Chapman Bell Road Imports

Dear [redacted]We apologize for any inconvenience.  We are correcting this error and you should have a clear title by the end of this we. Mary G[redacted]ControllerChapman Bell Road Imports602-298-6208

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  They have completed the refund so I consider this case closed.
Regards,
Steve [redacted]

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for giving us this opportunity to share our findings as it pertains to Mr. [redacted] and his 2004 Hyundai Santa Fe.

 

We have checked and diagnosed Mr. [redacted]’s vehicle on two separate occasions, with even going as far as to conduct a process of elimination by replacing his...

aftermarket components with a known working parts and the vehicle performed to specification, however once that was working correctly we did determined that that more time would be needed to continue looking at an open circuit in the wiring, however Mr. [redacted] declined all recommendations and for more time to diagnose his vehicle adequately. Therefor without items being fully repaired the vehicle will continue to have indicator lights go on and codes come up.  (Repair orders with full descriptions are included). 

 

We value Mr. [redacted]’s business however we feel, that we have been very thorough in advising what is needed to repair his vehicle, therefore without more diagnosis time and participation to correct known concerns thus far, we will conclude our findings and reimburse Mr. [redacted] his diagnosis fee of $97.89, as a goodwill gesture for his dis-satisfaction.

 

We appreciate you giving us a chance to research and respond to this situation, if you have any further questions please contact me direct at [redacted].

 

Sincerely,

 

Service Director

Chapman Hyundai/Bell Road Imports

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

This does not resolve my complaint because I paid this business to diagnose why my vehicle would not accept fuel. This problem has not been properly diagnosed and a solution has not been provided.

Regards,

mso-fareast-language: EN-US; mso-bidi-language: AR-SA;">Dear

[redacted],

Thank you for contacting us regarding this situation ID [redacted], unfortunately this

situation is actually by and between Mr. [redacted] and [redacted], however

we have acted as the liaison between the two, as we all want resolution to this

situation. We have been notified by several emails from Hyundai that the

situation has been corrected with the payments being made and the credit has

been reported to all three credit bureaus although it will take time to

actively show in the guest’s credit history the situation has been resolved.

We have honored Mr. [redacted]'s request for a year of service and we will send him

4 WE OWE vouchers as the proof that he can use these at our dealership with in

the years’ time.

I included the email correspondences from Hyundai and the letter to the

guest.If you have any further question please contact me directly at ###-###-####.Sincerely,

Customer Relations Manager

d ###-###-#### /m

###-###-####

Chapman Bell Road

Imports

Hyundai / Mazda

Dear Mrs.  [redacted]:Thank you for bringing this situation to our attention, we value the opportunity to research and respond to Mrs. [redacted] situation.Here at Chapman Bell Road Imports, we complete a full safety inspection on all of the vehicles that we sell to our guests,...

and at the time of the inspection for the 2004 Kia Amanti, it did not show any signs of a cracked radiator or staling while completing our inspection process. We stand behind our vehicles with an implied warranty or a limited warranty, in which, the vehicle in question qualified for a limited warranty which we will cover 100% of mechanical failure in the first 15 days or 500 miles whichever comes first.  Therefor when we learned of Mrs. [redacted] situation we were more than willing to inspect and repair the concerns.  As for the sealant and freeze plug, the vehicle showed no signs of failure therefor we did not repair anything related to that.We apologize for the situation and the inconvenience that Mrs. [redacted] and her family have been caused, we will extend a reimbursement of the tow charges with proof of a receipt and although Mr. [redacted] doesn’t want the vehicle, we would be willing to offer her a fair market as a trade in value, if she would like to see more options with other vehicles in our inventory that will fit her needs and budget.We appreciate the opportunity to respond and have included documentation to support our actions.If you have any further questions please contact me directly at ###-###-####.Sincerely,[redacted]General ManagerChapman Bell Road Imports

Chapman Hyundai had a certified Hyundai technician properly diagnosed Mr. [redacted]’s vehicle, by recommending what parts and actions should be taken for his fuel concern and we also notified him about an addition concern with his wiring.  He decline all of our recommendation and since Mr. [redacted] complained of his dis satisfaction with his service experience, we reimbursed him for his diagnosis charges in the full amount of $97.89 on 8/29/14. 

