Sign in

Chapman Ford of Lancaster

Sharing is caring! Have something to share about Chapman Ford of Lancaster? Use RevDex to write a review
Reviews Chapman Ford of Lancaster

Chapman Ford of Lancaster Reviews (24)

Review: I took my car in to get the annual state inspection, emissions and an oil change. I was informed that in order for the car to pass inspection, it needed a tag bulb and the headlights

were oxidized which prevented the light from being emitted. I requested to have the measurements of how much light was being emitted in writing numerous times, to which we never received. I was however shown a copy of a page of the state inspection regulations codebook, which showed that this was part of the points inspection. I was to receive a copy of this but never did. The service adviser kept saying that he was going by what the technection told him and that he trusted his judgment. Our concern comes from the dealership being unable to prove or being unwilling to prove that the headlights were defective.Desired Settlement: Would like the dealership to refund the money for a repair that they could not or were unwilling to prove that this repair was indeed needed for the vehicle to pass inspection.

Business

Response:

[redacted] did bring her 2006 Ford Fusion in for [redacted] State inpection on February 23, 2013. The licenced technician performed the ** state inspection on that date. The vehicle failed for two issues. One of these issues was for the tag light bulb and the other was that both front head lights where extremely oxidized. The certified licensed technician of 19 years and also a Ford Senior Master technician failed the vehicle for these reasons. Chapman Ford offered the customer the cheapest repair to see if we could save the customers head lights. The customer agreed to have the dealership/technician perform a reconditioning to the head lights. The technician performed the the recondioning and at that time the vehicle's head lights were able to pass PA state inspection and a ** state inspection sticker was issued. [redacted] stated that she was extremely happy with the results of the reconditioning of the head lights and also stated that her husband was going to perform the reconditioning himself, but never got around to it. The customer was billed for the reconditioning in the amount of $131.30. The alternative option would have been to replace the head lights which would have come to a total of $462.47. Chapman Ford felt that we provided the customer with a reasonable and cost-effective repair and the customer was satisfied with the outcome of the repair.

Regards,

Service Manager

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:My wife and I both asked that Chapman prove in writing that the lights were not bright enough to pass inspection, the service adviser said he would include this information on our bill, he did not do so. We agreed to have the service done because they would provide the proof that the lights were too dim. Chapman failed to do this verballly or in writing. According to the ** Department of Transportation low beam head lights must measure a minimum of 7500 candle power, and high beams must measure a minimum of 10000 candle power, to pass state inspection. When my wife asked the service adviser what the headlights on our car measured and how they had come to the determination that that they were not bright enough he replied he did not know and that he trusted his technician's judgment, he then said he would speak to the technician and have a measurement put in writing on our bill. I also called and spoke to the service adviser asking how they knew that the lights were not bright enough, his response was the same as that given to my wife, that he trusted his technicians judgment. I also insisted that a measurement be put on our bill to prove that the lights were not bright enough to pass inspection, the advisor said he would tallk to his technician and have said measurement in writing put on the bill. At no time was a measurement given to us eighter verbly or in writeing as requested. We paid for a service that we were told was needed to pass inspection, but were not given the proof that said service was needed even after askeing several times for it in writing. At no time did my wife state that she was " extremely happy " with the reconditioning. According to my wife she said they looked fine and just wanted to get out of there because she felt like she had been taken advantage of, and felt unappreciated as a customer because of our several requests for writen measurement of the brightness of the headlights was not provided.Below you will find a link to the PENDOT website with the listing of headlight brightness requirements.

Regards,

Business

Response:

See attached.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

They run service cost up . They try to do unneeded work by scaring people . They will not stand by there word or work . And to many other issues to list . I will tell Everyone not to deal with chapman ford for Lancaster or Columbia .

Review: I do not have the dates and times of all the occurances but this by no means should deminish the fact that I was treated so unprofessionally.

