Chapin Photography

It is unfortunate if [redacted] misplaced the Certificate of Rent Paid that was mailed with her security deposit settlement on 6/15/Please see the attached copy of the statement that was mailed with her security deposit settlementIt clearly states, "Please note: Your CRP is enclosed with your security deposit settlement as is allowed by the Minnesota Department of RevenuePLEASE DO NOT MISPLACE THE CRP FORM! There will be a $administrative fee to reproduce and mail a replacement CRPEndorsement and/or deposit of your security deposit refund check is an acknowledgement of receipt of your CRP and agreement to pay $replacement fee if a copy is requested." In addition, I have also attached a front and back copy of the security deposit check which was signed and cashed on 6/24/The endorsement states, "Endorsement and/or deposit of this check acknowledges receipt of CRP and agreement to pay $replacement fee if a copy is requested."The Certificate of Rent Paid is an important tax form and we take all measures to make sure the tenant is aware that is should not be misplaced and that there will be a charge to replace itIf [redacted] needs a replacement CRP, she can order one by calling [redacted] There will be a $fee for a replacement as was outlined in the Security Deposit Settlement paperwork

Initial Business Response / [redacted] (1000, 5, 2015/09/02) */ It is our position that this complaint is retaliatory and in response to a letter dated August 26, from our attorney that Ms [redacted] just receivedA copy of the letter is attachedBecause this was a LEGAL matter prior to this complaint, we cannot comment any further and request that the Revdex.com close this case as satisfactorily resolvedThank you in advance for your consideration Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) This not a legal matterThere have been no legal filings in this case, and I'm disappointed Kleinman Realty Cocontinues to evade addressing what has happened to meThis latest lack of response from Kleinman Realty Cois in line with their overall lack of responseMark [redacted] , the supervisor of Mike [redacted] , has yet to contact me as I was told he would in an email from Kleinman Realty Corental manager Wendy [redacted] , sent Thursday, August 13, at 4:PM: "I'm sorry you do not feel safe and secure in your apartmentI have forwarded your message to Mark [redacted] He should be contacting you shortly to address your email and concerns." The email was in response to my own email of August 13, at 4:PM, in which I detailed the safety concerns I had and lack of a suitable response from property manager Mike [redacted] I told her, "I don't feel safe here." I requested the email of Mark [redacted] , supervisor to Mike [redacted] (I had left a voice mail for him but wanted to also put my concerns down in writing)I did not know what else to do given Mr [redacted] 's refusal to address my concerns in our conversation after the break-inIn that conversation, with neighbor [redacted] , it was revealed that on July 29th she let someone who said he was a painter into the building because we often had workers without any designation coming in and out so she didn't think anything of itMike said that contractors such as painters don't and won't wear anything designating them as suchMs [redacted] then asked if we could be told when contractors are going to comeMike said no Kleinman Realty Co needs to address my complaintI ask that Mr [redacted] address it as I was told he would Thanks to the Revdex.com for helping facilitate this discussion Final Business Response / [redacted] (4000, 9, 2015/09/10) */ Our position remains the sameBecause this matter was given to our legal counsel prior to the initial Revdex.com complaint, we cannot comment any furtherWe further request that the Revdex.com close this case as satisfactorily resolved, knowing that this is now a legal matter between the partiesOur legal counsel has already sent an additional letterIt is attached for the Revdex.com's reviewThank you

