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Chapman Automotive

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Chapman Automotive Reviews (4)

Review: We took our truck to Champman's in May for transmission work. It has been 6 weeks. They do not return phones calls, have lied about where they are at in the process in fixing our truck, and still have not fixed out truck. When calling to ask about the truck they would tell us "they are working on it" or " when I have free time I will look at it." I called on Friday June 5th to ask about our truck. He said it was not shifting right and would try and look at it in his free time. My husband call Tuesday June 9th and they stated it would be done by the end of the week which we had heard several time. I call today Thursday June 11th and the mechanic Josh who I spoke to before said he was hoping to get to it today and check the sensor. This is going on 6 weeks with a new story each time we call.Desired Settlement: They quoted us at the beginning under $1600. I do not believe we should have to pay this amount for the poor customer service we have received from them. They have not done the job. We understand issues come up but be truthful and if you can't fix it or don't have time tell us. I did ask if we needed to take it somewhere else and he stated no. We are a paying customer and I didn't like the response of they will get it when they have free time. I wish not to pay them at all but will settle for a lower bill.

This person must have the wrong company or repair shop we did not open until aug of 2017 we are sorry for the issues you had but it was not with Chapman Automotive in Owasso. Also we never have had a Josh working here.

Review: I brought my vehicle to chapman in mid October 2014, I have all phone records showing they have never called me or returned a phone call, the only way I get information is physically going there to ask questions & every time I get a different answer to when my car would be ready. I got the car back in late November early December but the transmission went out an hour after getting it back. Now December 30th I still have no car and they refuse to give me any time on which I will have it back. This has now affected my job and my schooling has before this I was working 80 hours a week and now I can only work 15 hours. My friend brought (male) brought his car there for a similar problem and he had his car back within a week.Desired Settlement: I would like to have my car back for work reasons plus at least some money back

You must have the wrong Chapmans Auto the dates don't match to the dates we have been open sorry for the inconvenience but we opened in Aug 2017 so you may want to check with the place you took your car and report them

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Description: Auto Repair & Service

Address: 8151 N. Owasso Exp, Owasso, Oklahoma, United States, 74055

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