Chapman BMW Chandler

Review: I had purchased the new car BMW X5 three weeks ago, then noticed some noise from the engnie. I took to the dealer , they found an issue with the engine, mentioned one of the cyclinders had a broken bearing, and had to replace the whole engine.

I feel they had sold me defective car and concerned abouth the quality of the car.Desired Settlement: I am looking fro an exchange to different car. I am really concerned about that car.

Business

Response:

Mr. [redacted] be contacted by BMW and they are going to repurchase this X-5.

Review: I purchased a 2013 BMW 328 from Chapman BMW. The car was sold as a Certified Pre-Owned Vehicle with 100k mile warranty. It was hyped as going through "a rigorous inspection process and certified by BMW." I was assured that any repairs needed would be covered under warranty.

After owning the car about 3 weeks and driving it appx. 1000 miles, the car had a "driveline malfunction" error.

I took it in to the service dept and after looking at the vehicle, I was told it wasn't covered under warranty and that it was my fault with a repair bill of $3100! Supposedly I ruined a clutch after 1000 miles and 3 weeks????!!!!!!!!

The service manager Garrett O[redacted] just kept making excuse after excuse about why it wouldn't be covered even though he acknowledged that a clutch should last atleast 100k miles.

I had numerous other problems with this dealership - I never received the 2nd key that was supposed to be sent to me with zero follow-up or explanation from the dealership.

It's very clear they'll do anything to sell you a car and then afterwards, find any way to possible to keep milking more and more money out of you.

I've never met a company that is so unprofessional that I felt the need to resort to filing a Revdex.com complaint - this is my first ever.Desired Settlement: Chapman BMW needs to stand by the warranty that BMW offers on the vehicle and treat people fairly.

All I want is for them to repair the car because the car is under warranty instead of making excuses and trying to gouge me with a $3100 bill.

Business

Response:

We have been in contact with Mr. [redacted] and have mutually agreed to split the repair 50/50. If you should need anything further please let me know.

Sincerely;

Mathew W. D[redacted]

General Manager

Chapman BMW Chandler

Review: I had my vehicle (07 BMW 335i) towed by [redacted] Roadside Service to Chapman BMW on Friday afternoon, July 25th, 2014 as it was the closest BMW Dealership in accordance with their policy. However, I have always taken my vehicle to [redacted] due to their friendliness and great service. I received a follow up call from the Service Advisor, [redacted] at Chapman BMW the evening of July 25, 2014 to advise me the vehicle needed a new Alternator and Battery. I advised [redacted] they may move forward in making repairs totaling $1591.98.

On Monday evening, July 28th, 2014 I went to pick up my vehicle. As [redacted] went over the Invoice, he advised me of additional repairs that should be made which I realize is standard. He also advised me the Service Technician, [redacted] stated my vehicle was running rough and made the decision to replace (1) Spark Plug for $23.83 (incl in charges) WITHOUT my approval. He stated they didn't charge Labor for installing the (1) Spark Plug as if I was given a favor. I don't understand the logic of replacing (1) Spark Plug. Why not replace all? My concern about that aside from the fact I wasn't asked for approval vs. the decision being made for me...My vehicle actually does run rough now EVERY time it's driven. It also failed Emissions which I have never had occur since I started driving and owning vehicles over 25 years ago.

The most pertinent issue is I smelled gas very strongly once I drove my vehicle home which really concerned me as well but I decided to drive it a couple of days to see if either issue subsided. After no change in how my car drove, I left a message for the Service Advisor, [redacted] to advise of issues and my concern for safety with smelling gas so strongly when it was never an issue prior to repairs made there. He called back the same morning and left me a message to let me know the vehicle was safe to continue driving and I should follow up on the "other" repairs they suggested. I received (2) messages within a couple of weeks following to contact their office regarding service received. I called back to advise I was very unhappy with the service after paying approx. $1600 and my car runs worst than it ever has. The young lady suggested that I speak with the Service Manager, [redacted]. I was not rude nor argumentative. I explained to him what I was experiencing since having repairs done there and that I had previously advised the Service Advisor, [redacted] as well. To my surprise, he didn't even offer for me to bring the vehicle back in to determine why there was such a strong gas smell. He honestly didn't sound the least concerned during the entire conversation.