 

We recommend that Mr. [redacted] get a second opinion for all the repairs needed to his vehicle as we did not meet his expectations. 

 

Sincerely,

 

Service Director

Chapman Hyundai

We bought a Mazda3 from Chapman Mazda on 12th St and Bell in 2011. Part of our package was a lifetime oil change for a specific amount. We take our car there to be serviced. Recently my wife went in for the prescribed oil change. After she was done, she was told that the lifetime oil change would no longer be honored.

Review: An ad in the Saturday, September 7, 2013 issue of [redacted] for Chapman Hyundai (pg CL5) states a 2013 Elantra GLS with 0 down and 0 payments for 90 days for $119 a month for 24 months plus tax. When I took the ad in and showed the seller, he kept stating that the ad was misprinted (specifically it was for 36 months and not 24 months) and that the ads were never as good of a deal as the say they are. He also said he has the cars on the lot from the ad, but never actually showed me the car with the same stock number (#[redacted]) and told me the picture was not the actual car in the ad, which I can actually understand. Why are they posting false advertisements though, when they know they cannot honor their end?! He called me back a day later on September 9, 2013 and tried offering me $0 down for $257.99 for 36 months. This is much different than the proposed advertisement of $119 a month for 24 months with 0 down and 0 payments for 90 days. This is the only reason I went to the dealership between my busy schedule and I would still lease the car on the spot if they would fulfill what they promised in their own advertisement.Desired Settlement: As a consumer, I would expect a large well know company like Hyundai would honor their business advertisements, versus deceptive advertising. I would like to continue business with them if they contacted me honoring their printed advertisement. Thank you.

Business

Response:

September 11, 2013

RevDex.com

RE: Customer Complaint by [redacted]

Gentlemen:

I’m have received your correspondence regarding a complaint filed by our customer, [redacted]. We have addressed this problem

with our in-house advertising agency and made the necessary revisions to the ad. A copy of the revised ad that will run this Saturday, September 14th, is attached. The leasing program offered by Hyundai was changed from 24 months to 36 months at the beginning of the month and the copy has been revised to reflect this change. The information in the disclosure was correct, but unfortunately, the

changes were not made in the body copy of the ad. Also, the word “or” has been added to each

offer.

I plan to talk to Mr. [redacted] personally and offer him the Elantra GLS at a fair price and hope that he will take advantage of our offer and become a Chapman Hyundai customer.

Please let me know if you require any information.

Thank you.

Sincerely,

General Manager

Enclosure: September 14, 2013 Newspaper Ad

Review: I used Chapman Auto Body shop for repairs on the right front fender and bumper on my 2008 Mazda CX-7. The repairs took 3 days to complete and upon inspection, several parts were ill fitting or unattached. The skirt under the fender was loose and the support tabs were broken. The corner molding was loose, as well. The belly plate was loose and was not attached to the bumper properly. Within 3 days of picking up my vehicle, I began to hear noises coming from the front end. I returned to Chapman to have the affected areas looked at to see if that was the cause of the noises. They fixed the skirt and the belly plate but told me the corner molding was "loose on the other side" and that's why it was loose on the repaired side. Overall, it was sub-par workmanship and an unsatisfactory response to my concerns. They test drove the car to listen for the noises and upon return, told me it was not from loose parts but from my CV joint. I drove the car home and went to Cardinale Way Mazda the next morning when I learned the noise was from loose lug nuts on my front left wheel. Only 2 of the 5 were present and my wheel nearly fell off. The wheel had wobbled to the extent that the holes were bored out and oblong. One of the studs was broken off and the others were beyond repair. Cardinale Way replaced the hub and studs and used my spare tire as the original wheel was unsafe for use. [redacted] at Chapman Auto Body denied any responsibility stating they never touched the wheels. I returned to Chapman Mazda and was told that [redacted] was the General Manager over the body shop. When I informed him of the situation, he was rude and condescending. He laughed and denied any responsibility for the damages. As a result of their negligence and misdiagnosis, the repairs cost $960 ($375 for the hub replacement, $525 for a new wheel, $40 to remove the tire from the original and re-mount on the new wheel, and $20 for the TPS sensor).Desired Settlement: I would like to reimbursed for the damages ($960) created by Chapman's substandard work. As a result of the rude treatment by [redacted], I will not be returning to have the body work fixed.

Business

Response:

June 26, 2013

RE: Complaint #9594946

Dear Ms. Huffman:

Mr. [redacted]’s dropped off his vehicle on June 10, 2013 for body repairs. The

damages consisted of: repair front bumper and Replace right fender. While

repairing the required work on this vehicle there was no reason to remove any

wheels, especially the left wheel. Vehicle was picked up on June 12, 2013. Nine

days later on June 20, 2013, [redacted] received a call from Mr. [redacted] stating

“something was flapping” under the vehicle. [redacted] then advised customer to

bring in the vehicle as soon as possible so our tech could inspect it. He

brought in the vehicle on June 20, 2013 and there was 3 clips missing from the

splash shield (belly plate) and we replaced the clips. The purpose of the clips

is to attach the splash shield to the bumper. The tech did a test drive and [redacted]

informed Mr. [redacted] to take the vehicle to the service department to have the noise

checked out, because it could be something “like” a CV joint. Mr. [redacted] stated

to [redacted] that he doesn’t have his vehicle serviced here at our dealership(s).

[redacted] recommended to him to take his vehicle to his mechanic and have it

diagnosed. The next morning Mr. [redacted] spoke with [redacted] at 8am and to inform [redacted]

of the repairs he was in need of (new wheel, new tire, and a wheel stud). [redacted]

asked which wheel? Mr. [redacted] said, “right wheel”. Then [redacted] informed customer

the right wheel, or any of the wheels, were never removed from the vehicle at

either of the visits.

Again, we are not responsible for the request

you have made for these reasons: our body shop was commissioned to work on the

right side of the bumper and replace the right fender of your vehicle as report

indicates. We did not have any cause to service the left side of your vehicle

and that includes your wheels/tires and lug nuts. So therefor we are not liable

for the issues that occurred to the left side of this vehicle even after your

visits. Attached is an Image Report that shows all damage to the right corner

front bumper and the left side was not affected. These images of your vehicle were

conducted at the time of first apt when estimate was written, as well as at the

time of vehicle repair

A message to Mr. Brian [redacted]; Thank you

for your recent visit. Customer service is our top priority and we strive to

ensure that everyone is satisfied with the service we provide. I

apologize if you felt that I did not take your concerns seriously. My intent

was to explain the reasons why we are not responsible, and therefore not

covering the costs associated with the left side of your vehicle.

Sincerely,

General Manager

Chapman Bell Road Imports

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I never told [redacted] that it was the right wheel. I asked if they removed either wheel which they denied. They never stated "like" a CV join, they explicitly said it was the CV joint. I never stated that I don't get my car serviced there. What I said was that I had to get back to work as I was already late since it took so long for them to fix the parts that were left loose. The fact remains that the noises started 3 days after I picked up the car and since I had 30 days under their warranty to bring the car back, my intention was to get there when I had time. I went when the vibration became louder. My car is parked at my job, in front of the building an in my garage at night. The only place the lugs could have been loosened was on the property of Chapman. Now I have to find a legitimate body shop to correct the other loose pieces they didn't fix when I brought it back.

Regards,

Business

Response:

Complaint ID [redacted]

The date of accident was May 30, 2013 and this vehicle wasn’t dropped off until June 10, 2013. Client brought the vehicle back 8 days later after picking it up on June 12, 2013 for the clips on the right side of the bumper. These clips would not cause the left side lugs, wheel, and sensor to break, loosen, or damage.

