Initial Business Response / [redacted] (1000, 5, 2016/11/24) */ Contact Name and Title: Greg B [redacted] As soon as I was aware of this TuesdayWe sent one of our employees to switch out her bed
Initial Business Response / [redacted] (1000, 6, 2015/08/27) */ Contact Name and Title: Jan L***-Operations Mgr Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @colfaxfurniture.net All furniture has been returned by customer and she has received a full refund Initial Consumer Rebuttal (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 6, 2016/10/18) */ We attempted several times to explain our Manufacturer's warranty policy to the customer and offered several ways we could take care of the issue she was having with her pieceShe was not interested in any of our solutionsWe have now offered to pick her pieces up for a full refundThis will be done on 10/21/
I have spoken to Mr [redacted] and we are delivering a new sectional to himHe reselected a sectional in the Winston store and Terry in customer service has called him,Saturday, to set up a delivery time
Gary, the store manager, spoke to the customer and worked out were will deliver the back ordered piece when it arrives Unfortunately there was a issue on the manufacturing side that has caused the material/fabric to be delayed causing back orders on the particular product line
Initial Business Response / [redacted] (1000, 6, 2016/04/19) */ Our customer picked up her bed on 4/11/We had the customer conduct an inspection at the time of the load out and she did not refuse any of the items as should be done per Colfax policy if there are damages.We did receive the customer's complaint on 4/12/and are working with the manufacturer to get the issue's resolvedAs all of our warranties go through the manufacturer it can take up to a week to get a response from them especially during Furniture MarketIf the manufacturer responds to the customer favorably we try to service the issue as quickly as we can if we have the merchandise in stock Initial Consumer Rebuttal / [redacted] (3000, 8, 2016/04/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have been dealing with them for weeks now and instead of replacing my whole bed because there was problems with all of it they are only gonna replace two pieces and fix oneIt has taking way to long and I have asked for my money back in which they have refused to give it to me!!! I will never go to this store again and I will not refer anyone there either!!
I am rejecting this response because: I purchased furniture from Colfax furniture with a year warranty and Colfax refuse to honor the warrantyI previously filed the complaint with the Revdex.com and I was under the impression that Colfax was going to honor the warranty; however they have refused toColfax remains elusive when I attempt to reach out to themColfax honor the warranty that motivated me to purchase furniture
Initial Business Response / [redacted] (1000, 5, 2016/11/24) */ Contact Name and Title: Greg B [redacted] As soon as I was aware of this TuesdayWe sent one of our employees to switch out her bed
Initial Business Response / [redacted] (1000, 6, 2015/08/27) */ Contact Name and Title: Jan L***-Operations Mgr Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @colfaxfurniture.net All furniture has been returned by customer and she has received a full refund Initial Consumer Rebuttal (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 6, 2016/10/18) */ We attempted several times to explain our Manufacturer's warranty policy to the customer and offered several ways we could take care of the issue she was having with her pieceShe was not interested in any of our solutionsWe have now offered to pick her pieces up for a full refundThis will be done on 10/21/
I have spoken to Mr [redacted] and we are delivering a new sectional to himHe reselected a sectional in the Winston store and Terry in customer service has called him,Saturday, to set up a delivery time
Gary, the store manager, spoke to the customer and worked out were will deliver the back ordered piece when it arrives Unfortunately there was a issue on the manufacturing side that has caused the material/fabric to be delayed causing back orders on the particular product line
Initial Business Response / [redacted] (1000, 6, 2016/04/19) */ Our customer picked up her bed on 4/11/We had the customer conduct an inspection at the time of the load out and she did not refuse any of the items as should be done per Colfax policy if there are damages.We did receive the customer's complaint on 4/12/and are working with the manufacturer to get the issue's resolvedAs all of our warranties go through the manufacturer it can take up to a week to get a response from them especially during Furniture MarketIf the manufacturer responds to the customer favorably we try to service the issue as quickly as we can if we have the merchandise in stock Initial Consumer Rebuttal / [redacted] (3000, 8, 2016/04/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have been dealing with them for weeks now and instead of replacing my whole bed because there was problems with all of it they are only gonna replace two pieces and fix oneIt has taking way to long and I have asked for my money back in which they have refused to give it to me!!! I will never go to this store again and I will not refer anyone there either!!
I am rejecting this response because: I purchased furniture from Colfax furniture with a year warranty and Colfax refuse to honor the warrantyI previously filed the complaint with the Revdex.com and I was under the impression that Colfax was going to honor the warranty; however they have refused toColfax remains elusive when I attempt to reach out to themColfax honor the warranty that motivated me to purchase furniture