I've since taken the vehicle to another location on Friday, September 12th, 2014 for additional repairs for the gas issue totaling $655.31 due to "Inspected and found left side fuel filter assembly with fuel level sending unit cracked and leaking fuel on top of fuel tank underneath back seat. Removed both low pressure pump and fuel filter sender from both sides of tank. Replaced left side fuel filter assembly with fuel level sending unit."

I am convinced this occurred at Chapman BMW as they "inspected' vehicle for additional recommended services. Ironically, they recommended replacing Fuel Injectors which I'm not refuting "may" need to be replaced but nothing was cracked, broken, or leaking prior to repairs at Chapman BMW.Desired Settlement: I would like a full Cash Refund of $655.31 for the expense of additional repairs (Fuel Unit) resulting from recent repairs at Chapman BMW.

Business

Response:

We do not see a connection between the repairs we made to this vehicle; Alternator replacement, and spark plug installation, and a cracked fuel level sender that occurred two months after our service that would necessitate our reimbursing for the cost of these repairs being done elsewhere. We have always extended an offer to re-inspect any work we completed at no charge and will continue to do so. We also stand behind any additional recommendations that were made during our inspection of this vehicle and would be glad to point these specific items to the customer should they have a desire to do so. Should the customer wish to follow up with any of these actions they can contact our service department directly to make the arrangements.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I apologize I must have overlooked section to include details. However, the response was not acceptable for me as I had reached out at least three times prior to contacting the Revdex.com. On their response, they stated I contacted them 3 months later however, I contacted [redacted] (Service Advisor) within a few days of me driving my vehicle. On my final call to [redacted] (the day prior to filing Revdex.com complaint) I was forwarded to his voice mail although I advised the reason for my call. I left a message to advise I was going to reach out to Revdex.com since they were not offering any resolution. I also left my contact number once again just in case he wanted to resolve at their level to alleviate a complaint filing. I did not receive a call back [redacted] (Service Manager) or anyone else. Therefore, the repairs have already been made elsewhere.

As stated on my initial request, there was never an offer to take my vehicle back in due to the strong gas odor from the Service Advisor or Service Manager. I don't believe either were ever concerned about resolution. I would not trust Chapman BMW to perform work on my vehicle ever again. I am convinced the issue occurred there since it was after I picked up my vehicle from having the Alternator and Battery replaced for approx. $1600 dollars. I have since read a recent similar complaint regarding Service work there as well. Obviously, changes need to take place from a management, employee and/or Policy perspective to improve their service. I've also learned since by word of mouth from other BMW owners the feeling is pretty mutual about Chapman BMW and I should have never taken my vehicle there for anything including an oil change.

Again, I am requesting a Cash Refund Settlement of $655.31 for additional repairs due to issue caused by Chapman BMW. This amount only reflects the subtotal of $710.34 which I indicated in error on my initial complaint. However, I will leave as is...$655.31 for repairs made which I have receipt. I would also like the Revdex.com Complaint information provided to Chapman BMW General Manager for review.

Thank You for all of your time and assistance!

Regards,[redacted]

Business

Response:

There is nothing stated in the repair order from the second facility, nor in the nature of the repair itself that leads us to believe we should bear any financial responsibility in repairing this customers vehicle for this, or any other complaint. We were not extended the opportunity to inspect the vehicle, nor was the issue brought to our attention in a timely manner. The work we did complete on the car was done professionally and promptly and exchanged at a fair, and agreed upon price. We would like to extend an offer to help this customer with any of the outstanding recommendations for repairs on the vehicle going forward but decline to pay to have someone else make any other needed repairs.

If it isn't in writing, then it isn't real.

I bought my pre-owned Mini from Chapman BMW Chandler by a long distance transaction, since I'm in [redacted]. I didn't haggle on price, I had my own financing and it was still a hassle which is what I've learned to expect so no issue there.

At the time, [redacted] told me that he would make sure the 3 year service and warranty extended from my sales date since mileage was 3500. I didn't care at the time, I wasn't going to drive 22 hours to get it serviced at Chapman and there was no Mini dealership within 2 hours of my home.