CarFax shows that this vehicle was involved in an accident prior to this accident. From what we can see the customer didn’t use a Certified Body Shop for the repairs, not stated on CarFax Report. On the CarFax report it does show; Brakes Plus has performed multiple services with checking the brakes, tire rotation, and oil changes. Due to the severity of tightening the lugs along with wear and tear on his vehicle for the past few months these lugs could have been shaken loose / broken when reinstalled by the other shops.

We do stand behind our work and have a warranty on the work that was performed with the repair(s). As we stated in our first response, we had no reason to remove the wheels from this vehicle, we only worked on the right side of the front bumper. There was no need to remove the wheels to replace these parts at either visit. When the vehicle was brought back under warranty we replaced the 3 clips on the right side. With that said, we have no responsibility for this customer’s left wheel, lugs, and sensor.

I would encourage you to look at the other companies that you have serviced your brakes and tires with. Brakes Plus, has done a few brake checks and tire rotation with in the last 8 months and or the company you used to do the first accident repair work. Please see attached CarFax Report, focus on page 4 of 6 & 5 of 6. We apologies for the inconvenience you are experiencing and we wish you the very best.

Sincerely,

General Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

When those services were performed I watched the technicians tighten every lug with an air wrench and a torque wrench. The only time my vehicle was out of my sight was on Chapman's property.

Review: My girlfriend purchased a [redacted] minivan from Chapman Hyundai Bell Road Import and dealt with [redacted]. Initially the transaction was agreeable and we were proceeding smoothly. However all these hidden fees and a optional package was attached to the price. When we stated that we didn't want the package it suddenly became non-optional. We were told that the package included an alarm system, and the application of a paint protection clear coat. We were able to negotiate out of the alarm system which brought the price down from $1,200 to $650. We agreed to the deal and stated we would be back in the morning to pick up the van. We left the dealership Sat. at 10pm and returned on Sunday around 10am. We picked the van up and were told to return at our convenience to get the clear coating done. When I called to schedule the clear coating. I was told that it had been completed the evening of our purchase (Saturday) by a third party. I have asked on several occasions for paperwork stating such or an invoice and have never received any proof.Desired Settlement: I would either like a refund or I would like the work to be done properly with me present.

Review: My 25 yr old daughter bought a used 2004 Kia Amanti from Chapman Bell Rd Imports. I was willing to pay extra money for a used vehicle by going to a dealership I thought I could trust. I paid $5,300 for the vehicle and $1,100 in fees and taxes. I know this is several thousand dollars more than I would have paid an individual. The vehicle was being sold as is-no warranty expressed or implied. She had the car for 3 days and she was driving it with her one year old daughter and it started to stall. She did make it home but it kept stalling the whole way. We had it towed to our mechanic. The radiator had exploded and all the engine coolant had drained out of the car. The mechanic said the radiator top tank was cracked and all rusted inside. It needed a new radiator, replacement of upper and lower hoses, replacement of thermostat and gasket since it had gotten hot and it flushed the entire cooling system. We were lucky the engine didn't explode from overheating. This could have been a safety issue for my daughter and granddaughter and they could have got hurt on the road. We called the dealership and we towed it back to them on our dollar. They did fix the radiator. The other major problem with the car that our mechanic informed us about is someone has smeared JB weld on front of engine block above the A/C compressor area and around the freeze plug on side of block. I asked the dealership how they were going to address this issue and they said they are not going to address it. I have been told this is going to be a major problem by my mechanic and other people. I feel this dealership is very unethical and dishonest in their dealings with my daughter and me. If they had disclosed the problems after their mechanic checked it out I would have never purchased the car.Desired Settlement: I am so frustrated I really just want my money back which they said no already. If I can't get my money back they should resolve the issue of the cracked engine block on their dime. Very unethical business.

Business

Response:

Dear Mrs. [redacted]:Thank you for bringing this situation to our attention, we value the opportunity to research and respond to Mrs. [redacted] situation.Here at Chapman Bell Road Imports, we complete a full safety inspection on all of the vehicles that we sell to our guests, and at the time of the inspection for the 2004 Kia Amanti, it did not show any signs of a cracked radiator or staling while completing our inspection process. We stand behind our vehicles with an implied warranty or a limited warranty, in which, the vehicle in question qualified for a limited warranty which we will cover 100% of mechanical failure in the first 15 days or 500 miles whichever comes first. Therefor when we learned of Mrs. [redacted] situation we were more than willing to inspect and repair the concerns. As for the sealant and freeze plug, the vehicle showed no signs of failure therefor we did not repair anything related to that.We apologize for the situation and the inconvenience that Mrs. [redacted] and her family have been caused, we will extend a reimbursement of the tow charges with proof of a receipt and although Mr. [redacted] doesn’t want the vehicle, we would be willing to offer her a fair market as a trade in value, if she would like to see more options with other vehicles in our inventory that will fit her needs and budget.We appreciate the opportunity to respond and have included documentation to support our actions.If you have any further questions please contact me directly at ###-###-####.Sincerely,[redacted]General ManagerChapman Bell Road Imports

Review: I brought my 2004 Hyundai Santa Fe to Chapman on 7-11-2014 because the vehicle would not take fuel. They came up with the conclusion that the fuel tank air filter was dirty. [redacted], the mechanic who worked on my vehicle, said the problem was solved. I paid the $97.89 and left. Within 1 hour, the check engine light came back on. I brought it back to Chapman and scheduled an appointment for 7-18-2014. I brought the vehicle in on 7-18-2014. I received a phone call from the service department a few hours later. I went in to speak with them in person. First I spoke with [redacted] who checked in the vehicle. The same codes (P0449, P0452) as a week before came up. I spoke with [redacted] and he told me that the problem was that I did not have Hyundai factory parts (purge solenoid, Canister Close Valve) and if I did not purchase Hyundai factory parts, the problem would persist. I knew this was false but I spoke with multiple mechanics about this to verify and they told me it was untrue. The fuel issue started again on 8-22-2014. I spoke with a few mechanics and they suggested checking the lines on the Vapor Canister to make sure there weren't any charcoal pellets blocking the line, as I replaced the canister approximately 4 months ago. I had the canister checked by a mechanic and I was told the canister and lines were full of fuel. The last time anything was done with this canister was when Chapman had it taken apart during the second diagnostic on 7-18-2014. I went in today (8-23-2014) to complain about it. I spoke with [redacted] again and she told me that they did not do any repairs (which is true) but they still were the last to have the system apart. She was going to schedule me an appointment for another diagnostic and told me it would be $85.00 again. I told her I am not paying as this is the same issue that they have yet to properly diagnose.Desired Settlement: I want my vehicle properly diagnosed. I will not pay for another diagnostic. If they require my vehicle for any amount of time in order to properly diagnose the problem, I will need a rental vehicle provided at no cost to me.

Business

Response:

Thank you for giving us this opportunity to share our findings as it pertains to Mr. [redacted] and his 2004 Hyundai Santa Fe.

We have checked and diagnosed Mr. [redacted]’s vehicle on two separate occasions, with even going as far as to conduct a process of elimination by replacing his aftermarket components with a known working parts and the vehicle performed to specification, however once that was working correctly we did determined that that more time would be needed to continue looking at an open circuit in the wiring, however Mr. [redacted] declined all recommendations and for more time to diagnose his vehicle adequately. Therefor without items being fully repaired the vehicle will continue to have indicator lights go on and codes come up. (Repair orders with full descriptions are included).

We value Mr. [redacted]’s business however we feel, that we have been very thorough in advising what is needed to repair his vehicle, therefore without more diagnosis time and participation to correct known concerns thus far, we will conclude our findings and reimburse Mr. [redacted] his diagnosis fee of $97.89, as a goodwill gesture for his dis-satisfaction.

