I feel as though those fee's should also be waived. I am clearly not the first person to have an issue with this apartment complex or how it is being run. Should you have any questions for me or want to provide information on how I can be refunded, please feel free to contact me.

I have had several ongoing repair issues that has not been honored during the course of my stay since September 2018. Too many conversations.
Since I've moved in this placed I've reported numerous issues with this apartment, some repaired and keep breaking others I have to constantly call and it never gets repaired. I have spoke to Nikki and Cynthia on several occasions in which Cynthia is really nice but Nikki is hard to deal with as well as she almost never is able to talk and she's suppose to be the go to person. At this point, I'm done talking or trying, I'm done submitting repair requests I WANT OUT MY LEASE because this is NOT THE WAY I INTENDED on me and my children to live. This apartment has a permanent MOLD, MILDEW type smell that's causing my children to get sick because it has had several WATER LEAKS from above apts that they have left unattended for weeks at a time then when they decided to come repair all the BROWN RESIDUE that came from it turned my floor and garage that color which remains that way and the smell remained. I called over and over and all I get is we will send someone out well it's still the same. They came 2 weeks ago and said I had a leak and you can see and hear the water in the walls puckering up the walls and all the maintenance man said was, it must be upstairs, well WATER DRIPPED in my apt for days all over my table and floors and NO ONE EVER CAME BACK (that alone causes bad odors and mildew or mold.) I have have had heating/cooling issues since I moved in here. I called numerous times and each time they say the vents are fine, they came another time and said they would send someone to clean the DUCTS out because in the Winter the master bedroom is the ONLY room that gets heat and it blows extra hard to where I closed both bathroom and room vent and it's still HOT but my children rooms are still ICE COLD to where I had to purchase heaters and when you plug them in it trips the breaker so we can't use them UNACCEPTABLE I'm still waiting on someone to call me about cleaning the ducts per the HEAD MAINTENANCE GUY, NEVER HAPPENED, just told me something to get out the house at that time. In the summer it's the opposite ONE ROOM IS ICE COLD all other rooms HOT. I have paid chapel hill too much rent money over time to have to constantly call them and for just to be living so HORRIBLE, I shouldn't be buying extra devices to accommodate something I'm paying for monthly. The garage disposal and dishwasher has broken EVERY MONTH since I've been here and it has a BAD ODOR and all I got from the office was I need to upgrade my apartment this one is old UNACCEPTABLE. It's more issues than I can list due to the space allotment but as of TODAY as of now I'm requesting from CHAPEL HILL to be allowed to get out of this lease and off this property, because as a tenant/customer my overall experience with this company and staff has been rated a 0. I have been very patient and nice about this whole process and still no changes. This place is so quick to out notices in your door about rent if your late or send out emails about nonsense but fail to manage and get the apartments up to living conditions the way they should be an tell you, you need to upgrade and pay more money. Since I've been here I have NOT been able to utilize any amenities, this complex is large and they had majority of the pools CLOSED this summer, they don't have basketball goals up for the children, the gym stayed down for quite some time and the WHITE HOUSE was out of service for a very long time as well and now that it's back up they want to charge the residents of the complex and arm and leg to rent it out TOO EXPENSIVE for someone who actually is suppose to have access to the amenities(never heard of a clubhouse being this much for a tenant,). I am extremely at my end with this apartment complex and I just want out. I don't have no more time to talk to nobody because I'm very dissatisfied with how I'm spending. t hard earned money for my family. I shouldn't be taking time to send something like this and I wouldn't have had to if it was better it's not. Help!!

Lice infestation in my apartment. pest Control has been by 3 times and it still isn't resolved.
About 4 weeks ago I noticed lice in my apartment and in my hair. I "think" it's from a rug that the complex put out on their lawn by an entrance with other items from someone that moved out or was evicted. My boyfriend got the rug and put it in my living room. Lice are now everywhere, my furniture, curtains, carpet, clothing, bed, hair and body. My dog has them too. I asked them to have pest control come and eliminate them. They came but the treatment didn't work.I called two more times to try to get someone in there that could eliminate them. They sent the same pest control company. The last time they came they told my boyfriend that they don't even have anything that kills lice. I've asked again for them to resolve the issue. I was supposed to receive an email yesterday with what they would do to resolve the issue. Today it's 3:50pm and still no email. I can't reach them on the phone. This problem is very out of control. we've taken all our clothing to the laundromat and since the treatment didn't work everything we washed and dried has lice on it again. Every time I go to bed or sit on my furniture I get bitten and they attach themselves to me. I've treated my hair twice but it's not working because my apartment is still infested. Please help.

They gave us an apartment with new carpet, but then had multiple issues through the year living there.
We moved into apartment 423 on August 4th, 2016. We were told upon moving in the carpets were new and that they had to be shampooed because the painter's got paint on them on moving day. We had to move our furniture on wet carpet because we had took our stuff out of storage and rented a u-haul that needed to be returned the same day. After moving in, we noticed our AC wasn't cooling our apartment. Maintenance came and changed the filter then left. Had to bring him back out and the said the AC unit needed to be cleaned out. It cooled us for a couple weeks, but started to get worse. It was starting to be cooler weather so we didn't say anything after that. The fridge was leaking water and we informed them 4 different occasions. One they came and claimed the fixed it, but didn't. Two times the closed the repair as fixed without coming over. And the other one was deleted. The neighborhood above us toilet overflowed into our unit and it took a week for them to come out and fix it with orange fluid leaking in the master bath. This was just the first 2 months of living there. When we moved out, they claimed the carpet was stained and could not be cleaned. Yet we vacuumed and took care of the floor before we gave them the keys. They then said the carpet was not new, even though they told us it was when we moved in. We gave them a 30 day notice and they still charged us up until the new people moved in. Now we have a debt of $1290 for new carpet and rent they added on. Other apartments had been getting new carpet every time someone moved out. I think it's a set up to make us pay for the apartments renovations

I need maintanence and repairs to my apartment, including my air conditioner, which no longer works as of tonight.
I moved into my apartment on May 23, 2018 with a signed contract stating what my responsibilities are, as well as the property management. I'm currently paying for things that are not being taken care of. It is now July 3, 2018 and I still have not had any of my written/email repair requests looked at, completed or even a phone call from management. My air conditioner is not working, management has suddenly changed without warning nor emergency contact information for the residents... It will officially be July 4th tomorrow and of course the office will be closed for the holiday with no care for any of its residents. I'll be without an air conditioner in 100+ degree weather for 2 days or more, according to their record...I may be without air conditioner for the remainder of my stay here on this property. When I first moved in, I was told and promised that someone would be taking care of things...such as the carpet was never changed out and has dog urine stains in it from the last renter, as well as water damage stains on the ceiling in the dinning room. I've never in my life been treated so horribly as a resident in my life... I do have contacts with WFAA/Dallas Channel 8 News... If this is not rectified appropriately, I will have to take action and contact media for the horrible display of management, ownership and transition this has been altogether. I pay $927 per month in rent and I believe I'm owed at least a credit back or a month or two rent free for the lack of urgency. I have email conversations, pictures and my renters agreement as proof of my complaints and management responsibilities.

Management has done a poor job resolving a flood issue that has affected us and resulted in mold and displaced residents. Rude/Unprofessional.
On the night of Monday (9/25) there was a flood in the apartment above my garage that resulted in a massive leak to the drywall in my garage. On the morning of Tuesday (9/26) I notified management of the leak and was told by the property manager Jamie that someone would be out to look at the issue. That same day the smell of mildew became apparent and the garage door itself started to not work right as if the mechanism that controls it was shorted out or something of that sort, I immediately notified management and was again told by Jamie that someone would be out to "take a look". Two entire days later (Thursday 9/28) the issue still hadn't been checked on and mold began to grow up the walls and on the ceiling of the garage. I again immediately contacted management and let them know of both the new and persisting problems; except this time Jamie accused me of not being honest about the condition of the garage. I then sent her photographic and video proof of the damages. The next day (Friday 9/29) a member of resident services named Shawn contacted me and said that maintenance would be there today to complete the repairs and we'd be able to return to using the garage in 48 hours. When I got home that nigh there was someone there who had begun taking out the damaged drywall and installing shop fans to dry out the rest. However, no one returned the entire weekend to finish and Monday morning (10/2) the garage was still sealed off and demolished on the interior. Late that afternoon I was contacted by the assistant manager Stephanie who told me that the repairs would for sure be completed and we would be able to return to using the garage by Friday morning (10/6). That entire week no one returned to continue working AND they kept the lights and shop fan on the entire time as well. Saturday morning (10/6) I went to the office to talk to Stephanie about why the repairs were still not completed and why they hadn't even been back a single time since the first day they started. The woman in the office literally told me "well I can take your information but your best bet is to just keep trying and trying to get answers from the managers until you have enough proof that they aren't doing anything"!!!!! What a joke!!!! So, that same day I emailed Stephanie AGAIN and asked the same questions and she finally responded that she would get somewhere over right away. And, to no surprise, STILL today (10/9) no one has come and I have heard nothing from Stephanie even after two more emails sent to her.