Fast forward 2 years, and a Mini dealership has opened locally. Surprise, when I take my Mini in to get its first dealership service, my Mini has not been setup in my name and obviously the service and warranty dates were not set to my sales date. This is the first time I hear the actual expiration dates which were 2 months away. My Mini was at 22K miles so the 36K was not going to be exceeded.

I'm not really surprised the paperwork was never handled so I contact [redacted], telling him the local dealership got my Mini setup in my name but asking if he would get the dates updated.

I'm politely told that Chapman BMW Chandler is a BMW dealership not a Mini dealership so it was never a possibility that they could have setup my ownership with Mini. And then he gently explains how service and warranty programs always start with the initial purchase of the vehicle.

Mr. [redacted] was quite calm and reasonable and I do not disagree with any of his explanations. It did feel condescending. We both knew how the service and warranty programs work which is why offering to change those dates was something of significance he was offering. At the time, I knew there was no Mini dealership near me so I viewed the empty promise for what it was.

I was surprised he didn't decide to tell me that he would have done 3 years of service if only I was able to bring my Mini into his dealership but I suppose that would have meant admitting he had mentioned any of this at all.

Clearly, nothing can be done for me. I just wanted to share the experience so that you can be sure to get everything in writing.

Review: I am extremely disappointed with Chapman BMW and BMW in general. I bought this factory certified 2008 [redacted] in 2010 with 36K miles. I bought the extended warranty for 3 additional years and up to 100K miles. I now have 66K miles. The car has been using more and more oil over the past 2 years. I alerted my service consultant ([redacted]) several times about the oil usage. I was assured this is normal (about 1 QRT every 3000-4000 miles) even thought it didn't use any the first year I had it. Now I'm adding a QRT about every 2000 miles. Again, I was assured this is normal. I've been around cars a long time and this is not normal. I finally confronted them and had them check it out. The engine needs to be rebuilt for around $8100. The best part is I thought I was still under warranty. I am no longer under warranty!! I talked to the service mgr [redacted] and then the Chapman BMW manager [redacted]. Neither was willing to do the right thing and fix it. I am a business owner and I completely understand warranties and working with the public. I always choose to do what's right, not what's under warranty. I never want a customer to be extremely unhappy with us if there is a good reason. I expected Chapman BMW and BMW in general to do the right thing but they have decided not to. It is their decision. My decision is to let other people know how I was treated so you can avoid this yourself. I will never bring my car back to Chapman BMW and I will unfortunately never buy a BMW again. It's a sad day to say the least!!Desired Settlement: I talked to the service consultant ([redacted]) several times about the oil usage when the car was under warranty. She kept informing me that is was normal. Clearly we now know it is not normal. She said it was normal all 4 times we talked about it. I finally pushed the issue they found the problem after the warranty was over. Clearly the issue was present during the warranty period. I believe they deliberately delayed the problem until the warranty period was over. I want them to fix the problem that was clearly present when the car was under warranty.

Business

Response:

Chapman BMW has made every attempt to resolve the issue at

hand, however the vehicle is nearly a year beyond the applicable warranty

period. We have offered to discount the repair needed, as well as pay a portion

of the invoice to lessen the financial burden. As of today these offers have

not been accepted by the vehicles owner. We have also discussed the possibility

of assisting in trading the vehicle in its current state as well. We remain

open to assisting financially as described.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Just to make sure everything is clear, there has been no concrete offers. Once I talked to the Dealer and Service manager they made it clear there was nothing that could be done. Now they say they are offering to discount the services but there has been no formal offer. I would need to see the exact amount it would cost to get the valve seals replaced. I basically need to see the offer in writing. I would also like an explanation as to why valve seals would fail before 66K miles and how this isn't a manufacturing defect. I still don't understand this aspect of the valve seal problem.

Regards,

Business

Response:

We have forwarded a discounted repair estimate to the vehicles owner via email and allowed a reasonable amount of time for him to decide to authorize the repairs.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

No, I did not accept the offer. I talked to someone else at BMW and apparently for my performance engine and those with more performance, it is normal to use a certain amount of oil. The engine is engineered this way. A looser engine, so to speak, can perform better. So, it seems that this is really not a problem. From a complaint stand point, this makes my complaint even more valid. Meaning, they tried to charge me $8100 for something that is really not a problem. It is simply because I asked them to find a problem that they found a problem. But, this problem is a design feature so to speak. So, they basically tried to charge me $8100 for something that is not a problem but a design feature of the engine. Like I said, this makes me even more upset with the Chapman BWM dealer.