We appreciate you giving us a chance to research and respond to this situation, if you have any further questions please contact me direct at [redacted].

Sincerely,

Service Director

Chapman Hyundai/Bell Road Imports

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

This does not resolve my complaint because I paid this business to diagnose why my vehicle would not accept fuel. This problem has not been properly diagnosed and a solution has not been provided.

Regards,

Business

Response:

Chapman Hyundai had a certified Hyundai technician properly diagnosed Mr. [redacted]’s vehicle, by recommending what parts and actions should be taken for his fuel concern and we also notified him about an addition concern with his wiring. He decline all of our recommendation and since Mr. [redacted] complained of his dis satisfaction with his service experience, we reimbursed him for his diagnosis charges in the full amount of $97.89 on 8/29/14.

We recommend that Mr. [redacted] get a second opinion for all the repairs needed to his vehicle as we did not meet his expectations.

Sincerely,

Service Director

Chapman Hyundai

DO NOT USE THE SERVICE DEPARTMENT. Nathan will tell you that you have to spend about 5x what you really do for services you don't need and parts that you don't need replaced nearly as frequently. LOOK AT YOUR MANUAL. Nathan is RIPPING YOU OFF! If you ask him why he is adding HUNDREDS of dollars to your work needed every visit he will tell you its because the manual doesn't apply to Arizona (even though there is a seperate section in there for severe conditions, including extremely hot weather).

BOTTOM LINE: THE SERVICE DEPARTMENT (AND NATHAN SPECIFICALLY) WILL LIE TO YOU. Them saying that Mazda's maintenence suggestions don't apply in arizona is ILLEGAL and UNETHICAL and if you have spent any money there I HIGHLY SUGGEST CONTACTING A LAWYER. THIS PRACTICE IS ILLEGAL!

Your manual tells you how to care for your car... what Nathan is saying is a flat out lie. If you listen to what he says you will spend 10x the amount you need on regular maintenance. Absolutely shameful ripping people off like this! Don't believe me - CONTACT MAZDA! Chapman Mazda & Nathan should be ashamed!

Review: I bought my Hyundai Veracruz on April 20, 2013 from Chapman Hyundai. I was called back into their office(dealership) on 4/25/13 because they needed additional information and for me to resign the contract. Around 6/1/13, I contacted Chapman because I had not received any information about my first payment, and my temporary plate was expiring. They asked me to come in to get a new temporary plate. I went back into their office on 6/6/13, to fill out all new paperwork, for the third time. They said they had switched managers and could not find my original paperwork. I then received another temporary plate. In late August, I went back into the office for another temporary plate and was asking about my actual plate because I had received an email from MVD stating my tags were due on the Veracruz. They had no idea what was going on and told me to come back the next day.[redacted] told me they had found my plate but it was locked up in another managers office and I needed to come back to pick it up. I finally got my plate on 8/30/13. They gave me a 1/2 tank of gas for my inconvenience, NO apologies, no explanations, just bad customer service.

On 9/3/13, I went online with MVD and renewed my tags for 2014. I noticed my apartment # was not on my paperwork and updated it. On Monday, 9/30/13, I contacted Chapman asking if they had received my 2014 sticker because I still had not received it in the mail and thought maybe they sent the tag to them due to the address issue. I left a message for someone to call me back.

On Tuesday, 10/1/13, I received a phone call from Chapman stating my replacement plates were at a "runners" establishment and they wanted to verify my address. I told the lady on the phone that I already had my plate. I just needed the new sticker (tag). She said my plate was no good because they reported it lost. She said she would have the runner bring it to my apartment the next day. She also stated I should not have paid for 2014 tags. I did not ask why because she called me on my work phone and this is personal business. My daughter spent all day Wednesday at home waiting for the runner to deliver my new plates. No one ever showed up or called. Thursday, 10/3/13, I received the new plate in the mail. I never did receive a phone call to apologize or explain what had happened.

