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Our deepest and sincerest apologiesThere was no reason for a lack of communication on our part and we apologize to the fullest extentWe have been diligently working on processing this request for youFedEx had stated that before we can't submit a claim for the second package they had to confirm that it was indeed missing or lostAs we have been waiting for a response from them to file the second claim we have not gotten any further to locating your packages and although we have no new information to relay to you we should have called to check in with youWe have a very small team and we are still yet a very small business so please forgive us as we are trying our best and still learning as we go! We appreciate your feedback and will do our very best to make sure that these types of issues are no longer handled this wayWe will proceed to refund you for the full amount purchased including shipping $The CoSM family extends lo ve and gratitude for your patience and understanding in this matter!
Revdex.com:At this time, I have not been contacted by Chapel of Sacred Mirrors Store regarding complaint ID ***They have not responded to my email nor phone callThey still owe me my refund.Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
border-width: medium; border-style: none; border-image: none; background: none repeat scroll 0% 0% white; padding: 0in 6.75pt 5.25pt;">
Our deepest and sincerest apologiesThere was no reason for a lack of communication on our part and we apologize to the fullest extentWe have been diligently working on processing this request for youFedEx had stated that before we can't submit a claim for the second package they had to confirm that it was indeed missing or lostAs we have been waiting for a response from them to file the second claim we have not gotten any further to locating your packages and although we have no new information to relay to you we should have called to check in with youWe have a very small team and we are still yet a very small business so please forgive us as we are trying our best and still learning as we go! We appreciate your feedback and will do our very best to make sure that these types of issues are no longer handled this wayWe will proceed to refund you for the full amount purchased including shipping $The CoSM family extends lo ve and gratitude for your patience and understanding in this matter!
Revdex.com:At this time, I have not been contacted by Chapel of Sacred Mirrors Store regarding complaint ID ***They have not responded to my email nor phone callThey still owe me my refund.Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]