So, in summary, I did not accept their offer and they tried to extort $8100 from me for something that is not a problem. This is something that other customers of BMW need to know. I don't know if any of this will be posted for others to read but it should be.

If you have any additional questions, please don't hesitate to call or email me

back.

Regards,

Review: I purchased a BMW 328i last year and it immediately had brake issues. I took it in and Chapman BMW said they fixed the issue by replacing the rotars. The issue was not fixed to I took it in two months after the initial "fix" they again replaced the the rotars and this time they said they replaced the pads too. This did not fix the issue. Within two weeks the car was shaking again when pressing on the brakes. When I took it back in they told me it was my fault and refused to fix it unless I paid them. I do not drive "crazy" and have never had this issue with any other vehicle I have owned in the past. I explained to them that I drive like a normal person and I even went on a drive with someone from Chapman who agreed that I drive perfectly safe. My brakes have since gotten worse and I feel its very unsafe and could possibly create other issues. Before I purchased this car I specifically asked about the brakes and tires, because those are two things I don't want to have to deal with right off the bat of purchasing a vehicle even if it is used. I feel a BMW dealership should have high standards even on their used vehicles. I would like my brake problem resolved since there was clearly an issue with it when I purchased the vehicle and when asked about it I was lied to. This is poor service and frankly its unsafe for me, the customer.Desired Settlement: I would like my brakes repaired correctly so this issue doesn't happen. I don't slam on my brakes and brakes should not be wearing out after only 1-2 months of driving.

Business

Response:

On April 10, 2014 Ms. [redacted] came into Chapman BMW I10 and purchased a 2007 328I. Prior to her purchasing the car the vehicle went thru our pre-owned inspection process. At that time we replaced the brake pads and rotors as well as some other issues that the vehicle needed totaling $2,553.00. Approximately 2 months and 3500 miles later Ms. [redacted] came in complaining of a vibration when braking. We once again replaced the brake pads and rotors. Again 2 months and 3400 miles later Ms. [redacted] was in again complaining of a vibration upon braking. At that time we explained to Ms. [redacted] that it was her driving style that was causing the rotors to warp therefore we would not replace them again free of charge. Ms. [redacted] then called the used car manager [redacted] and complained of the vibration to him. He had her bring the car in and as a gesture of goodwill BMW replaced the pads and the rotors once again. In November 2 1/2 months and 2800 miles later once again Ms. [redacted] came in complaining of a vibration upon braking. At that time she drove with our service manager [redacted]. Mr. [redacted] observed that Ms. [redacted] is driving with both feet. At that point he explained to Ms. [redacted] that if you have your foot placed slightly on the brake pedal that it will activate the pads to close slightly which can cause the rotors to warp. Once again we declined to replace the pads and rotors due to the fact that there is nothing wrong with the car she needs to drive with one foot. I have attached all of the repair orders for your review. If you should need anything further please do not hesitate to call.Sincerely;[redacted]General Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Review: On Saturday 9/14/2013 I bought a 2014 BMW 320i sedan. On Friday 9/13/2013 my girlfriend bought a 2013 BMW 320i sedan. After being at the dealership for hours a deal was made to trade my 2013 [redacted] for the 2014 BMW. The deal included that I put down $1000 and this was paid on the day the deal was made with a credit card. Included in the deal that I signed a contract for was for payment of $589/monthly with 2.99% interest on a $44,000 loan. My salesman was really good and treated us with respect. After buying the cars my girlfriend and I found discrepancies in what we bought from the dealership. We were told that her 2013 model and my 2014 model had the same technology. In detail, each vehicle had bluetooth, but what was stated is that in both cars we didn't have the capability to do bluetooth wirelessly with music because it was not included in our "packages." Another issue is that the voice command button did not work in either of our cars because they stated it did not come in our "package." So I was very frustrated and did some more research on my vehicle. To understand what I had in my vehicle particularly, I went to the BMW website at bmwusa.com for those that own BMWs. On this website I have to put the last 7 digits of my Vin number which is [redacted] to identify what technology package I have in my car. When I did this, it pulled a full overview of all the technology I had in my car. In this overview it stated I can use my bluetooth for wireless audio and wireless calling out as well as the voice command based on the details given for my car. On the other end for my girlfriend we pulled up her information on the website and she has limited capability with bluetooth features and mine doesn't simply because she has the 2013 model and I have the 2014 model. So I called the dealership and spoke service, sales people, and the manager. They all told me that my car did not have the full capabilities and package to do the full bluetooth and voice command. I stated to them that their website says that it does and became a very argumentative situation. I was very conflicted with this because from the website I knew I have the capabilities with all the technology, but they kept denying it. I stated I would to have this fixed on my car and they would not do this. I finally got a manager to call me back on Sunday and she told that my voice command button should work and I should bring it in for service but still told me I don't have bluetooth wireless for my audio. So I called to make an appointment for service, but I never got it serviced because the dealership said that I could not get it fixed but it is not included in my car. So after all of this, I went and did a print screen of what the BMW website shows of what I should have in my car and sent an email to Bob Arvizu. He called me back the same day and confirmed that I was correct on my investigation of my cars capabilities. Following the conversation he said he would see what he can do for my car and then he asked me to put down another $3000 for my car after the deal was done. He stated that the bank wants more money down from me, but this means he and his colleagues breached the contract. Bob called me back on 9/18 about the deal with the bank from the follow up phone call from 9/17. He stated that the bank would want another $1000 and he said they would do a new deal and my payments would go down. I told the sales manager No! I said to him that you breached the contract and that I will not put down anymore money. He got frustrated with me and stated that my only other choice would be to bring the car back. I told him that I would do this because this deal is getting out of hand and this is wrong. I told him I would like my car back and I am going somehwere else to shop and that I would like my down payment back for $1000. thanksDesired Settlement: Based on the complaint above I am taking the car back and getting my old car back. My desired outcome is for them to give me the car that has the specified technology in it for their lack of duty of care, inefficiency, and for breaching the contract that that was signed and dated on 9/14/2013. From my experience I believe what they did is illegal and unprofessional. However, I think it was in the best interest of myself to take the car back because I don't want to have anything to do with a business that treats their customers like this.