Keep in mind I had made several phone calls each week trying to resolve my issues leaving several voice mails with no return calls. Also, every time I went into the office (dealership) I would go into the finance department area for assistance and they would tell me to have a seat and someone would be right with me. I spent a minimum of an hour, every time, waiting around for assistance. Then another half hour or more explaining my situation (to the same manager[redacted]) before anything would be addressed. Not fixed, just addressed.

This is ridiculous and am very upset that it took over 5 months to do something that should have taken less than 6 weeks to accomplish. Not to mention all the time taken away from me and all the anguish put upon me.Desired Settlement: I would like a refund for the tags I purchased (which are now no good) for the amount of $167.15, 10 free oil changes, and my car detailed (since the interior was never cleaned prior to my purchase) to cover my inconvenience and stress.

Business

Response:

Dear

Customer,

I am responding to your Revdex.com complaint, first we are very

sorry for the inconvenience(s) with the change of management and customer

service that was provided to you. Customer service is extremely important to us and we’re sorry

that you feel the way you do. As to your request, we will give you

a $300.00 credit to our service department and on your next visit a free

vehicle detail. I am very reachable and always willing to visit with a customer

who has a problem to help in any way I can within reason. In fact, I

still welcome you to visit with me in person or by phone if you would like to

talk further. Please let me know if this is acceptable to you.

Regards,

General Manager

Chapman Bell Road Imports

###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Although I appreciate the $300 free service and detail on my vehicle, I feel I should be reimbursed the $167.15 as well. That money came out of my pocket when it was not necessary. If, for some reason, you are not able to cut me a check for the tags, maybe you could give me $500 in free oil changes instead.

Business

Response:

Dear

[redacted],

As to your request, we have offered to you a $300.00 credit for parts and service

here at our dealership. This $300.00 credit is accounting for the $167.15 that

you requested. We can do one of the two options; give you the $167.15 by check

or the offer of $300.00 credit for parts and service with 1 car detail. Please

let me know which you would prefer either by responding to the Revdex.com or you can

call me personally. Have a wonderful day and we look forward to hearing back

from you.

General Manager

Chapman Bell Road Imports

###-###-####

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I bought a car from this dealership and had a great experience in 2010. Since then I get continuous sales calls after many times of telling the sales person to put me on their do not call list. I get at least 1-2 calls per week from them for the past 3 years or so and they will not stop no matter how many times I ask them to.

Had my 2002 lancer towed to Chapman Mitsubishi knowing it had a blown head gasket, I just wasn't sure if there was anything else and wanted a diagnosis, price $85. The SM [redacted] called me later that day to day it needed a new engine or a lot of part either way it would cost $3500. I told him I'm not putting the much money in a $2k car and I would be in contact. I went the next day to pick it up and it did take them a moment to get it down off the lift and push it out, no problem since I did not call to let them know I was coming.

Here is where I have a problem. [redacted] writes up the service ticket and says, " that will be $90" I asked what happened to 85 the he quoted on the phone. Oh yeah, I did say that didn't I was his response. Annoyed at [redacted]'s apparent need for lunch money. I wait for my car to roll out.

Now, I go to roll the windows down and the battery is dead, because the technician left the ignition switch in the on position. I asked [redacted] what he was going to do about it. He said nothing, I asked if he was going to refund my diagnosis which is still cheaper than a new battery, he said absolutely not. So far he has not offered one ounce of compensation and finally goes to get his service manager [redacted]. I proceed to tell [redacted] my battery is dead and it's chapmans fault, ( which the did not deny) but again no one offers any compensation. I keeping asking them what they are going to do, and I get remarks like, "well the engine's bad' " isn't the battery under warranty?" ' it didn't run when it came in". Ridiculous!

I finally looked at both of them and asked if they were going to do anything. "NOPE was the answer I got.

Why did I buy a 2013 Mazda CX-9 from Chapman mazda and why did I have over $3000 worth of work done on my Montero Sport? Because I thought I was dealing with a standup company, apparently not.

