Chapman Mazda

Bill Lohmeyer made every effort to make our car buying experience as stress free as possible. He was courteous, friendly and worked to provide the best deal for my wife. We'll be recommending Bill to friends and relatives.

Revdex.com: I have been contacted by the dealership, went down in person to sign refund forms, provide ADOT mileage statement and they are now just waiting on my "Proof of Payoff" from the bankI should have this within the next week or two Regards, [redacted] ***

TRevdex.comREF: ID#: [redacted] ***Hello,Thank you for allowing us an opportunity to research and respond to these concerns regarding the recent visit with [redacted] and Chapman MazdaWe are always open to discussing any concerns that our customers may have and we have reached out and have spoken to MrsTefft on June 10th and 11th, regarding her concerns with the recommended servicesAlthough her experience and comments are important to us, we do propose services based on schedule of the owner’s manual, our extreme environment conditions as well as driving habits and miles or time since the last serviceHowever customer service is one of our primary goals.We have explained and resolved her concerns and have come to a compromise on a resolutionWe value hearing from our customers as we can learn and grow from every situation.Thank you for bringing this to our attention.Chapman Mazda Service Team###-###-####

Thank you for bringing this to our attentionThis matter should have been brought to our attention immediately or as soon as you were aware of itWe do not want to discredit the other dealer or anyone, But for us to take responsibility for an issue we should have been given the
immediate opportunity to review the issue and cause and make the repairsreceipts provided show repair was done months after the oil change visit here at Chapman, There also was no explanation of why the vehicle was not brought to us here and why the vehicle was taken to another dealership.We apologize do to the circumstances, we are also committed to looking into matter further if anything has been overlooked. Sincerely,George S*General ManagerChapman Bell Rd

Good Morning,Mr*** ***Revdex.com open the complaint due to we received the business responseIn the attachment you will find the business response. Please contact me if you have any questions Sincerely Yesenia Villegas

I understand and I apologize for any inconvenience this has causedI have reviewed all the receipts provided this issue should have been brought to our attention immediately, and an agreement should have been made prior to repairs completed regardless of where they are done

Revdex.com:
I have been contacted by the dealership, went down in person to sign refund forms, provide ADOT mileage statement and they are now just waiting on my "Proof of Payoff" from the bank. I should have this within the next week or two.
Regards,
[redacted]

TRevdex.comREF: ID#: [redacted]Hello,Thank you for allowing us an opportunity to research and respond to these concerns regarding the recent visit with [redacted] and Chapman Mazda. We are always open to discussing any concerns that our customers may have and we...

have reached out and have spoken to Mrs. Tefft on June 10th and 11th, 2015 regarding her concerns with the recommended services. Although her experience and comments are important to us, we do propose services based on schedule 2 of the owner’s manual, our extreme environment conditions as well as driving habits and miles or time since the last service. However customer service is one of our primary goals.We have explained and resolved her concerns and have come to a compromise on a resolution. We value hearing from our customers as we can learn and grow from every situation.Thank you for bringing this to our attention.Chapman Mazda Service Team###-###-####

Dear Sir: I believe I shared with you that I thought it was a steering fluid leak.  I had a leak once there and I was told then it was not an emergency with power steering. I brought my car in to scottsdale bc thats where I work.  I was getting the Recall taken care of. It was not 5 months either. It was less than 2 months. Please review the paperwork I gave you.;

Hi Mr. [redacted]
We would be more than happy to submit your cancelation, but as of yet we have no paper work to do so. I would be more than happy to assist you with this process my name is Danny A[redacted] and I can be reached at [redacted]

Hi Mr. [redacted]

We would be more than happy to submit your cancelation, but as of yet we have no paper work to do so. I would be more than happy to assist you with this process my name is Danny A[redacted] and I can be reached at [redacted]

TRevdex.comREF: ID#: [redacted]Hello,Thank you for allowing us an opportunity to research and respond to these concerns regarding the recent visit with [redacted] and Chapman Mazda. We are always open to discussing any concerns that our...

customers may have and we have reached out and have spoken to Mrs. Tefft on June 10th and 11th, 2015 regarding her concerns with the recommended services. Although her experience and comments are important to us, we do propose services based on schedule 2 of the owner’s manual, our extreme environment conditions as well as driving habits and miles or time since the last service. However customer service is one of our primary goals.We have explained and resolved her concerns and have come to a compromise on a resolution. We value hearing from our customers as we can learn and grow from every situation.Thank you for bringing this to our attention.Chapman Mazda Service Team###-###-####

Better Business...