Business

Response:

The information Mr [redacted] has discovered on the manufacturers (BMWNA) website portrays the presence of options that his car is not equipped for. While Chapman BMW is not responsible for this website, nor the information in it; we do realize if it was being used in the decision making of purchasing the vehicle in question it could be considered misleading. Regrettably retrofitting the options in question is not a possibility. We have agreed to take the car back and return the trade to Mr [redacted] as he requested in his complaint. We are also willing to seek out a different vehicle on his behalf that is equipped with the options in question. We believe we can still find a suitable vehicle for his needs.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: Botched alignment. Called to complain and got a really bad response. I guess they have to live by the mantra, deny everything. Took it to [redacted], their competitor, and had the work done correctly. If it was just kinda bad this complaint wouldn't be happening.Desired Settlement: Refund my 180 for the service you didn't provide even remotely right.

Business

Response:

Once contacted we offered to reinspect the vehicle and realign if necessary. That offer is still open. Our measurements show the alignment was accurate and centered. If adjustments need to be made we are certainly open to doing that.

Review: I called my service tech about an email I received about basic follow up matienence. I was told from the initial service, that I should not have to worry about it. When I officially called he was very rude and told me that its not their problem. I just recently purchased the car and I feel like they took advantage of me as well as being very rude. Because when I brought the car in I told them initially I should not have to pay for it and they told me that it was ok , but now I am being told it needs to be handled. I think they dropped the ball and did not take care of it initially. What I will do is contact the [redacted] and have them look into this because I was told something completely different and then was treated very rude because I ask to speak to a manager. Definitely not right and will dispute the amount of 1k for the repair.Desired Settlement: I would like for them to own up to what [redacted] said it was. Not sure why he acted the way he did

Business

Response:

We were able to reinspect this vehicle and the repairs in question with the customer present and agree upon a repair diagnoses and plan. We look forward to seeing Mr [redacted] in the future.

I have a 2001 740il. I went to BMW to replace my tranny fill plug. It was stripped. I figured I went to the best/high quality because I didn't want any mistakes. Everything went smoothly until a week later when I had my mechanic lift the car to do a tranny job.
Apparently, BMW forgot to secure the bracket holding my exhaust pipes. There were only 1 loose bolt left hanging. I took a couple of pics.
That very day (Saturday), I went to BMW to complain that I paid for an incomplete job. A manager replied the next day and I showed him the pictures. He apologizes but didn't provide a resolution.
If the exhaust pipe dropped, it would have caused massive damage to my car and they realize the gravity of their errors.
They do not take care of customers who has older BMWs. I bet if I had a new BMW, I would be taken care of....

Review: To Whom It May Concern I [redacted] went into Chandler Chapman BMW on Saturday February 14th 2015 at 7:01am to have my rear driver side tire replaced and shortly I was advised by [redacted] that my regular service agent [redacted] was off for the day and that he could assist me. I thanked him and informed him that my tire a nail in it – [redacted] then asked me if I has the tire warranty on my vehicle and I advised him I did, then he asked if I knew that there was a $50 deductible – I advised him I did not know that but that I would pay it since I needed to have my tire replaced. [redacted] then asked me if I could leave my card there for the weekend and pick up Monday February the 16th 2015, I advised him that I needed my car because I was on my way to work and could I get a loaner car in the meantime – [redacted] stated – “Sure, and to give him a moment to have someone call me upfront to pick up the loaner car and that he would call me once the replacement was completed. I retrieve the loaner car and went to my place of work.

Around 10:50am [redacted] called me and stated my car was ready – I advised him I was on my way. Once arriving [redacted] stated “Wow you drive a lot” – you have 19K miles on your car and I noticed you just bought it in September” – I stated yes when I bought my car it had almost 12K miles on it and it has been six months and I do drive more than some because I am a single parent and head of household – [redacted] then said that the tire was repaired and that the industry suggest they replace the other tire to keep the full balance and that it was not covered under my warranty since it was not punctured – I then asked if there was a problem with my other tire that he was referring too and he stated no – he was only advising me – I then advised [redacted] that I could not afford $300 at this time and that – that was why I purchased the tire warranty package – [redacted] then asked for me to give him a moment to run my card. [redacted] returned with my paperwork and receipt – showing $50.00 charge. I thanked him for his assistance and left.

Shortly after I received an email alert from my bank of a charge of $324.33 from Chapman BMW – immediately I referred to my receipt that shows $50.00 and notices at the top of the receipt it says “reprint”- then I called Chandler Chapman BMW and was told by [redacted] that all service agents are gone for the day – I explained to her my situation and she transferred me to a supervisor name [redacted] – I explained to him what happened and he stated he could not do anything until Monday because all receipts are locked up. I informed [redacted] that this charge to my account will cause my mortgage payment to bounce and that I was a longtime customer and what could he do to assist – [redacted] then stated that there was nothing else he could do.

At this time, I feel completely violated by the service I received and the unethical business practice to overcharge me, upsell me on am additional tire I did not need, and chastise me on the miles I have on my car. At the end of the day no one took accountability to assist me – just shuffling me over as if this is business as usual. I have never received this type of service from Chapman and at this time I do not feel I can trust this service.

Sincerely,

[redacted] ###-###-####Desired Settlement: I would like this to be resolved at the highest level of satisfaction. I have been a loyal customer and this treatment was very divistating - putting me in a financial hardship.

Business

Response:

On February 14th 2015 Ms. [redacted] brought her vehicle to Chapman BMW to replace a tire. Inadvertently the cashier charged her credit card the full amount of $324.33. At the time the Service Advisor noticed this and had the cashier correct the charge to Ms. Small's $50.00 deductible. Attached is a copy of the receipt and a copy of the batch showing that only $50.00 was charged to her card. The Service Manager [redacted] called Ms. [redacted] this morning to make her aware of the situation. We apologize for the confusion and any inconvenience this may have caused. If you have any questions or should need anything further please don't hesitate to let me know.Sincerely;[redacted]General ManagerChapman BMW?

Review: We have purchased over 8 cars from Chapman BMW, Chandler. The latest $110K purchase has been a nightmare! Horrible service, horrible car! We purchased a 2014 BMW 750 Li and we have had problems with this car since the first week. It has been in the service department continuous and we have had it and can't take it anymore. We have a stack of service reports which should be embarrassing to such a establishment. We are not upset with Mike R[redacted] as he has provided 100% customer service with this matter but his hands are tied. We have been dealing with Eddie E[redacted] the Corporate GM regarding this car and he continues to disregard the major problems and that the car is a lemon. He is rude over barring and refuses to offer a resolution besides paying a additional $4000.00, switch to a dated 2015 (when the 2016 model year is out) and increase the payment $300.00-$400.00 from $1,600.00 to close to $2,000? We have repeatedly spoke to him since we purchased this lemon car to return this car and/or to swap it to a 2016 car that works (no lemons) and he has excuse after excuse! Therefore we have no choice but to contact the Greater Phoenix Revdex.com to assist us with this matter.Desired Settlement: Our only desired outcome is for Chapman BMW to keep their word on customer service and to take this lemon 2014 750 Li back and to exchange it for the latest model of a working car. (NO LEMONS)

Business

Response:

Mr. [redacted] has been in contact with Chapman BMW Chandler as well as BMW of North America in regards to his automobile. It is up to BMW of North America to assist Mr. [redacted] in regards to the lemon law if they feel it is warranted. They have concluded that Mr. [redacted] car does not warrant a lemon law buy back due to the nature of some of his complaints. Chapman BMW Chandler back in September offered to take Mr. [redacted] out of his car with 15,000 miles on it and put him in a brand new 2015 that was the same dollar amount as his car for $139.68 more per month at a considerable loss to the dealership. Mr. [redacted] refused and said he wanted a 2016 which was a new body style car that was coming out in the next few months that was considerably more expensive. I apologize but Chapman BMW Chandler was unable to accommodate Mr. [redacted] request. Sincerely;Mathew W. D[redacted]General ManagerChapman BMW Chandler

Consumer

Response:

Revdex.com, We have been complaining about this car since we purchased it dated back to 12/2014. (see attached service records)This not a $50,000, $75,000 or even a $100,000 car. The MSRP is $110,000. The car is a lemon. Period. Additionally we have purchased over 8 cars from Chapman BMW Chandler. Chapman BMW needs to work with the consumer to proceed with the lemon law return or be legit and get us out of this lemon car. The only reason we called BMW direct is because Chapman BMW would not help us initially and would not call us back. Based on the attached scathing service record for this lemon car it is warranted for Chapman BMW Chandler to take it back. Chapman BMW Chandler's remedy was for us to put a additional $3,000-$4,000 down and to switch to a 2015 dated inventory when the 2016 model year is out to liquidate their 2015 inventory. We over heard the sales people saying this and laughing about the matter. It would be a foolish move for a smart consumer, especially a BMW lease customer that has a automatic approval on any car at BMW. We are not going to pay a additional payment because Chapman BMW Chandler won't help their loyal customers. Due to the fact that Chapman BMW Chandler offered this foolish deal for a new 2015 that was the same dollar amount as the 2014 lemon car we would be a fool to take this offer at $139.68 more per month. They are also failing to mention the large amount of money they demanded with this foolish offer. The only remedy for this complaint is for Chapman BMW Chandler to take the LEMON 2014 back and put together a deal for a 2016 which we would understand a slightly higher payment based on the cost of the 2014 BMW 750 Li. Either way being that Chapman BMW Chandler has made a offer it more then admits to there is a problem. There's the burden of proof. Thank You, [redacted]

BEWARE: Their Certified Pre-Owned vehicles are priced erroneously higher than the original MSRP and the MSRP of the new model year. There is nothing to substantiate the inflated price increase for their CPOs that is well above market value, retail value and MSRP; except to make you overpay for the vehicle you are looking to purchase and to make it seem like your "negotiations" are leading to deliver a good purchase price...when reality, it is not. Additionally, their discussions, when questioned, feel dishonest when questioning trim levels of BMWs. Please make sure YOU are looking at the correct make and model of your vehicle...as their attempt at deception and engine sizes and models need to be researched by you. Please save yourself money and shop for your vehicle at another location....or just take a couple of moments, look at their CPO prices, and see the inappropriate business practices for yourself.

Review: Two months ago, piad $1923.96 for 4 run-flat tires. Today, found one of four tires has a long crack and went back to Chapman BMW to ask for replacement. It turns out that four tires have no warranty at all such that I have to pay for the tire I need to replace. Accoridng to Chapman BMW, the tire has a crack because of some kind of impact. To me, it sounds really weird since it is expected to have impacts when driving a SUV. I just do not believe that those run-flat tires are so fragile that an impact would cause such a big crack unless the tire itself has a defect in it.Desired Settlement: I demand a full refund for the tire I paid today, which costs me #352.25 and want to understand what is warranty for all tires purchased.

Business

Response:

Mr. [redacted] tire was damaged because of an impact as you can plainly see from the picture he sent. The tires he purchased do have a warranty from Goodyear against manufacturers defects but not because of an impact. If you should need anything further please let me know.

Thank You

Mathew * D

Chapman BMW Chandler

Consumer

Response:

[redacted]Two questions:1. what kind of impact he was talking about? The car was driving normally and did not hit a curb or something.2. is a tire designed such that it is supposed to absorb impacts even if it had an impact? It is not made of glass to take impact!!! With the crack, I want to understand how much impact it needs to have this kind of crack. Any data to show how much impact needed to create such a crack?

Business

Response:

Mr. Gao,

There are no specific parameters that say when an impact break happens it depends on speed and the size of what was hit as well as amount of air in the tires ext. I have attached the warranty from Goodyear stating that an impact break is not covered as well as an article from Driving Tomorrow that shows an impact break and discusses it. You will notice that the bubble on the side of the tire in the article is also evident in the picture of your tire as well. You will also notice that your wheel is scraped and damaged at the same point of impact. All I can say is someone hit something with your car to cause that damage it is not a defect in the tire. I apologize that we were not able to warranty it for you as we would always rather collect the money from the manufacturer not the customer if at all possible. But in this case it was not possible.

Sincerely;

Mathew *. D[redacted]

Chapman BMW Chandler

Review: My low tire light kept coming on I took it to bmw and they said everything was fine the tires and sensors where fine. A few hours later I came back on so I called them back and was told nothing they could do till Monday.. So Monday came driving it to work I get a flat tire I call them back again and talk to my service guy askedv him what did they do what did they check he tells me he does not know know one even filed or a report on it. He said that id have to get it towed to have it looked at.. So I took the car to another company they found a nail in that tire and a nail in another tire. They told me if bmw would have liked at it properly I could have saved the tire saving me the cost of a tire but they didn't

Business

Response:

I apologize for Ms. [redacted] inconvenience therefore I will refund her the $250.00 she has requested. I do want her to know though that we would have replaced the tire not repaired it therefore she would have had the cost of a tire anyway. According to the manufacturer it is not recommended to repair a run flat tire. They recommend replacement due to safety concerns.Sincerely:[redacted]. [redacted]Chapman BMW Chandler?

RE: Body Shop/Collision repair on Kyrene. My vehicle was damaged, driver side door and front qtr panel. I went into the collision shop with the insurance estimate in hand. I was treated rude and almost rushed out the door. I had to ASK to talk to a shop guy to review what would be repaired and possible repair of the scratch on the front fender (out of pocket) I felt like I was taking up valuable time, told there was nothing could be done to the bumper and they would order the parts for the door and give me a call. After a week or more they called and said to bring the car in--- 14 days later (originally I was told 5 days, so 14 days paying for rental car insurance) I returned, the paint match was great, however the interior door panel was filthy and damaged. Plus the window had two deep scratches (obvious visible scratches since the windows are tinted ) I called immediately as I was walking into a business meeting, stated the obvious and asked for a call back. No call back, nothing done.

This is the second such instance I've experienced with Chapman BMW. The first time, I wanted to buy an X6, so I looked at Chapman, and they had a preowned one I wanted. The vehicle was severely overpriced, and they were not willing to negotiate a price drop with me. In addition, they ([redacted]) tried to lowball me on my trade in. Fast forward to now, (25 June 2015), they have a CPO 2013 640i Gran Coup which is overpriced by a whopping $10K!! I have a 2010 X6 Hybrid with 20k miles, in excellent condition, to which they lowballed the trade value by $9k. In the first instance, I eventually found what I wanted through [redacted], at the price point I wanted. In this latest case, I called [redacted], and will wait for them to get a gran coup that interests me. I will NEVER recommend Chapman BMW to anyone!