I will no longer do business with any Chapman dealership Mitsubishi or any Chapman dealership other wise.

Review: On 25 October 2013 I took my 2011 Hyundai Elantra that I leased from Chapman Hyundai to be traded for a new lease vehicle. I was offered a pull forward so I did not have to pay the last 2 months of my current lease. I turned the car in / account number [redacted]. I got a new 2013 Elantra GT contract number [redacted]. In February 2014 I received notice that I had a 60 day late notice from Hyundai for not paying on time. I called Hyundai and the dealership. I spent hours trying to get answers. Hyundai finally informed me that the dealership never did the paperwork showing the car was turned in on a early pull forward. I talked to [redacted] many times and have emails stating that it would be taken care of. I disputed the late payment with all three credit agencies and after 30 days they were removed. Today on 3 April 2014 I received notice that I had late payments. Once again it was Hyundai from the old account number [redacted]. I called Hyundai and the dealership. Once again I was told by [redacted] by email it would be taken care of. I was told by Hyundai after a couple hours on the phone that the account was finally closed on 2/8/14 and final payment was recorded on 2/15/14. almost 4 months after the car was turned in. Once again my credit score dropped by 60 points for 60 days late payment history. I informed Hyundai and the dealership I was trying to purchase a motorcycle and they said it would take 30 days at least for the correction. Hyundai gave me a audit control number of [redacted].Desired Settlement: I should at a minimum receive free service for one year for the trouble I have been going through. I have spent hours trying to fix a situation that I did not wrong.

Business

Response:

Dear

[redacted],

Thank you for contacting us regarding this situation ID [redacted], unfortunately this

situation is actually by and between Mr. [redacted] and [redacted], however

we have acted as the liaison between the two, as we all want resolution to this

situation. We have been notified by several emails from Hyundai that the

situation has been corrected with the payments being made and the credit has

been reported to all three credit bureaus although it will take time to

actively show in the guest’s credit history the situation has been resolved.

We have honored Mr. [redacted]'s request for a year of service and we will send him

4 WE OWE vouchers as the proof that he can use these at our dealership with in

the years’ time.

I included the email correspondences from Hyundai and the letter to the

guest.If you have any further question please contact me directly at ###-###-####.Sincerely,

Customer Relations Manager

d ###-###-#### /m

###-###-####

Chapman Bell Road

Imports

Hyundai / Mazda[redacted]

I went to purchase a vehicle from Chapman Hyundai on Bell Road on 9/18/2015. I was helped by a salesman that was very friendly at the time and he helped me find a 2005 Chrysler 300. I test drove the car, did the finance stuff, agreed on the terms of the loan and monthly payment. I went in the office with the finance manager, we went over all the paperwork, and then I signed the paperwork. I was congratulated on my purchase and I was given what items were needed for me to pick up the vehicle on Monday because I only had half the down payment with me and had to get the other from home. On Monday I called to see how long the process would be to pick up the car because I had an appointment that evening and would need to cancel it if I was at the dealership longer than expected. I was then told ( by the friendly not so friendly anymore salesman that helped me Friday ) that they had chosen to not finance me and basically there wasn't anything I could do despite me signing the contract. From my understanding, when you sign a contract you enter into a legal and binding agreement with the other party. I don't understand how you can just decide to not honor the contract. They looked at my credit and knew my situation so if they were not going to approve me they should have done so then. You don't wait until after you think about it to decide never mind. You also don't initiate a deal with a customer on the hopes of maybe getting them approved, which was the answer given to me by the salesman. They thought they could get the deal worked. Well wasn't the deal worked when you ran my credit and went over terms and had me sign paperwork? I left there on Friday thinking that I would recommend them to anyone looking for a car. After Monday I wouldn't send my enemy there. The absolute worst experience I have ever had at a dealership. Not to mention I am stuck without a car and I paid for insurance that I now have to go thru hoops to get back from the insurance company.