Bureau:

I have been contacted by the dealership, went down in person to sign refund forms, provide ADOT mileage statement and they are now just waiting on my "Proof of Payoff" from the bank. I should have this within the next week or two.

Regards,

My experience with Chapman Mazda was a very sad one. I closed a deal with them. A purchase order was issued to my lender and the loan was funded. The very day I called to make arrangements for the car pickup, I was told the car was sold to someone else over the weekend. The very worst part is that it was me who called them.

The seller kept saying that it was a matter of first come first served. Well, I came first. The moment the purchase order was issued, the car was sold. I was first in time and first in right.

By the time I called them, their check was issued, the car was insured and the car transport hired. So it was me who had to be red faced in front of all of the other parties when I had to cancel everything.

This company was not serious with the agreement we had and they didn't even had enough decency to call me when they decided to break our deal.

They wasted my time and the time and resources of all the involved.

Review: I purchased a Mazda in 2013 from Chapman Mazda, and actually had a great experience with my sales representative.

I have since, sold the car I purchased from Chapman Mazda and bought a new VW through Chapman VW.

Its pretty simple, I just want the extended warranty I paid for canceled and refunded to myself since the car is sold. I have called four times over the past week and left three voicemails with the finance department(Who I am directed to everytime I call about my refuned), two voicemails have been left with "JP" and one voicemail has been left to the Hyundai Finance department(Front desk directed me there).Desired Settlement: I simply want my Mazda Extended Confidence warranty refunded as I do not own the vehicle anymore.

Business

Response:

Hi Mr. [redacted]

We would be more than happy to submit your cancelation, but as of yet we have no paper work to do so. I would be more than happy to assist you with this process my name is Danny A[redacted] and I can be reached at [redacted]

Consumer

Response:

I have been contacted by the dealership, went down in person to sign refund forms, provide ADOT mileage statement and they are now just waiting on my "Proof of Payoff" from the bank. I should have this within the next week or two.

Regards,

Purchased a car for my daughter, Mazda 3. I already knew this was what I wanted so no sales pitch necessary, I was sold on all the safety features. I told my salesman to give me his best price, he wrote it down on sheet of paper that showed the different financing options. I took this figure as if it was etched in stone. the evening was long, I had already been there waiting for the car to be prepped since it just came in that day. Finally, around 8pm we went to the finance officers office to do the paperwork. He started firing papers in front of me one after another to sign, I had to slow him down because I didn't have time to even read them, and I am sure now it was probably on purpose. At the same time he was trying to sell me on GAP and so forth. After a lengthy 5 hours at the dealership I was done. The next day I had time to go over each paper in length. The first item I caught was the initial purchase price was changed, it increased by approximately $1100.00. I immediately started to look for the financing document the salesman wrote down the purchase price on. It was gone from my papers that were sitting on the salesmans desk all evening. I'm a retired systems accountant, I'm also a 100% combat disabled veteran with 29 surgeries behind me. I am good at memorizing numbers so I know what the original price was supposed to be. I can say my excuse for not seeing that change in the original price was due to the long exhausting evening and my back was killing me by this time. But I know most of their methods and should have been more alert to this, I still can't believe I missed that change in the purchase price. I called the salesman and of course his answer was I needed to talk with the Finance Officer. The Finance Officer just kept going in circles with different reasons why the number may of changed and I was probably confused but none of his answers were true. Without the paper showing the original quote that mysteriously disappeared from my documents, I had nothing but my word to back me up. I know what the original price was, and therefore I knew I had no hopes of going any higher with this discrepancy and they knew it. So what are my recourses. Only the following. Report what happened to me so others may learn from my mistakes. Don't let any documents lay around that could disappear, it was the very reason I had the salesman write it down to begin with so I had something in hand to show the original offer. If your tired, come back another day to finish the contract so your very alert. The $1100 will not break me, it all comes down to principal, and being an honest person. You are given a price and you expect it to not change unless you add items on to it. before you start signing any documents go over each number very carefully to make sure they are accurate. If you find any errors, not of your doing, do not buy any additional coverage or extended warranties, you can always buy this from another dealer later, warranties are also a negotiated item. I guess I'm more disgusted with myself for not catching the purchase price increase but I would have never expected this could happen, especially to a 100% combat disabled veteran. I just assumed they would do what they could to give me a good price, but in the end I was taken for the additional $1100. I won't say I don't recommend This dealer but I will say buyer beware, watch for little items that change without your knowledge. Also, everyone knows that buying a car is one of those last few purchases that you still have to negotiate for, so you already know each salesman is different, some are more hungry than others. And don't get caught up in friendly conversation with the salesman during the purchase, this is usually just a distraction to keep your mind off the matter at hand. all I can say in the end is that this error is my fault for not catching it, I just couldn't imagine a sales staff taking advantage of a combat disabled veteran, but as I found out they will.

