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Chapman Auto Repair of Orange

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Reviews Chapman Auto Repair of Orange

Chapman Auto Repair of Orange Reviews (2)

I was overcharged and quoted over $350 for a $12 dollar seal that AA charges $90 for parts and labor. When I explained that AA only charges $90 the owner explained that his employee accidently hit the wrong button on the computer for the service. That's why they were going to charge me over $350 but, I caught them. When I asked for my bills to be reviewed for other overcharges the owner, John, became nasty. He admitted that they owed me a refund, but they would not refund me because I asked them to check all my past bills/charges.
I will be reporting them to the Revdex.com for Automotive Mechanics, because they need a formal investigation for all the false repairs they have been charging for. And, the fraud for telling people that their cars need repairs that they don't need.
This place is a fraud. Look them up on yelp and you'll see other customers who caught them doing false diagnosis, repairs that weren't authorized and overcharges too.

Review: My 2008 [redacted] broke down on me and I took it to Chapman Auto Repair for inspection and repair. They claimed the shift motor assembly was the issue and so they replaced it for $1,074.96. Not even a month later, the same problem occurred. I took it to the shop again and when they looked at it they said there was no history of the problem occurring again and the car was fine. I took it home and it drove fine for a while. The problem occurred again and I took it to the shop again and they saw that there was a problem and they had my car for a couple days. They claimed to have done everything they could, they drove it around for a while and everything was running fine. They told me if the problem persists again, take it to the dealership because they had done everything they could and the dealership could do more for me. The problem came back and I took to [redacted], a company that specializes in [redacted] (company that made my car), looked at he car and said Chapman had replaced the wrong part, the shift motor assembly. [redacted] (the [redacted] mechanic) told us to take our car back to Chapman to get it fixed and even told us what part need to be replaced, which was the shift module. So we called Chapman telling them that our second opinion who was more credited said Chapman replaced the wrong part and we needed them to replace the right part. Chapman did not want to work with us because they did not have proper equipment to diagnose what the real problem was and go any further to fix the problem and they never told me this in the first place. I took my car back to [redacted] and he replaced the right part and my car was finally fixed! After a month, my car was still in great shape. After that, I know that Chapman did not replace the right part and didn't tell me they didn't have the equipment to actually fix my car until after they replaced the shift motor assembly. They claimed to be smart car certified which is why I took my car there and then don't have all the equipment.Desired Settlement: Because Chapman didn't even know what to do after they replaced the wrong part, I felt they weren't really smart car certified and because they didn't even have all the software and equipment for Smart Cars. I want $1,074.96 back. I want that much refunded back because I paid that much to get the shift motor assembly and get it installed.

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Description: Auto Repair & Service, Auto Repairing - Foreign, Auto Repair - Mobile, Engines - Fuel Injection Service & Parts

Address: 807 W Chapman Ave, Orange, California, United States, 92868

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