I am rejecting this response because:
The aforementioned unsanitary letter came after repeated entry notices which gave typically less than hours of notice, and the notice just prior to that letter we received closer to hours of notice (notice slipped under the door sometime after 7pm which was after I returned to the apartment, for an 8am showing the next morning and wasn't discovered until the following morning at 7am). I would have expected given less than hour notice a knock on the door making sure that we were aware of the showing. The only "unsanitary" issues was a sink full of dirty dishes and a living room full of boxes in various states of being packed and stored for move out. The dishes taken care of during the next day unfortunately after the 8am showing which no one entered during that time which my fiancée and our month old baby were present, working on both dishes and packing of boxes. I left a message on the main office number on 4/that the dishes in the sink has been taken care of and if there were other “unsanitary” issues that I needed to know what those were so that I can remedy itNo one called me back, no one stopped over to discuss with my fiancée and no further showing notices were given to us. Mostly I found out as they had also already received an application for my unit. The apartment was clean to the point of being able to eat off of every surface. The highly skilled cleaners went over and above the provided cleaning list, even cleaning the bifold/sliding door and window track elements. I personally cleaned all the carpets with a scrubber and a rug doctor for over hours. The only stains that were present were grey stains coming from the kitchen/dining area and the main entry area which are extremely high traffic areas, the one large blue stain from a damaged laundry detergent bottle was removed prior to me leaving. I lived in the apartment for almost months, the carpet wasn't replaced before I moved in, there were stains and areas of the carpet that fluoresced under a black light which I had several phone conversations with Sharon *** (property manager) and even brought the former assistant manager over and showed her about these areas and per Sharon's and Fred's conversation with their carpet repairer/installer it wasn't an issue and they wouldn't do any additional carpet cleaning as I was already in the process of moving in and they weren't anything to worry about. From my phone conversation with Kelsey after moving out and receiving their minimal security deposit return, she’s stated that it’s their standard practice to send in a cleaning crew after move out and management typically isn’t present while their cleaning crews are present. There wasn’t hours’ worth of cleaning, in the state we left it cleaning would have been minutes most to check everything. Heck if you read the line on her invoice, the 3217-unit was entirely dirty uncleaned and was only more hours than mine. I suspect their cleaning crew either just listed hours or saw an opportunity to make easy money and not have to do anything. I don’t know if it was the same cleaning company that cleaned the apartment before I moved in, I had to spend hours cleaning it before I could start putting my belongings in. Cupboards were filthy, under the range and refrigerator wasn’t cleaned, all of it noted on my move in form and shown to the assistant property manager at the time of move in when I brought her over to see the fluorescing carpet areas I am not being difficult but I and any other tenant have a reasonable assumption that if you follow the prescribed cleaning, see attached for their specific requirements, that the majority of your security deposit is returned. Now while I’m willing to overlook the carpet as there were heavy high traffic area issues that probably warranted additional work. But I disagree with hours of cleaning, especially since no one from management was available to do a pre-move out walk through. Kelsey did see that we were working on the unit Friday around noon when she stopped over to give us notice of a bed bug infestation next door but declined walk the unit as she still had to pass out more notices to the other residents. Both she and the assistant manager were not available on Saturday morning around 10am when I had to drop off my completed checklist, keys and parking permit For what was taken off of my security deposit for (extra cleaning, hours) I would have been better not to have wasted my time in doing any cleaning at all and walked away for the same amount of money and would have picked up almost another $of early move out incentive. If they are going to do a standard 4-hour cleaning charge to all units regardless of the status of cleanliness then they should clearly identify it in their lease documents

This response is regarding the above noted complaint I.D. We take pest control at our properties very seriously as the following information will attest. There had been pest issues, more specifically bed bugs, on this floor at this property over the last year or so. The
property spent over $10,attempting to mitigate these issues by way of inspections, heat remediation and chemical treatments in the units concerned. After the second round of heat treatments, which cost the property $1,per unit, leases were not renewed over the autumn months of 2016. After those particular units had vacated and we had no further bed bug complaints nor visual confirmation of bed bugs via a Plunkett’s pest control inspection we continued to get reports of bed bugs from unit #4. The timeline is as follows:The property has absorbed very high expenses attempting to rid the building of this issue. Unfortunately, though we treated many of these units numerous times we were still finding the reintroduction of bed bugs. We could not identify the source unit and because of that I chose to not renew the leases of those units that had multiple treatments.Please see the attached fro more details

Initial Business Response /* (1000, 5, 2015/09/02) */
It is our position that this complaint is retaliatory and in response to a letter dated August 26, 2015 from our attorney that Ms. [redacted] just received. A copy of the letter is attached. Because this was a LEGAL matter prior to this complaint,...

we cannot comment any further and request that the Revdex.com close this case as satisfactorily resolved. Thank you in advance for your consideration.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This not a legal matter. There have been no legal filings in this case, and I'm disappointed Kleinman Realty Co. continues to evade addressing what has happened to me. This latest lack of response from Kleinman Realty Co. is in line with their overall lack of response. Mark [redacted], the supervisor of Mike [redacted], has yet to contact me as I was told he would in an email from Kleinman Realty Co. rental manager Wendy [redacted], sent Thursday, August 13, 2015 at 4:21 PM: "I'm sorry you do not feel safe and secure in your apartment. I have forwarded your message to Mark [redacted]. He should be contacting you shortly to address your email and concerns."
The email was in response to my own email of August 13, 2015 at 4:10 PM, in which I detailed the safety concerns I had and lack of a suitable response from property manager Mike [redacted]. I told her, "I don't feel safe here." I requested the email of Mark [redacted], supervisor to Mike [redacted] (I had left a voice mail for him but wanted to also put my concerns down in writing). I did not know what else to do given Mr. [redacted]'s refusal to address my concerns in our conversation after the break-in. In that conversation, with neighbor [redacted], it was revealed that on July 29th she let someone who said he was a painter into the building because we often had workers without any designation coming in and out so she didn't think anything of it. Mike said that contractors such as painters don't and won't wear anything designating them as such. Ms. [redacted] then asked if we could be told when contractors are going to come. Mike said no.
Kleinman Realty Co needs to address my complaint. I ask that Mr. [redacted] address it as I was told he would.
Thanks to the Revdex.com for helping facilitate this discussion.
Final Business Response /* (4000, 9, 2015/09/10) */
Our position remains the same. Because this matter was given to our legal counsel prior to the initial Revdex.com complaint, we cannot comment any further. We further request that the Revdex.com close this case as satisfactorily resolved, knowing that this is now a legal matter between the parties. Our legal counsel has already sent an additional letter. It is attached for the Revdex.com's review. Thank you.

I am rejecting this response because:
Kleinman did not give an answer to what I requested. I feel they are not dealing with the pest inftestation the way they need to .  They admitted in their response that our lease was not renewed because of the times we reported bed bugs. I had Plunketts state to me that the reason we kept getting the bedbugs back was definitely because Apt 3 was not following the instructions. Plunketts also stated that the whole building needs to be treated, not just one or two units at a time.  We followed every instruction from Plunkett's and Kleinman prior to treatment. Plunketts states that if they see even one bug they will treat, however in the last instance all they saw was one that was collected as a sample and they would not treat. We then had two crawling on my walls and box springs and matresses full of them . I would like to be reimbursed for new beds and also for the mattress disposal fee.

Mr. [redacted] vacated apartment #[redacted] at [redacted] in St. Anthony, MN.  The attached invoice from Alex [redacted] is for the 5 hours his company spent cleaning the apartment after it was vacated and the invoice from J’s Carpet & Upholstery Cleaning and Water Extraction LLC, is...

for the extensive carpet cleaning required, beyond normal wear and tear. The invoices for these extra services totaled $412.46.  On the attached Transaction List, Mr. [redacted] was charged only $331.40 for cleaning and damages.  The regular carpet cleaning charge has already been deducted and he has only been charged for the amount required beyond normal wear and tear.  Additionally, the attached letter sent to Mr. [redacted] prior to his move-out on 7/28/16 expresses concern for the unsanitary conditions in his apartment and outlined our expectations as required per his lease.  The first security deposit check was mailed on 6/15/16 and we did inadvertently omit the credit offered to Mr. [redacted] for vacating early.  However, upon being notified of the error, a check in the amount of $179.00 was promptly mailed to him on 7/5/16.  The payment is shown on the attached Transaction List.  We hope this clarifies matters and proves that most of Mr. [redacted]’s claims are inaccurate.  It is our position that this is a matter for Conciliation Court where a judge makes the final determination.  It is not a matter to be debated with the Revdex.com acting as a judge.  Thank you.

It is unfortunate if [redacted] misplaced the Certificate of Rent Paid that was mailed with her security deposit settlement on 6/15/2016. Please see the attached copy of the statement that was mailed with her security deposit settlement. It clearly states, "Please note: Your 2016 CRP is enclosed with...

your security deposit settlement as is allowed by the Minnesota Department of Revenue. PLEASE DO NOT MISPLACE THE 2016 CRP FORM! There will be a $25.00 administrative fee to reproduce and mail a replacement CRP. Endorsement and/or deposit of your security deposit refund check is an acknowledgement of receipt of your 2016 CRP and agreement to pay $25.00 replacement fee if a copy is requested." In addition, I have also attached a front and back copy of the security deposit check which was signed and cashed on 6/24/2016. The endorsement states, "Endorsement and/or deposit of this check acknowledges receipt of 2016 CRP and agreement to pay $25 replacement fee if a copy is requested."The Certificate of Rent Paid is an important tax form and we take all measures to make sure the tenant is aware that is should not be misplaced and that there will be a charge to replace it. If [redacted] needs a replacement CRP, she can order one by calling [redacted]. There will be a $25 fee for a replacement as was outlined in the Security Deposit Settlement paperwork.

Ms. [redacted] requested the following in her first posting “would like to be reimbursed for the mattress and box spring that I will now need to go out and purchase to replace the ones I had to toss out”. She is now requesting reimbursement for the mattress disposal fee in addition to the purchase of a new mattress and box spring.   Ms. [redacted]’s lease clearly states in Sec. C.12: “Management will not reimburse or replace personal property that must be treated or eliminated.” Based on the terms of the lease there will be no reimbursement for either disposal charges or the purchase of a new mattress and/or box spring. As to her other claims, our first response was very specific as to the treatments that occurred at the property.  Our detailed account of the treatments carry considerably more weight than her general claims.  Ms. [redacted] has decided to use the Revdex.com as public leverage to settle this matter in her favor.  This tactic is hardly fair or proper.  This is a matter that would normally be settled by a judge in Conciliation Court, not by the Revdex.com.  The Revdex.com should direct her to the Ramsey County Conciliation Court for further action.  Thank you in advance for accepting this as our final response.