Review: Arrived for a scheduled oil change and was informed that I needed "additional" service. There was nothing wrong with my car. Requested that these services not be performed and or delayed. Service worker alerted me that this long list of items were overdue and a necessity for my children's safety in the vehicle. He provided no documentation to see what the service was really due and did not allow me access to the owner's manual in my vehicle to check his recommendations. In addition, no one had looked at my vehicle yet to prompt anything additional past the oil change. The services were performed. The bill was in excess of $100 more than the range stated before repairs. After arriving home and checking service due requirements in my Mazda manual, discoverred the worker had lied about actual Mazda recommnded services that were due and the mileage specified updates were performed 15,000 miles EARLY. In 30 years of owning multiple vehicles, this is the first time I have been absolutely taken advantage of by a car dealership. Using my children's saety as a false bargining chip to gain unneeded service updates and over selling replacement parts that were not needed is unconscionable.Desired Settlement: I want the charges for the falsely due services that were performed refunded.

Business

Response:

TRevdex.comREF: ID#: [redacted]Hello,Thank you for allowing us an opportunity to research and respond to these concerns regarding the recent visit with [redacted] and Chapman Mazda. We are always open to discussing any concerns that our customers may have and we have reached out and have spoken to Mrs. Tefft on June 10th and 11th, 2015 regarding her concerns with the recommended services. Although her experience and comments are important to us, we do propose services based on schedule 2 of the owner’s manual, our extreme environment conditions as well as driving habits and miles or time since the last service. However customer service is one of our primary goals.We have explained and resolved her concerns and have come to a compromise on a resolution. We value hearing from our customers as we can learn and grow from every situation.Thank you for bringing this to our attention.Chapman Mazda Service Team###-###-####

Review: I purchased a 2015 Mazda 3 from Chapman Bell Rd Imports Mazda on 9-22-15. I walked into the dealership notifying the sales man, [redacted], that there were specific features I needed in a vehicle one of which was elevated side rails, and it did not specifically matter what make or model the vehicle was.

I was guaranteed by Mr. [redacted] that the 2015 Mazda 3 could be fitted with elevated side rails after he spoke with two other men in the sales department who did a computer search and reported having found compatible side rails for the vehicle. The cost of obtaining the side rails, $598.00, was written into the sales contract and the documentation specifically states “SIDE RAILS.” The reason why it was important for side rails to be installed was because I already have cross rails with specialized attachments that I use to transport my gear for our weekend family trips. I wanted to ensure that the car I purchased would be compatible with the system I ALREADY own.

I was told by Mr. [redacted] that I should call the services department the following day to set up an appointment to have them installed. Upon calling the services department the man I spoke with was very rude stating that I should not be calling them to set up an appointment as they would call me. He continually cut me off while attempting to explain the situation. That same day Mr. [redacted] called me back to apologize for what happened and reported that the service department should be calling me soon to set up an appointment. Two weeks passed with no calls. On 10-12-15, I contacted the service department again. I attempted to explain the situation AGAIN as the man I spoke with continually interrupted me stating that they never received my paperwork and to talk to sales. He reported never having received the paperwork despite the fact that the man never asked for any of my information to look anything up in the computer system. I was transferred to a sale manager who assured me that someone would be calling me that same day. An appointment was scheduled for 2:30pm on 10-15-15 with [redacted].

Prior to installing the rails, [redacted] open the packaging to ensure the correct rails would be installed. However, they were not the correct rails as they were cross rails and incompatible with my roof rack system. [redacted] reported feeling there would be an issue as there was confusion as to what I was looking for. I then explained the difference between cross rails and side rails to [redacted] just as I had previously with [redacted]. [redacted] informed me that they do not make side rails for the 2015 Mazda 3, and they would have to do some research. I again received no call back, and had to attempt outreach myself on 10-21-15. I left a voicemail and did not receive any call back from [redacted] until I left a second VM on 10-22-15. [redacted] again informed me that they were not able to find any compatible side rails for the car. I then explained to [redacted] that when I purchased the vehicle one of the stipulations to buying it would be that it would have to have side rails that were compatible with the system I had. I informed [redacted] that being lied to in order to sell a vehicle is unacceptable, and I expected a solution to the problem. [redacted] informed me that they would speak to the sales department and that managers were now involved. ANOTHER week passed with no call backs from anyone in the company.

I called them on 10-29-15 and requested to speak with a sales manager[redacted] answered the phone and reported he was a manager[redacted] had no idea about the situation so I proceeded to explain it to him[redacted] reported that he would to follow up and get back to me. That same day [redacted] returned my call stating that the person he needed to speak with , JJ, was not in and he would call back. The next day a voicemail was received from him at 4:48pm reporting he had information but would be leaving soon. However, he reported he would be in from 9:00am-9:00pm the next day. On 10-30-15, I called him back in the morning and received no return call. On 11-2-15, I attempted to reach him again, and [redacted] reported that they stopped making side rails for the Mazda 3 in 2013 and that the 2013 rails were not compatible with the 2015 cars. He reported having spoken with a couple different companies including one in China and that side rails were not possible to add to the vehicle[redacted] informed me to let them know which cross rails I would like and they would order it. He apparently expected me to be okay with their department lying to me in order to sell a vehicle and having paid $598.00 for a part that they don’t even make. He also is expecting me to just be okay with getting a pair of $200 cross rails for the $598.00 paid for side rails, cross rails which I could install myself and are NOT compatible with my current roof rack system. I informed [redacted] that I wanted my money refunded for the parts they charged me for that they do not make, and that I expect that they still install appropriate cross rails on my vehicle for wasting over a month’s worth of my time, my money, and as an apology for lying to me and their staffs incompetence. He informed me that was not his decision to make.

I have now left a message for the GM of sales, [redacted] today, on 11-2-15 at 10:14am and am awaiting a return call. This company has wasted over a month of my time. Every weekend I normally go out with my family, and because of their dishonestly and disgraceful customer service we are unable to transport any of our gear, and have been unable to go out for over a month now. This company has not come up with a single solution to this problem that would not leave me having been lied to and taken advantage of. Each time I have to return to this company it wastes more of my time in sitting there waiting for them as well as the hour long, 57 mile drive it takes me to get there from my home.

I have now gotten a recall letter on the vehicle for a faulty fuel shut off valve which will waste more of my time and my money to have fixed. On top of that the Bluetooth in the vehicle is malfunctioning as it is skipping out and disconnecting from the phone. This is by far the worst car buying experience I have ever had!Desired Settlement: I expect that the company will refund the money that I paid for parts that do not exist. As an apology for wasting over a month’s worth of my time, my money, as an apology for lying to sell me a car, and for their staffs incompetence they install appropriate cross rails on the vehicle that are compatible with my current roof rack system as promised. I expect that the faulty fuel shut off valve and Bluetooth system are fixed. Finally, I expect that they provide a loaner car or a rental while the repairs are being done.

Recently, my wife was in for an oil change. She was told that this would be the last time she could use her lifetime oil change certificate. That service was being discontinued by the new manager. I contacted the main Chapman office but have not back from them. How can a lifetime oil change certificate be discontinued? When we bought the car we were specifically told that one of the perks of buying from Chapman was the lifetime oil change. Now a new manager comes in and decides that the company no longer will honor their agreement. If this is how the Chapman company does business, then its sounds like unfair business practices.