I'll start with my saleman John W[redacted] first. I noticed a few recoginition plaques for customer service in his cubicle so immediately I assumed I'd be in good hands. I was could not be more wrong. I specifically asked him if he could do better on the sticker price on the windshield of the vehicle I was intrested in buying. He told me he could probaly do better than that and that he'd be rite back. He came back with a monthly payment offer which I assumed was better then the windshield price. Later I found out that the windsheild price was for Ford financing, veterans and first time buyer program (undisclosed to me). I also told John that I wanted him to go through [redacted] because I just refinanced my trade in and they gave me 2.9% intrest. He said to me that the finance crew work with serveral banks and would get me the best deal. After serveral hours of waiting he came back with the lender [redacted] @ 4.9%. I just assumed that I got turned down by PSECE and continued to seal the purchase.

A week or two later I got a call to come back to the dealership to sign new paper in that there was a mistake in the paperwork. What they did for reasons unbenounced to me was to switch me over to [redacted] bank at same the intrest rate. I didn't think much of it. As days past I received a few decline letters from banks (approx 6). No [redacted]. I called [redacted] and I refinanced immediately over the phone @ 2.9% I was angry at this point that my specific request to go with [redacted] was totally disreguarded, just like he ignored telling me about the sticker price requirements.

Then a few months later I get a bill in the mail from [redacted] for the amount of $ 73.00. This is the fee for the certificate of title that they need to have. I would never would have incurred this fee had John listened to his customer's specific request. I called Gary H[redacted] and he acted like he had no idea what I was talking about. I called back the next day and specifically told him about the $73 fee on his voicemail and I said I'd like to have that amount returned to me since they did not go with [redacted] initally. No phone call returned.

In other matters [redacted] sent me letters saying that they never recieved the title. Possible because they sent it out the the first finance company and then to the second. I don't know. Several months later they finally recieved the title.

On the day of my purchase I waited for serveral hours for approval. Instead of John showing me all my new vehicle features he just sat around. I left without anyone ever showing me because the girl who does that job was busy showing someone else. I also left that day with no spare key (lost) and no operations manual (stole I was told).

I got a letter in the mail from Lyta *. R[redacted] (custome care advocate) on March 7, 2014 asking me to please fill out a survey and if for any reason I wasnt satisfied to please call. I did...

I got a letter from Ray G[redacted] basically stating the same thing on March 4, 2014 . I called.

Ray and Lyta said that they would look into the matter and I never heard back from either on.

I wasn't going to say anything about the poor service and smoke and mirrors but when I got that $73 bill I had enough.

This is a perfect example of a business getting to big and consumed with making their big profits. I work very hard for my money and for them to just spend it like they seem fit it not acceptable. i.e. the 4.9% and the $73 title fee.Desired Settlement: I would ultimately like my $73.00 back. I would also like an apology for them simply not gettting back to me on anything and thinking i'd just go away. John was just as bad as the other 3 for not owning up to his errors and listening to his customer and not making it rite.

Business

Response:

Chapman Ford is sorry for any confusion there was

regarding the purchase of your new vehicle.

You will receive a check for $73.00 shortly.

Ray G[redacted]

Owner/Operator

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: see Attached documentDesired Settlement: Please see attached letter

Business

Response:

[redacted] did bring his 1998 Ford Ranger with 77,257 miles for a concern that the check engine light was on. The technician performed an electronic engine control test. Codes in the sytem are [redacted] and [redacted]. A lean condition was deteched in both banks. The technician performed the pin point test for the codes and the test does not show that the lean condition was detected at this time. The customer was informed that the test should be performed when the engine is cold and for no additional cost to him. The reason that the testing should be performed when the engine is cold so the technician can verify the true cause of failure and unneeded parts are not replaced. The customer was offered to complete all needed testing for the origional cost.

All information was stated to the customer and also documented on the customers invoice copy.

Thank you

Service Manager

Chapman Ford

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Please see attached response.

Regards,

Check fields!

Write a review of Chapman Ford of Lancaster

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Chapman Ford of Lancaster Rating

Overall satisfaction rating

Description: Auto Dealers - Used Cars, Auto Dealers - New Cars

Address: 5201 Manheim Pike, E Petersburg, Pennsylvania, United States, 17520

Phone:

Show more...

Web:

This website was reported to be associated with Chapman Ford of Lancaster.



Add contact information for Chapman Ford of Lancaster

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated