Chapman's Chrysler Jeep Dodge

September 21, 2015To Whom it May Concern:Please be advised that I represent Chapman Chrysler Jeep Dodge ("Chapman"). I write on behalf of my client and in response to your letter to Chapman of September 14, 2015. Please accept this letter as a timely response to yours.[redacted] is incorrect in...

stating that he never signed any paperwork to purchase a warranty. My client maintains paperwork, signed by [redacted], purchasing the warranty.The only issue is that certain of the paperwork does not specifically identify the warranty. While this clerical error may have caused confusion, it does not detract from the fact that [redacted] signed for and purchased the warranty.Nevertheless, in a show of good faith, Chapman will be refunding [redacted] for the warranty.Sincerely,

September 21, 2015
To Whom it May Concern:
Please be advised that I represent Chapman Chrysler Jeep Dodge ("Chapman"). I write on behalf of my client and in response to your letter to Chapman of September 14, 2015. Please accept this letter as a timely response to yours.
[redacted]...

[redacted] is incorrect in stating that he never signed any paperwork to purchase a warranty. My client maintains paperwork, signed by [redacted], purchasing the warranty.The only issue is that certain of the paperwork does not specifically identify the warranty. While this clerical error may have caused confusion, it does not detract from the fact that [redacted] signed for and purchased the warranty.
Nevertheless, in a show of good faith, Chapman will be refunding [redacted] for the warranty.
Sincerely,

Worst possible experience. Stop by to transfer car warranty. With around 10 employee on the floor (most just hanging around with coffee cups in hands) they refused to work with me claiming they are too busy... Yea... right, they where busy drinking coffee. I called Mopar, explained situation to Mopar representative, who in turn called Chapman's Chrysler to assist, but they turned representative down too.
Chapman's Chrysler employees I dealt with are: Frank A[redacted]r and Joe B[redacted] Both are some sort of managers.
Lansdale Chrysler transferred warranty for me on same day and all process took under 10 minuets.
I will never ever bring my business not only to Chapman's Chrysler but to any Chapman's locations. Company like that does not deserve to be in business. Shame on them.

Review: My complaint involves numerous issues with this dealership. First my 2010 Dodge Avenger with only 15,000 miles stalls on major intersections and other times when driving the car, so it is also a health issue. I took to get fixed and they can't fix it they say, not sure what it is. Then customer service with Dodge gets involved, and their resolution is to have me drive the car with a data recorder on it to record the problem, no normally that would be a good resolution but with this situation if it stalls again in the intersection, one of the worst intersections in Philadelphia, it could be a major accident and essentially kill me. I luckily got the car to start while cars were coming at me the first time. Next I have the recorder put on for about 3 weeks and it doesn't happen then they call me and say I have to bring it back. After it comes off a week later it happens again. I email customer service and say I need a manager because this can't keep happening with a new car. No responses anymore to my emails. This is a brand new car this shouldn't happen. Before the recorder went on the car stalled and I called the service manager to say bring the recorder I will leave the car on to record it now, he said he couldn't and told me to tow the car in. I said how would I get home. He should have came and towed it in at their cost since its under warranty and given me a car to rent. This has been awful. Eventually I will get in an accident and injured in this car.Desired Settlement: I offered many resolutions but they wouldn't help me. I want a replacement or an above normal trade in value to get a new car. Or a free rental while they put the recorder on and figure out at the dealership. A replacement would be ideal.

Business

Response:

Sep 13 2013

Case # [redacted])

[redacted] called here in early June 2013 with a stalling concern. He stated he had it at another dealership and they wouldn't help him. I advised **. [redacted] that: as long as the concern happens we can address it, however, in the meantime we can be proactive and have him bring it in and we can drive it, check for codes in the computer of the vehicle, check for any cases with Chrysler and TSB’s. There were no codes, vehicle never stalled, there were no STAR (SERVICE TECHNICAL ASSISTANCE REQUEST) cases with Chrysler. I advised **. [redacted] when he called to bring the vehicle in we may not find anything and that I wanted it to be known that if we didn’t find anything that it wasn’t for lack of effort. He stated he understood and was very appreciative of us giving it a shot. On this visit we even contacted Chrysler Technical Hotline seeking advice and we were advised to check what we checked and if we could not duplicate the concern to release the vehicle to the customer.

**. [redacted] then contacted Chrysler and we agreed to install the co-pilot, which is a recorder when the concern happens the customer presses a button and information will be stored.

**. [redacted] had the co-pilot installed on 6/20/2013. As is protocol he signed a waiver stating if lost, broken or not returned he would be charged for the copilot and also that he would be allowed to have the flight recorder for 14 days.

**. [redacted] sent us an email, after multiple attempts to get the flight recorder back, stating that he was not returning the flight recorder until the vehicle stalled. We called **. [redacted] and advised him that it has been over month and we needed the flight recorder back for another customer and a different concern. He unwillingly brought the flight recorder back and we removed it from his vehicle.

In the month he had the flight recorder the vehicle did not stall once. No further action was required as per Chrysler and Chapman.

This vehicle was not purchased here nor has it been serviced here. The first time we saw this vehicle was at 15,384 miles and only for this concern. **. [redacted] declined any and all recommended maintenance on his vehicle at that time.

[redacted] contacted sales and the spoke to a sales manager. They negotiated and **. [redacted] choose not to trade out of his vehicle.

We feel we exhausted all available options for this customer as we would any customer.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Some of the information is not correct in their statement and they did not address some of my comments, not to mention I never even dealt with the responder ([redacted]).

Worst possible experience. Stop by to transfer car warranty. With around 10 employee on the floor (most just hanging around with coffee cups in hands) they refused to work with me claiming they are too busy... Yea... right, they where busy drinking coffee. I called Mopar, explained situation to Mopar representative, who in turn called Chapman's Chrysler to assist, but they turned representative down too.
Chapman's Chrysler employees I dealt with are: Frank A[redacted]r and Joe B[redacted] Both are some sort of managers.
Lansdale Chrysler transferred warranty for me on same day and all process took under 10 minuets.
I will never ever bring my business not only to Chapman's Chrysler but to any Chapman's locations. Company like that does not deserve to be in business. Shame on them.